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Finance One

Finance One

 Verifiedfinanceone.com.au
Finance One
4.7

865 reviews

Positive vs Negative
93%7%
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Loan TypeFixed Rate, Variable Rate, Line of Credit and Split
Average Loan Term4.1 years
Transparency ?
4.6
Customer Service
4.7
Application Process
4.6
Timeliness ?
4.7
865 reviews
5 Hailey  · Cherie is fantastic! She made everything hassle free and easy! Nothing was to much for her, she always responded to me and kept me updated.
5 Suzanne S.  · Finance One helped me when I had a car crash, they lowered my repayments to pay off what the insurance didn't cover. Very professional agents.
5 Tash s.  · Was very quick and easy & great customer service. I have paid off my vehicle & would be happy to go through finance one again
5 Grant  · I could not ask for more help from Lucy Taylor she was awesome so helpful throughout the process
5 William  · One of the best loan companies I’ve gone through, Lucy was great at her job also always keeping me updated and helping me when I needed it.
5 Ewan Ridings  · Very happy! Easy to deal with, fast, understanding when needed and always happy to help! I’d highly recommend them

Reviews with attachments

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Angeles
Angeles
 

It was always a fixed interest rate, I never had any problems, thank you very much for the excellent service Show details

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Sue
SueQLD
  Verified

I was really impressed with the support and guidance I received throughout the process of turning my dream of owning a new car into a reality. Show details

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Jacob
JacobWA
  Verified

I have now gone with this finance twice and have been awesome speaking with a gentleman Joseph And he was amazing he got everything done and accepted under a week and now I have my dream car. Joseph was not only on top of everything but you could have a lough with him and when felt stressed he calmed you down the only thing I could fault is when… Read more

on the phone you could hear him typing to loud lol all jokes aside mate. My wife and myself couldn't be any happier cheers mate

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Michael
Michael
 

A ten out of ten – Fantastic job at getting me what I wanted ,Thank you so much Yogesh Sharma ,You worked very to help me get my ute Show reply

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Kelly
KellyQLD
 

Yogesh one of the best – My recent experience with Yogesh was amazing, his outstanding interactions with myself was the best I’ve ever come across . Would highly recommend Yogesh Show details ·  1

In-depth reviews

Zach
ZachQLD
  Verified

Will Only hurt your credit score as they won't report your loan repayments or loan payout to your credit file – I ended up having to take out a commercial loan for a car through this company in 2021 as my work vehicle broke down. This was my first time getting finance for myself so my credit file was clean in terms of defaults or anything like that. they offered a 21% interest rate and added roughly $2000 in a risk fee. Given my situation i elected to take… Read more

the loan so I could get back to work and figured at least when I pay it off it'll be good for my credit rating. I managed to be ahead of my repayments and even paid off my loan 3 years ahead of schedule. I was proud of this achievement and was excited to see my credit score improve with having successfully paid the loan. I asked when that should be added to my credit file and was told that they don't do positive reporting. Only negative. So with having them do a hard check on my credit when applying for the loan, taking a loan from this company has only hurt my score overall because they won't report the repayments or the successful payout of the loan. This in my opinion in unacceptable. Do not engage this company for finance.

Finance One
Finance One    

Hi Zach, Thanks for your feedback. Finance One… Read more

Matty
MattyTAS
  Verified

Cameron went above and beyond – Im writing this reveiw for cameron as i think he went above and beyond his dutys as a loan consultant. I rang Cameron earlier this year about a loan but informed me i needed to be in my current job for 3 months. And cameron reached out to me later on and touched base to see how things was going and asked if i wanted to proceed. And with that my… Read more ·  1

wife is now happy and i feel allot better having my children in a new car. Especially in harsh tasmanian conditions. And the whole process took about 3 weeks but that was on me as i was away for work but once i was home and chose a car it was settled with 24 business hours. Cameron made the process so easy and made me feel comfortable taking out a loan from finance one. Im very happy with the weekly repayments. And ill happily be taking out another loan with finance one in the future for a car for myself. And ill be requesting to deal with cameron again. This bloke needs a pay rise or a promotion for his outstanding work and the level of pride he takes in his customers and his work. I cant recommend cameron and finance one enough if your looking for a loan. Cheers Matt Renshaw

Rachael
Rachael
  Verified

Honestly one of the best finance companies I have dealt with – UPDATE: 2025 I have just gone for my third vehicle loan with Finance One and true to form, absolutely amazing! Nathan went the extra mile to ensure they could secure the best rate and finance options. And he’s an absolute friendly champion to boot. Could not recommend them more. And as a bonus you can actually finance a car up to 25 years instead… Read more ·  1

of the regular 7 years which helps people who aren’t looking for a high amount. Thanks Nathan, keep being an absolute legend.

The interest rates can be high but that is because there aren’t as many restrictions on who you can buy from, age of the car etc. also they give you a go if you have poor credit which is a leg up for anyone needing help with finances.

I particularly dealt with Codie (and Melanie)and if fabulous customer service doesn’t have a picture of them next to it, I would be disappointed. The turn around time was exceptional. The availability Codie had to take calls and respond to emails was second to none.

Very grateful for all of it!

Positive reviews

Benjamin
Benjamin
  Verified

Cherie was so helpful throughout the whole process from start to finish going above and beyond to provide amazing customer service, very informative throughout the whole process if I had any issues they were worked through promptly and professionally, amazing experience thanks so much Cherie and finance One highly recommend to any of my peers. Show reply

Ree
Ree2 posts
  Verified

Cherie was absolutely amazing to deal with from start to finish. Her customer service and genuine care for clients was exceptional. She went above and beyond. Highly recommend. Show details ·  1

Stuart
Stuart
  Verified

This has been absolutely amazing and made so very easily by Cherie the communication levels were very easy to understand and if I had a question about something I didn’t understand clearly Cherie took the time and had the patience to be able to relay it to me so I could easily understand it. This whole experience has been extremely stressfree and… Read more ·  1

made easy thank you all for helping us with our loan we much appreciate it to the whole team at finance one Thank you Kind regards Stu

Negative reviews

darren U.
darren U.6 posts
  Verified

Would not recommend very very high interest plus risk fee at start of loan for example I borrowed $12,000 and total loan was $22,400. Also customer service is rather pore paid out loan then has taken them weeks to update credit file and when I questioned it excuse was oh we can only do it 1 day a month Show details

Finance One
Finance One    

Hi Darren U., Thanks for sharing your feedback. We… Read more

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bebe26
bebe26NSW5 posts
 

I was late for payment one month and they allocated the subsequent payments incorrectly and reported it as multiple late payments to Equifax When I made a payment I specifically told them I am paying for a particular month and that was paid within 2 weeks but they Weng and reported

Finance One
Finance One    

Dear Bebe26, Thank you for taking the time to… Read more

InnocentBystander
InnocentBystanderNSW2 posts
  Verified

1) – Misleading T&Cs regarding fees 3) – Misleading and/or non-existent T&Cs regarding how interest is calculated and applied. 4) - Despite claiming to be a member of AFCA on their website, they used another entity which isn't a member of AFCA for the contract, so you effectively have no recourse. I took out a commercial loan and repaid it early.… Read more

Only to find you effectively have to pay most of the interest on the entire life of the loan even if you make additional repayments. There was also additional fees of nearly $2000 hidden in the loan, which I am also locked into paying the next four years’ worth of interest on , despite paying out early. None of this is specified in the contract. As the entity the contract is with is not a member of AFCA (different entity to what is advertised on their website – very sneaky), there is nothing you can do about it.

Finance One
Finance One    

Dear InnocentBystander, Thank you for providing your… Read more

Recent reviews

Ofulina R Lam
Ofulina R LamVIC
 

FO was always helpful during the term of my loan especially on my repayments, very lenient and attentive to all of my enquiries. Thank you for your kind service. Show details ·  1

Kerry-anne Gay
Kerry-anne GaySA6 posts
  Verified

I can't thank finance one or Nathan enough thanks to them I can get my new fryer and do some repairs to my shop Nathan was with me all the way and was so helpful great job great company great people Show details ·  1

Lewis
LewisQLD3 posts
  Verified

Cherie has been excellent and extremely professional, she has been productive throughout the whole process of myself obtaining the loan, very easy process and quick. I am extremely satisfied with outcome. Show details ·  1

Laith
Laith
  Verified

What a great company to deal with Especially Cherie so helpful and nothing a problem to her and very responsive to emails and phone calls I would not hesitate to recommend this company and definitely would ask for Cherie Thank you Show details ·  1

Jason Puckeridge
Jason PuckeridgeNSW2 posts
  Verified

Nathan is an asset to the business exceptional service from Nathan. Loan was a bit unusual but he went above and beyond to get me an approval and understanding of my situation

Linda B.
Linda B.
  Verified

Finance One have been fantastic to deal with from start to finish. My finance situation was a little out of the ordinary, but they did everything in their power to get me pre-approval and kept me reassured throughout the process. Nathan was an absolute standout, guiding me every step of the way and always keeping me informed. Once I found the car… Read more

I wanted, everything moved quickly and smoothly through to settlement. I honestly cannot fault Finance One and highly recommend them. A big thank you to Nathan for making it all happen.

Gaye
Gaye
 

Very helpful and was always in touch letting me know what and how to get things through to settle the loan big thankyou to Georgia for her expertise and friendly customer service.

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Brandon
Brandon
 

Really straightforward process and easy to understand how everything works because of the great customer service displayed and the efforts put in to getting the right and best outcome possible Show details

Julie
Julie
  Verified

I had the pleasure of dealing with Cherie throughout the loan process. She made everything stress-free, and her communication was clear, prompt, and professional.

Ryan
Ryan2 posts
  Verified

Georgia and the teams at Finance one are a pleasure to Deal with and make financing a vehicle easy. reasonable interest rates and compassion for customer circumstances. Finance One is definitely a one stop shop Show details

Maria M.
Maria M.QLD3 posts
  Verified

I got looked after by Georgia B and her service and attitude were amazing this is the third time I’ve used Finance One and they are always efficient and very helpful. Highly recommend Finance One and Georgia. Show details

ofatu
ofatu2 posts
  Verified

Nathan was awesome. Promptly replied to emails and really worked with me to get the loan through after a few little hiccoughs. Second time customer here and do really recommend Finance one. Happy with the rate. Show details

Neil
NeilQLD
  Verified

I like to thank Adam and the team for making it easy to get finance for my new vehicle. I now have finance for my vehicle and food trailer with Finance one I would recommend them to anyone.Thanks again.Neil

Dave C
Dave CWA
 

Don’t use this company, They stitched me up on a finance deal with high repayments and didn’t want to change the terms of the contract where most finance company’s would . I borrowed 40k in which cost me over 60k in the end plus exit fees and ridiculous interest. They are leaches don’t us them. Show details

Barry
Barry
  Verified

Addam Luke and Nathan were so helpfull as I am no good with emails and helped me out so much if it wasn't for them I would of not gone through with it thank you guys Show details

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