Col Crawford

I had a problem with my driver car seat and Andrew was so helpful adjusting the head rest seat and steering wheel for me . I’m so happy the seat is now fixed and I can enjoy driving . Thank you Andrew

Sean and David at Col Crawford Brookvale were prompt, professional and very welcoming during the whole car purchase process. We purchased from interstate & they made the transaction easy and were extremely organised! Would highly recommend these guys when looking at purchasing a new or used vehicle. Show details

Curtis @ Nth Narrabeen Col Crawford – I Purchased a Corolla from Curtis Raymond at Col Crawford North Narrabeen. As a young sales consultant 2 years into the job his manner is professional & he is a polite, patient gentleman and gave objective advice when I was comparing cars without the pushy sales pitch we mostly have experienced. I highly recommend Curtis to any potential customer! Show details

Contacted them over a week ago detailing my concerns regarding their sales process and for them to review my experience with them. I've followed up three times now since that initial contact. I received a voice message from their receptionist last week who shared that my emails went into their spam and that they've been delivered to the right team. Still no response.

Looking for a new car, I had from the start, From the moment I walked in,I had a bad feeling about the relations between staff on the floor. Distant is the way I'd describe it. So much so that I wanted the car that day to get out of there. I picked it up but was told at the last minute there was no second key. Happy with the car but I determined… Read more

that I would not go back to this place. I might add the delivery book was not filled in and there were mistakes in the invoice. That night I read customers reports on this firm. And this confirmed my thoughts. Funny how subsequent contact by them with me alternatively had staff disagreeing about a key order. This "order" was said to be created by them. Not me. It got too hard to believe and I believe that an attempt would have been made to be charged ($500 btw). Maybe they “Found” the missing key as one week wasn’t enough time to order from overseas. Maybe it was never lost? My one key and car arn't going near this place. Then.....or EVER. And never was. I have had many new cars in my life but I have blocked contact and will not read any responses from this company. I thank those who put up their experiences in various places.

We need a lemon law in Australia to stop companies like this franchise of Hyundai getting away with ripping people off and not honouring warranties and treating people like idiots. If you have been cheated by this company or any other and want protection in Australia please contact me to stop us being ripped off. Other countries have lemon laws but none in Australia...

"UPDATE AT BOTTOM" Unfortunately I have to give that one star because I cant separate Col Crawford from MG motors as they are the dealer. My friend who is elderly and has no where to turn asked me for help this morning . She had her car serviced in January 2026 and this week February 24th the car broke down . She had the vehicle towed to Col… Read more

Crawford and was charged to have new spark plugs fitted over $300 ,it is well known that MG has an issue with these spark plugs failing but are bluffing , with the help of their dealer network to deny people the proper service under Australian consumer law . Just because a manufacture puts a warrant period on a product and the product fails outside that warranty period does not release the manufacturer from its obligation of reasonable time and fit for purpose. If a spark plug generally operates for 60,000ks under normal circumstances and it fails half way through that expected life span it has failed expectations under Australian consumer law . MG put 3 months or 5,000ks warranty on the spark plugs they fit which is ludicrous and completely in contravention to the law. It is well known amongst dealer circles that this issue should have been a recall and spark plugs should have been fitted that have a normal life span of 60,000ks. Just because something is well priced it doesn't mean you can cheat the public. I was in the motor industry for 50 years and I find this one of the most blatant cases of denial by a manufacturer. The dealer says they can do nothing but I know with enough pressure from the dealer network this issue could be resolved but its a quick buck for an ever decreasing customer oriented industry. UPDATE. since writing this review I would like to thank Col Crawford who have contacted my friend and refunded the amount for the spark plugs and the fitment , service is still alive.

I recently wrote a review about Col Crawford Narrabeen within five minutes of writing the review. I received a phone call from Col Crawford. It was one of their family. Mr. Jake Crawford asked me what had happened why I gave that review after… Read more

explaining to him. He was very very apologetic which was greatly received. This is the sort of person that I want to deal with in an ongoing basis and I have now booked my car in for service again with the assurance that I will get a lift home. Afterwards I have had major spine wishes and unable to walk. Jake has made a note saying that I can get a lift to from any time I have anything to deal with he is guaranteed me a lift either home from the shop their workshop or even if I’m just looking to buy something he said if I want to live just ask them and they will give me a lift home all day service has come in again. I wish I could get more than five stars. Jake, you are a shining example of what service should be. I think you very much for your phone call. Steve.

Bought our daughter's first car (used) from Ian. Turned out the car sadly had a few issues which they couldn't have known about, they gave us a loan car immediately (fantastic service) and in the end we swapped to another car instead, and they took great care of us. Highly recommend, they go above and beyond when things don't quite go to plan!!… Read more

Special thanks to Ian for helping us into a different car. This is why we chose a family-owned dealership.

On the 3/4/25 I got a windscreen motor replacement done working fine waiting for my car I sow to mechanics in my car driving around my dash cam was disconnected they had been driving around in my car bonnet was hot couldn’t leave my hand on it mirror inside was facing the roof with that disconnection to the dash cam there’s no recording of where… Read more

they went. What they were doing. Not happy about that not going back there again. Just be aware people at that does happen.

DO NOT BUY FROM THIS DEALERSHIP – My wife and I purchased a brand new MG from Col Crawford in July 2022 with the addition of a tow bar on the car. The dealership did not have any cars in stock with a tow bar but assured us prior to the sale that they will organise to have it installed within 3 months time. We purchased the car and it took 2 years, countless emails chasing this up… Read more

and finally notifying Col Crawford that we will be going to Fair Trading to finally have it installed. Not only that, our Satellite Navigation feature has never worked in the car which is still yet to be fixed and seems to be swept under the rug as everything has yet again fallen silent from them in getting it fixed. Col Crawford truly earns the title of untrustworthy car salespeople who will say anything to get a sale and will not follow through until Fair Trading is mentioned. Avoid this dealership at all costs. There are plenty of others out there to buy your car from.

Lies and deception! – If you’re looking to be lied too and deceived while being charge for work that was never carried out, take your car to Col Crawford Brookvale. I had my clutch replaced in an i30. For the second time. They also did the first one. 100k and the first one is becoming difficult to change gear. They give you the usual well rehearsed dialogue. All the… Read more

time telling you that if the flywheel is not changed also they won’t guarantee it. Upscale! This keeps going until you are presented with an enormous bill. As you’re paying the bill they mention a $10 nylon bush between the pedal and the slave cylinder that was also replaced. Turns out that was the only work needed. I was to trusting! My wife had had her car at the service depart for 4 week. It has an anomaly misfiring at 4000 rpm. Each week goes by and unless I initiate correspondence I don’t hear from them. When I do, they only ask the same question, “what oil do you use”. Now I’ve been working on cars, plane, boats all my life. I know the oil was the right grade, api etc. But hopefully they know something I don’t! No? These useless clown have zero diagnostic skills other than what an OBD reader tells them. It all became to hard for them so the car sat there for 4 weeks. Eventually we sent an email that politely asked if they would inform us what had been done to date, what is likely to be done and what the cost will be. The next morning Alf rang my wife and asked her to pick the car up. They are disrespectful and contemptuous. Apparently customers aren’t allow to inquire. Disgusting at best. He started telling me how much work they had done. Sorry mate, I inspected the engine bay today. Specifically on the points they said. I see absolutely no evidence of so much as disturbed dirt around a bolt! On top of that, he gloats about the 10 hrs of work put into it and how they are not making any money on it. WTH! You charged me $465, held the car for 4 weeks and returned it with the same problem AND broke a floor mat mount! What do you think 10 hrs over 4 weeks looks like. Totally pathetic. Did they even change the oil if that’s what they suspected. NO! When I had the second clutch done I asked them to diagnose a misfire. They said they couldn’t get a code and there was no issue with the car trumpeting the fact that he won’t charge me for the diagnostic. I purchased a cheap OBD reader immediately it showed a misfire in cylinder 4! Turns out it was nothing more than a slightly loose spark plug. A service is a 30 minute job. Pop the sump plug, while the old oil is draining change the oil and air filter. Plug back in, fill with oil and your done. The tell you they need the car for at least 3-4 Hour. So you think they have been working on it for that period of time. No, that’s how they justify the expense of your “service”. A complete rort! They would accept many more vehicles daily if they could. Only thing stopping them is they have nowhere to park them. Oil changes are the cash cow for these unscrupulous dealers. That comes from an ex employee! They lied about Hyundai Australians involvement. Hyundai Australia told me they had closed the case on the 4 May as they had no response back from Col Crawford. Yet when I collected the car on the 12th I was told the case was still open and if I left the car there longer they “might” find the problem. At who’s expense? Let me guess. NEVER take your car here people.

Outstanding service – I bought my beautiful KIA Sportage at Col Crawford Brookvale. Many thanks to Andre, friendly and excellent professional, he really knows about the product he's selling and focus a100% on my needs. Show details

Useless – Caught out lying re car repair items and what they did. Total lack of respect for customer and refused to keep customer updated and informed. Car left weeks before they had stuff capable of even diagnosing issue. No follow up calls, broken promises stall and smoke screen tactics. Protect yourself and go else where

Always fantastic service! – We bought our car back in 2016 and have serviced it at Col Crawford ever since. Service is polite, prompt and efficient. David is our usual go to and nothing is too much trouble. We are always given a heads up on timing for pick up etc. and the car is sparkling clean. Love the great service! Show details

Col Crawford Lifestyle Cars – I purchased a used BMW X5, for $58,000 - from David, and it had a funny noise, but he said it was fine. I live on the northern beaches so that car was not driven far, but sure enough. After about 2000km the noise was so bad I took the car to Col Crawford BMW, who took 33 days to point out: "Total Catastrophic Engine Failure" I also took out… Read more

additional insurance from Presidian Group just in case, who have not even offered a car to drive while BMW- Col Crawford's think about what to do..

We are now at day 40 with no car, no one helping, and generally businesses passing the blame from, Col Crawford Lifestyle Cars, to Nissan Life Style to Presidian Group, who are Davantage Group Pty Ltd, who are actually 2 other companies - https://abr.business.gov.au/ABN/View?abn=65651330335 for Insurance.

Now - 125 days on, I have given up... the Australia business standards did nothing.

DO NOT BUY 2ND hand cars from this company unless you are taking out the FULL insurance, and the FULL premium platinum insurance, to cover anything that can happen, or else you will have nothing but a big bill to fix a car that should have never been sold.- I have evidence.

Purchase of used vehicle from Col Crawford Brookvale – I recently purchased a near new Great Wall Steed from David in sales. I have to say I found him extremely helpful and knowledgeable on the vehicle I purchased and he made the whole buying process so easy. In addition I believe he gave me a great deal. Highly recommend you seek him out when buying. Terence Rowlings - North Narrabeen. Show details

Worst Dealership ever – Purchased a 2014 Jeep Grand Cherokee (Yes, that was my first mistake) from David. He knew I was a single mother coming up from regional NSW to purchase this car. Asked him if there was anything mechanically wrong with the car, he assured me it was in perfect condition. Got to Sydney, within a month the engine light came on, manifold seals needed… Read more

to be replaced. Took weeks for them to approve the repair in Wagga. Finally got that repaired, other issues were noted, but the dealer started ignoring me. I emailed monthly for almost a year to try and get repairs done. Well, now the engine has blown up!! Thanks a bunch guys. Single, studying mum over here paying off a loan for a car she cannot use with no possibility of being able to get a new car at this time!! I will NEVER deal with this group again. The WORST customer services and biggest bunch of liars I have ever encounted!

Disgusting warranty service – I have an i30 2019 hyundai with a rear suspension noise. Noted september 2022. Returned to col Crawford narrabeen three times with no positive fixable work done. They are now asking to have the car 3 days to see if they can find the fault. No hire car provided unless i want to pay. Dusgusted in Hyundai lack of service. Show details

WORST SERVICE EVER – Bought a brand new Dmax, computer died in 4 months, called to get it repaired was told "you will have to wait 5 months for the part" tried to explain I use the car for work and if I cant use the phone or maps basically cant work, they told me there is nothing they can do, then finally the part arrived booked it in and at the same time it was due… Read more

for 15000km service, called twice to book in the service as well, one week later no one called me back. Took it in for computer to be repaired, service department told me they never had time to call me back. I clearly was not happy at this stage, so the rude an arrogant person I was dealing with told me "I am the problem". That clearly was not the right the thing to say...so I read him his fortune. I was then approached by the service manager who was just as rude, so rather than resolve the issue they banned from the shop, how mature. Anyway 2 months later and the computer has packed up again!!!!!!!!!!!!

Excellent post purchase Customer Service – I purchased a Suzuki Vitara two years ago and very pleased with the car. Just recently had an issue with Apple car play connecting. I rang Service section and spoke to Max. He was absolutely obliging and told just to come to Service Centre anytime and ask for him. I attended unannounced the following day. This is a very busy Centre but He… Read more ·  1

immediately examined the vehicle and phone, tested it and immediately identified one issue and fixed it and identified the problem which was a non Apple cable and said this issue has not been resolved by Apple and was affecting numerous makes of vehicles.

He was totally honest and helpful, a credit to Crawfords. Would highly recommend this company. David

Do not honour valuation – Will never deal with this company again, they are more than happy to take your deposit but do not honour the contract you sign when leaving a deposit , Show details

Left me feeling anger and not respected!! – Took my venue into service centre early and was the first one in. I told the guy that I would wait as I cannot walk far. Over 2 hours later I made my way to the office to find out how much longer it would be. The young lady was very nice and looked up my car rego then became a little flustered and told me she would find out and left to find out.… Read more

At this point I was not concerned but watching her talking to another worker at the back she seemed agitated and took sometime to return. She was accompanied by a man who proceeded to tell me that it was being washed but they had found a nail in the tyre and asked if I wanted to send it down to the tyre shop to get repaired. I told him no as I needed my car for work later that morning. He told me it takes about 3 hours to do the service and that mine would be ready shortly, then sent me off to the waiting area where I spent another half an hour waiting. I eventually made my way to the office where a young man told me it had been ready for 20 mins!!! He said that he had tried several times to text and call me but could not get through!!REALLY!! All in all a most dreadful experience which I do not intend to repeat.

OUTSTANDING CUSTOMER SERVICE! – I had an amazing experience dealing with Mike Taylor, the whole process was seamless. Would like to say a massive thank you to the whole team for making this such an enjoyable experience, will recommend you to everyone! Show details ·  1

Great after sale service on used cars – My wife and I purchased a car from Col Crawford’s that was over 10 years old so by law had no warranty. The car looked great and drove well so we bought it. We found a problem soon after on our way home that only appeared on cold start so everyone had missed it. We rang the dealership and not only did they give us some options, but after our… Read more

local mechanics couldn’t fix the problem we were asked to return it. Not only did they not hesitate to make things right but they loaned us a nice car while the expensive repair was made. Our car drives like new now and we can’t recommend this dealership more highly. A great Aussie team with tons of integrity. I highly recommend buying a new or used car from them.

Think twice before you go to them – Update from 5*review to 1*: The car worked for 2 days, old problem with loosing power up hills wasn't fixed unfortunately. Instead of that a new transmission problem appeared, after an oil change in transmission and transmission system update was carried by Col Crawford Brookvale. I took the car back, with a clear message "my transmission is… Read more

shaking, shuddering" *there was no transmission problem before their updated and oil change.

Mechanic checked the car, didn't find anything. When the issue got worse, I asked to check the car again. It took them 3 weeks to take it in due to covid. I understand that, tough times for everyone with sick staff.

Finally they found a time slot for me, so I took their mechanic for a drive. He was shocked when the transmission started shaking/ shuddering. I don't think he has seen it before.

Anyway I was told to bring it in today 3rd February 22. In the morning I asked staff, if they are able to change brake fluid and coolant as well. They said not a problem.

Came back to pick up my car, was charged $680 for service (engine oil change included) and I was told that they didn't have enough time to work on transmission problem and can book me again in two weeks. The only reason why I brought it in today was just pushed away and money was again more important than the customer.

I was told by their employee that is completely normal for transmission to break after an oil change. What kind of message was that?! My partner and I were speechless when we heard his words. On top of that, he said that they definitely didn't break my transmission. Just to point out here, they don't know what the problem is but they know they didn't break it? How about this customer service Crawford?

I am very disappointed, was looking to contact customer service but no luck.

Not saying the whole group is bad, my partner had her car serviced by Neil Baker(Hyundai department) and he went above and beyond to solve the problem on her car.

So all of you thinking if you should take your car here? It's a 50/50 game.

All I can say is good luck.

S

Premature 5* review below

Great service place, Andrew was very helpful and their mechanic (didn't catch his name) did a quick diagnostic, fixed the issue and few hours later I was back on the road. In the past 3 years I've tried 3 different Jeep service centres in Sydney and always had a problem, missing parts, broken parts or wrong oil added, just crazy. Luckily Jeep gave a chance to this guys and they are doing great job.

Thank you S

Expect a lot with Kia Seltos SUV – I have always bought another brand of car but my curiosity was piqued when my mechanic raved about Kia. I love my Kia Seltos it’s so spacious and comes with all the bells and whistles, drives beautifully and reasonably priced. Shout out to Troy at Brookvale for great service and quick delivery. Show details

They Have No Regard for Customers or the Law – We purchased a Land Rover Discovery Sport from Col Crawford for $35,000 in November 2021. We were assured by the sales person that, despite the car's lack of a service history, it had been looked over by their mechanic and was in good condition. In December we started having issues with the car. The primary issues was it began to shake… Read more

uncontrollably at speeds of 60km/hr and whenever we accelerated, thus making the car undriveable. We got it looked at by a mechanic and he identified a series of costly issues with the vehicle. Also, the car's windshield leaked and the rear door leaked profusely. In addition, the car was missing a speaker in one of the door and another speaker had a cracked cone. This last issue was especially troubling as the stereo had been adjusted so we wouldn't notice the issues with it.

After trying for a few days to call and get a hold of the appropriate person to raise our issues with (the car was still covered by the dealership under consumer law), we were told to email the sales person who sold us the vehicle.

We did this and were told by the sales person to take the car to the Land Rover dealership here in the Hunter to have it looked at and this would be done at Col Crawford's expense. We had to take a day off from work in order to do this and we had to cover the $594 cost of the inspection only to be given a report of the costly things that were wrong.

We sent the report from Land Rover to the sales person who then responded telling us we had to contact the service manager. We emailed the service manager letting him know the issues and that we would not be able to drive the car back to Sydney. He responded asking us to drive the car to Sydney. We had this exchange three times before he read the email all the way through and understood we could not drive the car to Sydney. He then asked us to "leave it with him".

A few days later the service manager then said there was nothing he could do and to contact the person who sold us the car.

We then asked if that meant we could just get the car fixed at the local Land Rover dealership and send Col Crawford the bill in order to be refunded for the repairs as well as the additional cost of having the car looked out at in the first place.

We received no reply.

We then followed up with an email asking what was going on. We received no reply.

After seeking advice from Fair Trading, we then followed up with an email stating Col Crawford had a week to find a suitable resolution to this matter or we would go to Fair Trading. We received no reply

Prior to the week-long deadline, we emailed Col Crawford's reception asking for assistance and we received no reply.

We will be launching our official complaint with Fair Trading today, but we also wanted to leave this review so customers know what they are getting into with this business. They offer poor customer service and a complete lack of client care with no regard for consumer law.

This entire circus has been extremely time consuming and showcases Col Crawford's flagrant disregard for their customers and an intense disrespect of our time.

We advise all customer to avoid this dealership like the plague.