I was very impressed from the time I rang with the issue to my Ranger, to the arrangement to take it straight in, and was driven home in Albury. 2 hours later they rang and had solved the problem and sent a car to pick me up. Very, very impressed and the advisor was first class, A very smooth operation. Show details · 1
This 1 star review is for the ford service department, particularly one person! 11th June 2026 went to pick up our f150 from ford Hervey Bay. Husband & I walked in was several people at the counter so the person with our paperwork (lady with blonde hair) asked us to come in the room nextdoor as it was quiter. Started to go over what had and hadn't… Read more
been done in our service etc.. Husband asked afew questions regarding a specific issue we were having & she couldn't provide the answer. [Name Removed] stepped into the room & the woman proceeded to tell him talk to him pointing to my husband, because she's shaking her head, referring to me, and its not happy!! Excuse me Im not an IT! Im a lady so dont call me an it! She denied it & walked out. No apology... ! What a disrespectful person! No manners or customer service. No apology from the 2 other males involved. We are paying customers, we weren't being rude or abusive. We were yes, disappointed & frustrated that certain issues weren't done during the service. Manners, respect & customer service goes along way! Maybe some training is needed in this department!
My Ford Transit Custom van was serviced by Suttons Ford Homebush today 12th June 2026 – Doc # FOHFU67682. After receiving notifications that the service was complete, I made my way to Suttons Ford Homebush. Upon arrival, Rob Wild told me he would have the paperwork ready in 10 minutes. It was well over half an hour, if not closer to an hour.… Read more
There was no apology for the delay. No offer of a water or coffee whilst I was waiting.
The body moulding part I asked to be fitted when booking the service was ignored and not done. No apology for ignoring my request.
I drove away from the dealership when the dash displayed Service vehicle soon. Then a spanner symbol appeared on the dash and then the van lost power whilst driving 80 km/h on Homebush Bay drive during peak hour traffic. Attached pic Dash.jpg.
I rang Rob and explained I was broken down in an 80 km/h zone in peak hour traffic and the van was in limp mode refusing to go above 30 km/h. Rob told me to drive the van back to the dealership. I explained where I was and how impossible that was. Rob put me on hold to speak to the service manager. He then again told me to drive the van back to the dealership. I again said I can’t and will be on the news due to the traffic jam I would cause. At no stage did Rob apologise or show and concern from my safety.
Sometime later, two young guys from Suttons showed up and started to investigate. I doubt either of the two have completed their apprenticeships and seemed to rather unsure of what they were doing. Eventually one said the van was “leaking fuel from a line they did not touch during the service” – that was a lie. I noticed a rubber hose in the engine bay not attached to anything. I asked one of the Sutton’s guys about it and he said “it should just sit there like that” – that was a lie.
It turns out I was sitting in a pool of three quarters of a tank of fuel under the van as per attached pics that leaked because the fuel line was not reattached correctly during the service where the fuel filter was replaced.
I again spoke to Rob and explained that if this was a petrol vehicle, I could have been killed by the leaking petrol exploding. Rod again showed no concern for my safety and offered no apology simply saying the matter has been escalated. What a disgrace of a human being!
The two young guys reattached the fuel line and reset the messages on the dash and I was able to drive home utterly disgusted by the entire Suttons Ford Homebush service experience and Rob’s refusal to offer any apology other than offering to reimburse me for the lost fuel.
I thank the two young guys for their help and explaining that diesel does not explode even if it leaked on the exhaust like petrol and they did at least apologise and showed some concern for my ability to get home.
Reviews with attachments
I purchased my previous Ford Wildtrak over four years ago and have consistently had it serviced and maintained by Bremmer Ford. During this time, I developed a strong professional relationship with Service Manager Arvin and his team. Their level of service has always been exceptional—consistently going above and beyond to accommodate scheduling… Read more
and ensuring all servicing and maintenance of my car is completed.
More recently, I made the decision to upgrade to a newer model. Arvin introduced me to Sales Consultant Steven Dieperink, which proved to be a seamless transition from service to sales. Steven demonstrated a high level of professionalism and customer focus from the outset. He took the time to understand my needs and preferences and provided considered recommendations, ultimately guiding me toward the Ford Wildtrak 2L Bi-Turbo.
Despite the vehicle not being physically available for inspection at the time, Steven effectively walked me through the specifications, available colours, and key features using comparable models on site. This ensured I had a clear understanding and confidence in my decision.
From initial engagement through to final delivery, Steven made the entire process straightforward and well-managed. Notably, he dedicated time during the handover to thoroughly explain the vehicle’s features and capabilities, which significantly enhanced the overall experience and demonstrated a strong commitment to customer service.
Overall, my experience with Bremmer Ford across both service and sales has been outstanding, and I would not hesitate to recommend their team to anyone looking to purchase a Ford.
Stay away from Ford Hoppers Crossing service department! Terrible experience: • Bad customer service throughout. • Poor communication from start to finish. • No respect from the brand manager—they acted like I didn’t matter. • Service department damaged my car, tried to hide it from me, then did poor paint repairs without my consent. I will never go back and strongly advise everyone to avoid this place. Ford service here is a joke.
- +7
Bought a 7-Seater, Got a 5-Seater – Kloster Fords misrepresentation ruined my families Christmas! 01 December 2025, I purchased a Mitsubishi Pajero Sport from Kloster Ford, [Name Removed], handled the sale, under a signed contract for a 7-seater. [Name Removed] handled the finance. What did I get? A 5-seater. And it gets worse: •… Read more
Salesperson confirmed in writing it was a 7-seater (I have the text!).
•General Manager [Name Removed] limited options to resolve. Harassment me with phone calls even after requesting correspondence through email due to being a night shift worker.
• Threatening emails from both the General Manager [Name Removed] and Group Operations Manager [Name Removed] stating they were going to report the car “missing” and de-register it, they even sent an email on Christmas Eve at 12:20pm with demands!
• A debt collection agent sent by the General Manager turned up at my home on Saturday 03 January 2026 at 3:30pm to put pressure me.
• I corresponded with six Kloster employees ([Name Removed], [Name Removed], [Name Removed], [Name Removed], [Name Removed] and [Name Removed]) who all knew about the Pajero—and it still took me to figure out their mess!
Finance has been put on hold because I would not agree to sign and pay the same amount, then they went on a tangent about cost of seats at manufacturing for a car sold second hand. I even have written confirmation that the VIN is permanently stamped as a 5-seater and cannot be converted. This has caused immense stress on my family at Christmas time, sleepless nights, and financial strain.
This experience has highlighted the importance of transparency, accountability, and compliance with consumer law. I am now pursuing resolution through NCAT to ensure fairness and uphold consumer rights.
Oh and did I mention the car was originally sold by Kloster Mitsubishi then traded at Kloster Ford, it also had all its services with them! They should have known THIS CAR!
Consumers deserve honesty and respect. Think twice before buying from Kloster Ford or the Tony White Group Please share this post to help spread awareness—no one should have to go through this.
Ford F-150 lariat.. brought in November 2024 and from the first week it has had nothing but issues , rust, lights turn on and off, stopped at stop signs etc Ford has declined a replacement, even though it's a recall, .. or on the list as re call Now a few months on its got worse way over $130000 for this car and our 1st new car ever saved for… Read more
years for it and took everything we actually had, a little on the side to get a caravan so i went back to work now in our 60s we wanted to travel OZ my plans were to work for 1 year and we car save to get a caravan . Now with this lemon we can't . im on Disabilty and my partner has very bad health issues, now, they are pushing us to get it fix again and again ... but to be honest it's our 4th time back to the yard to get it fix it's so heart break braking We wanted a brand new car and got a dud and as they keep saying saying
The car was a demo but it was far from a demo as it was a sales man or a person that roughed it around car, it has rust and things turn on and off it has stopped a few times the lights and the car lights go on and off , it is a lemon 100% ... Ford don't care and refused us the dream car and sold us a lemon.. we asked for a replacement that's it. Nothing more ,and The answer NO
Ford has really taken a dive since they wrapped up So so unhappy the family love fords from my grandfather to me generations and spread over our family and friends enough The picture is of the pull bar and it was like this on pickup.. still not replaced either The rust was here on pick up by the way nothing we did
Latest follow-ups
Purchased a new Ford Everest Wildtrack last year to tow our Caravan. Over three trips now the vehicle has unexpectedly gone into Limp Mode. Despite taking the vehicle to Ford dealerships in the NT and SA no faults have been found. We now have a vehicle we can not trust to tow our caravan and Ford have refused a buy back. Show details
Follow-up · Caravan Tare weight of 2235 and an ATM of 2835. We balance the vehicle, check tow weight and installed an airbag to ensure perfect towing. Driving conditions varied, but all sealed roads, temps 24degrees to 34 degrees. Speed around 90- 100km, but we varied up to 110 fault still occurred. Also installed a transmission cooler.
Positive reviews
We just purchased a vehicles from Berwick Ford. From the start of my call I dealt with David, he was super helpful and provided anything extra I needed to close the sale. He went beyond what most salesman do these days. A day latter I went to test drive the vehicle and was given Andy to oversee any questions and concerns. Andy was an absolute… Read more
pleasure to deal with! It’s been an amazing experience dealing with both David and Andy, they are the A Team! We have purchased several times through Ford, this was my best experience, I drove 1 &1/2 hours to get there, Well worth it.
Ford Service Capalaba. The team at Ford Service Capalaba is commendable. Shout out to Nic and the rest of the team . And last but not the least is my Uncle Barry (were not related but bear the same surname). My roadside service assistance is automatically sorted out. Thank you so much. I just need another new Ford car aside the Ford Puma I am driving. Nearly 5 years since I had driven my Ford Puma and I am looking forward to have a new Ford. Show details
Outstanding customer support from Geraldton Ford Director Richard Hewed – Our car broke down in Geraldton on our way to holiday in shark bay with our grandson. Our car had to be trucked back to Busselton!! But we were stuck with our caravan and no car. After a huge morning negotiating with ford and RAC we felt our only option was to hire a car to get us home. The wonderful Richard Hewes Director of Midwest auto group… Read more
ford came to our rescue with a loan car !!!! He encouraged us to continue our holiday and return the car to him later. This considerate person could not have been more helpful !!! We really appreciate all he did for us and we were able to make wonderful memories with our grandson. He was very professional and totally understanding of our situation. Thank you so much Richard. We can’t thank you enough.
Negative reviews
I purchased my Ford F-150 from Sinclair Ford with high expectations, believing I was buying my dream truck from a dealership that would deliver a premium vehicle and professional service. Instead, my experience has been deeply disappointing, and Sinclair Ford failed in every aspect of delivering that promise. The truck was handed over in an… Read more
unacceptable condition, with major defects present at delivery. These included a dent in the front passenger-side guard, a dent in the wheel tub, poor paint coverage on the roof, burnt marks in the rear seat, and the vehicle was also dirty at pre-delivery. I believe the truck was presented dirty so the defects would be less noticeable. To make matters worse, the air-conditioning failed on the way home in extreme heat and would not even blow air through the vents. A brand-new flagship truck should never be delivered like this.
Although Sinclair Ford has provided me with a suitable loan vehicle through this process, my biggest problem is with the pre-delivery condition and the expectation that I was buying a brand-new truck, not a repaired truck. That is the core issue for me. I did not pay for a vehicle that needed major rectification immediately after delivery. I paid for a new truck in new condition, and that is not what was handed over.
What made the experience even more frustrating was the handling of the issue after I raised the defects. I consistently pointed out the problems at collection, yet I was still encouraged to take the truck home. I was never told that I could be entitled to a brand-new replacement vehicle at the time, and I was later told I would be getting back my repaired truck and that this was all I could expect moving forward. That came directly from [Name Removed]. This response felt dismissive and showed a complete lack of accountability.
Sinclair Ford failed me in every aspect of this purchase: delivery, pre-delivery preparation, communication, and after-sales support. What should have been an exciting and memorable purchase has instead been a source of frustration, disappointment, and regret. In hindsight, I should have bought a Ram instead. I would not recommend Sinclair Ford to anyone expecting a genuine premium buying experience or a vehicle delivered to proper standard.
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10 weeks Tuesday since my car was towed under warranty after only having it or 4 weeks and I still don't have it back with no time frame of when it will be returned .My car needs a new fly wheel gear box which is 5 Days work to fix and the part is in stock in Sydney. 27th of January loan car broke down it took multiple phone calls to get… Read more
assistance when I got though was abused and told that they were flat out under the pump and didn't have time to help me they did eventually come after I abused them back. 3 rd of February I rang to enquire when my car would be ready, I got told that my car was at Skoda and if I want to know what was wrong with my car and when it would be back to ring Skoda myself . On ringing Skoda I find out that they had been contacting Ford for 4 weeks about my car and that I was the first person to contact them about my car and they were sick of looking at it in there yard. I rang ford left a message and stated that I would be in on Friday to pick up my car . I had a phone call from [Name Removed] telling that they were doing all this work for me and trying to get my car fixed and it would not be ready on Friday. On the 4 of February, I go into the office have a screaming match with them over my car I got told that they had done me a massive favour coming to get me in there broken-down car last week , that they were doing me a favour getting my car fixed .I was told by the manager that this is only a stressful situtaion as I was making it one and that this is normal protocol for the motor industry. And that they were doing me a massive favour giving me a loan car . I demanded a date within 25 hours as to when my car would be fixed was told I was completely unreasonable .I also requested road side assistance and was refused. 20th of Feb a call from [Name Removed] tell me my car had finally been dragonised but still refused to give me an end date and still refused to provide roadside assistance. 25th Of February another phone call from [Name Removed] to claim that the part for my car had to come from overseas and my car had to be sent away for repair and couldn't be fitted in to commence work until the 5th of March again requested roadside assistance and refused. 27th of February loan car broke down around the corner of Ford I rang [Name Removed] she stated she would be there in a minute to get me I was left in the pissing rain for 2 hours with the windows down I even ended up calling the police twice begging for assistance and ford would not even answer the phone to the police ford return there calls. Both car breakdowns have cost me income as I work in the community as an AIN so clients have had to have services cancelled each time . I have been forced to drive a massive Tuscan highlander H trac 1.6t which is way to big for me to drive I struggle to reach the accelerator and brake. due to driving a loan car I have only been putting enough petrol in for a few day at a time . I have also sent an Email to the Kloster ford complaint line with no response so all I can say is run the other way and take your business elsewhere. In all all of this trash the only company that help me is Skoda and technically it is not there problem it is fords to fix my car All I did was by a car and I have ended up with a massive nightmare. No one deserves to be treated like this after any sort of purchase A NARCISSIST WILL NEVER FORGIVE YOU FOR WHAT THEY DID TO YOU
I bought a Ford Ranger Wildtrak because it was advertised as a premium tow vehical. However thousand of owners have experience significant problems whilst towing as I have with the car going into limp made without warning or explanation on the dash. It is very disconcerting and dangerous when this happens whilst towing on the highway or freeway… Read more
when you loose all power with B Doubles bearing down on you with nowhere to stop or turn off. If and when you can stop turn off the engine and it goes as if nothing has happened, only to represent a hundred kilometers up the road with the same symptoms. Ford will not acknowledge the obvious design fault or offer a solution to fix it but instead direct you to an authorized Ford dealer for diagnostic assessment. That is when you will be most disappointed because you will be lied to, dismissed and ignored. Do not by a Ford Ranger for towing purposes, because you will be wasting your time, money and endanger your life with nothing but denials from ford that they have a design fault that they will not own. Read the thousands of reviews with Ford owners who are experiencing this problem Brian Dowell
Recent reviews
Campbelltown Ford Dont waste your time and money. No-one has a clue. Initially went in for a battery change and service, they charged $1200.00. 10 weeks later the cars air con stopped cooling when the car was stationary. Ford techs could not find an issue, they recommended a pollen filter change and an airconditioning treatment for the bad… Read more
smell that was coming from the aircon.
Pulled the pin on ford and got it looked at by an auto electrician who found that ford had dodged up connections on battery, one connection being condenser fan motor.
Extremely disappointed with the service they provided my wife and I.
I had a long range fuel tank installed and a fuel line retaining clip was broken during the install I later found while inspecting the work, I have asked 3 different dealers over the last month and cannot get an answer back eveb just for a part number. I've contacted Ford Australia twice now trying to track this part down and get told to ask a… Read more
parts manager, I've put it in the contact form I've tried to no avail to get this part or its number and still get fobbed off. I like my Ranger but I will not be buying another Ford again. Does anyone at Ford know how to look up a part on a PC?
Lugoff Ford lists prices in their inventory but the true cost is much higher ($3200+) in my case. They hid mechanical problems such as a crossthreaded sparkplug, a sparkplug missing halfcthe insulator, and coolant intrusion that led to engine failure 45 days after purchase. Show details
I am extremely disappointed with the ongoing handling of a serious airbag fault in my Ford Everest. For the past three years, I’ve had an intermittent airbag warning light indicating that the passenger airbag may not deploy A MAJOR SAFTEY CONCERN. Despite repeated visits to several dealerships including Yallah, the service team, has failed to… Read more
diagnose or resolve the issue, as the fault doesn't always appear during inspections.
I was specifically instructed by FORD AUSTRALIA to bring the vehicle in immediately when the warning light appears, so it could be scanned and properly diagnosed. On Monday, when the light was illuminated, I drove straight to Ford Yallah only to be dismissed by a rude and unhelpful service staff member. Not only was I turned away, but I was spoken to in a demeaning and unprofessional manner. This behavior is completely unacceptable, especially when dealing with a critical safety issue that could put lives at risk.
The issue could have been finally identified and resolved on Monday, yet I was denied that opportunity. Ford Australia should seriously investigate the conduct of the staff involved and take responsibility for allowing this longstanding safety problem to continue unresolved.
I expected far better from a brand like Ford, and this experience has left me questioning both the competence and integrity of the dealership.
I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to… Read more
shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly.
To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility.
I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls.
Ranger Danger – The Ute That Made Me Believe in Public Transport If you’ve ever thought, “Hey, I’d love to spend the price of a small house on a vehicle that lives at the dealership more than in my driveway,” then the Ford Ranger is the truck for you! This rolling disappointment managed to break down more often than my will to live after dealing… Read more
with Ford’s “customer care” (which is basically a hotline for scripted apologies and zero solutions).
Highlights of ownership include: The thrilling Guess Which Warning Light Will Come On Today game.
The Will It Start? morning ritual—like Russian Roulette, but more expensive.
The dealership’s magical ability to say, “That’s normal,” about literally everything, including the engine trying to eject itself.
Ford’s quality control must consist of a guy with one eye closed giving a half-hearted thumbs-up as the trucks roll by.
Customer service? Imagine calling your ex for help moving house,more reliable than Ford support.
Do yourself a favour: if you see a Ranger, Ranger Danger indeed cross the street. If you want a ute, buy literally anything else. If you want frustration, regret, and the creeping suspicion your warranty is printed on toilet paper, you’ve found your soulmate.
Verdict: I’d rather walk barefoot on Legos than ever own another Ford.
Brought a Ford Ranger Wildtrak X in January 2023. Usual typical dealership in achieving the ultimate goal of reducing your bank balance in extras and assessories that you can get for 50% cheaper in aftermarket companies,especially in ceramic coating. Told I could pay off my car loan without any financial penalties...INCORRECT. Large financial… Read more
penalty of 30% of my interest payment to pay as an early financial payout! DO NOT GO TO THIS DEALERSHIP AND IF SO ARRANGE FINANCE ELSEWHERE. SHARKS!
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Service admin staff are fine but once your car ends up in the hands of the Mechanics, get ready for some grade A incompetence coupled with big dose of arrogance. Accidentally knocking a coolant hose off after a rear main seal replacement and handing the car back with nothing in the reservoir was just the start. Contradicting themselves on service… Read more
reports after recommending work be carried out when that work was supposed to be carried out and was payed for 3 weeks prior. Insulting your intelligence with claims you don’t know the difference between turbo noise and roof rack wind noise is quite pathetic. Somehow changing the adaptive cruise control increments from 2km steps to 1km steps and telling me their set at the factory at 1km when I bought the car new and have been using the cruise control for 8 years at 2km then claiming they can’t change it back. Never ever again.
Do not go to a Ford Dealer. They are not willing to take any responsibility for their sales and service. I had a rude manager from Titan Ford telling me to never bring my Ford Focus back to them when I pointed out an engine issue. This car is serviced regularly with Titan Ford. But they do not want to back up their service warranty. Know and discuss your legal rights with this dealership. Stay away. Show details
We recently purchased our new 2025 ford Everest sports from Central Auto Group West Gosford the sales team and pre delivery team were amazing making the purchase a very enjoyable experience and worth the hour and half drive i have bought quite a few cars from them and will continue as there service is outstanding. Thank you Central Auto Group Show details
Ford Everest EGR failure then leads Engine Failure Purchased Ford Kingswood 161185 Km Strange smell until EGR replaced Coolant loss Perisher trip I topped up coolant. Blew steam from exhaust and overheating. Mechanic topped up coolant Again lost coolant contacted mechanic messages and phone EGR ordered Steam from exhaust towed to… Read more
mechanic by NRMA
EGR $1749.50 203403 Kms
Head gasket? Bathurst break down. Steam from exhaust and water have video. Engine seized towed by NRMA 224950 kms Engine replaced with second hand engine. $10195.95 14/12/2023
Belt $93.94 Radiator $250 Air conditioning lines $165.00 labour $300 Tensioner $180
28/3/2024 Oil pump $1400
Air conditioning pump 230770 kms 28 January 2024 $638 part labour $609.09 regas $332.51
Ford has an external company dealing with this problem the communication is non existent and the offer is a joke. Luckily I kept the old EGR
BLACKLOCKS FORD- LAVINGTON SERVICE REVIEW 8.4.25 Blacklocks Ford are the only Ford dealer in this region. I took my vehicle to Blacklocks Ford Lavington for 105,000/84 month service on 8.4.25. b I advised [Name Removed] who attended to me on the day, that no road test was to be carried out. The kilometre reading upon leaving the vehicle was 57259.… Read more
I collected the vehicle in the afternoon and found the kilometre reading was 57263. I also noted a dust cloth over centre console missing. Upon further examination the following day, I found the coolant was at minimum level, and evidence of cigarette ash in the air intake under the hood. I called Blacklocks ford in Lavington and spoke to [Name Removed] and a male named [Name Removed] about these concerns. [Name Removed] advised they would need to discuss these issues with the tech who worked on the car, and view video footage which runs during car servicing. I also offered to send a photo of the coolant level, and [Name Removed] said she would send the email for that purpose, but no email or further contact of any sort has been received. 1.5.25-Still no contact from Blacklocks ford. I rang yesterday and left a message (VM on main number at 8;30 am) for Dealer Manager to contact me urgently re service issues pending referral to ACCC. Further service investigations have also revealed insufficient motor oil replaced after Blacklocks Lavington service oil change 8.5.25.
Took my vehicle to Blacklocks Ford Lavington for 105,000/84 month service on 8.4.25. Advised Nicole Hamilton who attended to me on the day, that no road test was to be carried out.The kilometre reading upon leaving the vehicle was 57259. Collected vehicle in the afternoon and found the kilometre reading was 57263. I also noted a dust cloth over… Read more
centre console missing. Upon further examination the following day, I found the coolant was at minimum level, and evidence of cigarette ash in the air intake under the hood. I called Blacklocks ford in Lavington and spoke to Nicole Hamilton and a male named Matt about these concerns. Nicole advised they would need to discuss these issues with the tech who worked on the car, and view video footage which runs during car servicing. I also offerred to send a photo of the coolant level, and Nicole said she would send the email for that purpose, but no email or further contact of any sort has been received.
We bought a brand new KIA Sorento 22 mod in Reef city Ford. Tested it for short distance and it drove as a new car should so we did the transaction. But when we took it to highway we noticed very loud noise and a high humming noise at 100Kmh speed. To cut it short it took 7 months and many visits to RCF with no results but changed the exhaust… Read more
muffler "TWICE". Eventually we were told they can not hear anything so with $20 000 loss we traded it in which was verry disappointing experience.
Metro Ford - Never again – Paid cash for a Raptor, waited a week to get tint and ceramic coating done, got a call saying they couldn't get ceramic coating done in time, I told them to refund my money for ceramic coating and I'd get it done elsewhere. Go in on Friday to pick car up, apparently they got it done, though poorly by the looks. Numerous times I contacted them to… Read more
get new rego details so I could organise insurance, nothing heard and was forced into a corner to get Ford Insurance on the morning of pick up. Got vehicle, fuel consumption was sitting over 35L/ per 100km, obviously flogged it during the week. 3-4 months later, trying to get tow ball as he forgot to fit it, called last week asking, they said he'd ring back, nothing. Supposedly get a jacket and Raptor bag, never saw it. Metro Ford in Newstead are by far, the worst, most incompetent dealership I've ever dealt with. I wished I'd never bought a Raptor, what a cr*p experience
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Update,, only a couple things are fixed yet to see if ok, lights still go on and off. It's not the… Read more (+4 replies)