YourGrocer

When no-one else could deliver! – Your Grocer went to great lengths to find the groceries I needed when there was a shortage and difficulty filling the order. Excellent communication and understanding.

Game changing, awesomeness!!! – We have been using them for 5 years and Can’t recommend highly enough. The range and care of delivery people is unbelievable.

scam! – wanted groceries delivered as my family is currently sick and our car is broken down. They asked for my license or utility bill to be sent via email and then refused my order and accused me of making a 'fraudulent' order with them and then reported my information to police.

Great customer service, fast and efficient! – It turns out it's not as easy as you might hope, ordering groceries to be delivered to a sick friend from another continent. In fact, YourGrocer was the only one I could find that could do a same day delivery with the range of products I wanted, and they knocked it out of the ballpark with their customer service. I'd filled my cart and was ready… Read more

to place the order, but the payment page kept glitching on me so I couldn't complete my order. Being as how I was ordering at the wee hours of the morning in Australia (I'm in the US), I was worried customer service wouldn't get back in time for a same day order, but I dropped a message in their chat function and waited. Zoe appeared at 9 am Australia-time and quickly went to work troubleshooting. She went above and beyond to help me place an order in spite of a glitch, and she did so while being polite, friendly and funny. Zoe, you have made a friend for life! We got the needed supplies to my sick friend before dinnertime, and the minestrone soup I sent him hit the spot (as did the cold medication, but I prefer to believe it was the soup lol). Zoe and the team at YourGrocer accomplished what I was coming to think might be impossible. I highly recommend this service, not only for the customer service, speed, and efficiency, but also for the selection. There were so many shops to choose from, and they had everything on my list (soup, crackers, bikkies, tissues, cold medicine, tea and orange juice) from great brands at reasonable prices. Kudos to you, YourGrocer!

Great service to deliver fresh fish – Since moving to the edge of the metropolitan area some years ago, one of the things I most missed was being able to buy fresh fish from a top seafood seller at Prahan or Camberwell markets. I thus jumped at the opportunity to order from Claringbolds Seafoods at Prahan Market through YourGrocer as soon as I discovered this possibility. Upon taking… Read more

delivery of my first order last Saturday, I can confirm that the fish was as hoped: very fresh and well packed and of course delicious to cook and eat. The delivery arrived within the promised two-hour slot and I received a text message just before arrival confirming the delivery time. In fact, the whole ordering process was so easy and yet detailed in that it let me select, illustrated with photos, which type of fish I could order, even down to the availability of two different sizes of fillets for a particular fish variety. Being able to select the day and preferred time (chosing from several time slots) within the coming days for the delivery worked fine for me. I also felt that the prices charged for the products and the very economical delivery charge make the scheme one which I will definitely continue to use. While many of us have faced various challenges during this 'lockdown' period, being able to use a new online order and delivery service such as this is like striking 'gold'. I do hope that YourGrocer will continue this great service well into the future. It has certainly started off well.

Less time shopping and more time living. Eat well and buy local – I would rather spend my weekends relaxing with my family and exploring the neighborhood then frantically trying to fit in the weekly shop. At the same time I care about where my produce comes from and quality matters. YourGrocer fulfills my needs for fantastic produce sourced from some of Melbourne's best butchers/fishmongers/greengrocers and… Read more

it's great how it's not limited to a particular suburb. It's so convenient to be able to have one service do all the shopping and packing from all different shops (saves us from delivery fees) and I love how they can leave the package at your door.

The weekly subscription price along with no delivery surcharge if you do a min. shop is great value. I've been making the most of it by planning ahead and getting almost all my weekly shopping done through YourGrocer and it's freed up a lot time that I'd otherwise be spending thinking of what to make for dinner and running around buying it. This is a great time saving service, that gives you access to fantastic fresh produce and helps you support local small businesses.

Highly Recommended and give it a few weeks it will grow on you and you won't know how you did without it.

One try and I’m hooked – Your grocer came to the rescue in lockdown when I was in mandatory quarantine and regular big chain supermarkets failed. I ordered at 11 am on a Sunday and by 3.30pm on the same day I had the highest quality fresh produce, meats and even toilet paper (we all know finding toilet paper in a lockdown is rare!) delivered to my door. There was a tiny… Read more

mistake with one of the items delivered so I emailed your grocer and someone got back to me in about 30 mins and issued a refund for that product, no hassles. I’m seriously impressed by this service - enough to write this interview with no incentives. Highly recommend this service.

Once tried- You would organise it for you grandmother/mother/bestfriend – Honest, eco-friendly, charming customer support, almost 4 years, and faultless & consistent service. Supports Australian economy! Thank you from all of us here. These guys have increased the quality of our lives beyond what ndis services have provided. They have been THAT essential and consistent even before isolation (and kept it up during that too, kudos).

A must when your favourite produce falls outside of your 5km bubble – Can’t fault this service. Enabling access to out favourite Melbourne products from St Davids, Dench and Piedimontes despite current restrictions on travel. Clear on delivery times. Keeps to these. Friendly delivery person. Highly recommended. Show details

Requested to send them a photo of my drivers license – I placed an order with YourGrocer, and then received strange text messages and emails requesting my personal details. This is the text from the sms "... Can you please send me a photo with your drivers license or ID? We'll immediately delete the photo after receiving it". It looked like an online scam. I do not think it is a normal business… Read more

practice to ask for the personal information to be sent via an unsecured channel. The company cancelled the order today (as they have not received the ID). I found the whole experience very frustrating. A waste of time.

Last minute cancellation – Regardless of coronavirus issue, cancelling 1 day prior to delivery without offering any solution is still very bad, what are we supposed to do now withour our much needed groceries.

Lots of small disappointments – I really want to love this service but I just can't. So many of my deliveries have missing items. Once, they told me toilet paper and bread were out of stock at an IGA – really!? It defeats the purpose if I just have to go out to the shops myself to pick up whatever they've missed. I also recently signed up (again) to give them another shot. They… Read more

claim that the monthly subscription is for "free unlimited delivery" but it turns out that's only for orders over $60. I don't recall that being mentioned anywhere when I signed up for "unlimited delivery" which feels dishonest and exploitative.

Great choices and variety!!!! – It was a very easy process to do up a shopping list then choose a delivery time and to actually receive in the time frame fantastic, with a friendly delivery the products I bought outstanding in freshness and excellent quality. I actually can't wait to order next week's shopping!!!! Show details

Impressive – I was really impressed with how easy this was, and quick. Huge range and the delivery was excellent. I got a mix of butcher, deli, fruit and vegetables and grocery items and I only had one substitute which was still pretty good but not the same amount. Compared to other online grocery shopping experiences, this was hands down the best for me. And I highly recommend the pate from Meatsmith.

What a fantastic service – Since we have been restricted to our 5km radius I have been missing going to South Melbourne Market and in particular buying the fresh seafood. I had my first order delivered yesterday and from ordering to delivery I couldn’t fault the service of Your Grocer and the seafood I got delivered was beautiful. Thanks!

Smells like a fresh Melbourne market – Contact free delivery arrived on time with SMS notification and a wave from the operator. All items delivered, beautifully fresh, well packed and wonderful to see paper rather than plastic wrapping and bags. I only had a relatively small order of 9 items but spread over several specialty stores. No problem for YourGrocer. There is a wait list but well worth it. Sue Show details

Great quality food, exceptional customer service – Every week, I'm impressed with Your Grocer. The service is so easy to use and customer focused. The quality of the food is fantastic. The customer service team exceed my expectations every time. The delivery crew are delightful. I absolutely recommend Your Grocer.

Perfect – I had my first delivery from YourGrocer today and wasn't disappointed. The food was all of a very high quality. Right from the beginning I was impressed with the philosophy of YourGrocer. I found the website extremely easy to use and appreciated being able to compare products and prices from the various providers. It is great that changes can be… Read more

made to the order up until midnight the day before the delivery. Being able to have as many deliveries as you like for only $16.99 per month is excellent, with a very reasonable $60 order minimum. Very satisfied customer!

Very Happy. Highly recommend this service – Just received my first order. Very happy. Great communication. Brilliant fresh produce. Very convenient. Them order arrived within the specified time a slot and I received a text message as the order was approaching. Very convenient and great value delivery fee. I was able to access a great range of different products from range of businesses for a single very reasonable deliver fee.

Great stuff! – Great service with good communication, on-time delivery and excellent produce. I appreciated the ability to alter my order even as late as the day before. The only small issue was that I'd like to have been told a couple of items weren't available so I could order substitutes. Will certainly be back for more - keep up the great work!

Excellent service – Great communication! Great service! Being able to add or remove items from shopping cart up until the day before delivery is fantastic. Very fresh produce! Very convenient! Very happy! Highly recommend.

Support local business.......YES – I just received my first order, I had no idea what to expect. Well I was blown away. The service, the freshness of produce, the communication is second to none. I am sold, this is the only way I will be shopping in the future. Well done to all involved. Another happy customer.

I think I love you – I’ve had about 28 deliveries and I am happy with every aspect of ‘my’ grocer. Excellent communication. Great selection from independent shops. Always top quality. Delivery staff polite, friendly and helpful.

So happy to support local businesses – Great communication from the team and awesome variety of products to choose from. Thank you to the team and the constant updates on my order through email and text messages. Extremely happy with my products and love supporting small businesses.

Outstanding Service – The customer service is exemplary. Every question is answered promptly & problems solved super fast. The produce is fresh & of the highest standard. Give them a try, you won't regret it.

Christmas Day done right – If I could add 'stars' in the rating I would. Your Grocer absolutely made our Christmas Day (week) stay in Melbourne an absolute success. The ease of ordering, the reassurance we received from the staff, the delivery to our hotel and then the amazing quality of the produce. If your coming to Melbourne and want the flexibility of cooking delicious… Read more

fresh produce then Your Grocer is for you. We ordered lobsters, oysters and pork belly (plus cheeses and other smaller items) and all were perfect. If I lived in Melbourne would have no hesitation on using this service as a regular event.

Fast. Local. Caring – I love Your Grocer, they're a well run operation that is both effecient and easy-to-use while also being focused on my community and caring for me as a customer. After going with Your Grocer I won't be going back to Coles or Woolworths - it really is worlds apart.

Hassle free shopping – I've only used Your Grocer once but will be deffinetly using again. They provided a quick an easy way to shop online from multiple local and privately owned shops. The produce was excellent and the staff kept me informed at every step of the progress of my order. They delivered when they said they would and the delivery fee was very reasonable. Show details