King Living

When making big purchases I am a stickler for reading reviews. I must say I was a little nervous about the negativity around the customer service and the timing comments. We were actually hoping it would be into April as we were not quite ready for delivery until our new hard floors were installed which doesn't happen for a couple of weeks. (not a… Read more ·  1

big deal) However the lounge suite we purchased was in our opinion the best and most comfortable we'd seen and sat in. (we purchased the King Cloud Classic 2 Seater Recliner with wide seats in true touch leather) I must say the overall experience we had from the date of purchase to the delivery that happened Friday 27/3 went off without a hitch. Even the few calls I made to customer service team were good. Delivery was booked, the tracking of the delivery is great, the phone call from the driver one hour before was great too. The two young delivery guys did a great job setting up and removing all packaging. The answered the questions I had about the assembly and where the battery pack was plugged in if we chose at some point to do that. And best of all, we are extremely happy with the look, comfort and feel of our new lounge. The only feedback I would suggest you take on board, and the reason I made three calls to customer service team. Because the delivery was to an apartment building, we were required to have a copy of the delivery company's public liability insurance policy sent the the builder supervisor prior to the delivery date. This should be an automatic attachment as soon as a delivery is confirmed in my opinion. Other than that, I will recommend King Living base on my experience. I would definitely make another purchase in the future. Ray W

Billy team excellent service as difficult entry for a sofa bed. They were wonderful at problem solving Show reply

We are so pleased with the delivery and set up services from Shawn and Victor. We love our Aura modular sofa. We were impressed with Shawn’s efficient delivery processes and his communication. They set everything up exactly as we wanted it while minimising the impacts inside our home. Simple things like creating a little outside staging area for… Read more ·  1

the 4 large boxes to remove all external packaging before bring the furniture pieces with dust covers into our home. In this way any cleanup was minimal. The communication about the delivery via email and many text updates was really appreciated. Perfect. Caroline and Peter

We are extremely happy with our new Aura modular sofa. It looks stunning. The assistance from Bruce on selection of modular pieces and fabrics was second to none. Bruce was simply a delight to work with and his expertise and interior design credentials really impressed us. The whole experience from furniture selection to the delivery and set up of… Read more ·  1

the finished pieces and the awesome communication via email and text meant we were fully informed about progress at all times. The King Living systems and quality processes really work from a client perspective and you are an exemplar of how run a complex business well. You should be proud. Thank you. Caroline and Peter

The delivery team were polite professional and efficient at assembling my order. Neat and quick taking away all the packaging. The furniture is next level high quality! Show details ·  1

I entered the showroom to view a particular modular lounge and realised immediately it would not suit my home. I then saw a modular lounge I hadn't noticed online and my interest was piqued. I was assisted by a store person who was also a qualified graphic designer with the skills to show me a simulated view of the lounge and assisted me to… Read more ·  1

change the modular components until it looked like the final choice. I was then assisted to look at a wide range of fabrics and was shown examples that were used in the showroom furniture stock. This was such a great, relaxed and fun process. I was then emailed a tentative quote and order which allowed me to change/tweak it over a couple of days so I could ensure it would fit my living room. Job done. Order confirmed. Deposit paid. Further online payments were SO EASY and over the next couple of months it was paid off. I did meet issues however with the automated Delivery Concierge AI which gave me wrong information and wrong dates. I then called the showroom landline who put me through to 'Despatch' which was an offshore phone call. This was not only disappointing but also incorrect information. A further 3 phone calls were required to ascertain delivery date and time which took a further day. This was the worst part of the experience. The Delivery driver sent me a text with his name and a 3 hour delivery window the following day. He then called me with a 40 minute advance notice. He unpacked and set up the Aura suite and micro side table (an unexpected delight and so versatile) and took his shoes off every time he stepped in from outside. Zac was efficient, courteous, calm when I realised that the configuration wrong, it was an easy fix. I felt that the ordering process and communication, and the deliver process and communication was excellent. The Despatch part was poor and resulted in un necessary anxiety and confusion. Please review this process King Living - otherwise a Gold Star.

On time very helpful and polite. Assembled modular lounge without any problems Show details ·  1

The delivery people were on time and at the exact address given. Very friendly and helpful in every way. The whole removal and installation happened in the blink of an eye without me lifting a finger. In fact that were sure that I was looked after. Show details ·  1

Compare to other stores in metro Sydney. Chatswood is a small store but staffs are friendly and helpful. And email correspondence is good. Worth recommending. Show details ·  1

Salesperson was courteous and helpful and went out of her way to help with the purchase of a new Jasper Lounge Show details ·  1

Michael and Sam from King Furniture delivered the couch today, they were extremely efficient and got the job done incredibly quickly. They were very friendly and have solidified our view and experience with King to be the best end to end service and delivery in the country. The lounge is stunning, looks beautiful in our space. 5 stars! Show details ·  1

Amazing service! The delivery team, came delivered, set it up and took all the rubbish. Thanks to the Billy Team. Show reply

I have been using King furniture since 2003. We’ve had, Linea, Delta, and even still have the original coffee and matching dining tables that I bought 23 years ago. Jizette Dilanchian went above and beyond expectations to help us not only choose the right furniture but amazing colours for sofas and pillows to match our decor. We can’t thank her… Read more ·  1

enough for both adding the jasper to our collection and also helping us select true touch mallee to refurbish our old linea lounges. They look AMAZING!! Everyone LOVES them. Thank you Jizette and Benjamin too as he also helped a lot with our purchase.

Jacob Irons from the Cheltenham Store helped us decide on which outdoor setting and colour for our outdoor area, guided us through all aspects of the table setting…We are very pleased with the choices made, great quality, also comes with good quality covers… Jacob was also very engaging and polite young man ,thank you … Show details ·  1

The service provided by the whole Team at Newcastle is something to shout about, they are all polite friendly and professional. Thank you for making a huge purchase a breeze. Show details ·  1

Tried HARD & Given up. Poor sofa. (5 technician visits + many hours – {edit. eventually received refund after a herculean effort and many attempts} In a nutshell: I should have read the reviews here and on Choice. ....glamourous High price and buying experience, poor quality materials and user experience/product… Read more

performance, despite good technicians doing their best to fix it 5 times b(es five visits!) . And many times I fixed it by resetting it myself - unfortunately I now can troubleshoot all the problems this Couch had like an expert. But it still didnt work/function/perform fully. That's a bad thing. Have now finally given in and asked for full refund but can't get action or a reply after a 4 weeks and 3 reminders to them my email via their support system. (see edit above)

[Meanwhile , to prove my expectations aren't incorrect, our 10 year old electric sofa bought 2nd hand moved house 2x without a fault. I don't know electric sofas could be this bad or break down this easily....at any price point, let along this one.. ]

Full review here;

My experience of a big electric luxury sofa 3 seater - KING LIVING king cloud v III - failed immediately ON DELIVERY and we kept reporting repeated faults - like OBVIOUS uneven cushion thicknesses and shapes, electrics failing /jamming and needing constant resets, power cycled it dozens of times, ( all the troubleshooting steps to avoid yet another service call). and re programming, buttons needed replacing, fillings replaced, and eventually being a troubleshooting expert all by myself, all to no avail. It's a fail. At this price and stated warranty I expected solid high performance. But despite best efforts of saintly technicians who persisted and were super helpful, and nice, along with us trying for far too long ( thinking it would eventually work) o it's ended in total frustration.

Frankly exhausted - We now need to look for another couch and meanwhile this one was never comfortable to sit on. Nothing like the showroom in cushiony goodness (we were told the new offshore factory isn't what Australian manufacturing and quality control used to be like).. so...and many months and many repairs and breakdown later I've given up .

We asked for a refund within the 2 year period with FULL timeline and all documentation, and invoice and checked the fine print to be sure I am doing it right. No dice... Oddly, I am not getting reply/resolution. 5 (yes five!) technical visits is the most I've experienced in my life for anything. And now silence.

The sad thing is we've kept it pristine and covered the whole time in case we needed to return it + so it's unspoiled and as fresh as can be. Lesson learner. Read reviews. Ask other people ....it should be this hard to get a reply though. Something is wrong here.