Autopia

Closed out my lease months ago, my balance was positive in the thousands, I am still chasing them to refund the balance to my employer, all I get are excuses. Avoid this business at all costs

Disgusting business to deal with. Part of my lease includes fuel, with an EV you could initially charge from home and recover that cost. Part way through the year last year they removed this option and instead only made it so you could claim 4.2c per km travelled. UNFORTUNATELY because you have already claimed for the year via another method you… Read more

CAN NOT claim this method, effectively making it so you can not claim fuel for the remainder of the year! This means that as part of my salary sacrifice that I make it includes my fuel costs, and now I can't claim that back. What is worse is now I am also paying for the fuel TWICE!!

This company is deceitful and miserable to deal with.

DO NOT give them your time or your money, just get a normal loan, they're cheaper...

Stay away at all costs – Like other reviews, sales are so eager to get you in the door and it FEELS like a great experience. Next day you're met with the exact opposite. - Your sales rep is impossible to get a hold of, even though you have there direct line/email address. - Customer service does not take notes. Each time you speak to a new rep with no idea of how many… Read more

times you've had to re-repeat yourself. - Pricing is more expensive than other competitors (get some quotes and you'll see) - The hidden fees for 'processing' & 'admin' are much higher than competitors

Stay away at all costs.

Excellent team work – I have been with Autopia for nearly 7 years using there Novated lease vehicles, I have found there customer service and support excellent and there vehicle absolutely amazing. I would like to thank Angela Sarkis and her team for their hard work and support. Regards William. Show reply

Customer Service has been unreal – From day one Dominic has been just fantastic to deal with, He has taken the time to walk me through every step and has helped me with every request that I have mad. Best part? It is more of a conversation rather than a sales pitch. He listened to everything I need and gave me great advice. Would recommend this to anyone!

Perfect service by Jana Mason – I can not thank Jana Mason enough for all her help and the support over the process of getting my new car through Autopia leasing. Simply she did the impossible. I wanted a Pajero Sport Exceed 2021 and simply there was no cars available in QLD, not even the GLS. Jana did not give up and found the car available in NSW and organized the shipping for… Read more

me. and also better price compared to private sale directly from the dealership. Huge thanks to Jana Mason.

Let us drive uninsured for a month – Leased a car for 5 years and had intended on renewing it for another 2 years, but they asked for banks statements etc. We thought it odd to request financials for an extended leas on balance of 15k vehicle. We then enquired about buying the car on 3/9/2024 which they replied we need to pay the balance in full by 20/09/24. Today, 5/9/24 - we… Read more

were advised that our dossier had been closed and that the insurance on our car had been terminated effective 02/08/24! I can’t believe our car has been uninsured only to tell us a month after it was terminated?

If we were told sooner, we would have paid off the car as soon as we knew it affected the insurance or at least arranged for temporary insurance.

Read the negative reviews - we will never lease from them again.

Beware of Autopia - Horrendous communication and customer service – I wanted to share my recent experience with Autopia Lease in the hopes of sparing others from the same ordeal. After suffering a total loss of my leased vehicle due to an accident, I expected Autopia to handle the termination of my lease promptly. However, their complete lack of communication and abysmal customer service have left me in a state of… Read more

frustration and financial burden.

Even after the vehicle has been declared a total loss and insurance settlements have been finalized, Autopia has failed to fulfill its responsibility to terminate the lease agreement. As a result, I am still being charged monthly fees for a vehicle that I no longer have in my possession, and which has been fully compensated for by insurance.

I urge anyone considering Autopia Lease to proceed with extreme caution. Their incompetence and lack of accountability are evident in their handling of my case. Spare yourself the headache and seek out lease providers with a genuine commitment to customer satisfaction.

Honest Feedback – Unfortunately, Autopia is one the worst lease providers in Australia, at first their quote was the highest in the industry, because they are trying to upsell almost everything. The sales rep told us that their online calculator is not working properly and he was trying to put us on a lease of almost 2k a month for a used MG! We've thought what a… Read more

joke! Communication is very slow as well, like they don’t care about you.

So, all the reviews here are spot on. Try to talk to your HR office and show them Autopia reviews from Product Review site, and explain that many people have been financially broken because of them.

Also, they don’t have google reviews, because they know they have hundreds of unhappy customers. The websites to check for independent reviews are: goggle reviews, au.trustpilot, productreview.com.au.

Try these providers just to compare and you will feel the difference: I found the most reliable in the industry are: easifleet.com.au, novatedleaseaustralia.com.au and leaselab.com.au.

Just take a look at Novated lease Australia on trustpilot website, and go to a negative feedback section, you find that for the most negative feedback the CEO Bevan Guest gives sincere apologies himself and looks at the matter himself for a further investigation.

Autopia needs a new management team to run a company in a more customer happy/friendly way and learn from other lease providers and how they do it.

Doesn't take financial responsibility for mistakes – I have been with Autopia for 4 years and originally thought they were good. However, in the past year the customer service has been on the decline. Recently this has been further exaggerated when Autopia made a significant error with the budget for a 6 month vehicle lease extension. Basically they only budgeted for half the agreed amount, leading… Read more

to an overspend of over $1,000. I only realised when I noticed an ‘adjustment’ on the next extension. When I made a written complaint, and provided written evidence of the discussions and confirmations of km’s to be budgeted for, Autopia admitted their mistake. However, they refused to make any financial compensation, beyond not charging the management fee (which is a fraction of the amount owed), arguing the additional value was consumed. I then took this complaint to NSW Fair Trading, who determined the matter did not fall within their jurisdiction, who then sent me to the Australian Financial Complaints Authority (AFCA). Unfortunately, it turns out that Autopia is not a member of the AFCA, so they can also not accept any complaints against them. Consumer beware, Autopia will not take any significant financially responsibility for their mistakes, even if you confirmed the details prior to the lease starting. Not recommended anymore.

Worst experience with car leasing – There customer support is pathetic. End of lease process is horrible. If you really care about peace of mind never try this car leasing agent.

Pressure sales tactics, misleading information and poor follow up service once they have your business – The consultants are deliberately opaque when talking with you when it comes to specifics, try to upsell aggressively (far overestimate your expenditure), being new to a lease I tried asking questions and was like drawing blood from a stone and seemed like everything was too difficult, was told I could change particulars with the lease and find out… Read more

now I can’t, don’t respond to emails, handball between departments, short replies like it’s all too hard. There’s more to add but ceebs going on about it. Look elsewhere is my recommendation.

Got screwed over – After initial consultation I was advised that Autopia will take on my car lease as I was changing pay roll companies. That was 6 mths ago and am I yet to hear from them. Each time I contact them I get the same response of we are waiting to onboard another finance company. In the meantime I have been covering the costs out of my own pocket. I highly recommend steering clear of them. Show details

Everything went smooth – Despite all the negative reviews in the past months, I wanted to trust them and I recently started a Novated Lease with Autopia. Dominic followed my application and he was super responsive and helped me in understanding how the lease works. ( first time for me ). He was aware of the negative reviews, however, he explained that the company went… Read more

through some changes and he reassured me in choosing Autopia. In less than a week, the application was ready and I picked up the car from the dealership with no more papers to sign. One other factor that made me accepting their offer is because my employer has some benefits with them.

It might be true if you save up the money and buy a new car without leasing you might end up spending less but for me at this stage having peace of mind and not worrying about insurance, assistance, servicing the car, etc was the best option.

Vince.

Financially worst decision ever – I agree with the statements made by others. Basically it's all nice on top, and horrendous on the bottom. I feel the same about this as I do about smoking as a youngster. Dragged in by the ease and promise. But in the end, if you want a nice car, finance it yourself, keep a seperate card for car payments and save yourself a lot of unknowns and… Read more

smoke and mirrors. Better still, by a Tesla which has less on going costs and basically is all just finance none of the other "benefits" they sell to you at Autopia.

Wish Id read review before signing up – The whole point of the lease is to have all the vehicle expenses included in a monthly amount. After signing up with I now discover that budgets for all expenses (including their own fees) are much lower than the actual costs. This means that my reimbursement claims are being denied and i am paying them for the privilege of being out of pocket. Such an incompetence bunch of scam artists. Show details

Might as well be a scam – -10 stars. This company is structured so the credit Ombudsman has no jurisdiction. The only way of securing lost/stolen monies is by going after their underwriters BOQ Finance or whoever they use now. NOVATED LEASES should not be used through them. Faught for an extensive period with them to only regain roughly half the money owed to me.

Ovoid like the plague - useless useless useless. wish i could put 0 stars – they are all smiles and bells and whistles when they want to sell the the lease. as soon as contracts signed everything goes downhill. customer service is attrocious. you call and go round and round in circles being told a different thing every time you speak to someone different. currently dealing with an early lease termination and balances… Read more

that dont add up. cant speak highly enough of my NEGATIVE experience with these guys. suggest looking elsewhere.

The worst company - absolute thieves – My account was shifted to them when my previous leasing company sold out. I then move companies and they closed down my account without notifying me. It has taken over 2 months to try and get my credit back of $1500. When they finally transferred the money they short changed me $337 and claim they gave me the right amount despite giving me a… Read more

balance spreadsheet which proved they had short changed me.

The communication is terrible often ignoring multiple emails and being very slow to respond. If you are looking for a company to cover your leasing. I suggest looking elsewhere.

Be careful – Many of the positive reviews here are fake, the accounts were all created on the 21st May 2019?? Once you are locked in, their communication sucks. Very slow. I ask basic questions to my 'consultant' (really just a salesman) and it is bumped to a manager with the wrong answer. I ask financial questions and they always misunderstand it. Do not… Read more

accept the lease until you understanding everything. If they can't explain it, don't accept. I look forward to ending my lease with them.

Not very helpful and very slow between response – I moved to Autopia from my previous provider as they were my employers preferred but they were so much worse. Responses to my questions were very slow (average of 4 days to get a reply) and then when I left the employer they just terminated my contract without any support. My previous leasing company supported me through the whole process but… Read more

Autopia did not. They had also over calculated my contributions so I was in credit and when I asked how it was the refund calculated they just directed me to my Employer who said they did not know. I spent 2 days myself trying to work out all the calculations and see how it was done as I never received an accurate response. My last 2 emails never got a response at all.

First Lease agreement – Very helpful and answered all my questions. Paperwork and prompt responses made my rush request easy. Time was of the essence. Very happy with the service with clear understanding of the product..

Very helpful company with competitive prices – I have enjoyed my experience with Autopia. My consultant, [Name Removed], spoke to me in a language I could understand and got me my dream car within a week. Couldn't have been happier! The price was also very reasonable. Would definitely recommend this company to anyone looking for a novated lease.

Fantastic Company – This is my 3rd car I have leased with Autopia and find them very professional and great to deal with, thanks for looking after all my vehicle needs, Regards Michael

Very efficient – Very fast turn around from speaking with a consultant to being in my car. I am happy to say that I received a Very efficient service and would recommend to everyone