This order took months. When it finally arrived it was dumped at my door in multiple boxes. It is flimsy and consists of individual pieces that don't connect so they move and separate easily. it is uncomfortable and not worth the price. Avoid. Show details
Good at first but very quickly looses the quality – I brought this sofa in December 2022. It was great at first & lived up to the standard of the quite good reviews it received on this site (one of the reasons I brought it). Unfortunately after 12 months it's now really uncomfortable , & at time's I can't sit on it for long, I have to use my old sofa, that's in the same room. The seating on the… Read more
modern sofa sinks & sinks & sinks & at times it feels like I'm sitting on boards. A friend of mine also brought the same exact sofa in Jan 2023 (proof available), his sofa is that bad that he has had it moved into his front room & now sits on an old sofa he was lucky enough to have available. I don't know what standards they use to manufacture these sofas , or where there made, but from my experience they are very poor quality . Mine & my friends are basically unusable after 12 months. Please be aware of this if you go to buy one
We have had this sofa for almost three years and it still looks brand new. The design is modern and stylish, and it fits perfectly in our living space. It's comfortable and feels like it's made with quality materials. The delivery was quick and assembly was straightforward. Would definitely recommend. Show details
Reviews with attachments
Love my koala couch, so cute that there were tiny turtle toys inside it, so easy to put together, to clean and so comfy.
I recently purchased the Koala Modern Sofa, and I couldn't be happier with my decision. From the moment I placed my order, the delivery was impressively fast, arriving well ahead of the estimated timeframe. Assembling the sofa was a breeze, thanks to the clear instructions and straightforward design. Within minutes, I had it set up and ready to… Read more
enjoy.
The comfort level is outstanding; it’s incredibly cozy and perfect for lounging after a long day. The modern design also adds a stylish touch to my living room, making it a great focal point. Overall, I highly recommend the Koala Modern Sofa for anyone looking for a blend of comfort, style, and convenience!
We had been searching and searching for the perfect couch in a great price range! We wanted a modern look with the right fabric and had to have a chaise. We loved the modern sofa due it also having a high back as well as matching our above requirements ! The fabric is a great white (but not pure white) has the perfect balance with the darker… Read more
speckles coming through. It’s the perfect comfort, support but not hard and not too soft. Compliments our space so well !
Also want to shout out a great team member of Koala assisting me via the chat room, customer service was truly great. Was actually shook with what a beautiful response I received. I care because customer service like that comes limited these days. Thank you Liesl !
I’ve had my lounge for approximately a week now and I absolutely love this lounge! It’s comfy, it’s big, and super easy to clean. The service and communication stood out above all other retailers I’ve purchased from. I love the flexibility of being able to choose my delivery date and communication from the delivery service giving me an ETA on the… Read more
day. The beautiful lounge itself was a breeze to set up! The most difficult part was dealing with the cardboard boxes which really wasn’t all too bad either. Overall I’d absolutely recommend this product to friends and family!
This couch ticks all of our boxes - it’s comfortable, it’s stylish and it’s easier to clean. Covers come off, we fit them in 2 loads and washing and drying takes a couple of hours. Fits 3 people and 2 doggos comfortably Show details
In-depth reviews
Modern sofa perfection – The Koala Modern Sofa in Woodlands fabric… honestly, this wasn’t an impulse buy. I thought about it for months—maybe even over a year. I kept going back and forth, wondering if it was the one. Would it fit my space? Would it feel as good as it looks? Was it worth it? Assembly was a dream—no tools, no hassle, just a few clicks—and before I knew… Read more
it, there it was: my new sofa, looking even better than I imagined.
And then, the surprise turtle plush? I mean, what?! It was such an unexpected little moment of joy. I sat there holding it, laughing to myself, thinking, this is exactly why I waited so long to make the right choice.
Now, every time I sit on it, I feel this deep satisfaction, like all that time I spent agonizing was totally worth it. Friends and family that come over love it too and are thinking about koala for their next purchase. The sofa is gorgeous, the fabric feels perfect, and the whole experience—from their incredible customer service to those thoughtful little details—just made it feel so personal. It’s not just furniture; it’s a decision I’m genuinely proud of.
Great communication & quality product – My experience with Koala has been great. Communication was great, delivery was excellent and even when I had to return the item under their returns policy, returning the sofa was easy and my refund was prompt. I set out knowing that it was a gamble to buy a sofa online, but I had tried a friend's Koala sofa bed and was happy that the sofa would… Read more
not be too soft and was on the firmer side. I find if you buy a sofa that is soft, it will only get softer and less comfortable over time. When the sofa arrived it was easy to assemble and was extremely comfortable. I was really happy with the comfort and quality of the sofa however the reason for having to return the sofa was that I found the colour to be quite different to the colour in the product photos which did not suit my other furnishings. I was able to return the sofa and was refunded my money pretty swiftly. I had enquired about fabric swatches, but they did not have any in stock. My suggestion would be to offer sample fabric swatches so customers can get an idea before they purchase. Other than that, I have had a great experience!
Best Sofa I ever have! – First and foremost, let's talk about comfort. Whether you're binge-watching your favorite series, catching up on reading, or simply unwinding after a long day, this sofa provides unparalleled relaxation. The seat depth is just right, allowing for optimal support without sacrificing coziness. But comfort isn't the only thing this sofa has going for… Read more
it; it's also incredibly stylish. The sleek design adds a touch of elegance to my living room, effortlessly elevating the aesthetic appeal of the space. The attention to detail in the craftsmanship is evident, from the refined stitching to the premium fabric upholstery. In terms of durability, I can't comment on it yet since I only had it for just over a month. But the high-quality materials used in its construction are evident, promising years of reliable performance without any signs of wear and tear. As for the assembly, it's fairly straightforward and require 2 persons to assemble it. No tools required. For people like me living in a regional, there is not much showroom to shop around and delivery options are limited or expensive. But with Koala, when I added both this couch and their SE queen mattress, the delivery service became FREE! The delivery arrived on the date range I requested and they all came in great neat boxes. The cute 1x koala and 2x turtles dolls are additional thoughtful gifts from them! Overall, the whole experience with Koala is impressive. The great online shopping experience, being able to schedule the delivery timeframe and options to change the delivery is A+. I also found out about a promotion few weeks after I bought it, so I contacted the customer support to check whether they could apply that promotion to my order. They agreed to apply the promo and gave me a refund which saved me few hundreds bucks. Great customer service!
Positive reviews
Amazing customer service - fast delivery, and a quick, easy return process when we wanted to exchange for a different sofa. The sofa is really easy to put together, and lovely and comfortable.
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Yep you can wash the covers. Yes really! – We have had our modern 4 5 seater couch plus ottoman in hawky for 2 years. It's super comfy. Used everyday.. And looks great. Long enough for two to lie down one each end! ok toes touching, but its roomy! Plus a corgi! No pilling on cover at all! Best thing... Despite what koala say you can remove and wash the covers. We have done so on a cool… Read more
machine wash about 6 times at least. Line dry. No shrinking ,no pilling and best of all No corgi hair. You do have to take the couch apart to remove covers but it goes back together fine. A two person job possibly tho my partner can now do it solo. And it's so worth having washable covers if you have a dog! Fresh! Why can't koala make replacement covers for this couch I wonder????
Comfy lounge!! – Very comfy lounge, fell asleep on it every night for a week after it arrived. and didn't wake up sore !! Very kid friendly and was very easy to assemble !!
Negative reviews
Run away from Koala – The advertised colour is completely different. When I contacted Koala they said it was bad lighting when they were taking photos (like, what the?!). They then sent me a $100 voucher which I used part of in August but have still not received the rug I ordered. This company is a joke. Show details
Hello Colleen, We’re genuinely so sorry to hear about your… Read more
Not bad but unsure how long it will last without replacement covers – Very hard to unbox especially when in tight spaces as the boxes have huge lids. A decent product once you get over the hurdle. Some issues with stitching found initially too but it was too much trouble to get things replaced so haven't bothered with that yet. Show details
G'day Antonius, We are absolutely gutted to hear about your… Read more
2ND UPDATED: Koala Replaced Our Sofa F – 2nd update: after 2 years of our new couch… it would appear the same issues are occurring, including terrible covers that lose colour. Also, can’t get a hold of anyone to fix it. Awful. UPDATED: Koala replaced our sofa, gave us $300 back and gave us new bedding. We are very happy. They appear to have fixed their staffing issues. ORIGINAL… Read more
REVIEW:We purchased this 18 months ago and have requested a replacement on warranty as our sofa is now 3 different heights. Koala has not responded after 7 weeks, saying there is a backlog after continually responding when trying to prove us wrong. Very dissapointed.
G’day Kieran, While we try to get that Goldilocks feel for… Read more
Recent reviews
Love it! – Quick delivery, easy to assemble and super comfortable. Had it for a few months now and love it. Only note is the covers are removable but it says not to wash them. Show details
Still look and feels like new – I have had the "modern sofa' for 4 months now and it still looks and feels like new. Besides the fast delivery and easy assembly this sofa is as comfortable as any. I'm very happy with my purchase and will definitely recommend, in fact I'm about to purchase the accompanying chaise. Show details
Gorgeous and comfortable – My partner and I love our Koala sofa. We went with the luxe edition modular sofa with the chaise and it’s so comfortable and a great size for our living room. Couldn’t recommend it enough. Show details
It's pretty comfy – Very happy with our purchase, we were really hoping it was as comfy as it looked and reviews stated, and we aren't disappointed. It gets a lot of use and lounging on it. Show details
Find out how Koala Modern Sofa Range compares to other Sofas & Recliners
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Couldn’t be more happy of my new sofa!!!! – No doubt on quality of Koala products, the modern sofa exceed by far any expectations that were high already, the feeling of comfort from its touch and smell is like no others. Absolutely worth the price and the wait. Costumer service always on top of everything. Show details
Awesome sofa and awesome service – The sofa is excellent! We had one minor issue with ours and koala was able to come pick up the faulty part and replace it within a day of contact. The little cute dolls they left in the sofa were a nice surprise. Extremely comfortable and very nice colours.
Fast arrival, comfy and family friendly lounge – We needed our modern sofa fast, it arrived same day and made our living room feel both cosy and ready to host people it’s the heart of our living space and we’ve found the shape and sitting comfort wonderful. The fabric despite the light cover is so forgiving! Delighted Show details
Decent modern sofa chaise – Nice sofa, I ended up returning it because for me it was too soft and using the chaise hurt my back, just personal preference though.
Couch space for all – Comfortably fits all the four kids, and can fit all six of us if we cuddle! Very comfortable and saved the arguments about who gets the couch.
Blue heeler – Love my new modern sofa with chaise. It was really easy to set up, no tools required. The sofa is very cushy and comfortable. I love the blue heeler colour. They also had next day delivery. Aliti was also really nice with answering my queries. It’s wonderful they support the WWF in trying to fund programs in protecting endangered species. The… Read more
little cute turtle toys were a lovely surprise. Note to other customers, the instructions are with the base/frame and you can see from the photos that they have red ribbons to highlight the zipped compartments under the frame/base/chaise which contained the toy turtles, sofa legs. A very nice and organised touch ❤️
Perfectly good lounge – Great lounge, very comfortable and easy to put together. A little lower off the ground than I was expecting. Koala doesn’t do replacement covers for this set yet like they do for some of their other lounges, I’m hoping they’ll do it for this one in the future. Show details
Never napping on anything else again! – I've already lost count of the number of naps I've taken on this couch, it is honestly the most comfortable piece of furniture I've ever owned - and it looks amazing! To top it off, the blue heeler colour matches the aesthetic of our lounge room perfectly. Show details
Extra Information
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This sofa is now so uncomfortable that i can't sit on it for long. I'm thinking of just throwing it… Read more