Snooze Online Store

They rang me a month ago to tell me they're ordering in my online order to a local store to send it to me, then never sent it. I had to ring them to get them to actually send it. They also hung up on me to check the order status and never rang back. I rang the next day and they said it was being delivered to me soon, but I still never got a tracking number. Show details

We purchased the Madison Brooklyn Mattress Medium firmness from Snooze. It seemed fine in the store, but once delivered it was far firmer than expected. Even after giving it plenty of time, both of us ended up with back and hip pain from sleeping on it. When we reached out for help, Snooze’s “solution” was to charge us 560 dollars plus GST to… Read more

test and modify the mattress, with no guarantee it would actually fix anything. In other words, pay more money and hope for the best.

The most disappointing part is that Snooze offers no test period, no comfort guarantee, and no reasonable return options. For a product that can only truly be judged after sleeping on it, this approach shows very little regard for customer wellbeing or satisfaction. Once they have your money, you’re stuck.

If you’re considering buying a mattress, do yourself a favour and choose a reputable brand that stands behind its products with a real trial period. Plenty of companies offer this as standard. Snooze does not, and customers deserve to know that before they commit.

After this experience, we will never purchase from Snooze again.

Store service was excellent however the ensemble mattress isn't as good as expected and quite firm. Would have been good to be contacted by Snooze to see if we where happy with purchase and if not be offer an exchange... Disappointed Show details

Great service and delivery – Fantastic service and communication. No pressure selling. Our second bed from this store. Delivery was communicated well and was on time. Show details ·  1

Very happy with – Snooze at mile end was the first store we visited when we were looking for a new mattress Tony explained everything & set us up with a mattress test to see what is best for our sleep position He was so helpful we bought our mattress from him that day Our mattress was just delivered by two lovely delivery men who even unwrapped the mattress, put it onto the bedframe & took away the plastic covering for me Everything was easy Show details ·  1

TERRIBLE CUSTOMER SERVICE – Bought the Byron gas lift bed. Online purchase was fine. Customer service however was terrible. They gave me vague estimates on delivery date. I had to call up twice to check on delivery status. Then i found out that my bed was sitting in the warehouse for a whole month and nobody had bothered to deliver it or check with me. When i finally… Read more

received it, i had issues with the gas struts not working despite following all the assembly instructions. I called customer service and had to follow up with them for 3 weeks. They then proceeded to tell me that i would have to pay for a call out fee for the supplier to come and check. In the end i managed to get it working. I sent an email to let them know it's now working and it's been two weeks. Not even an acknowledgement to my email. Worst customer experience. I do not recommend buying from them.

Deceitful selling tactics – Deceitful selling tactics - selling products with 2-3 weeks delivery only to turn around and blow that out to 10-17 weeks delivery. Yet the item can still be purchased online for 2-3 weeks delivery! Show details

False Delivery Hopes for a sale! – Do not buy from Snnoze Prospect NSW. Their sales team sold me a bed confirming delivery on 7th October 2023 and now they are saying that the delivery is delayed by 4 weeks. Still waiting!! They have offered a bed base as an interim solution and that too turned out to be an old filthy bed base. To make the matter worse, the price is now cheaper… Read more

and I am still waiting for my delivery.

Do not believe on their delivery timings as they will tell lie to get a sale.

Excellent product & Customer Service – Excellent Customer Service. Our bed was delivered & assembled & the whole experience was perfect. Very happy with the bed, we love it. Online order. Show details ·  1

Hassle free service – Very impressed with the service we received from Snooze staff and delivery people. Although the bracket for the bed was not offered on day of purchase we still received a very prompt service. The Delivery people should have given us the option to note the Serial Number of the products bought when they came to deliver and assemble them. We found it… Read more ·  2

very hard to get them afterwards to register the warranty as the products weee already in place. We just feel that it should have been mentioned when they were assembling the products. But overall the service we received from the Delivery people were exemplary and they were very obliging and friendly.

Bed is perfect – The bed us perfect for my son, comfy and just the right firmness. Online purchase was very easy and quick and the follow-up customer service very good. Delivery time notifications and updates great. Delivery guys very helpful and polite. 100% happy

Amazing Bed Frame, Mattress and staff! – We went in to the Cannington store today and had a fabulous experience with Fiona. She helped us to pick the perfect mattress for us, and helped us out with picking a bed frame. After two weeks of searching at multiple different stores we have finally found the perfect bed for us! Would highly recommend visiting the Cannington store. Kristen and Dan Show details

Imperfect to say the least! – I purchased a new mattress and bed frame over two months ago. Still waiting on delivery. When I enquired through 'Contact Us', the delay was blamed on low stock and COVID. At no stage when I made the purchase and paid was I told that there would be a delay due to nil or low stock. I followed up on this cop-out response but I have not had the courtesy of a reply to my additional questions. Show details

Great bed and even better service – We were kept fully informed about our order status. Lovely to speak to a responsive person when we had to make changes. And the bed is terrific! Show details

Stupid ordering system – I ordered a mattress cover on line Boxing Day. ( I live in WA and online store in ES) as the local store did not have the size I wanted. No where on site does it say not available or the following procedure. Still no notification of delivery after a few weeks so called the local store. It seems all the on line ordering system does is send the… Read more

order back to the local store which the local store ( who is out of stock as we know) then have to order from THE EASTERN STATES STORE where the online store is located but they couldn't do that until after 8/1/23 as the warehouse clised until then. All the local store rep could tell me is that they ( local store) have ordered it but she can't tell whether the ES have received the order or when I am likely to get it. I could have just done the order through the local store in the first place. You assume that when you are ordering from the Snooze ES online system that it is in stock unless they put note " item unavailable" and they will then dispatch from that warehouse as I paid delivery. Why do customers have to go round in circles like this. This is a really inefficient time wasting aggravating system. I will never use Snooze again. Absolutely useless.

Worst mattress I've had and paid a fortune – Purchased approx 3 years ago after emergency c section for comfort.. big mistake most uncomfortable mattress still after 3 years waste of money.. I made a complaint they offered me a topper which I had to pay for ... Show details

Great Customer Service – I must thank your Bankstown store staff for their outstanding customer service once again The goods were ordered online and delivered by the store staff a few days later I have my new pillows, pillow cases and donna today instead of waiting for Australia Post to deliver - thanks

Good prompt service – I've bought two lots of bedroom furniture from Snooze Launceston this year. It was a pleasure dealing with Marita, especially when I changed my orders several times! She also advised on the best mattress to suit us. The goods were delivered on time, as promised and in perfect condition. Furniture was flat packed, but instructions were clear and no problems assembling them. I'd certainly buy from Snooze again. Show details

Easy online purchase and in store pick up – Bought a new mattress on the snooze website. I was contacted within a few days to organise pick up. Thankfully the store was able to organise pick up from the store and not the warehouse which was further away. Mattress was carried and put in my car. Easy shopping experience. Show details

Items were never sent – I ordered some mattress protectors in June which never arrived. Contacted Snooze in August and they said they were out of stock. Contacted them again in October with no reply. Its now November, still no delivery. Show details

Customer service – I ordered 2 beautiful mirrored cabinets and Marita was my contact. She was excellent. She contacted me as soon as my order was processed. Goods had to be ordered. Delivery time was totally acceptable and Marita contacted me when they arrived and organised delivery. I cannot fault her service. The delivery men were polite and my mirrored cabinets look amazing. Thank you Marita. Show details

Fabulous Transaction – Found the best price by a fair margin online. Within an hour of the order the Aspley store was on the phone arranging pick-up. The website said 2 to 3 week delay but they had one in stock so could pick it up immediately. The pick-up was smooth too, in and out in 5 minutes. Great service. Show details

The best experience – Easy to find what bed I wanted. Once I purchased online the sales staff contacted me within an hour. I asked if I could come into the store and try out the bed. I was told yes. The following day I went into and saw the same staff member and I confirmed the order. I booked the day for the delivery. The day before the delivery I received an sms as… Read more ·  1

to when the bed was going to be delivered. The bed was delivered and set up when in the time said. Friendly staff and delivery people. I highly recommend Nunawading Captain Snooze. Thank you

Worst delivery and installation instructions. I wouldnt buy again from snooze – Order placed in Jan 2022 website said will be delivered in 4 weeks. Just got the delivery in mid may 2022. Installation instructions are just ridiculous 1 pager, image not clear and instructions are not detailed. I would rather buy elsewhere spending 2k on this got this in return. Also to mention they are always understaffed. Whenever I call the store always lady complains its only me here sorry it will take a while. Show details