Freedom

Delivery team was great- especially after a very trying day for them. Appreciated their efficient delivery, assembly and cleaning up. As well as instructions provided. Great work. Only negative was that they were running late. Not their fault!!

Goods delivered damaged (twice - original and replacement). Arranged 5 separate picks up dates and each time no one turned up. Twice was given a "confirmed pick up window" by customer service team. When calling courier company was told they don't do confirmed windows for pick ups. When this was a put to the customer service team they called it… Read more

a "miscommunication".

Appalling customer service - you can't call them via normal Freedom customer service line - they take days to respond.

We had to dispose of the tables ourselves. Will never buy anything from Freedom again

Ray was a great delivery person. He & his colleague took the time to bring the lounge in the house without any damage. They then set the lounge up. I appreciated their friendliness & professionalism. Show details ·  1

***DO NOT BUY FROM FREEDOM** We ordered 4 stools from Freedom online on 25 November 2025 which we received on 3 December 2025. When we received the stools we found the following issues: 1/ the colour was not as advertised (as per our phone, laptop… Read more

or desktop). They were a dark grey, almost charcoal, not the light-mid grey as advertised. 2/ the first stool we attempted to assemble had a misaligned screw hole which meant that one of the 4 screws could not be attached on the legs - a major safety and functionality issue 3/ the screw on the plastic chair pad on the leg of the stool stuck out from the pad which means that it would actually scratch the timber floor when the stool was pulled out or pushed in

We contacted Freedom immediately on 3 December 2025 with these concerns and have been given the run-around or ignored since then. They asked for photos and details which we supplied that same day. Then they asked for more photos, which we immediately supplied. Then they asked the same question again, all in an attempt to delay. We made several phone calls where we were assured that the supervisor would contact us prior to the ed of the business day. No such contact ever occurred. 2 phone calls and 10 emails later, we have not received a refund. Freedom has just said that they are awaiting a response from their supplier. We have made it very clear that we have a contract with Freedom and rights under consumer law and that their arrangements with their supplier has nothing to do with us. Fair Trading also advised us to tell them this. Still nothing. We now have no option but to lodge a formal FairTrading complaint. This was our first and last experience with Freedom. BEWARE: DO NOT BUY FROM FREEDOM.

Michelle Ashton was amazing and very helpful. I spent hours there and she was very happy to assist every minute of it. I attended the second day and both Michelle and another staff were very helpful again. Thank you. Show details ·  1

Junior was very strong and managed to position our new, very heavy, lounge exactly where I wanted it. They also plugged the power cord and removed all waste. I found him and his assistant very obliging. Show details ·  1

My two Freedom sofas were ordered on Sunday and delivered on Thursday the following week (I can’t believe how fast)! The whole process was brilliant, however, Madad and Abbas, who delivered the sofas, were fantastic! From giving me a call with plenty of notice as to me being the next stop, then arriving and putting the sofas exactly where I wanted… Read more ·  1

them with care and ease. They set the sofas up so quickly (I think it was only just over 5 minutes from walking in to leaving!) yet with such care. They were so friendly and respectful of my home. Two of the best delivery workers I’ve experienced. Thank you Madad and Abbas!

Purchased siesta couch from the fyshwick store. Penny was a great and helped me choose the right couch, got a great price. Ray delivered the couch and he did a great job. Delivered on time and set up the couch for me. Show details ·  1

I purchased a side table online through Freedom Furniture after being given a clear delivery date on the product page (5 days post-purchase), which was then confirmed again after checkout. Just two days later, I received a generic, no-reply email advising that my delivery had been delayed by four months. There was no apology and no acknowledgement… Read more

of the inconvenience, nor any guidance on options if the new timeframe was unsuitable. I contacted customer support via chat to cancel my order and was told this had been processed, with confirmation to follow within 24–48 hours. After hearing nothing, I followed up, only to be told no cancellation request had been logged. I had to ask again for it to be submitted. From there, the experience only worsened. I was told cancellations take 7–10 business days, which is excessive for a straightforward request, especially after initially being told 24–48 hours. I requested that a manager contact me to explain the delay and poor handling, but no one ever did. Instead, I eventually received a confirmation email that the order had been cancelled and refunded. I thought the matter was resolved, but then I began receiving emails about the cancellation of dining chairs—an item I have never purchased. When I pointed out the error, I received a dismissive and unhelpful response asking me to “confirm my issue,” despite their clear mistake. This was followed by multiple emails with a similar tone and no apparent effort to review prior communications. Overall, this was a very poor customer service experience, marked by incorrect information, lack of accountability, and disjointed communication. I will not be shopping with Freedom again. With their shift to a marketplace model, most of their products are readily available elsewhere, without the added frustration.

Avoid at all costs. I have spent thousands of dollars on freedom furniture when we moved because they have such a beautiful looking furniture. Looks is the only thing going unfortunately. The quality of the furniture is very bad. The outdoor furniture should be considered unfit for purpose since the furniture deteriorates within a year so quickly.… Read more

Even after getting consumer protection involved they can still get away because they have it under the product care information. You are better off going to Kmart for cheap stuff and it will last longer. Has to be the worst customer service I had ever experienced. Delivery - don’t bother. They took our lounge out the box to fit in through the front door. Put it down on the asphalt on the side and made it all dirty. Then they didn’t have time to do for extra 5mins and said “we have another delivery so we have to go we will put it in your garage a you can sort it out”. So much for their delivery service that is supposed to put on the spot. Imagine it thy said that to and elderly people? I complained to freedom and they said that it is not acceptable and we will refund for the delivery. Then they ghosted me. Never again purchasing from this shop.

We have now had 2 large deliveries from Freedom and the service was very poor. We had 6 outdoor chairs delivered with so much packaging we had to drive to the tip having spent an hour reducing the boxes. The same was the case with our outdoor lounge set - it is very inconvenient. The driver didn't offer to put the chairs outside (we are on the… Read more

ground floor) - he just left them in our hallway. This is very different to a close competitor who put the products in situ, make sure they are in good condition and then remove the packaging in the van

Needed a fit out for my new home. The sales person Tori offered me the designer offering to help me pull it all together. Wow, what an experience. They made it so easy. Show details ·  1

Nulig and Lorraine were friendly, professional and went beyond to assist us in finding a product only sold on line. They then submitted the order on our behalf. A very pleasant experience. Doug and Nancy Tear Show reply