Claire was extremely polite and informative. She displayed excellent knowledge of the product without being pushy. The delivery men were efficient and friendly and on time. Show details · 1
Easy purchase online. We already have their bed frame that we love so it wasn't difficult to decide where we'll by new one we needed. Good solid bed frame with generous size drawers. We love them. Delivery guys were very accommodating. Show details · 1
Reviews with attachments
fast delivery, great selection, super friendly and responsive staff I highly recommend Show details · 1
Just received our Makin Mattresses Indulgence Plus today. Only tested it briefly so far, but it already feels solid, supportive, and high quality. Loving the build and comfort Can't wait to sleep on it properly tonight So far, very impressed Show reply
The service I received was outstanding, the staff were very helpful and friendly. I highly recommend Makin Mattresses Show details · 1
I ordered a king single Bellissimo Duet 4000 mattress and king single high profile base and bedhead due to a stroke I could not get into the store so Robin the saleswomen helped me though the process choosing a mattress the mattress and base and headboard opon receiving them the delivery lads were awesome gave them two lottery ticket woke this… Read more · 1
morning well rested i found the mattress very comfortable because my right side was affected from the stroke i have a lot of pain looking forward to many nights on my new bed
Makin Mattresses Nundah 100% Easy location to find. Customer service 100% The team from Makin Mattresses went over and above my expectations. Some of the best customer service we have seen in a long time. So Thank you ladies. Delivery 100% The guys who delivered the mattress, did so promptly. Never have I had anything delivered so quickly. They were quicker than getting a pizza delivered. Thanks guys. Show details · 1
Helpful staff and quick delivery. Very happy and would recommend to anybody. Show details · 1
I had been looking for an ultra firm mattress for some years, and had visited every mattress supplier on the north side of Brisbane. When I tested the Makin Mattress Ultra Firm, it was no doubt the firmest mattress of all by far. I hesitated for a few months to buy it, then went back and tried a second time. I reasoned if it is too hard, I can… Read more · 1
always put a memory foam topper on it.......and if I bought a too soft mattress, nothing will make it firmer. I dealt with two ladies at the Nundah store. They were both good to deal with...they quickly understood what I was seeking. My mattress had to be made, which took 1 week. It was delivered today, on time, and the two delivery guys were efficient, helpful, and polite. I had paid for them to remove the old mattress and all went super smooth. I checked the mattress over very carefully for quality of stitching and consistency of material layers, and there are no issues. update: I have had 2 nights sleep on the bed now, and it is performing to expectations. I have to say my dealings with Makin Mattresses and the mattress have been top quality. The company is the only one I have dealt with that seems to have listened carefully to customers, and created products to suit demand. I highly recommend them, and will gladly promote them through my work as a clinical physiotherapist. Bruce Gray Deagon, Queensland
Wonderful experience all around! I was able to provide custom measurements and the team created the perfect cot mattress for my little man. The team were polite and helped to load the mattress into the car. The quality and care is apparent in both the mattress and the team. Thank you! Show reply
Latest follow-ups
I'm so happy with my new bed, can't wait for tonight...I love that it's higher than my other bed and I don't have to struggle to get out of it, the only thing I'll have to get used to is my other bed was a king, but I'm sure that won't be a problem.....it'll be easier to make...thankyou Makin Mattresses Show details · 1
Follow-up · Making the bed every day nowonly takes a fraction of the time, and so much easier being so high, I don't end un
Excellent service. Picked up our mattress in the morning and delivered it back mid afternoon. Very pleased with the outcome of making the mattress a little softer. Show details · 1
Follow-up · A couple of months on from having our mattress adjusted from firm to medium, and we are very pleased with the results. We didn't know what to expect with the change but the mattress is more comfortable and we are sleeping better now.
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My new bed so far is great. I went to this company for a double sided bed they are hard to find and all of the beds here can be flipped over so last longer. They know their stuff and no pressure to buy. Great service and speedy delivery. Show details · 1
Follow-up · Well I am still sleeping soundly on my new mattress the support feels so much better than the old one and no body compressions yet so happy with that. The bed was delivered very quickly and they took the old one away.
In-depth reviews
My husband and I got a Matilda Bellissimo medium queen mattress and it was the biggest mistake of our lives, expensive mistake. We paid $3000 and in a week I had extreme back, knee and ankle pain, I was not sleeping at all my mental health was at an all time low, I went back into the store and felt like I was being gaslighted by the manager she… Read more
kept questioning me as to why I got a medium mattress and kept telling me the mattress on the showroom floor have been laid on for years and that’s why they feel good. She insisted that I need to work the bed in for it to feel the same. I ordered a topper and paid more money in hopes the mattress would be more comfortable I have given it 3 months and I am in extreme pain we rang the store again to be told the only thing they can do is I use our comfort warranty to change the mattress firmness which won’t help I laid on the plush and hard mattresses and got full body numbness. It’s extremely disappointing that they don’t have an offer of ur money back when you have these kinds of problems. We also asked to speak to someone higher then the store manager and she told me that she was it and then said there is an area manager when we insisted their had to be someone higher and we are still waiting to hear from that person. My hope in writing this review is to save the next person from this mistake and saving them their money.
Sure! Here’s a glowing review you can use for the mattress company: --- A Dream Experience from Start to Finish – Thank You! We recently purchased two Bellisomore mattresses and couldn’t be happier—not just with the product, but with the entire experience from beginning to end. From the moment we reached out to inquire about our options, the… Read more · 1
customer service team went above and beyond. They were incredibly patient, taking the time to understand our needs and guide us through the selection process without any pressure. Their knowledge and genuine care made all the difference.
There was a small hiccup with our order, but it was handled with such professionalism and kindness that we felt even more confident in our decision. The issue was resolved quickly and smoothly, with excellent communication every step of the way.
Now for the best part—the mattresses! The Bellisomore is everything we hoped for and more. It's unbelievably comfortable, supportive in all the right ways, and we’ve been enjoying the best sleep we've had in years. We wake up feeling rested, refreshed, and without the aches and pains we used to have.
Thank you for making our mattress-buying experience such a positive one. We’ll be recommending Bellisomore to everyone we know!
Makin Mattresses Number #1 for Customer Service - They Never Disappoint – I love shopping at Makin Mattresses. They are number one for making a Personalised experience. I have been shopping there for years. You always get a warm welcome and the staff are incredibly knowledgeable. The secret is ‘They are there to sell One product’ which means they know absolutely everything there is to know about their product. They ask… Read more · 1
the right questions, give you all the information you need then leave you to decide. You are not left to wonder around by yourself or have someone target you so that they can just sell you their most expensive item. There are products to suit every budget without sacrificing quality. Makin Mattresses never disappoints. Thank you Shane B for a first class and wonderful shopping experience. You spoke with such kindness and shared your own experiences in not just selling your product but having used it yourself. You made it so easy to choose what we wanted and needed. I hope Shane B that Makin Mattresses know what an absolute asset you are to their company.
Positive reviews
Second time customer and very happy. Staff were very helpful and knowledgeable and made it a very relaxing experience. (eg) Ricky-Lee. Delivery was very prompt and right on time, delivery guys were very professional and respectful. I highly recommend that people should go to the manufacturer. Thank you Makin Mattresses Show details · 1
Repeat customer I bought a second Belissimo duet medium in larger size, a bed linen package and drawer base. Australian made and best mattress by a long shot and I have had multiple over decades. Always had issues sleeping warm but this mattress allows air flow and I sleep better than ever all seasons. One great feature is how the sides of the bed… Read more · 1
hold really well compared to other beds. Another is the support you can feel while being in comfort. I recommend researching about this company as they provide excellent service and high quality products.
From walking in the door, we knew we were going to be purchasing a new Matress. Very early on in our life we had a Matress we could flip and rotate and never had any problems. Forward to the future and we were sucked in by the new mattresses that you could only rotate and not flip. There lies the problem and in only 4-5 years, our body had… Read more · 1
indented and left a hump in the middle. While we have only had the Matress 4 days, we have already experienced better nights sleep. We added our topper to just take the sting off the firmness but gee best decision we’ve made already. Thanks to Robin for giving us the opportunity to really try all the beds and make a decision we are so happy with.
Negative reviews
Very disappointed with our Makin mattress Queen Bellissimo. We have a problem with the sides sinking low on both sides to put us on a slope. We have tried to flip the bed and reverse it and it works for a couple of nights and then does the same. I watch sky and in the ad the male gets on one side and flips the bed making it look easy but our bed… Read more
is so heavy it takes 2 to do it. We are in our 70's and I have to get my son over to help flip and turn the mattress. Making the bed and changing the sheets is a gruelling task as well as the bed is very heavy and difficult to lift. I cannot understand why the mattress doesnt have handles to assist lifting the mattress. Our previous mattress a Sealy Posturepedic which we have used for 15 years appx was incredible and easy to make up and turn. I regret not buying this product again. 2 also bought a bed base and 2 side tables at a cost of $4700 I would not recommend this bed to anyone and buyer beware it has been a great disappointment.
So sorry to see this review and hear that you… Read more
There was bad communication about picking up the bed and then was not given all that was ordered and was no easy resolution of the ladies stuff up of not giving us all of the products ordered and living over 2 hours away was not very impressed with the end service after paying $4830 for a bed!!! Show details
Follow-up · Mattress is ment to be their softest one out and it's firmer/harder then the Mattress that was previously brought as a firm Mattress from another company!
We're so sorry to hear this and apologise for… Read more
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Toxic smelling matress delivered. Bellisimo, King, paid $3350. They refused to allow me to return it. I could not even use my bedroom as the fumes infiltrated. Finally went to consumer affairs and bank after 2 month dispute, and having to sleep on my couch, they came to retreive the mattress. Beware! Show details
Recent reviews
Staff were very professional, we purchased two mattresses, 1 for regular use and 1 customized to suite our caravan. Very happy with both. They even disposed if both old mattresses. Show details · 1
I had bought a mattress off them back around 2010 and based on my experience with the mattress quality and service back then, I decided to get a new one from them. Leisa at the Parkinson store was excellent. Not pushy and just simply explained what we needed to know. We ended up buying a Bellissimo mattress along with a bases and other things. The… Read more · 1
quality of the mattress is spot on and they are all made in Australia in house. You just can’t go wrong.
This is one of the most outstanding mattress businesses in South Australia the two person delivery team were the best team in South Australia Gentlemen to the core. Show details · 2
I bought a double mattress yesterday and the whole experience was very smooth from the chat bot giving me options for the available mattresses, to having the mattress delivered the same afternoon. Easy! Show details · 1
Relaxing experience, staff were fantastic & took the time to explain the differences in each mattress - Delivery was efficient & men were great. No hesitation in recommending Makin Mattresses. Show details · 1
Service was seamless from purchase to delivery! Friendly, helpful staff who went above and beyond. Delivery was scheduled within days of purchase. Received a text of delivery date and time with only a 2 hour window. Item showed up within designated time. Delivery guys helped with installation, provided advice and took the packaging away. Absolutely amazing service all round! Show details · 1
Delivery day as promised, the carriers called beforehand and on arrival set up the mattress base, and bed head. From the initial sale to completion it was all very smooth. Thanks. Show details · 1
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We're sorry to hear this, we have not have… Read more