Hello visited the young store this morning wasn’t sure what I needed mark helped me with my issue and in no time it was sorted what a man!! He was on the ball more super cheap auto shops should learn from him.
I would like to thank Riley from Supercheap at Wetherill Park NSW for his wonderful service on Thursday 26th March. He installed new wipers for my car, in the rain & the cost was very reasonable. He was so pleasant to deal with. I forgot to ask his name, but noticed on the receipt it said "Operator Riley". You are an asset to Supercheap, Riley. Many thanks again for your wonderful service. Show reply
Bought some wheel trims for hubby's car I could not fit them hubby has alzheimers so I popped back into the store here in Kadina to ask if they would show me how to fit one so I could do the rest the answer from the manager was NO we don't do that needless to say I will not shop there anymore. All the other auto shops in Kadina are more than… Read more
helpful with things just wish I had shopped in them instead of going to the new super cheap auto lesson learnt.
Reviews with attachments
- +1
Was a customer for years, not anymore… – Bought Some NARVA LED high beam bulbs 3 months ago for $165, and on Thursday night noticed one bulb was broken and was still in warranty. also I bought some NARVA LED low beam bulbs roughly 6 months ago (the low beam LED's kept failing and ended up exchanging them 3 times). So went back to the store the next morning and I said "I purchased these… Read more
bulbs 3 months ago and they have failed and I'm not happy with these low beams bulbs can I get a refund, as they keep failing?" They asked for proof of purchase. They looked on my club account for the recipt and found I had exchanaged the low beams 3 times. I even showed them my purchase and told them the dates of purchase for the low and high beams on my bank account, and was told by the rude cashier "we're not covering under it warranty". Showed them outside and it worked, then as they went inside it didn't work. and sure enough the bulb wouldn't turn on.
called up from outside and asked for them to come outside and look again, and was told "You came in earlier today and it worked and now you're coming in and it doesn't work..." which I replied "then it must be faulty..." She argued back and I said I checked the connections and everything to which she said in a rude and obnoxious way with a face "You need to go to a electrical sparkie" I told her these are brand new headlight assemblies and it can't be a electrical fault." besides the last service was at 90,000kms they found no issues with the battery or or electronics, and when I came to the store, my car currently had 100700kms I asked to speak to the manager she said I already did. She walked off in a huff to the store and I was waiting outside for 10 mins and she even looked outside and saw me waiting for the manager, and eventually the manager came out and she unplugged the bulb and plugged them in the other way, and the bulb turned on. She said "These bulbs are reverse palarity. I didn't know that, neither did any of the other staff know".
They should've asked another staff member in the first place about why the bulb was not working properly, instead of this whole drama.
Was a long time customer, and club member and would always buy my car cleaning products from there beacuse of the friendly service for Jordie and the other staff. Not anymore. Will be canceling my club memer account and will not be buying from there anymore and will find another auto parts store to buy from. Just disgusted of the way that staff member was acting and the way I was treated.
Hi there, We are very sorry to hear of this… Read more (+1 reply)
Total mis-leading advertising of this product on Black Friday. The company has advertised this at a very reduced price, but none.of their stores have it in stock. … Read more
https://www.supercheapauto.com.au/p/liqui-moly-liqui-moly-top-tec-4200-5w-30-5-litre/673982.html?utm_content=paidsearch-pmax&gclsrc=aw.ds&gad_source=1&gad_campaignid=20374526604&gbraid=0AAAAADpj7z4Nh2riPuUbg5vFhIwKBweiK&gclid=Cj0KCQiAiqDJBhCXARIsABk2kSlJTOzqR0D1l7HYjOV2hqpTn_Pk8t0INj_WC2bQlGUECXVUhY50S3QaAgqpEALw_wcB
Hi there, Thanks for taking the time to share… Read more (+2 replies)
I had a very disappointing experience with Supercheap Auto Kotara. During a battery change on 30 May, a staff member snapped a bolt securing the battery. I reported the issue multiple times and even issued a final warning, but received no solution or responsibility from the store. I have now lodged a complaint with Fair Trading NSW. I expected better customer service and accountability Show details
Hi, We are very sorry to hear of your experience… Read more
My second purchase and the LAST! My order arrived in a MESS from their Gledswood Hills store due to being poorly packed! Lid had come off the tub of wax and it was everywhere! I emailed them with photos attached they have not bothered replying so obviously they couldn’t give a rats! Attempted to contact via online chat however there is no option… Read more
to upload photos! This business is a joke they tell people in the comments to email them, that’s awesome because they don’t reply!
Hi there, We are very sorry to hear your item(s)… Read more
False sale advert in website as it is always out of stock in all stores. Staffs are friendly when it comes to selling but rude and aggressive when customer finds fault in the products with warranty and wants to claim it. Find other online suppliers if you need anything.
Hi there, For this particular enquiry, we would… Read more
I bought 3 cans of Color Spec base paint at $45 a can from Coffs Harbour store. Super dear! I painted today after all the correct prep etc and the paint splattered out of every can instead of a nice steady spray leaving orange peel causing me to have to sand it back and spend more money to go over it again. I then went to the store and even showed… Read more
the so called manager at the time a picture of how the paint came out and he was not interested in helping me with these inferior cans of paint at all! So much for customer service! 0 there.
Hi there, Thanks for taking the time to share… Read more
Today I came to buy a battery the man who stratted the sale was lovely but the lady was treating me horrible because my car would not work called bank the lady on phone combank told me that lady horrible in your store to me she could hear her I got new pin numbers but it was degrading I'm neatly 70 she was very very rude disappointed all the men were nice and helpful but she was horrible I had leave store and sit down Show details
Hi, We are very sorry to hear of your… Read more
Good morning, I’ve experienced a service issue with your Toowoomba stores. I researched a Gator Dash Cam and your web site showed that both stores had in stock, one listed as ‘Low’ and the other (James Street) listed as ‘In Stock’. I made the effort to get to the James Street store only to find ZERO stock. They sent me to the Toowoomba South… Read more
store to find the last one with a ‘Display Box Only’ sticker on it. The box contained the item I was after, BUT it had been opened so was actually could be either used or soiled stock! A sealed box with the original seal intact is the guarantee of a new, unused item. It was missing here!
I didn’t get the product I’d originally traveled into town for, that is a brand new unopened product at the store that I was told by your company where stock was held. I had to travel further than planned and accept (if I wanted the model I was looking for) a soiled open display item.
No extra discount for a this was offered and no apologies were offered. This has soured my interaction with Supercheap and will colour my actions when next I need something for our cars or caravan as there are a number of other similar outlets in Toowoomba I could go to.
Regards, Steve
Hi, We are very sorry to hear of your experience… Read more
Latest follow-ups
7.2.2016 Ordered a Ryco Catch Can kit from the North Geelong store. As I live out of town, I asked the girl if my mate could pick it up for me, and did he need the receipt. She said no she will make a note, then asked my name and my mates name, and… Read more · 3
said that is all good. I got a phone call next day to say if had arrived. Fantastic service, nothing was a problem. It is great to deal with professional staff and a very professional company.
Follow-up · Catch can works great and capitures the oily black fluid that would normally go back into the inlet manifold.
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- +3
1. I needed to replace my rear drum brake shoes - two shoes to a rear wheel drum brake, and there are two rear wheels - that is FOUR brake shoes. 2. So I looked at the Trade Line Brake Shoes on the Supercheap Auto website. It showed 2 brake shoes,… Read more
and the details said, "One per vehicle". I think it is reasonable to assume that they mean two brakes shoes to a packet, so you need two packets.
Image 01 + 01-B
3. The the add for the Bendix Brake shoes, says in the fine print "4 Shoes".
Image 02 + 02-B
4. So it seemed reasonable to assume that if I bought the Trade Link brake Shoes, I would need 2 x 2 packets - as it showed two shoes to a pack, and nothing else.
So I bought 2 packs of these brake shoes.
The magic is that these are "special order" and the people in the store, probably would not know how many of these shoes are in the pack... because the packs are not in the store to examine.
OK so I got the order from the Supercheap online order, delivered by courier and the box felt "kind of heavy" for two brake shoes - It was the weight of FOUR brake shoes....
I opened it - and there were four brake shoes.
Given the distances, frequency and the amount of properly braked stops - as I usually dethrottle and slow down gradually before the turns, traffic lights etc., and I make very little braking per 100Km..., one set of brake pads would last 1 or 2 million Km.
So now thanks to Supercheap Auto's poor marketing, I have 2 life times sets of brake pads.
I then tried all the rigmerol of their emails with lots of dead links to dead webpages on returns, so I got into the chat....
They programmed it to keep repeating, "What is the nature of your inquiry?" like 5 times.
No one responded in the chat, within 40 or 50 minutes.
This is image 3.
So I called the Supercheap Help Line on 1300 175 010.
In the 40 or 50 minute wait time, I drafted up an email, with contents similar to this and asked for a refund on the second set of shoes - and I told them if they want to send up a courier to pick them back up, that is fine by me - then I sent it to the Supercheap Customer Service at onlinesales@supercheapauto.com.au
After being on hold for so long, the "The Great Indian Customer Service" person answered.
She asked me, "How can I help you today?"
I replied, "I have sent the issues though as an email to the online customer service".
She does not ask me for my email address so she can look it up, she then asks me, "What seems to be the problem?" - which is the first step to going around in circles and wasting your time.
I told her, "It's all written up in the email".
She continued with her go around in circles rhetoric, so I told her, "Ask me for my email address, so you can look it up".
She then said, "Oh I am sorry, I cannot do that".
Having become an expert on avoiding time wasters in foreign call centers, I just hung up and left the call.
So now the email with the issues is in writing, with the Supercheap Customer Service.
I expect this to go as badly as they have always done so in the past.
Probably nowhere.
I have also done a charge back on the second set of brake shoes by paypal - on the provisio that they "Supercheap Online" organise the couriers to do the pick up, and pay for them, themselves.
------------------
Yeah a small update.
They did change their website advertisment - to include no details at all.
This is beyond useless.
Image 04.
Follow-up · Absolutely aweful.The Supercheap online sales team are worse than the worst of the bad Ebay sellers, and Ebays Ai and outsourced ( Ai ) customer service. It was a clear cut case of they advertised 2 brake shoes in a box, so I ordered 2 boxes, only to find there are four brake shoes in a box. The person doing the photography is lazy, the manager… Read more
Hi, We are very sorry to hear of your experience… Read more (+11 replies)
I need a bulb replacement, so I bought the bulb and the staff member said they are too busy to do it that day (Saturday). Fair enough. So I try again on Sunday. Same again, we cannot help you. So, I went to the same store as they opened on Monday… Read more
morning (15/12/25). I was the only customer around. The man at the counter wouldn't even make eye contact. I asked if someone could please fit the bulb for me. In the middle of asking, he straight up said NO. Then abruptly explained that they only have two staff members on. (Yet it only takes one to fit a bulb). The service would have taken 3-4 minutes topps. I was the only customer and there was no one in the carpark outside the store but me. On the Supercheap website, it says nothing about having to schedule the service. It just says something along the lines of 'this is a service they are happy to provide anytime'. The man at the counter wouldn't even look at me and offered no follow up advice. He treated me like I was an 'annoying customer' who was asking the impossible. His only suggestion is that I try another store, to which I would have to drive further with a busted indicator. (The store I had been going to is near my house and I can get there making only left turns). Very dissapointed to have been denied the service I want to pay for on three occasions and I still do not have my issue resolved. I've been shopping there for many years. I won't be shopping there ever again.
Follow-up · The bulb type was extremely common and I had bought it from Super Cheap two days earlier. Fitting process was easier than I thought. I went to Autobarn and the guys there were fantasstic! Very accomodating. A gentleman came and fitted the buld in just a few seconds. Something Supercheap is supposed to do but clearly didn't want to.
Hi, We are very sorry to hear of your experience… Read more
Positive reviews
My car battery died 5.00pm today,I called supercheap and Jacob said he stay open for me.I arrived at 5.25pm. I paid for a new battery ,Jacob kindly fitted for me, I am disabled, in his own time. Many thanks, I will be back. Lance Carey. Show details · 1
Served by Adam & Mel today at campbelltown super cheap auto what amazing fantastic customer service thank you for your awesome advice and service today definitely will continue to return. Show details · 1
Highly recommend this store for friendly helpful staff, each time i have attended store, i have found the staff very helpful and a pleasure to talk to, other oppositon stores could learn from the staff and how to treat customers, Show 2 replies
Negative reviews
I am sick of trying to find products online and they show everything except for what you are searching for i have a loyalty card but i am seriously considering throwing it and just going to auto barn or repco because i have to travel 25 klm to town and they have other parts shops there too
Hi there, For this particular enquiry, we would… Read more
Was requested by Supercheap Auto to leave a review about a recent purchase. Did so, honestly and politely, pointing out a flaw with the packaging which resulted in the item being mildly damaged upon opening (see below). This review was rejected because it did not "meet website guidelines". The reason I'm reviewing here is because I don't like mega… Read more
companies manipulating reviews so only the glowing ones are published. My review was to enable people to check in store that their speakers were ok. Do better by your customers Supercheap. THE REVIEW - 4 OUT OF 5 STARS GIVEN Good speakers, packaging could be better Speakers have good sound, easy to install. No damage on outside of box, however the packaging inside had shifted creating a kink on delicate lip of speaker that absorbs bass movement. I live over 100ks from town so went ahead with install. Will wait and see if this becomes an issue.
Hi, Thank you for your feedback. We truly… Read more
Wiper blades bought and ill fitted last week. Not working effectively today in rain. Bottom section is not wiping rain off windscreen plus they make a loud thumping noise. Driver distraction. Went back today to have Brenton fix. He came out, said nothing and went back inside. I stood outside waiting for service. Had to go back in and wait longer… Read more
in the rain. Eventually the female manager came out and said there was nothing she could do as they were fitted properly. Blind Freddy can clearly see they are not! She walked off too! A total lack of after sales service! I will now have to waste more of my time going back tomorrow! 0 stars from me!
Hi, Hi, We are very sorry to hear of your… Read more (+4 replies)
Recent reviews
Talk about rude in this store i bought brake pads for my car on the 18th of January I bedded them as per spec took it for a drive and the outer pads dis loged them selves cause damage to my roters this store keep passing the buck to head office telling me to go back to the store im sick of the run around the sales person wants nothing to do with… Read more
it then I also discovered the box the pads came in has a different part number to what's on the pads again i get told that someone might have changed the pads to a different box these calibre pads are dangerous and not fit for purpose i have had to miss out on taking my family away on holidays and also had the car listed to be sold to buy a new car if this is the level of service you give to ur clients i will never return to this store again no one want to take responsibility head office don't care im going to fair trading now and will be writing more reviews and wont stop until you sort this issue out i use to think tuggernong store was the preferred choice of store how wrong I was
Hi Stephen, Thank you for reaching out! We are… Read more (+28 replies)
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Ordered a HardKorr light bar on Black Friday with delivery promised for early December. Two months later there was still no sign of delivery, and I had to swap to another product just to get something ASAP. There was no tracking and poor communication throughout. I ended up driving to Everton Park to collect it — 1 hour 20 minutes each way. Missed Christmas gift and cancelled two auto electrician bookings. Very disappointing service.
Hi Jeffrey,Thank you for taking the time to share… Read more
sebastapol ballarat would not honor warranty on stuffed battery bloke there tested it but i had come from a distance it charged up again total fraud how else was i going to get there to take it back had a pic of the multimeter showing its flat for a new battery after short time of use fraud
Hi there, Thank you for reaching out! For any… Read more (+2 replies)
First time in your Virginia store today to buy a battery for my car. I needed to have the battery fitted as my car was labouring and I need my car to get to the station each morning for work. I entered the store and asked the lady behind the counter. She asked for my Rego number and the man also behind the counter spoke – no eye contact “if you… Read more
are looking at getting it fitted can't do it today, you will have to come back in the morning”. I said I don't think my car will start in the morning. “Cant do it today”. When I got home I didn't realise I could have gone next to to auto barn. Woman aged 60, would have appreciated if the staff had told me to try auto barn. The man at the counter is definitely not a people person and should probably not be talking to customers. Disappointing experience.
Hi Robyn, We are very sorry to hear of your… Read more
Whenever they have an online Tuesday only sale, the cart page doesn't load you just get a grey screen. I don't see the point in announcing you have a sale if you can't control your website. This hasn't always been a problem, but seriously.. do something about it, it's frustrating, this has happened 2 weeks in a row. I'm not going to say " if I… Read more
could give you 0 stars I would because that's dumb and not how rating systems work.. do the math people. You all do it. Why?
Hi Chris, Thank you for taking the time to let us… Read more
If I could give zero, I would. They say they’ll deliver by a certain date and they don’t. It’s virtually impossible to speak to someone, their tracking is useless. Don’t use you are better off with Amazon or eBay unless you want to be frustrated.
Hi, I have checked your order and you ordered a… Read more
Ordered a part in Sydney while visiting from Melbourne. I was told 3-5 days it would be in the Ashfield store. 10 days later still waiting and most frustrating of all, cannot get a straight answer on when to expect it. Stranded here while my life and job waits on super cheap auto to communicate and track a car part. No email confirmation, no… Read more
tracking numbers, not great customer service with staff unsure, uncertain, unhelpful and generally uninformed on internal processes - asking me to confirm details that should be on the system.
Hi , Thank you for taking the time to provide our… Read more
SuperThief. I have now discovered thier business model. Sell Chinese Cr#p to dumb Aussies at premium prices. Just do your homework and buy online. You will likely get the same stuff but 50% cheaper. They are just like Bummings. Same Marketing Hype.
Hi , Thank you for taking the time to provide our… Read more
I was after a towbar and saw 25% boxing day offer on their website and purchased one for $850, soon after making the purchase i realised that repco had it for 25% off as well but repco discounted price was $774 for the same item, The promo price was differnt despite of same percentage discount because supercheap has higher markup on their retail… Read more
prices for same item , regular retail $1149 at supercheap and $1032 at repco for exactly the same product i contacted supercheap to either price match or cancel my order and refund so i can save the $75 they were overcharging for the same product, they confirmed repco was cheaper and cancelled my order but did not send me issue refund for the $850 i had paid and I was unable to purchase with repco while repco's promotion lasted, I am hoping the refund will finally arrive at some stage but I am so disappointed I have not been able to take advantage of promotion at repco beacuase of supercheap holding my refund For anyone reading this I would not recommend supercheap and please do compare prices at repco as i have noticed lot of the common products are marked at higher prices at supercheap auto
Hi Amit, Thank you for your feedback. Our… Read more
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Hi, We are very sorry to hear of your experience… Read more (+2 replies)