King Living Jasper Sofa

Great couch at a great price! Assistant manager was very informative and extremely helpful. Show details ·  1

Very happy with our purchase! We found the entire purchase process easy. From visiting the store and undertaking our own 'comfort' test, to selecting the design, leather and timber, the delivery and follow up. We had our new sofa well within the timeframe we were advised. The boys who delivered the sofa treated our new purchase with care. The boys… Read more ·  1

who came to look over a few small imperfections were perfectionists! Finally, a shout out to Jeka; thank you. All in all I found working with all aspects of the King team straightforward, responsive and pleasant..

Quality is amazing. Very comfy, fabric is soft and nice to touch. We couldn’t be happier. Show details ·  1

The sales experience with King was excellent. The sales lady we dealt with was friendly, professional and helped us put our couch together. Took about three months to deliver from time of order. The delivery people were good, put our couch together quickly and explained the features. Our Jasper is about 4 months old now and we are long it. Happy with our experience so far. Show details ·  1

Great addition to our home. The quality of the stone base and the floating glass above is beautiful. Show details ·  1

We have been waiting excitedly for our brand new Jasper lounge to arrive. Sadly piece by piece as the delivery drivers unpacked it we were horrified to see filthy stains on most of the lounge cushions. We called King Furniture at that moment and they spoke to the driver and requested he take photos. They said we could as well. The driver said… Read more

they would replace the damaged covers., Well not the case King have opted for a cleaner to remove the black oily stains on our white linen lounge. Absolutely devastated, this lounge as you can see in pictures is more than a dirty spot. The driver mentioned this was new packaging for them and had in his 7 years of working for them seen anything this bad. We wouldn’t recommend this company, we spent a lot of money on this QUALITY lounge that has just shown us the filthy warehouse or container it came from. We have been offered cleaning. We don’t want unnecessary chemicals and will take this further unless we get a better response other than we are so sorry. Very unhappy King Furniture.

3/3/2026 This is an update to the above review. King Living (K.L.) did send out somebody to clean the sofas, took along time but i think that was more to do with the cleaning company than K.L.. After a number of months King Living will be sending out new covers to replace the stained covers which is a good result. They haven't arrived yet but are on their way. I would still recommend that King Living improve the packaging for their sofas to avoid these dramas and costs with future clients.

Fantastic lounge spoiled by a simple design flaw. I’ve recently bought a leather Jasper lounge (Package 7A) which has 2 chaises and a centre piece (u-shape). Enough to seat 5-6 people comfortably. It’s a beautiful product and I love the look and feel of it. The padding is the memory foam option which I really like and the bookshelf pieces with… Read more ·  2

built in lights remove the need for lamps in the room and provide good mood.

However, all this is undone by the ridiculous way the 3 pieces are joined by a component King Living call “Magic Joiners” (4 of them in my case). There is nothing magic about these things. There are 2 required per join (from underneath) and they are supposed to firmly hold the couch together. However, when two physically fit men are unable to push the couch together hard enough to get more than one of these on per join (and ultimately give up), the design team has a lot to answer for. The physical exertion put into trying to join this couch had to be seen to be believed.

The result is that I have a $17k couch that has to be pushed back together morning, noon and night and comes apart while you’re lying on it. It would be laughable if it hadn’t cost so much money. In trying to be smart in the design, they’ve taken what is generally a simple design feature of any couch and botched it to the point it ruins the experience of owning the couch as it won’t stay together.

I’ll keep trying to install them but if I can’t make it fit I’ll likely have no choice but to manually join the pieces with flat metal plates and tek screws. Not the dream.

Looks are not important I would give no star – Looks fabulous but it’s saggy from day one and unfit for purpose!!!! BUT customer service tries to convince you otherwise…. arrived september and from day one I contacted them as it’s saggy and uncomfortable- even so we bought PREMIUM FIRM, which I thought was ours mean some more then you lie in it like a boat. No was told it’s a family lounge… Read more

and I supposed to be that way and I’m supposed to fluff up the back rest pillows daily….. thanks @king living that you have a no happiness is guaranteed policy. Should be ashamed. I had twice technical support come out once to stick more foam into it and now the chaise is like a mountain and you roll off, second time he came to fit better pillow cover inside the back rests as the duck feather spike all the time ( even after the second insert went it) and they don’t keep the shape…. But that didn’t help much either. Spoke to them but got told that there is nothing wrong. Therefore I can’t honestly recommend this couch, no wonder so many are marketplace for sale…. Very sad for what it costs

Terrible service by King Living no QC/QA for a high-end furniture manufacturer! – This is now the second time with the SAME item being redelivered (Jasper outdoor couch) due to a fault with one of the pneumatic arms. The first time was in June 2023. It had to be brought back to their warehouse (to be either repaired or swapped out for a new couch). Today (2 October) it was delivered with no cover and the pneumatic arms’ nuts… Read more

and bolts still in their plastic bag not attached to the couch. Can one believe this?? King living receive my call in June and note the dissatisfaction of a client the first time. You would think this is enough for them to purposefully check that the redelivered item will have no further issues and is good to go. Instead they ignore the quality assurance /quality control that should always accompany such service, especially from how they market themselves (high-end luxury brand!) They must be kidding. Don’t fool yourselves people. They want your money and are quick in taking it; there is no care given to their products. My recent redelivery of the SAME item is proof of this. What confidence do I have now that the item /seat they’ve given me has been QA/QC controlled and it won’t fall apart??? I don’t! If I’d do this again, I wouldn’t be ordering from king living. Very disappointed and frustrated by the lack of care from a high luxury brand!

Excellent Delivery and Assembly Service – Just took delivery of our Jasper this morning, I actually forgot how BIG it was I’m very happy!! The guys who delivered and assembled (Assaad and Peter) were brilliant!! They arrived when they said they would and we’re very helpful and courteous in explaining to me how lounge worked. Thanks again, great service all round!! Show details

2 Year Review - Comfort is unrivalled but a few issues – Comfort is unrivalled but 3 main issues. 1. Too many feathers come out 2. The main issue is that the back cushions have completely lost their shape and they have to be fluffed daily They aren't shaped right anymore and don't sit up properly ruining the aesthetic. 3. So much lint on the chase with Baxter Granite fabric. Show details