Phil Gilbert

Absolutely appalling business after inquiring about a car advertised on carsales for over a week with a set price this dealer and I agreed on the advertised price and once I organised finance within the day they tell me the price increased now by over 3000 dollars. Buyer beware

Took my 2016 Hyundai Genesis for a stater relay recall. The blind side detection is not working either and asked if they could fix it. They told me that it was a Genesis and they did not have the diagnostic tools to fix it snd that I should take it Genesis. After the best half my day trying to sort this out with Genesis who told me that my car… Read more

was. Hyundai and that Phil Gilbert could fix it a receive a a call for Phil Gilbert after Genesis HQ escalated the matter and said that they have located the problem and wanted $440 to remove the back bumper and if the hardware broken then it would cost strong $5k plus labour to replace. By this stage I am tired and upset cause clearly they did have the means to fix it so, when I asked the service guy why did you tell me this morning you there was no way you could fix it as it was Genesis and after I spent numerous hours trying to resolve the problem with Genesis you now can fix it ? The service gentleman says ‘ would would like me to say ‘? I said, the truth ! He then hands me my key and walks away. I then said is this the way you treat your customers. He responds, no ! only you ! Boom ! Still waiting for the dealer principle Mr Gilbert, to return my call.

That was a good experience – A sales person with the name of Mustafa is a great guy to deal with Honest and understanding, very skill full And very helpful A person you can trust it was a pleasure doing the deal with him buying my first new car Rav 4 edge 2023 Show details ·  1

Great professional friendly service and staff – Servicing my car for 3 years here, love how they send you a video and show you under the car and explain everything to you. Show details

excellent service from lidcome toyota – professional ,very honest,and all about customer service i am so happy with whole team thank you and the lord bless you , value for money ,very happy with car and the advise Show details

I bought a brand-new 2025 Hyundai Tucson Hybrid and within a month it completely broke down with a “Check Hybrid System” error, leaving it undriveable. When I contacted Phil Gilbert Motor Group, the service manager David told me there were no loan cars, that they’d “try to look at it next week,” and when I asked how I was supposed to get to work… Read more

he replied “that’s not my problem.” For a new car purchase this is unacceptable. Terrible customer service, no support, and a faulty vehicle so soon after purchase — avoid this dealer and the Hyundai brand.

Go elsewhere - do yourself a favour – Dropped my car in to be serviced and found them slow, rude and showing attitude towards customers. I also went and looked at new vehicles to buy and not one of their staff approached and or offered any service whats so ever. With having bought around 20 vehicles from other dealers in the last 8 years for my business/s I thought maybe try another dealer. Well, not Phil Gilbert Croydon thats for sure. Never again. Service is non existent. Show details

Worst service experience ever – Just picked up my car today from having a service at Phil Gilbert Croydon. Advised 3 things that needed attention. Maps updated, infotainment issues (turning on and off etc) and this repeated voice message when starting the car etc that generally doesn't go away that we've had disconnected for months. $2700 LATER AND NOT ONE OF THE ISSUES… Read more

RESOLVED AND NOW THE BOOT WONT OPEN ALL THE WAY. Even though the website states 5:30pm close not one person available to answer my call at 4:50pm. What a [Content Removed] experience and unprofessional car dealership. Happy to take my money though... We have a GT line Sorento for a reason we pick up kids from sport 3 nights a week and tonight's no exception except we cant no go and collect the equipment that we need to and have to somehow organise someone else if possible or book an UBER to follow us. How do you service a vehicle, charge $2700, not fix the issues raised and add a few more....where's your quality control, or is that a new concept to you! Now another disruption or day off work to chase them up to complete the work they couldn't in the first place.

Car Service Post Warranty – My housemate bought a Hyundai i30 from Phil Gilbert's that's now out of warranty. She has still had the vehicle serviced annually by PG. Unexpectedly, a headlight globe needed replacement by roadside assistance who later discovered deficiencies in the last PG service, these being: 1. Coolant Flush: This was near empty and, in the mechanic’s… Read more

opinion, should have been refilled as part of the last service. There is no itemization of this particular part receiving attention during the last service. 2. Oil: Instead of the vehicle having its oil change using dark green oil, light green had been used. 3. Air Conditioning Filter: This requires annual replacement. Though this was included in the triage schedule and paid for, the replacement appeared not to have been made. It may be common practice in dealership to provide inferior service to those of its vehicles that are now out of warranty.

Customer Service Levels dropped – I was running late as I had to talk my wife to pick up her car when I got a call from someone who more or less told me off for being late to my appointment. I have been a customer of Phil Gilbert Croydon for years and was always impressed by their efficient and courteous service. However, my most recent experience was extremely disappointing and… Read more

unprofessional.

When I arrived, numerous younger staff members were simply standing around talking amongst themselves instead of being ready to assist customers. After waiting several minutes, I had to signal one of them, who then very nonchalantly strolled into the office instead of promptly helping me.

Even after that, no one came out to greet me or check me in for 10 minutes. I finally had to go into the office myself, where I found the staff continuing to congregate and chat rather than tending to customers. At this point, their total lack of attentiveness and poor customer service was unacceptable.

I ended up just leaving without being assisted at all. For a company I have supported for so long, this level of apathy and disorganization from the staff was extremely frustrating. What previously seemed like a well-run operation has clearly gone downhill.

Unless there is a course correction regarding training staff on prompt, professional service, I cannot recommend Phil Gilbert Croydon. There are plenty of other automotive service centers that actually make customers their priority instead of leaving them feeling ignored and wasting their time.

CUSTOMERS BE AWARE – This business (Western Sydney 4x4) is owned and run by Phil Gilbert Toyota. Things were good at the start when I got a bull bar lights and snorkel installed for my Suzuki Jimny (Happy Days). However, I then purchased a set of Ironman Rock Sliders, this is where all the trouble started. The Rock Sliders were faulty I waited five months for a… Read more

replacement set only to find that they too were faulty. I then returned them and was told that I would receive the refund within 24 hours. Two days later I received an email advising it would be paid within five days. It has now been ten days and I am still waiting for a refund. All the time I had been patient with it all and this is what you get. It is almost like that want to upset the customer or once the money is in that is all that matters.

Buyer Beware – I bought a new Hyundai venue from Phil Gilbert Croydon. Software issues with the entertainment screen. Kept crashing and maps wouldn't work. They tried fixing it but alot of excuses then they told me they would be in touch when the update arrived .I never heard from them again. Then my fuel cap door jammed and they told me to my face there may or… Read more

may not be a charge. Then when I bought it in they said it would be $200 to look at it. I told them I already fixed myself and it was a warranty job and they dropped the charge Then I said what happened to my software update and they said that would be $150. Wow price gouging on warranty work. Then I got the car back no software word about info and my drivers seat adjusted up against the steering wheel with dirty paper mat and dirty black mechanic seat cover. I told them to save the world and keep there rubbish and drove off . Terrible experiences. Also they told me they would give me a loan car on first service it evaporated. When I bought the car they said they had a courtesy bus . It disappeared too. What can I say

Beware of the shady salesman – Mustafa the sales manager sold a car out from under us just as we were paying the deposit. Then lied about it - just so he could claim the sale. Dirty unethical behaviour Show details

Spare parts dept, really bad service – There Face Book page states “looking after our locals”, yep you probably are, but interstate customers are left out to dry Ordered a gearbox for a landcruiser, gave all the details- Vin,model etc, waited 2 weeks, wrong gearbox arrives, if that wasn’t bad enough, the problems really started- absolutely no care once they realised I’m in WA,… Read more

incompetent spare parts dept, they don’t do anything to try and resolve there mistakes, don’t call back, leave you on hold until you get sick of it and hang up, won’t transfer through to the manager, etc Really pathetic service, you can take your gearbox and shove it up your butt Phil, oh and take a run up!

No parts for me – I have contacted parts at Phil Gilbert Croydon twice over the past 3 months & have had no help.They say they are affiliated with the supra club, but when I contacted them about radiator hoses for my 1986 supra all they told me was that it was imported & then there was no reply.Who better to deal with an imported Toyota than a Toyota dealer? Thanks Neha you didn't even get back to me after I sent you a photo. Show details

PHIL GILBERT HYUNDI ... SHAME on you...I HAVE NO WORDS.. !!! – My brother purchased a brand new KONA from Phil Gilbert 18 months ago...it's practically still new.... and only done 14 000kms, mostly garaged, as I don't go out much. Regrettably, he accidentally hit a curb recently and damaged the steering column. It was his error and he wanted to get it fixed ASAP, as to avoid further damage. So, as you do,… Read more

we asked his dealer for help, specifically the dealer the car was purchased from initially. To our surprise, they were, as at today, unwilling to help. As nice as the girl who served me was, we were left feeling unresolved and dejected. They indicated that they could not book my car in for a 'DIAGNOSTIC' as they termed it, before 28th June 2023 because of the 'back log' they are currently experiencing...... Seriously ?????

Incidentally, the end of June is not the date they intend to repair it, that's just the date they are open to looking at it. After it is assessed, we were told, it would then need to be booked in for a 'REPAIR' at a later date. So, the resolve for the team at Phil Gilbert was.... Just wait 3 months and we will see if we can help you. At least try and refer me somewhere else if you are understaffed??? Nope. Too sad too bad was the feeling we were left with at the end of the call.

We were pretty shocked and appalled and honestly, very disappointed. The team at good ol' Phil Gilbert were more than happy to go out of their way, before we handed over $36 000, to accommodate our needs.... but now they have the sale, they are dismissive and extremely unreasonable to expect us to not drive our car for a minimum of 3 months. That's a quarter of the rego unusable!!!

They could not even suggest an alternative pathway for me, for example, perhaps another dealership? No, we are not aligned, I can't help you there. What about a local mechanic? Well your warranty might be affected in that case. I even revealed that I had a disability and rely on my car for my accommodation, care and medical needs, as I live alone and need to travel to medical professionals twice weekly.

Anyway, I'm not whinging, just warning and urging you all to take caution....If you are in the market for a new Hyundi....DO NOT PURCHASE FROM Phil Gilbert at Lidcombe or Croydon, as the follow up care is atrocious. When I bought my car, they did not have the weather shields in stock so asked me to return once I picked up my car to have them fitted. They have rattled non stop and also need repair.

Incidentally, I called two other dealerships in the Sydney area after I got off the phone to Phil Gilbert and they were equally benign. Arncliffe and Liverppol are no go zones as well, in my view. I finally found the response I deserved in Chatswood Hyundi, my 3rd attempt. They were welcoming happy and warm in their demeanor and booked me in straight away.... the young lady in the service department could not help me enough...and I am taking my car in to be assessed this Tuesday???? They may not be able to fix it or help me, but atleast they tried.

Buy with confidence is a JOKE – Worst customer service ever, I wanted to elaborate why but reading others comments they have done it for me already. After you purchased the used car they doesn’t care at all. Buy with confidence is a big SCAM. Avoid this dealer guys to save your hard earned money. Show details

Overpriced parts – Had to buy driver side wiper blade from Lidcombe branch called them asked for price gave me $147 just for driver side went to supercheap and found exactly the same brand and serial num for $43 called back Toyota and ask the reason said ours genuine Toyota brand that’s why lol … supercheap staff checked again and confirmed everything is the same… Read more

even serial number were the same they even couldn’t believe the rip-off customer pocket .so bought the item from them and went to Toyota parts office showed them receipt and asked for explanation first said not genuine than said must be the used one than said not possible you can’t find our product in supercheap or elsewhere i showd them receipt and serial number but no response from manager just said it is what it is if you have any problem don’t buy from us hahahahha

service – very bad customer service you can never speak with a sales person every single time you call someone will take your number if your lucky and if they are interested in your purchase you may and i stress may get a call

Garbage Second Hand Sales – Try to sell you all sorts of financial products and add ons even when you already have your own personal loan, told me I couldn't pick up car as needed to be detailed first, all good, so arranged for 2 days later, was excited, bought car out, had cobwebs on it, dirty, got it home and inside glovebox was a chunk of hair (looked human maybe… Read more

discarded from a brush, inside had not been wiped down let alone detailed, the water and detergent I used to wipe over the seats and interior was brown once I was done. Seems selling used cars in just a hinderance for them

Beware of over servicing – I had my car serviced and safety Inspection done the same time at Phil Gilbert Croydon. Despite their service report indicating that the tyre depth on all 4 wheels was 5mm, they failed the safety Inspection due to tyre thread less than 1.5mm. which was contradictory to their service report. They then tried to sell me an expensive set of tyres. No point calling them, the don't return calls. Show details

Unprofessional and unresponsive – I contacted Phil Gilbert 3 times in one day and also write enquires 4 times on same day but no one replied and no one contacted me. Very unprofessional. I think they have sold enough cars for the year and don’t need anymore customers. I don’t recommend it to anyone.