289 reviews
Such a comfy couch and awesome service! – I am so happy with my couch and ottoman! For someone living on their own, it is easy to put together, super comfortable and sturdy. I love it! I was also so impressed with the service from start to finish - communication was great and it was that easy to order and have delivered. Thank you Koala! I will be purchasing more of your products soon. Show details
Absolutely Love My Koala Sofa! The Koala 3-Seater Lounging Sofa is a game-changer! It’s incredibly comfortable, perfect for relaxing or entertaining. The modern design fits beautifully in my living room, and the quality is outstanding. Assembly was a breeze, too. Highly recommend for anyone seeking style and comfort! Show details
We purchased an OG Sofa Bed from Koala and we are very pleased with our decision! It arrived quickly and was easy to put together. The fabric is great quality and easy to maintain. I would say that the 'mattress' on the sofa bed is med- firm so we added a topper to soften it a bit which was perfect. Overall very happy with the product and also the amazing customer service we were given! Show details
It's now a few months since we took delivery of our beautiful lounging couch. It looks great, love the colour and material. It is very comfortable, firm but not too firm. My two cats love it too! Show details
Reviews with attachments
After a terrible experience with Fantastic Furniture which ultimately involved me seeking a refund, I sought out an alternative couch solution. Once I explained my woes to my boss, she recommended Koala to me. I looked them up and I saw the same day/next day delivery and thought 'Well, with the 120 day trial period, what have I got to lose?'.… Read more
Compared to the three failed delivery efforts with Fantastic, the delivery process with Koala was friendly, quick and painless. Putting the couch together was very simple, it's super comfy and best of all - it looks great! Thanks for coming to my rescue with probably the best couch I have owned to date.
Best sofa – Fabulous comfortable sofa, both sitting and laying down. I love this sofa. Show details
Great couch set, super comfy! – The couch was super easy to put together on my own and the colour was fairly similar to what is advertised online, maybe a tiny bit lighter (I got khaki). It's super comfy (on the firmer side which I love) and for an average height person could also double as a single bed for guests. The removable cover will be a win and I also had no issue using… Read more
Scotchgard on it as an extra protective. Only downside for me was waiting so long (around 2 months) but that was clearly written when purchasing so wasn't a surprise. Ottoman is surprisingly large when out together but also makes a comfy seat and easily set up with Velcro - make sure to check in the zip pocket underneath if you think you're missing the legs!
Latest follow-ups
Easy to order. Great colour options. Quick and easy to assemble. Packaging was strong and protected sofa in transit. Assembly took less than 15 minutes and is sturdy and well made. Looks amazng in lounge room Comfortable and luxurious . Long enough… Read more
to lounge and fall asleep on. Addition of ottoman gives extra comfort options or extra seating. Easy o lean, durable fabric. Absolutely love the lounging sofa
Follow-up · The ottoman adds extra comfort and also extra seating Koala brand looks stylish and versatile with great options for decorating. Easy to assemble Some wear is evident at end of couch which gets most use, slight pilling if fabric
Positive reviews
The couch was easy to put together and I love the colour. However, you will need to also purchase a lint shaver—this was an issue within a week of having the couch. Super sturdy and comfortable though! Show details
Our lounging sofa is super comfortable, we love the height of the armrests and the cushions are the right amount of soft yet supported. The only thing we didn't love is that we ordered the green coloured sofa, but in our space it ended up looking grey. Still happy with our purchase, and we will be on the look out for new covers! Show details
Best sofa we've ever had. I recently bought a 2nd matching ottoman in 2024. The Koala staff searched everywhere to find me one that was the same colour (the colour I originally ordered was no longer available), they came through and had it delivered within a week. Fantastic customer service, fantastic product and fantastic value. Show details
Negative reviews
We are so disappointed with the premium fabric on our Koala 3 seat sofa. It looks really shabby within a few weeks of sitting on it and pills terribly. We’ve owned many sofas over the years, some a lot cheaper than this one, and none of them have had such lousy fabric. I’ve been in touch with customer support and they told me pilling was ‘normal’… Read more
and I should just buy a depiller and use that every day. I don’t need a high maintenance sofa and I think your product should stand up to more than two weeks of use before it looks like it’s been through 10 years of share housing and late night parties. It’s basically not fit for purpose and it’s a bad product. Very disappointing.
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I hate my Koala Sofa bed. For what we paid I certainly wouldn’t buy another or recommend. 6 months in the cushions started to push forward to the point we have re-adjust every time before we sit unless we want to basically sit on the edge and fall off. When I contacted support I was instructed to keep adjusting and to try dissemble and resemble… Read more
before sending a video. With a newborn adjusting the couch let alone finding time to fix is just not possible - it’s just plain disappointing.
Good Afternoon Georgia, We are absolutely gutted to hear… Read more (+1 reply)
So disappointed with the premium cover. It's pills terribly within weeks of owning it. I've owned plenty of couches and never seen such a crap fabric. Clearly wasn't tested. It's the weave one, I do wonder if the non-premium fabric is better but Koala haven't even offered to send that and deflected the fact. Show details
G'day Hetty, We are absolutely gutted to hear what you're… Read more (+4 replies)
Recent reviews
The Koala three-seater sofa is fantastic – very comfortable and well-designed. Excellent customer service made the whole experience even better. Highly recommend! Show details
Great service and delivery. Instructions were sensational, couch came in 4 boxes and easy to assemble - just watch the video a few times first, colour and style is as it shows onoine Great customer service Show details
Bought this couch to replace a much more expensive one! The ability to wash all parts is noteworthy!!! Especially when a dog vomits on the couch on a cold winters day. Fabric dried quickly and was easy to reassemble. Would recommend. Show details
I bought the lounge in Khaki, which is green on the website. The delivered lounge is grey. I’m a 65 year old woman and had to lug it inside myself and put it together which was really difficult and heavy. I thought it would look green once together but no, in no lighting does it ever look green. Never. I’d gotten rid of my old sofa and put this… Read more
together so I struggled with the idea of returning it, however it is such a dreary colour I finally had to try to return it - and they said no because I was outside the 120 day trial period (by 2 months).
They said “what you are seeing is the true colour, as it can appear differently under professional lighting”. They are essentially admitting they put a green light on it in order to sell a grey lounge as green! And if you don’t complain about it in time, after all the effort involved in getting a new sofa, well too bad.
I will be reporting them to Fair Trading for false and misleading advertising so they have to take down those misleading photographs and stop duping people into buying their product.
G'day, I hope you're having a great week so far! My… Read more (+2 replies)
Slightly better than a park bench – Wrote to koala last week and, so far, no response. We bought this sofa in Nov 2023: living in rural Vic we have limited choices locally and rely, instead, on careful research choosing products with mostly excellent reviews. Despite our initial concerns - coupled with the fact that the 3 month return policy left us with return delivery costs we… Read more
could ill afford - we hoped that given time, the sofa would soften and be considerably more comfortable. I don't understand other reviews; the sofa is extremely uncomfortable a year on. The foam inside the fabric is hard as a rock and, oddly, sags at one end! My ageing body (71 and counting) cannot cope with this padded bench and so we will shortly have to travel the 4 hours to Melbourne and start over again. $1200 wasted is a fortune for us on a pension, let alone the replacement cost. If Koala do actually read this then perhaps they could see their way clear to at least arranging for the disposal at their cost. Surely it's the least they could do to help out very, very disgruntled and disappointed customers?
Good Afternoon Jonno, We’re genuinely sorry to hear about… Read more (+1 reply)
Very horrible cheap product – We purchased a 70-inch sofa sleeper. The product arrived, and we were thrilled. However, after assembling it, the sofa appeared to be of poor quality, resembling a $150 product from a resale shop rather than the advertised $1600 product from a high-end store. Even my $100 airbed is more comfortable to sleep on, and my plastic lawn chairs are more… Read more
comfortable to sit on than the Koala sofa. It appears to be very poorly made. I am considering returning the sofa because I believe even a 10-year-old could make a better one.
G'day Cezary, We are absolutely gutted to hear about your… Read more
Started well but terrible quality – I’m really disappointed with this sofa. It’s about 18 months old and it’s in terrible shape. The cushioning is gone, the piling has always been dreadful and today I discussed the cushion cover is wearing thin and making holes! If I wanted something that was going to last such a short time I would have purchased a cheapie at IKEA or something for several hundred less. Show details
G'day Susie, We are absolutely gutted to hear about your… Read more (+3 replies)
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Doesn't last. No value – The cushions age extremely poorly. I emailed customer support who sent new ones, now, less than one year later, the new ones are even worse than the old were. The base cushion offers zero support. You fall right through and basically end up sitting on the frame. The back cushions don't hold you up. I get back problems if I sit in it too long and just keep to the very end sections that seem to still have some body left to the cushion. Show details
G'day Luke, We are absolutely gutted to hear that your… Read more
Perfect! – This couch is great! Colour and fabric are lovely and the 3 seater fits in my tiny lounge room well. My dog has abandoned her cushy dog bed for the couch so she approves also!! Works so well, I’ll be grabbing the 2 seater as well soon. Show details
Bliss! – Having slept on a Koala Mattress for the past few years, I decided to replace my saggy old sofa and looked at Koala's collection. This is perfect. There is plenty of room for me and 3 dogs with space left over. The lovely solid support means I don't struggle to get up after relaxing. The sofa is long enough for a a tall person to nap on, so I… Read more
have plenty of napping space. The cushioning is exactly the right balance of firm and soft for me. I assembled it alone and although it took longer than 10 minutes, it was easy to follow the instructions and not difficult to put together. The matching ottoman is just as lovely. It's quite large so acts as a side table and a leg rest.
No falling through the cracks! – I love the single seat cushion that means no sinking into any crevices. The couch was easy to put together once it was freed from all its packaging. It’s super comfy, providing the right balance of soft and supportive. I got the matching ottoman as well, which adds to the comfort. The only negative is the amount of packaging it comes with; other than that, I’m extremely happy. Show details
Not for tall and heavy set of people – Prompt delivery ,Very comfortable, easy to assemble but the cushion keeps slipping out, especially if we “lounge”for a movie.EDIT : Koala sent anti slip pads after Show details · 1
Comfortable sofa and easy to put together – Sofa looks good and best of all it’s not that hard to assemble. Im not a big fan of assemble things myself. But this is not too troublesome to assemble. Great delivery service as well. Koala provides great support and customer service too if you have any issues with their products. Show details
Best lounge ever – I bought the 3 seater as part of a set for my new house after getting married. They are so comfortable and easy to set up. I was almost able to put it all together on my own, just needed a little assistance from my husband. My family and friends love the lounges and all want to get one! Show details
You have to buy this sofa – I wasn’t sure about this sofa but I love it. It is definitely big enough to sleep on and more than enough space for two people. I purchased the dark grey and I was concerned it would be too dark but it is a really lovely charcoal colour that fits with any design. If I needed to buy another sofa I would purchase this same sofa again. Show details
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G'day Rachel, We are absolutely gutted to hear about your… Read more