Petstock

I went in to find a natural kibble for my senior dog, the person that looked after us was both helpful and knowledgeable. She explained clearly the different types of kibble for our dog and helped us choose one. As there more than one variety, she gave us some samples to try. Show details

The lady was friendly, honest and knowledgeable. Good vibes, very nice and tidy with animals for the kids to adore while shopping. Appears often to have specials. Which is a nice surprise when you reach the counter. Always a happy customer on all visits. Show details

Danny, at the Creswick Rd Ballarat store is the best! I really appreciate the time he takes to answer my questions, offer suggestions and genuinely help. He even remembers the name of my dog!! He is why I keep going back!!

Great value, good quality products, and an autoship option which takes away the stress of reordering. It always arrives in good time, well packaged, and means I don’t have extra food taking up space. When I’ve had difficulty with the ap, my fault, a quick phone call has been a pleasant helpful experience. Show reply

Happy friendly respectful staff, great knowledge of products and animal care Show details ·  1

Getting products for my dog Bella – Friendly staff who are happy to help with finding what you are looking for. Often ask what sort of dog you have etc, happy to engage in conversation. You do feel comfortable and at home in the store. Show details ·  1

Petstock Vet Essendon used to be good but emails dated 4/4/26 and 8/4/26 have not been responded to even with an escalation to the Practice Manager. Lodged a complaint to support on the 8/4/26 and the unhelpful response dated 10/4/26 was that one email was in the junk folder and the other email (which email??) will be responded to shortly but as… Read more

at 18/4/26, no response received. Also support have closed off the case 10/4/26 without any further action. This customer service or complete lack of customer service, is not what customers should have to experience. I incorrectly stated the emails went to essendon@petstock.com.au which may have caused the issue but I hope their direct customer service with pets is not also, non existent.

Update 21/4/26 I have now verified all emails went to essendon@petstockvet.com.au which is the CORRECT email address. Now seems Petstock support 'dropped the ball' and provided miscommunication making the issues worse. Thankfully, the Practice manager (not sure if I am permitted to provide her name) has resolved everything and I will be changing my review from 1 star to 3 stars thanks to her.

I was looking for a particular product that I saw online but couldn't find it, when I mentioned it to the guy he said oh yes and took me straight to it, seriously my fault as I didn't look far enough but if he hadn't asked, I would have walked out of that shop in Jandakot and gone elsewhere. Customer interaction and service is a major contact,… Read more ·  1

without it we would go elsewhere and price match and you would loose the sale. To be honest at nearly closing time both the young man and young lady were so welcoming and helpful and I felt that with their interactions that the store would be open for at least another 3 hours, NO nearly half an hour, I also work in retails and it was so very refreshing to find someone so very helpful. Please make sure that the 2 x staff members at Jandakot store on 10/12/25 , he helped me with the products that I wanted and she was so lovingly attending to the adoption boy that was in their store. I cannot find a name on the receipt but it was at 5.35pm on 10/12/25, from the bottom of my heart thank you both so very much.

Click & Collect, when the product is available at the store, is very easy and seamless. I wish I could do it with all my orders (including Autodeliver) 'cos I find waiting at home for the courier (to avoid my delivery getting stolen) is a stressful pain in the butt! But more often than not the things I want are not available at my local store to… Read more ·  1

Click & Collect and it's also more expensive than Autodeliver. This particular item was an exception price wise as it was part of an unexpected after dark cat sale. First time I've ever seen Prescription Diet foods included, which I was very pleasantly surprised by!! More of that please!!!

Also got amazing online customer service and satisfaction for a part of the after dark sale online ordering that didn't go to plan, which then worked out to be a fantastic deal purchasing another flavour variety of prescription food! And I earned base Everyday Rewards points across the board plus the part 1 offer (5x points) on the first order which unlocked part 2 offer (1000 bonus points) which I got on the second order!! Prescription food is expensive so all these little wins really help!

Competitive pricing for the product I was after. Easy online ordering to pick up from my local store, saving me freight charges, usually around the $30 mark. Product was in stock at time of ordering, so no waiting for it to be ordered in. Easy stock check from online ordering page. Definitely recommend Petstock for your pet needs. Show details ·  1

Great little store stocked with everything I've ever needed for my dog. Harry (dog) refuses to just walk past this store, he insists on going inside for a pat and a treat from the friendly staff upside Show details ·  1

Extremely happy with grooming by Tass at Double Bay store. Care, style & timing was excellent. I particularly like that Mimi is not placed in a crate. Ready for her on arrival & prompt notification on completion of groom. Show details ·  1

I always have excellent experience at Petstock St Lukes. The staff were incredibly friendly, knowledgeable, and genuinely passionate about animals. They take the time to answer all my questions and help me find exactly what I need for my pets without any pressure. The store is always clean, well-organised, and fully stocked with a great range of… Read more ·  1

products. What really stood out was the outstanding customer service. The team go above and beyond to make sure both my pets and I were looked after.

It's refreshing to visit a store where the staff truly care about their customers and their pets. I highly recommend Petstock St Lukes to any pet owner looking for great products and exceptional service. Keep up the fantastic work!

The staff were friendly, helpful, and knowledgeable. The prices are very competitive and I will be shopping there in preference to Amazon or my usual supermarket for cat biscuits. I came in to purchase tropical fish and was very pleased with their extensive selection. Show details ·  1