easyauto123

Absolutely abysmal customer service....if you manage to find your car, and the sale goes through easily then no problem, but if any problems or issues occur, the management and salesman become aggressive and abusive. After care service is equally difficult and staff not wanting to know. Western australia, joondalup Go elsewhere Show details

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. After taking delivery, we noticed a couple of concerns with the vehicle. I raised them with Matt Kadow (GM), who was very understanding and immediately… Read more

offered to have everything rectified. He referred us to Alice Bearman in the service department, who was professional, prompt, and took care of the issues straight away.

Thanks to the team, my daughter is now driving a car I’m confident and happy with. Thank you, Easyauto123 — great service all round.

Warning: stay away from Brooklyn Easy123 and fake promises by their dodgy sales people. Claim cars are checked by their “mechanics” but within 5 mins of our test drive the car started smoking from the engine and discovered the car had no coolant whatsoever! Was advised a clip on the reservoir was broken and would order the part, we advised once done we’ll get it inspected prior to sale so they sold it to another unsuspecting customer. Show details

We got an amazing deal on our new car through Easyauto123 and honestly couldn’t be happier with how everything went. We ended up with a much newer car and far lower kilometres than we ever thought we’d be able to get for our budget, which was such a nice surprise. John Kennedy was fantastic to deal with — not pushy at all, just helpful, honest… Read more

and easy to talk to, which we really appreciated. They have a massive warehouse full of cars, so there’s so much to choose from.

We paid a deposit on Saturday and are already picking up our new car today, which has been incredible, especially after the stress of our previous car being written off. What could have been a really overwhelming situation was made so much easier by this company.

We also really appreciated that they offer a 3-year warranty at an extra cost, which gave us huge peace of mind and was such a relief after everything we’ve been through.

We felt safe and confident going with Easyauto123, especially seeing how many outstanding reviews they have on Google — and now we completely understand why.

Can’t wait to pick up our beautiful new car tonight. Thanks so much to John and the team!

Liars and cheats at Liverpool branch of easyauto123. We live about two hours away from the easyauto123 so we called and explained that to our salesperson Mick. He showed us the car via video and we said we love it and want to buy it. Mick took our $500 deposit over the phone and congratulated us on the purchase of our new car. We arraigned a day… Read more

to pick it up and was told to bring a bank cheque for the remainder on Tuesday but approx two hours later we received a txt yes a txt saying somebody else just bought the car sorry?? What the hell! I tried to call and it kept going to voicemail . When he finally called back he said it was management that wanted the money today (nobody told us that? or rang us to let us know?) They said they were happy with a deposit and a bank cheque when we picked the car up on Tuesday. They just sold a deposited vehicle without calling us first or caring that we paid $500 deposit on the same vehicle. This is such bad business so beware of dealers like this. Beware!!

SECOND CAR PURCHASE 2. Seriously cannot recommend the team at easyauto123 Mile End South enough!!!!!! Such a great way to purchase a used car, I am back for my second one. Brad was exceptional, transparent with the whole process and he made it SO EASY. Mihriam looked after the finance/leasing, I had no idea you could do a novated lease a used car… Read more

through a dealership! Extremely informative and quick. Much quicker than trying to go directly through the lease company.

The team packaged an exceptional deal for me with a full protection pack and Schmick!

Thank you team easyauto123 Mile End South.

1. Right from the start, Brodie helped me with my enquiry - she was so helpful and friendly. I want to give a huge thank you to Jean, Sarah-Jayne & Grace! They made the process so smooth and easy. Great finance options and I was approved in less than 24 hours. Grace was able to provide me with an amazing car care protection bundle. Sienna was so sweet and friendly during my delivery. Why would I buy my cars anywhere else???? THANK YOU EASYAUTO TEAM & JEAN

Bought a BYD ex demo vehicle two days ago. Manager (Nizri) very business-like and reasonable (eg when we discovered that ex demo vehicles did not come with all the keys and cables others did) and met us on price. Franz showed us the vehicle and took us on a test drive, and was helpful and good-humoured. They were keen for us to settle quickly,… Read more

which we expected, and pick up was smooth and punctual. Buying from easyauto123 is not the same as buying from a dealer, but there are considerable savings to be made by buying a BYD through them.

The team at Mile End have been nothing but amazing, quick, efficient and friendly service. Gergis and Ethan have been absolute stars being able to help me get my dream car! Thank you Easyauto123 !! Show details

Hi Mihriam and Lydia, We would like to sincerely thank you for assisting us in acquiring our car loan. Your guidance, professionalism, and support throughout the process made everything smooth and stress-free. We truly appreciate the effort you put into helping us achieve this milestone, and we are grateful for your dedication. With your… Read more

assistance, we are now able to move forward confidently, and we look forward to enjoying this new chapter.

Warm regards, Jean and Xyroone

Terrible communication and customer service. Reserved a car for purchase. Was sold to another person after I was in the process of finalising finance. Would not recommend.

I attempted to purchase a used vehicle from this dealership after it was advertised on Carsales at a driveaway price. I paid a deposit and signed a contract at the advertised price. After the contract was signed, I was informed that an additional $330 dealer service/cleaning fee was mandatory and not included in the advertised driveaway amount. … Read more

When I did not agree to the additional fee, the dealership later advised me by phone that they would not proceed with the sale, citing ownership/title issues with the vehicle. The listing was subsequently removed.

While the vehicle itself may have been fine, the sales process and pricing clarity were disappointing. I would strongly recommend that buyers confirm all fees and conditions in writing before paying a deposit or signing any paperwork.

Absolutely abysmal experience with the salesperson Gill at Easy Auto Joondalup, Western Australia. Gave him 24 hour notice to charge the car prior to delivery and tried delivering it to me with 18% charge?! He blamed it on a faulty charger but I guarantee it was his incompetence. It seemed like he didn’t even want to sell me a car… told me that he… Read more

is trying to avoid dealing with customers on the test drive… no wonder it took 3 hours for him to return my enquiry! The delivery itself was extremely underwhelming, literally just gave me the keys and didn’t even try to shake my hand. Apologies to the management for this review as they were fine, but if you are going to buy a car from here, ask for someone that’s not Gill.

Horrible to deal with. Claimed we would be able to get a better trade in thru them, but then never called back. After several unanswered calls over a few days the male I was dealing with finally answered and didn't give a rat's butt about it. Actually lied about what he previously stated to us. Would never recommend or use this mob. Show details

Purchased a Fiat 500X that developed serious mechanical and safety issues from day three, including stalling while driving. The vehicle was never reliably drivable. Any kilometres added were solely from mechanic inspections, diagnostics, and test drives, not normal use. Despite 17 months of reporting the same issue and allowing opportunities to… Read more

repair, the problem was never resolved.

The vehicle was not fit for purpose. Resolution was only achieved through QCAT mediation, where the dealer agreed to take the car back and provide a refund.

This outcome may be described as goodwill; however, it followed 17 months of unresolved safety concerns. I chose to stand up for my consumer rights and pursue the matter through the proper legal process.

I am sharing this review solely to outline my experience and to warn prospective buyers. I strongly recommend obtaining an independent, impartial inspection before purchasing a vehicle.

SECOND EDIT: they’ve now transferred the wrong car into my name with Service NSW…which is still unresolved. 1st EDIT: this was my original review when I placed the deposit on my car, 5 stars “Smooth process, and extremely accommodating, will return in the future to purchase again.” Since actually purchasing and receiving the car, I’ve changed it… Read more

to 1 star.

Their communication, professionalism and warmth were high on that first day.

When I went back to pick up the car, it completely fell apart. Despite knowing what time I was arriving, I sat there for 20 minutes without anyone coming to see me or check in (other than reception who passed on the message that I was there). Eventually, they started the process of signing documents but seemed so unsure what they were doing. I was there for around an hour in the end although it felt like it should have been a 5-10 min visit if they were competent. I was then contacted a week later to say the paperwork hadn’t been completed properly in regard to the car they were purchasing from me (similar to a trade in, I think they labelled it a buy-in) although he couldn’t say what the issue was. I still didn’t receive the documents then had to chase them up because obviously by this point, two weeks later, I still hadn’t received payment for the car they’d purchased from me. Eventually they sent me paperwork which was still wrong, so they sent it to me again this time asking me to complete a blank document and noted they would fill in their section AFTER I’d signed to which I naturally refused (red flags!). They then sent it back again, this time with their section completed, although half the details were wrong as well as including $1k under the price of the car that we’d agreed upon.

An absolute multitude of problems, incompetence, and a few red flags that makes me question if these guys are simply incompetent or dodgy. Maybe they are, maybe not but my experience means I will make sure I never go back to Easy Auto again.

Don't know why they have a phone number. No one answers and no one returns a call to your message which you are asked to leave. Traveled from Warragamba to Newcastle anyway. Waste of time. Don't bother.

We purchased a Polestar from Blacktown ,found out that the tow hook was broken off in the front tow hook at the front of the car and the tyre sealant was missing , , not sure how it could get through their pre inspection, they said they would replace the tyre sealant ,but could not courier it out to us ,(Sendle courier is $10 ) we live 90 mins… Read more

away from the pick up point. They would not cover the cost to provide or remove the broken tow hook , i did this myself . The worst after sales service i have ever seen. Also would not cover or any part of a missing second key for the car , cost $675 , they were going to look into it ,after we purchased the car said no..., my fault should have not taking the car till key provided. BUYER BEWARE WHEN BUYING FROM THIS DEALER

Quentin was incredibly helpful in assisting me with choosing a car. He explained everything clearly to my son during the test drive and truly set a high standard for the rest of the team. An absolute legend! Show details

TLDR: Worst experience at a dealership. Went to EasyAuto123 Mile End ready to buy a $40k Ute in cash. The car had clear oil leaks and low oil despite recent service, yet the sales manager dismissed it as “sweating” and refused to negotiate. He claimed no second hand car is perfect, but selling cars with leaks is unacceptable. His attitude was… Read more

defensive and rude, and this was not my first bad experience with him. We walked away and will never return.

Longer version: We had the worst experience at a dealership at EasyAuto123 Mile End.

We came in looking for a used Ute for private use for a friend. The process started out fine. We test drove two cars and decided on the newer one with full options priced at $40,000. We were ready to pay cash on the spot.

When we looked closer, we found leaks in the engine area with oil mud build-up everywhere, and the engine oil level already low despite the last service being just 5,000 km ago.

When we raised the concern, the sales manager dismissed it as the car “sweating” and not leaking. Realistically “sweating” is just another way of saying it is a slow leak, which is still a leak. We politely asked if he could reflect this in the price and he immediately became defensive and dismissive.

He kept insisting this was a “great” car with full Mitsubishi service history and that it is impossible to find a perfect second hand car. We understand no used car is perfect, but asking for a car without obvious oil leaks is not unreasonable. His attitude made it very clear they only care if the car lasts a few months, long enough to clear their limited warranty, and do not care what happens after. From what we can see in other one star reviews this seems to be a pattern.

I have purchased many cars from other dealers and they were problem free with clean engine bays(not even “sweat”). That excuse does not hold up.

What really disappointed us is that this was not our first bad experience here. The same sales manager told me years ago, “if you want to test drive the car, you will need to buy it.” We decided to give EasyAuto123 a second chance but it was just as bad. We left because of the poor attitude, which represented the cars they sell.

We walked away without buying and will never return.

Afridy was an amazing help in finding the right car! He communicated brilliantly and let us know when a new car was coming into the dealership. Thank you for all of your help :) Show details

Worse experience ever buying a car from here. Under staffed and poor service from senior management. The sales guys are actually good. Their managers are the worst at Blacktown NSW branch. Worse I’ve seen so far. One expects scratches on the used car to be fixed when buying but with this mob no. Do not take delivery until you fully check inside,… Read more

outside and under the bumpers also. Only dealership in Australia I’ve found so far where the managers will tell you “oh you bought a used car expect some scratches”. I had food scraps/crumbs also.