6,857 reviews
Saleem and his assistant were amazing, they were punctual and ready to start. Saleem continued to reassure me all day not to worry, that he would take care of everything. They worked hard to get everything packed and over to the new property. Saleem helped me reassemble some drawers that were proving tricky. Highly recommend this team. Show details · 1
Damaged floors, made you pay first after loading truck before moving. I paid $1000 6hrs and company still owes me a refund for two hours as they finished early. Refused to take glass table and when we got to unit removalist refused to take tv cabinet in house as they said it wont fit through the door! However myself and my 73yr old mother got it… Read more
in while they just watched!!! I have called company 6 times for an invoice and refund and I get the same answer everyday. Someone will call you back. Ive had enough and will be taking this further. DO NOT use this company
- +4
The removalist broke my chair and damaged the TV screen and scratched and chipped my bed at various locations. I asked them to put the tv in the box as I had the box but they didnt care and broke the screen. Now they tell me it is not covered by insurance. Highly unprofessional and they didnt even wrap the items. They will deceive you by saying… Read more
everything is insured but once they damage then you are on your own. Book with them if you want your items to get damaged. DONT BOOK WITH THEM.
Dear Akbar K., We apologize for the inconvenience… Read more
Reviews with attachments
Very good job, everything got moved safely and undamaged! Thank you:)
The CBD moving company staff are very hardworking and their service is excellent. I would recommend CBD moving services to my friends. Show reply
The CBD moving company staff are very hardworking and their service is excellent. I would recommend CBD moving services to my friends. Show reply
The CBD moving company staff are very hardworking and their service is excellent. I would recommend CBD moving services to my friends. Show reply
Compared with other teams, their team is more patient and confident in completing the task Show reply
Great, funny, friendly, fast, quick, efficient, effective, thank so much Show reply
Great removal, so helpful woudl definitely come with this business again Show reply
The CBD moving company staff are very hardworking and their service is excellent. I would recommend CBD moving services to my friends. Show reply
Great service. Customer service to movement everything was seamless. Thank You Show reply
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Highly recommend the movers. Very professional, efficient and helpful. The movers are kind and fast action. Show reply
They have high requirements for the completeness of items and are quick in response and agile in behavior Show reply
They answer every question patiently and they are really fast. Show reply
fast kind friendly easygoing open mind good for people first try Show reply
Very polite and helpful,made my job easy!! Thank you muchly Show reply
The team is do themselves best to do the job, and I like this team Show reply
Latest follow-ups
Worst removalist ever. Damaged my furniture and delivered my bedside tables without the drawers. I still don't have them. They were obviously damaged in the move. Out of the 2 guys who came one was so rude the other apologised for his behaviour in… Read more
embarrassment. When we contacted the owner he promised compensation then became uncontactable. Would never recommend this company.
Follow-up · Chipped wood, broken and missing drawers was the main damage done. They had no care factor when packing everything in the truck. They offered compensation for the damage and missing drawers initially but did not follow through.
Dear Tania, We really apologize for the inconvenience… Read more (+1 reply)
am not sure how this business is still in operation. Please seek a different company for your move. Our experience is very similar to all recent reviews. Agreed 7am start time. They didn't show up and start until 230pm. Swapped trucks before… Read more
starting because they didn't need a large truck. Then it took them three trips to complete.
They cancelled the second job we had booked at 2pm, leaving us with no options to source another company. This job was for a vulnerable member of our community who needed to vacate a dwelling urgently.
Final payment didn't take into account our deposit being paid. Spam called and harassment until I made payment.
I raised all of the above with their customer service team, and was advised I couldn't raise a complaint until payment was made.
This is a genuine review. Our booking reference number was 6906079. We booked under our company name.
Follow-up · Terrible customer service. No complaint follow up. Payment process was fine. The threatening behaviour of staff was not. The truck swap was not something we were advised of in advance. They did it on the day, told us they could do it with a smaller truck, and then it took three trips and probably twice as long as it should have taken.
Dear Jordan F., We apologize for the inconvenience… Read more
Harry and Sarab did a phenomenal job, before moving anything they inspected the items and then loaded them, covered with removal blankets and straps. I cannot stress enough how fantastic they were, if I could give them 150% as a review I would. AAA+++ highly recommended for the care and transportation. Show reply
Follow-up · No fragile items were moved. They took the utmost care with my leather lounge suite inspecting it before moving it and then wrapping it in moving blankets once in the truck. Communication was a bit overdone, with repeated offers for utilities and also cleaning, neither of which I was interested in. Communication on the day was fantastic and they arrived about 10 minutes early. The truck was clean and organised .
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Positive reviews
I used this company on the 27th March . It was a big move over 100klm . They arrived on time both for pickup and at the destination . It was a 4bd home. The staff were professional, efficient, fast and took great care when loading and unloading our stuff. I’ve moved several times over the years and this was by far the easier move . The price was… Read more · 1
extremely reasonable. I’m in my 80s and from my personal experience I can highly recommend this company .
Very good. Fast and very friendly. Did call to 30min before ariving and came 1hr after. Happy with that. Would use for pt2 of my move. Moved bed, bed frame, couch, book shelves and computer chair. Tool box roller bottom and small cabnet. Did expect it to take longer. Nice and quick Show reply
I got to know about CBD movers from my colleagues . Service was really good and the people came for moving are very polite and friendly. They took care of the items as if they are their own. Service is exactly same as what i heard from my friends. Show reply
Negative reviews
Not pet friendly, if they see any signs of your pet, like your pet’s bed, they will cancel and leave you high and dry. Drivers turned up, lied to my face, said the truck was not large enough, had to go back and get a larger truck. When I called the office, they said it was a hygiene issue due to cat fur. I stated that I'm happy for them to leave… Read more
the pet chair and I will take it myself. They did offer a later time, still with no guarantee the driver would not cancel again, don’t feel safe relying on them again. I’m now left with no movers and three days to move out, and they kept the deposit!
Dear Chris C., Please accept our greatest apologies… Read more
They are not worthy of one star, they tried to overcharge my wife by $1000 more than the original quote, they refused to move our televisions saying they don't do televisions. They kept saying they needed another 4 men and 2 trucks to do the move, they broke stuff, they were rude and very lazy. We ended up hiring a trailer because they only moved half the stuff. I'm surprised they haven't been arrested for running a business like that.
Dear Troy, We really apologize for the inconvenience… Read more (+5 replies)
I strongly advise everyone to stay away from CBD Movers. What was supposed to be a straightforward move turned into a frustrating and costly experience. The job was left unfinished, with several items not moved as agreed, forcing me to make alternate arrangements at the last minute. The team was highly unprofessional — poor communication, lack of… Read more
accountability, and no clear coordination during the move. To make matters worse, there were hidden costs added along the way that were never properly explained upfront. What you’re quoted is definitely not what you end up paying. When I raised a complaint, the customer service was extremely disappointing. There was no genuine effort to resolve the issue — instead, I was given an “option” that was completely impractical and did not address the problem at all. It felt like they were just trying to close the case rather than help the customer. Overall, this service is a complete rip-off for the money charged. Save yourself the stress, time, and extra cost — do not choose this company.
Dear Vijay, We apologize for the inconvenience caused.… Read more
Recent reviews
They did an okay job. But I’m not impressed and I wont be booking with CBD movers ever again. When I moved with CBD movers the first time they were amazing. I called and asked to be booked with the same people because they were really good and would know my item (specialised tools, some are heavy) They said it would be, that I would have the same… Read more
movers as listed on my previous job. Then the day before, when it’s too late to cancel without penalty, they called to confirm the job, I double checked if it was Deep and Erick coming and this person (Patrick) told me no, it wont be the same people, you cant book with the same movers, movers are unknown until later. Not impressed. This company seems to be basically a contractor with no affiliation to the actual workers.
They weren’t very careful, and laid boxes marked UP on all sides, with arrows, on their sides. I really hope when I unpack them, the glass and my tools aren’t broken. They also dropped a couple of my boxes, one when loading the truck, and one when unloading. They didn’t want to take my computer screen or picture frames, but made me send a text saying that i take responsibility for my tv and free standing mirror if they break - sorry isn’t this what your insurance is for? And if you’re moving them but I’m responsible, then I may as well just hire a truck and do it myself like I used to. This wasnt the case last time.
These guys didn’t have mattress straps, and it took them just as long to move 3/4 of a truck as it did for the previous movers to move 1 and half trucks.
New place literally has three rooms, I told them put stuff marked work room here, bed room there and just assumed they’d understand anything marked lounge/kitchen would go to the lounge/kitchen, but basically everything got put in one room. Except my bed/frame and draws. I also told them to put things they collected from my garage out the back, but most went into said room. I was pretty distracted with personal stuff to notice before it was too late.
Then when they left were really push about doing a 5 star review, basically took my phone off me and ticked 5 starts on everything, submitted it, and took a photo. I did not want to do it but felt pressured. The previous movers DID NOT DO THAT. Once the confirmation email came through to submit this review, Ive re done it!!!
Not moving with them again, too risky.
Dear Dannielle S., We apologize for the… Read more (+1 reply)
Excellent service by CBD Movers! The team arrived on time and worked very efficiently throughout the entire move. They were polite, careful with all the items, and handled everything in a very professional way. What I liked the most was their dedication and teamwork — they made a stressful job look easy. No delays, no damage, and everything was completed perfectly. Highly satisfied with their service and would definitely use them again! Show reply
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Dear Dee Harken, We apologize for the inconvenience… Read more