Rex Airlines

My elderly mother flew with Rex from Merimbula to Melbourne yesterday. Yes the flight was delayed by an hour due to the fuel crisis, but this was totally overlooked by us because of the amazing staff and their treatment of my mum. They walked her to the plane, took her walker and helped her up the stairs. Her walker was waiting for her once she… Read more

arrived and a lovely gentleman walked her inside the terminal. You treated her with respect, kindness and a compassion that you rarely see these days. Thank you so much for all you did to make this trip so smooth for my mum.

I fly with this airline because I have no other choice on this route, but every experience with their customer service has been disappointing. Both airport staff and phone support come across as if they do not enjoy their jobs. The attitude is often dismissive, rude, and lacking basic respect for customers

Drive if you can. The number of times i get cancelled flights when traveling to and from Adelaide is just beyond a joke now. Always pack an overnight bag if you're going for a day trip, 9 times out 10 you'll be left stranded. You will never receive… Read more

a refund (which I'm unsure how that's even legal) or any support to find accommodation when you've been waiting since 4:30pm for your flight for it to be delayed 3 times then finally cancelled at 10pm. The monopoly they have on regional airlines is disgusting with the ticket prices being more expensive than some flights on Qantas to Darwin. The airplanes are older than me, I'd be surprised if they even meet standards of safety to fly. This is someone who has been flying weekly for over 15 years. I now drive the 450kms and stay the week. accommodation and fuel compared to the flight and being stranded much a cheaper option.

This is the worst organisation I’ve come across. Very disappointing considering first time booking with REX. Jetstar atleast COMMUNICATE to their passengers. It’s now 7.15pn and the flight was meant to depart 5.20pm but instead still sitting here… Read more

while they decide to board TWO flights after ours on time with no issues. It’s an hour flight they could’ve delayed the other 2 flights, done our flight and returned to do the remaining flights. Common sense let alone the fact there’s been ZERO communication to anyone. I’ve missed an 18th birthday dinner, my son’s birthday and still none the wiser as to when or IF the flight is going to leave! To the 2 woman operating the counter they too are none the wiser either - this is a F ING joke ! Jetstar flights are cheaper and more organised than this and that’s saying something. Thankful for my 30k followers whom are going to have a field day when I post a video about this, rant over.

Have been travelling two and from Perth with Rex for over a year now , lately there are more cancelled flights , changed flight times , and delays then there are smooth flights , they need to do something better or someone needs to take over Show details

We have had our granddaughter fly from Sydney to Coffs Harbour and return, twice now this year with REX. I can not praise the staff at Coffs Harbour, and the flight crew on all of her flights, more highly. All staff have made her flights a memorable and happy experience with their professionalism and genuine warmth when dealing with her as an… Read more

unaccompanied minor. Today the staff at Coffs Harbour went above and beyond when we were running late due a mechanical issue with our car. We could have very easily been denied the flight and would have accepted that. The staff and crew, however, zipped her through just in time so as not to miss the flight. We are so very grateful for their care and understanding. We didn't even have to beg. It was a simple yes or no and they just made it happen.

I much prefer to fly Rex out of Melbourne. There's never many people in their waiting area and it's nice and quiet. Compared to Jetstar with the hundreds of people everywhere, the Rex lounge feels like I've upgraded to the business class lounge. Definitely worth paying the extra for less stress in figuring out which gate I'm meant to be at and which line is for which gate. At Rex you're a VIP; At Jetstar, you're cattle. Show details

Great service. Friendly staff and amazing flight. Check in at Sydney was a bit chaotic but probably due to renovations at the airport. No fault to Rex Airlines. Flew return from Merimbula to Sydney. Check in process at Merimbula was super smooth and quick. In flight experience was impeccable. Will fly again without a doubt. Show details

Recently had a flight cancelled on King Island. Was told by a maintenance man at airport . No Rex representative working or in sight,to advise us on options or assistance.Rang Rex,was on hold for an hr and then cut off.Luckily got on a flight with another airline to Essendon.But missed our connecting flight at Tullamarine, had to pay for… Read more

accommodation and another flight. Several thousands of dollars extra and stress,we finally got home 2 days later.

If I could give zero stars I would. Everything we fly rex they are delays, no apologies, no mess or drink vouchers. No compensation for extra parking fees. Then recently they allow the last dubbo to sydney flight to leave on time but the earlier flight are left sitting waiting. Appalling service, rude staff no explanations Show details

Got kicked off airplane for saying "oh what" jokingly while they did the safety tutorial. No refund Was said they'd put me on another plane they lied, absolute degenerate scum. That moron who kicked me off shouldn't work in hospitality she is too thin skinned. I'll never catch a Rex airline again..! Show details

My partner and I have had repeated disappointing experiences with Rex, and today’s flight reinforced our concerns. We genuinely feel that some staff may be displaying discriminatory behaviour. During the snack service, the flight attendant asked everyone around us for their preference, but handed us two savoury snacks without asking. She also… Read more

gave napkins to everyone except us.

This isn’t the first time we’ve felt treated differently. On our flight last August from Sydney to Port Macquarie, we were seated in the last row and weren’t offered any drinks at all, despite the rest of the cabin being served.

We hope Rex reviews their staff training, as equal and respectful service should be standard for all passengers.

If I could give negative stars, I would. Rex rescheduled my Perth–Albany flight from 8:40am to the evening with no prior notification until I actually got to the airport for check in along with zero guarantee my luggage would even arrive with me! I had a wedding to attend that day, obviously I couldn’t commit to this ridiculous “new arrangement.”… Read more

Their refusal to offer any refund, despite the entire mess being the result of their mismanagement is absolutely ludicrous. (One-way flight was $360!!) If you have the option to walk, take it. Rather stick pins in my eyes.

Flight from Port Macquarie to Sydney was delayed, then cancelled 15min before the new departure time. Because of this my wife missed an important medical appointment. Not the first time with REX - never again. Show details

You’ve got a 50/50 chance of this airline ever taking off in time. There’s a pretty good chance they’ll just cancel your flight completely. What happens when something is run by administrators. F-wits.

I was bumped from Rex flight ZL6776 (Albury to Sydney) on 10/9/2025. The airline asked for three people to volunteer not to board the flight because the plane was going to be overweight with the extra fuel it had to load to plan for poor weather in Sydney. Nobody volunteered so I was one of the three unlucky people involuntarily picked to remain… Read more

in Albury with no further flights to Sydney until the next day. I was given a seat on the ZL6762 flight the following morning, but the airline would not compensate me for overnight accommodation in Albury (I live in Sydney not Albury), meals and/or transfers from/to the airport. The only offer of compensation was a free one-way flight using Rex in the future. I did not want the free flight I wanted the accommodation and transfers but Rex refused saying it is not their policy to compensate customers in this way.

I write this on 11/9/2025 while at Albury Airport waiting for my flight to Sydney. This flight was supposed to depart at 6:30am but then it got rescheduled to 7:30am and now it has been rescheduled again for 9am departure. I feel like I am hostage at this airport. I have not had breakfast and Rex is not offering any breakfast at the airport cafeteria either.

This is the worst airline experience of my life. Rex is in financial trouble. It deserves to collapse when it treats its customers this way.

My recommendation is to only fly Rex if it is the only airline servicing a region. If you fly Rex, you're risking this being a more expensive trip than what you originally paid for the flights. It's not worth it.

Awful. Bumped my partner off a flight from Albury to Sydney last night. Refuse to organise, pay or compensate for travel or accommodation overnight. Left stranded and scrambling to find something late in the evening. Unbelievably bad service.

We received an email on 16th July stating that our flight had been cancelled with no alternative flights for that day and received an email from Rex Airlines stating ‘to arrange alternative flights, please call this number’ (it stated for international customers, please call the number stated.) As we are from the UK, that is what I did. As they… Read more

had no other available flights that day, we requested a refund. Bear in mind the email they sent us did not have any other alternative contact method (i.e. email, text etc.)

Much to my dismay, I looked at my phone bill at the end of the month and was charged £108.50 for this phone call. Nowhere on the email they sent us does it state that their international number would/could incur extra charges, which is a breach of consumer protection law.

I sent an email on the 30th July along with a follow up WhatsApp message, then sent ANOTHER WhatsApp message on 15th August. Both messages have been read with no response.

If I do not receive a response and refund by 1st September, I will be taking this further with the ACCC and trading standards, as I feel it is appalling that they did not make this clear on their email, or their website. (They have now conveniently added that international call charges may apply on their website after I sent the email, yet there has been no response to me.) in which I have screenshots and time stamps of what it stated previously on their website and the email sent to us.

Complete lack of customer service and responsibility.

The only consistency with Rex is that you know there will always be problems. Flight delays (up to 2 days), engine troubles, the list goes on. This is the dog excrement of Australian airlines. Avoid at all costs. Show details

Rex has its moments of being on time and smooth. Unfortunately this is about 1 in 10 flights. They have the "we are you only option so we don't give a damn" mentality. Recently I had my flight delayed twice, and when I got to thr airport for the third time (30 minutes prior to departure on the dot) they had abandoned the counter and refused my… Read more

entry. I lost two days and a lot of due to their ineptitude and just sheer "not my problem" attitude.

If you have another option - take it.

Once again FLIGHT DELAYED and NO ADVANCE NOTICE!!!! Rex is absolutely useless- they don’t give a stuff about you the customer. Massively overpriced and certainly the WORST airline I’ve ever experienced. We live in Albany and about 50% of our flights are delayed or cancelled. Show details

Awful, terrible website for booking flights. Crashed 4 times in a row when booking, wasted a huge amount of time re-entering all my details, then after the fourth try the flight costs had gone up by $60 per flight. Bunch of crooks. Wont use them again unless I'm forced to. Show details

Rex truly are the worst airline I have ever travelled with. If able to just pay the slight price increase to go with Qantas. Our flight took off from Sydney, had a mechanical issue, circled for 45 minutes before returning to Sydney, Dubbo airport was closing for maintenance overnight. The plane was not fixable and by the time a new aircraft was… Read more

found we would not have had time to land at Dubbo before it closed. The flight was cancelled. We were taken to the luggage hall, were told we were on our own, we had to contact the booking office to rebook if available, I took one of the last seats on the lunchtime flight the following day. Although Rex are clear in their terms and conditions, they really offer following a cancelled flight, no food voucher, no accomodation. The cheapest hotel I could find was $350/night, something I could ill afford so stayed on the floor in Mascot overnight. They have in their terms, you are entitled to a food voucher on request if a flight is delayed by 90 minutes, I asked for this as I was booked onto a flight 16 hours later, as it was 'cancelled' rather than 'delayed' I was not entitled. You are expected to take out travel insurance incase of this kind of event happening.

The supervisor that evening was by the name of Mini possibly although very cagey about providing it, so doubt it is her actual name. No compassion

Whilst I appreciate the airline is in sigifcant financial woes, it sadly needs to fail and I sincerely hope it does, it is a disgrace to regional Australia, no accountability and be replaced by a better managed airline. If they can cut corners with care of their passengers to this degree, I have sincere concerns if corners are being cut elsewhere including aircraft maintenance and staff training