Jeep Grand Cherokee
346 reviews
This car was our pride and joy until it got to 105,000k. Being diesel the expectation was 300,000k with few issues. It was serviced from new per the recommendations, always at Jeep, and all the longer trip recommendations etc were followed. At 120,000k we were advised the motor required a $6,000 fix. Astounded, given the service history and care… Read more
taken with the vehicle, I tried to negotiate a reduction in the cost however the importer would not budge. I will never be buying another Jeep, and if anyone was to ask me I would suggest they do not either.
Great super reliable comfortable, smooth driving car. Best fuel economy I've had with towing a caravan even along the Gibb, Still built by our allies, one day this may be a thing when we have to call on them again. Show details
What a waist of money 65,000 transmission leaking,deisel leaking and coolant leaking in the gully from 2 pipes,we will never by a jeep again absolute rubbish vehicle take your money else were Show details
Reviews with attachments
Puts a smile on your face every time I drive it – Jeep Grand Cherokee Trackhawk is a family vehicle plenty room very combatable all the safety features you would expect from a modern car and a whopping 522KW (707 HP) motor at your control 0-100 in 3.7 sec top speed 280kmh 2.5 ton rocket your kids will never be late for school again yes very expensive on fuel tires and the initial cost but the smiles it brings are priceless Show details
I purchased the car brand new, and had it serviced at the dealer's service center every time it was due for a service. Not long after I purchased the car a shock absorber failed, had that replaced then the steering rack was faulty and that was replaced. I had the car for approx. 8 years and only driven it 85000k and the water boiled in the engine.… Read more
On inspection a pipe under the intake manifold had burst. I also noticed the water was rusty as you can see in the radiator header tank. Checking the service reports they say the "coolant level was checked and toped up as required" there was no coolant in the system. Also, I noticed the intake manifold is carboned up, I question has the compulsory DPF system been installed? As for the model of the car, I requested the car has the adaptive cruise control, but they were only dummy buttons.
2023 Jeep Grand Cherokee Overland Exceeds Our Expectations – Bought a new 2023 Jeep GC Overland in Baltic Grey for the discounted price as part of the run out sale of unsold 23’ spec Jeeps. We took around 12 months to finally decide on this one after comparing numerous large SUV options including but not limited to the Ford Everest Platinum, Toyota Prado, and Izuzu MUX. This one was well ahead on interior… Read more
build quality. The others definitely looked and felt cheaper when inside the cabin. One thing that deterred us with the Jeep was the negative reputation amongst Australians, or at least the vocal Australians online. We decided to follow “expert” reviews (also being aware a lot of them are paid off and incentivised) not so much for their opinion but for any factual information they could provide, and of course make our own judgement through many test drives and research. We chose the Jeep because it was far far better to drive and looked and felt like it was worth the price tag vs its competitors. The 8 speed V6 petrol engine which incidentally seems to put many people off, is far superior in driveability to the turbo diesel engines of the other models. It has to be clear we will not be towing any large caravans with this vehicle and that also came into our decision making. It’s graded by Jeep to tow up to 2.8 tonne. This vehicle is a family get around for us and a holiday vehicle, we camp predominantly. The surprising part of the vehicle I like the most is the active air suspension. It drives like a well balanced sports car and I’ve owned a few in the past. There’s no body roll when cornering and no up and down bouncing when driving on bumpy roads and surfaces. Along with the engine these were the characteristics I liked the most in terms of drivability and what I didn’t like about all the other options. The others were like driving a truck whereas this was like driving a well balanced and planted sports car. Is the engine under powered? A complaint on some expert reviews. Didn’t feel this at all. Certainly not for our purpose and it has more than enough grunt to overtake and accelerate when required and the 8 speed transmission is smooth and fast. What has also surprised us is the fuel efficiency, we expected it to be pretty bad but a tank is lasting far longer than we expected. The cabin front and back is very spacious and comfortable and the tech and infotainment screen is premium too. The cabin is quiet too when in the road which adds to the comfort level. The quietest cabin we’ve been in. We haven’t had any mechanical or electrical issues yet (touch wood). We decided to block out the negative noise when choosing our large SUV and we’re glad we did. It’s exceeded our expectations and it’s a pleasure to drive, we look forward to getting in it and going on our road trips.
We bought this from Knox Jeep. Was a straightforward and informative purchase.
We can assure we were in no way incentivised or rewarded whatsoever for making this review. We’re happy to make it and think the Jeep GC Overland is a hidden gem in our opinion we hardly see any on the roads.
Lemon Jeep – Update - after 3 1/2 months at Carworks Ballarat, after our lawyer got involved we get a call to pick up the vehicle or it will be left out on the street! We maintained from the start that we did not want the car back and wanted a buy back. Stellantis Jeep lie, cheat and mislead so be very wary if you have any major issues with your Jeep. Better… Read more
still, never buy one?
Never again. We purchased a Jeep Grand Cherokee Trailhawk in 2019 mainly because it was well appointed and the air suspension was a major plus for towing and going bush. First it was small things like cruise control not working but then the suspension started playing up and the vehicle would not lower to or al road height. It took three visits to Jeep service in Geelong to finally replace air suspension module. After that the glow plug started to play, draining the vehicle battery. This was repaired with no paperwork provided at Carworks Ballarat. The air conditioning played up and again after several visits is still not working. Then November 2023 and oil leak! Three days later with no paperwork again, I got my car back. Then on Good Friday it broke down with diesel leaking from the engine. Six weeks later we are still waiting on a resolution. Stellantis Jeep Managers are uncontactable. All you have is the “customer care” team that don’t even know who the customer service manager is. You escalate your case and it just goes around in circles, ACCC and Vic consumer affairs are toothless tigers that leave you with legal option which takes years. We have no Lemon Car laws and car manufacturers know they can do what they want.
Positive reviews
Exceptional purchase – I bought the jeep grand Cherokee 64gb unit.after doing a lot of research on alot of different android systems i ended up with the one from CJ Industries (stoked that I did) A great unit expecially you keep all your OEM functions heated seats steering wheel functiond etc also how easy it looked to install. I would recommend highly this system… Read more
looks great sounds great and easy to use,let me mention the after sales service was exceptional what ever problem or questions I had they were answered by the following day,even though I was a bit of a pain asking a heap of questions they seemed to have no hesitation in replying and helping making this purchase and installation so much better. Would have no hesitation in recommending this company at all
Not a knocker but beware servicing cost 8 speed auto – Ive had the car from new without any issues or costs besides normal maintence costs. Have owned a second car so Jeep has low 75,000 km. Automatic service advise was controversial but decided to play it safe. Now bare in mind this car has been looked after and would be lucky to have towed 10% of its life could have easily left it. Oil appeared to… Read more
have discolored quite badly and I would assess as somewhat burnt so definitely needed changing. You need to change the filter at the change period also which in this instance cost $850. Quite a level of work is involved and the pan relaced as it is synthetic or plastic so it is advisable. Gear change was/is still perfect. Technicians who carried out the work also noted dye was noted as coming from air conditioning pipe so that is now on order. My only experience up until now was limited to a minor oil leak from the sump plug which was presumably overtighten by the service agents. A new sump plug was needed with the local agents charging me $92 just for the part and probably some freight.
Growing on me – Purchased in February 2022 as I needed a 4x4 at first I was not really happy my last 4x4 was a GU ( written off) but now it's growing on me and slowly getting it ready for touring out west Show details
Negative reviews
Jeep should refund all the buyers who went through headache like me and many more. My car under 90k odometer reading but has so many recall. My car has been with dealer(Peter Warren) for past 3 months and they are still saying they can’t seem to find the issue- still not starting. They said they are charging me $350 for each diagnosis and say too… Read more
many cars on list to check- not enough staff and blah blah. I am paying so much for rental while it is @ the dealer sitting for last 3 months. My Toyota Camry for last 15 years had no issues but this Jeep Grand Cherokee is like Corona virus - fine for a while and comes with another virus. JEEP Company - take responsibility of your creation - you don’t know how much of a headache both financially and physically we are going through despite of paying thousands of $$ for new car(Jeep Grand Cherokee).
Dont buy a Jeep – Most expensive car I have ever bought, also the most problematic, I got extended warranty that covered more then the cars value in numerous repairs, blew 3 alternators, twice needed battery replaced at the same time, Diff "Drive motor" replaced, leather dash became un stuck, rubber trim came off roof, contacted Jeep Australia about this and they wouldn't do anything to help at all Show details
Disposed of Jeep Grand Cherokee, Limited, 3 litre diesel due to inadequate product support experienced – We disposed of the vehicle, at a low price, while still under manufacturer's warranty, with only very low kilometres travelled, due to our experience, consequential opinion and our ongoing concerns that product support from Jeep/Stellantis Australia was woefully inadequate in our case. We lost confidence in using the vehicle for its intended… Read more
purpose. Serious warranty issues required multiple rectification attempts at different dealerships, in different States, over a long period of time. The "Jeep Assist" support process was unhelpful to us. Jeep's recall process was also inadequate in our opinion with a serious recall not notified in Australia until almost one year after the same recall was notified in North America. Jeep/Stellantis Australia, at a high level, would not take any responsibility for the outcome of our extremely bad ownership experience and refused access for us to directly discuss our experience with its Australian CEO. We have over 50 years of car ownership experience and consider this the worst experience of all and consequently would not recommend the purchase of a new Jeep vehicle.
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Recent reviews
Delayed warranty repair without reason. Still waiting to act it for 12 months. Claimed warranty after 3 months of purchase Show details
My second one so I obviously like it – Purchased my Jeep GC Trailhawk second hand to replace my 10 year old Laredo. See other review. I wanted the 8 speed this time and I’ve always wanted a Trailhawk model. It is a burger with the lot, what more can you say. My favourite features are the infotainment system and the brilliant seats. The adaptive cruise and chilled centre console is… Read more · 1
also great. I purchased it as a tow vehicle for a 2.5t caravan and we’ve just towed over 7500 kms in the last 2 months with only one minor issue, I seem to have corrected it myself. We would have been all up 5.3 tonne. The auto is sometimes a bit late changing down in towing situations uphill so I change down manually a lot more with the steering paddle controls. It is a pleasure to drive overall, they do get a bit hot on long uphill towing, but having owned 2 in a row now that is just how they are. This is my second one so I do recommend. They are also a lot better off-road than you would expect.
Excelent car – Incredible capable 4x4, one of the best SUVs that can face most of 4WD trails and back roads without any extra equipment. It's a very comfortable car and for it's size, the Diesel version is very economic, it also has a large fuel tank (93L), what gives a great autonomy. It's very powerful too, with the turbo. Even versions from 2013 have better… Read more
and more electronics than many cars in Australia today. The only downside is the lack of spare parts and aftermarket in Australia. In US is very easy to find anything you want or need, over here it's completely different. The WK and WK2 are the most easy to see in Australia, the latest model will take sometime to be more common as it doesn't offer the same flexibility in terms of suspension than the previous and also it is available only for petrol fuel. I drive this car every day and have fitted 31" tires on it without need to change anything.
Great car if you get a good one..Jeeps are the most recalled car in the world – Have a 2003 wj limited 4.7lt. Got it for $7500. At 95000 km. Excellent condition. Since owning I have had to put in new radiator. Brake cable snapped twice.. A/c electronics repaired. A/c compressor replaced. A/c hose split. On its 3rd starter motor. Wobble in back end cost me a fortune and never completely went. Drivers heated seat crapped… Read more
itself. A/c flap in dash on passengers side , when you turn the car off ,after about a minute makes the loudest creaking sound for about 10 seconds as it seems to be shutting . Warning lights come on and can easily be reset to go off but creep back on. Drivers foot room for left foot(RHD) is cramped at best. Fuel economy really sucks . Single din stereo was replaced by a 3k touch screen with bells and whistles. Brake discs and rotors replaced and now it's decided to drip oil.. Great if you get a good one but soooooo many lemons with jeeps
Comfortable and great for distance driving – Brought first WK Loredo in 2014, absolutely perfect. Average 7.8 to 9lt per 100k Brought second WK Night Eagle in March 2022, it is supposed to be essentially the same but an updated version. Finished product externally was less than impressive and was told the problems would be fixed at first service. Passenger front door does not line up… Read more
properly, Noticeable difference in gap where guards located beneath front windscreen., Internal lining in boot faulty, Roof of vehicle flexes when closing doors and internal noise of this is loud and tinny. Best fuel economy so far is 10lt/per 100k and told it was probably due to my driving habits, no different to previous Jeep. None were fixed as promised at first service but it was suggested that I take it to a crash repairer to rectify door and guard alignment . A lot to be said about quality control.
More capable than people think – Had 4.0L now have 4.7 V8 and for their age are well equipped. 4.0L Petrol not the best for towing, brilliant off road in comfort for cheaper car, my daily drive. Show details
Do a MDS Delete – Great fun vehicle but the 6.4ltr hemi is well known for lifter/cam failure (throwing a cylinder misfire code). Highly recommend doing a MDS delete (non MDS lifter / cam replacement) to kill off the cylinder deactivation before it becomes a problem! The last thing you want is a grinded cam lobe (metal in the oil running through the entire engine). There's plenty of YouTube videos on this subject. Show details
Jeep do not stand by their product with known defects and deal with vulnerable customers in an appalling manner – My parents who are in their 80s have a 2015 Jeep Laredo and the engine is faulty with a known defect for which cars have been recalled and replaced in the US. However nothing has been done by Jeep in Australia. A complaint has been lodged but nobody has contacted my elderly parents and the car is not able to be driven and has been sitting in the… Read more
Jeep dealership. They have not been offered any alternative transport and are now being told they need to pay $2,000 just for jeep to ‘diagnose’ the problem when an independent mechanic has already provided them with the diagnosis. Jeep are clearly not willing to stand by their highly defective product and do not treat vulnerable elderly customers with the respect and dignity they deserve.
This Jeep should be recalled and paid for as is being done in the US but instead there has been zero action and Jeep are sitting on their hands while a couple of elderly people no longer have a car. Despicable and appalling behaviour that Jeep should be extremely ashamed of. Nobody should buy Jeep vehicles if this is how they behave towards customers.
Veteran – I was not eligible for Veterans discount You have to be a retired veteran I was drafted in 1968 and spent 13 months overseas and not eligible I think all Veterans should get it it. Is a Chrysler discount Show details
Find out how Jeep Grand Cherokee compares to other Large / 7 Seater SUVs
Know better, choose better.
An amazing engineering achievement – I have a 2016 SRT. It has the 8 speed automatic. The earlier ones have a 5 speed transmission. I find the foot operated parking brake cramps the drivers footwell, and I'd prefer the later PRNDL selector. Otherwise it is perfect. Fast, excellent handing, excellent brakes. Amazing in the wet.
Reliable, cheap, capable – I've had four of the 4.7 V8 version. Trouble free and all sold at high mileage. I've had a lot of Jeeps as there is nothing else that gives the same performance for so little money. I've had the Overland, Ltd and Laredo models. I prefer the Laredo with the simpler air conditioner/heater controls.
Ungrand Jeep Cherokee – 2014 Grand Jeep Cherokee has been nothing but a disaster 2 yrs after purchasing this car as used in 2017 a flexible hose split underneath the motor. Subsequently the motor blew up. We had warranty and extended but the car was not covered as it was a hose that caused the problem. Whenever any car is serviced do the mechanics take out the motor to… Read more
check the hoses? NO!!! Therefore we fought the insurance company but they wouldn’t cover the motor so we purchased a second hand motor that had only done 17000 on the clock. That was all we could afford. Now the Jeep is back at another repairers with the same sort of problem and no one wants to help not the insurance or the Jeep Australia. Was told by Jeep it would not cover anything as it was a second hand motor and the insurance because it was a flexible hose. Be careful if anyone’s car temperature is rising or oil temp because it will be a flexible hose!!!! Goodluck and Karma comes to all.
Makes me smile every time I drive it! – I ordered this car as soon as I heard it was going to be made with the 707 HP Hellcat motor. Wow, it has exceeded all of my expectations. I drive around 20,000 k's per annum and have not had any issues in the last 3+ years. No recalls no breakdowns, not the slightest hint of trouble. This is my 4th Jeep and the experience with all of them has been great. Could not recommend more highly. Show details
Great car when it's going! – Bought new in 2012 for a top end trip pulling a camper trailer. Performed brilliantly. Still own the car 9 years and 220,000 kms later. Always serviced on time by qualified mechanics. Good points include great car to drive and very comfortable, good fuel consumption of around 8l/100k on freeways and long range between fills of upto 1200km, 3500kg… Read more
towing and good value at purchase time. Frustrating problems/issues include 10,000 km expensive service interval, countless recalls - some are recalls on recalls, outrageously priced spare parts eg $4,300 for tail shaft, flaky electrics and wiring and generally somewhat non-standard in Australia. Sounds like these may have largely been fixed in later models. Despite all this I still like the car. Probably would not buy another one though.
OK it's now 2024 and I still have the car. I've never owned a car this long. I'm updating this review because the car is going better than ever! I do fewer kms/yr now as I have moved from the bush.I feel I am getting real value at this time in the life cycle. I fixed a few rattles. have had the auto gearbox fully serviced - not that there was anything wrong with it and am really enjoying driving it. It has now done 245,000 km. On a recent bush trip with 4 in the car, the fuel consumption fell to 7.6 l/100km. It is now quieter than ever and a joy to drive. I hope it lasts a bit longer whilst I make my mind up about EVs.
Buy It At Your Own Peril – Bought the car in 2012 and had a plethora of electrical and mechanical faults that Jeep dealers and Fiat Chrysler Australia turned a blind eye on. Every 2 months I was literally in the garage soon after the warranty ran out and to cut the long story short, the transmission eventually gave up the ghost. Maughan Thiem in Mount Barker, SA took more… Read more
than a week to try and fix it but made a mess of it until I was left marooned without any offers of help but to get rid of the car, on advice of another honest Jeep dealer (to avoid any further costs and losses). FCA were hopeless and took them 4 months to respond to my pleas for help when I had already sold the vehicle. Given the above, I would say to others: 'Enjoy the romance whilst in its infancy but be warned it wont last long when it leaves you out of pocket and out of love', (...of the badge I have been forced to abhor)!
2010 WH Limited CRD – I bought a 2010 Limited CRD in 2017 with 68K on the clock. It now has 134K. For an 11 year old v6 turbo diesel the torque this thing puts out is unbelievable. I had the GDE tune done and for a 4wd the acceleration is comically fast. I had the old man emu lift kit fitted which improved handling and off road capabilities significantly. A couple of… Read more
minor (common) issues over the years I’ve had it. Glow plugs - cheap and easy fix. Injector seal leaked. Also a fairly cheap fix ($300) if you notice it early. This has been a great car. I love driving it. My only real complaint would be rpm at 110km/hr is a touch too high thanks to gearing. I believe this is shared across petrol and diesel platforms.
Problem with no solution – Over a period of just over 12 months, my Grand Cherokee 2014 engine completely shutting down whilst driving. No dashboard message. Last one whilst doing 80k/h in NT with my daughter in the car. Its was very scary. I managed to steer it to the nearest carpark - surprisingly with some power steering. Dealership had no idea why this is occuring.… Read more
They had the car on two separate occasions trying to replicate the problem but they failed.
Has not been great experience in the last 12 months. Tito
Great car but after sales support really lets it down – About a year ago, we purchased a new Jeep Grand Cherokee Overland from the Gold Coast Jeep dealership which is part of Frizelle’s Sunshine Automotive Group. We were very happy with the vehicle and the service provided by the dealer sales team, but the after sales service support provided by the Gold Coast Jeep dealership has really let us down. … Read more
During the purchase, we advised the sales person that we were purchasing a Jeep for towing our caravan and that we were purchasing a brand new vehicle for reliability reasons because we were also dropping down to one vehicle so needed the assurance of the reliability we would expect to get with the purchase of a new vehicle.
The sales person assured us that in the unlikely event of a breakdown and because of our commitment to convert from another make to a Jeep, Gold Coast Jeep and Frizelle’s Sunshine would make sure that we would never be without a vehicle if the need arises.
Well, what an empty promise that turned out to be! Our vehicle broke down with less than 7,500km on the clock and we were just left for 9 days with no means of transport! So what happened? On start day of our long awaited holiday, we set out towing our fully laden caravan only to break down with the engine light illuminated and fluid of some sort leaking from the underside of the vehicle. This turned out to be transmission fluid.
I won’t bore everyone with the details of the totally unacceptable service provided by Jeep roadside assist and how much it cost but we didn’t think things could get any worse, that is, until we towed it to Gold Coast Jeep, it all went downhill from there.
Upon arrival at the dealer with our Jeep on the back of a tow truck, we were informed that scheduled services take preference over breakdowns and that our vehicle would be attended to when a technician has a spare hour or so here and there which we find to be totally unacceptable.
Despite promises made by the salesperson at the time of purchase, and taking into consideration the newness of the vehicle and the low km travelled, we were further advised that there were no loan cars available. Surely in these instances, the dealer can find a loan car somewhere, even if it’s some other make that has been traded in!
It’s unfortunate that we have to resort to reviews to draw attention to our plight but having flagged our situation with everyone including Jeep Australia, FCA Group, James Frizelle Sunshine Automotive by the correct channels and by every means possible, not one response has been received to date.
Gold Coast Jeep customer service has been frustrating and unsatisfactory to deal with to say the least. We took a leap of faith in choosing a Jeep as our new tow vehicle but the after sales experience so far has fallen well short of our expectations and what we believe to be good customer service. As a consequence, this will be our first and only purchase of any vehicle sold under the Frizelle Sunshine Automotive umbrella. We would encourage others to think carefully about after sales support prior to purchasing.
I have this one longer than any other – Had my WH 3L Diesel for 6 years now - purchased 2nd hand for $26k - still only 112k on the clock but I do go bush with it towing a offload Camper. I bought it with towing in mind and being a Gold Prospector at heart need a good 4x4 to get to where I want to go. This thing will pull down a block of Flats - I'm not interested in Houdini antics off… Read more
road. I'm a Mopar man at heart and even though this is not a true Mopar I will always stick with the Chrysler product - the WH with the Mercedes 3L diesel and running gear is brilliant !
One of best in its class – Grand cherokee is amazing 1.great quality interior 2.superhot on outside 3.the buit quality is superb we use this as family car for log routes, it is super quite and one of most comfy cars ZF 8 speed is best transmission Show details
Best 4WD I've had – I've had Jeep Grand Cherokees for 15 years and they've been great. First was a 1998 ZG and all since have been WJs My current one is a 2002 Overland I purchased with 161,000 klms. It was a well looked after one family owned car in great condition. It's my first Overland and as much as I've liked my Limited ones, this one is way ahead of them.… Read more
The previous post by the guy who said E10 fuel damaged his engine is puzzling because it is well known that WJ Overlands MUST use Premium fuel ( 98 ) It is not a problem because they are very economical. They all used the high output engine and are very economical with the higher gearing. 100 KPH in overdrive is 1700 RPM. Much more economical that the standard 4.7 Most critical thing about the 4.7 is that the cooling system MUST be properly bled after any event which caused the cooling system to have been drained. Failure to properly bleed when refilling will likely cause overheating and engine damage or destruction. The other thing people just can't seem to get through their heads is that when a modern car overheats you STOP. They do a belt or a hose and think "it's only 8 klms home or it's only 10 klms to the service station / repair shop - it'll be ok" Well it WON't be ok. Most cars have alloy heads these days and many have alloy blocks as well. They can not survive severe over heating. Even an expensive tow is very cheap compared to a new engine. As for Jeep knockers, they're a great help - keeps the cars cheap for us !!!
Lost still – Living on the far south coast of NSW, Bega, we regularly have to head to Canberra for stuff (eg medical etc) now Canberra is usually a 3 hour drive - but not using the Jeep nav system its a 9 hour drive as it wants to send us via Sydney - this is a regular issue with the nav system and not just for this trip - recently had a contractor turn up to… Read more
my place in a nice new Jeep 1 hour late, he had to ring me to get directions as the Jeep was taking he all over the place (sorry but my wife and found very amusing) - I now have a holder setup to hold a small Samsung tablet that we use with google maps and a offline system (for when there is no service) - but it does play music so thats good
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