KISA phone (2015)

Excellent phone for mum who has had so much trouble using even the simplest mobiles and their team was really helpful, I had a small issue with the phone and called them about it and they not only fixed it but gave me a discount for the inconvenience. The phone is such a simple and easy design for people with disabilities or anyone who struggles with technology. Thank you George Show details ·  1

Too simple to be of real use. If user just misses call cannot call back. Too easy to call by accident. Easily switched off by accident. Hard to change available numbers. No ability to call new numbers. Show details

Don't expect much customer service once you buy a KISA phone – Yet to be able to provide my recently purchased KISA phone to my elderly sister as, despite repeated promises, KISA has made no effort to transfer her existing Telstra service. Phone calls result in empty promises and emails go unanswered. Not sure about the phone itself as it still can't be used almost a week after receipt but KISA's post purchase customer service is non-existent.

FINALLY found a phone Mum can use! Thank you KISA – This phone has been a life saver for my mum who has Dementia. The simple tasks like answering and hanging up a phone is extremely hard for mum. I've tried so many different phones, to the point of placing notes on the phone with instruction how to answer and hang up but this still didn't work for mum. I highly recommend the Kisa phone to anyone… Read more ·  1

struggling like my mum has. Finally a phone mum can use with no problems at all, she just needs to press my name to call me and she knows to press the green button to answer and the red to hang up, super easy, wonderful! There's also a hang up timer on the phone, you can set this by logging into your Kisa account, this is another brilliant feature for mum as she would sometimes forget to hang up the phone and I wouldn't be able to reach her all day. Also a big thank you to Mel at Kisa for all her support, another big plus! 10 stars from us! Thank you to everyone at KISA for creating this phone! Super grateful!

Disappointed – I bought the Kisa phone for my aged, hearing impaired father in Oct 2020. When I purchased it, I indicated that we intended to use it with our own Optus pre-paid plan and bought the phone outright. Initially we were quite happy with it. Dad found it easy to use, although he did have some trouble getting the volume setting comfortable for him. … Read more

About 6 months after we got it, the phone started making a very annoying intermittent trilling sound while it was on the charging cradle. I contacted Kisa staff several times about the issue and followed all their advice. The staff were very patient and seemed committed to trying to resolve the issue. For a short time, I thought the problem had been solved but it started making the sound again. Even though my father's hearing is poor, the noise is disturbing to the point where he has removed the phone from its charger and now the battery is flat. Consequently we have no way of contacting him directly, nor can he call us from his residential age care facility. In situations of Lock down this is just an added stress. So disappointed that an expensive product is not doing what we had hoped.

For the Elderly - just don't even try anything else – I bought the KISA phone for my elderly Mother after trying two other supposedly easy to use modern phones. My Mum simply could not remember how to use them 5 minutes after I had shown her. Even if she wrote down what to do because when she tried if she swiped or pressed a different function button or held it too long, the screen tended to change… Read more

and so she just got confused, angry and frustrated and felt isolated. Someone suggested the KISA phone to me and it is just fantastic. You nominate the people and phone numbers you want available to the user. (up to 20 but we had just 10 so the names would be really large. The phone comes to you with the selected names printed largely and clearly on the phone. All the user has to do is press the name of the person they want and hey presto - contact..... what a blessing. My Mum only got to use the phone for the last 5 months of her life and I really wish I had known about this product long before that. I found the purchase price to be very reasonable and the monthly charge minimal but that could depend on the use of course. By the way, the customer service people are very easy to deal with to set up and to cancel the service when the time comes. Definite recommendation.

Fabulous simple phone – The KISA which has several names and details set in place makes it very easy for people to use. Obviously, when anyone buys something new to them, and different from products they may have used before, it will take time to learn how to use the new product. Repetition is the key to a happy experience with this phone which is good for the hearing… Read more

impaired and those who do not need all the additional facilities of text messaging and taking selfies or being linked to Facebook etc. All the names show up really well with black print on a yellow background. Great invention. Thanks KISA!

Makes Husband in controll – I am s pleased with the kisa phone and the staff I have dealt with. I found them extremely helpful and the phone is perfect for my husband, who has Dementia. It gives him the confidence to go out with a carer and know that He can call me if need be. Show details ·  1

Great for people with impaired cognitive function – I bought this for my 92 yo mum who has vascular dementia. We bought the grips as well as mum has arthritis in her hands and these help her hold the phone. She has some difficulty setting it into the cradle after a call due to her arthritis as well. Mum is easily able to phone the family with this phone. She sometimes gets confused about how to… Read more

answer it and presses unnecessary buttons. I don't think any other phone would suit her as well as the KISA despite her confusion.Her carers thought the phone was great too.

75% increase in monthly fee – After investing several hundred dollars on this phone KISA have now increased the monthly subscription by a staggering 75% per month. Stay clear of this company.

Poor design and quality – While this phone looks very good on paper, the build quality is poor and looks like a child's toy. I purchased this phone for my Mother as she was having problems using her Android phone due to its complexity and her advancing dementia. Within 3 months, the phone had stopped working and when returned to KISA for service, we were advised that it… Read more

had been water damaged and was therefore not covered by warranty. None of my Mothers previous phones had ever had water damage and speaking with the Aged Care Facility, they were also at a loss as to how it could have occurred due to the care she takes with her phones. Looking at the phone again, I think it is easily susceptible to water ingress making it a poor choice for anyone.

Unhappy customer – I purchased this phone for my partner who has Dementia. He was unable to use it and became frustrated. I persevered for a couple of months trying to teach him to no avail. Contacted Kisa to which they stated you only have 7 days to change your mind...seriously 7 days for change of mind not long enough for a person with cognitive decline. Oh well… Read more

lesson learnt $600.00 outlayed for something that can't be used. Please consider this phone carefully if purchasing for Dementia patients as this company will not even compromise...and read the return policy before purchasing.

Taniela Tupou – Yes smoothly on phone for besides and messaging and calling Show details

Be prepared for many accidental "pocket dials" – Whilst this phone is very basic and relatively easy to use for seniors even with it set up for multiple presses to activate the dials the accidental pocket dials are stressful and annoying . Cinsider carefully if youre elderly loved one is cabable of useing this phone correctly . If not get a bracelet style device . The kisa phone has saved my elderly father 3x but the numerous pocket dials are very stressful .... Show details

the most un user friendly phone ever – i have owned this phone for about 3 years & still carn't find the on off switich for the torch, nothing on vidoes, nothing in user manuals , or is it just for show !! Show details

Fantastic phone for my elderly Dad! – This phone has been a godsend for my elderly Dad who just cannot master a smart phone. We've also tried some other seniors big button phones but they didn't work for him either. This Kisa phone has just 10 pre-programmed phone numbers so all he needs to do is press the name of the person he wants to ring and he gets through! Brilliant! The SOS… Read more

button along with all of dad's details and emergency contacts printed on the back panel of the phone are really helpful too! I kept one of the pre- programmed buttons blank so that I can just log into his Kisa account and I can add any extra required phone number and also change it any time he needs an extra/new contact on his phone( we can just add and remove a sticker with the new name).

Phone book has problems – Logging phone numbers into the phone is unnecessarily complicated. I have had about a dozen other mobile phones and this one is by far the most awkward to log contacts. Apart from that the phone is easy to use. Show details

Great simple tech for older people etc – * Easily seen / accessed * Simple technology * Easy to charge ... Solid time battery life * Great for using as security device * I think anyone who has relatives who are of an era where tech did not become second nature needs to check this phone out as it has only one or two steps to remember to be able to fully use as a communication tool! Show details

Great for technologically challenged oldies! – We helped my elderly mother-in-law purchase a KISA phone. She loves being able to easily contact from anywhere, a family member or call a cab, with the simple press of a button. Show details

A terrific discovery – September 2021: I got this KISA phone for an elderly relative who just cannot get used to using a Smart Phone . The KISA is a God send due to it's simplicity- Perfect size with just FOUR (you can have 5) names printed in large letters including me, a relative, emergency/ambulance and home help. You press the name of the person to make a call and… Read more

that's it ! She calls me and her relative all the time now & we can call her. It has large red & green buttons for accepting a call or hanging up. Ring tone is pleasant and sound can be adjusted up or down. And that's it- very simple and VERY EASY for an elderly person to use (good for even a young child). A great addition to a smart phone if you want something to use for emergencies or calls to 4/5 favorite people. I think the price is very reasonable and if it last a few years good value. Cannot recommend it highly enough and the KISA people have been very helpful to deal with.

Many years of good service – My husband has used this 'phone for many years as his Dementia progressed. I was able to easily modify the function when he needed an even more basic phone. We have been very happy with it. I can recommend the phone and the excellent service provided with it.

KISA phone (2020) – Excellent Australian made, Melbourne based product. Purchased this phone for my father who moved to an aged-care facility two years ago. It has been brilliant! Fantastic customer service from Kisa, highly recommend. My father has never used a laptop/mobile phone in his life. He calls me daily! which is important during lockdown and I am unable to… Read more

visit. Simple to use, easy to set up; Dad loves his KISA phone! Great to have picture of his contacts on front cover as well. The volume can also be locked to loud on speaker for those hard of hearing, which works for my Dad. One of the best things I had done when Dad moved to full time care.

Excellent for our Elderly – It was comfortable to hold. It was simple with clear name labels. My 96 year old father just needed to press and call, answer and not deal with screen. Very happy  Show details

Fantastic design and ease of use – Highly recommended the KISA for a first mobile phone for a young child and/or anyone who has a disability. It's basic, simple to use and it is safe for vulnerable people as there is no internet capability and the phone is fully customised and preprogrammed to suit the users individual needs. KISA is also an Australian owned and operated company. Ticks all the boxes, thanks KISA! Show details

Perfect for my 94 year old Dad – The KISA phone for seniors helped keep us connected to my 94 year old Dad especially during all the lockdowns due to the Covid 19 pandemic until he passed away a couple of weeks ago. It really was brilliant and he did appreciate it after struggling for some time with a Smart Phone. I can't recommend it highly enough. The KISA team was great to deal with on the couple of occasions when I needed to contact them. Thank you KISA!! Show details

Perfect mobile phone solution for seniors – The Kisa phone has been invaluable for my elderly mother. Easy to use, especially as her eye sight diminished, enabling her to keep in touch with all the family. The company is easy to deal with, very responsive and set up of the phone a breeze. Use their in house phone plan which is affordable and flexible. Recommended to anyone wanting a no… Read more

frills mobile phone for a senior family member. There is also an emergency 000 button and the phone can be worn with a neck cord as a safety device.

Great product and service – Quick prompt service always. Easy to set up and order phone. Very reasonably priced. Never any issues. Reasonably easy for my father to use. I would suggest using the least number of contacts possible especially if your loved one has sausage fingers like my dad! The more contacts you have the smaller the icons, makes it harder to use. I received very helpful and kind service when the time came to disconnect due to Dads deteriorating dementia.  Show details

Service is excellent – I have been dealing with the crew from Kisa for a few years and have found them to be extremely helpful and Dimitry bends over backwards to accommodate my needs (as a blind person). Nothing is too much trouble for him and his team.

Delivered exactly what it was supposed to – Simple to use - kept my aged mother in touch with us an extra few years as her sight was failing. I always found the product support responsive and polite. I would recommend KISA to anyone who finds the buttons on a normal phone too small or illegible. It really is an elegantly simple product and if it helps extend the communication capabilities for someone even a few months it's worth it. Show details

This is my Mums 3rd phone and absolutely crap – I have been with them from 2017 and initially the phone was okay. My poor Mum who is 94 needs a easy working phone. However they don't last long I seem to change every 6 months. The buttons don't work and they are hopeless. I have left an email and then called and left message with no response. I had to call back... terrible customer service. I… Read more

now need to send phone back to them and my Mum is now left without a phone. Poor form will look for an alternative.

Picture Perfect! – Reliable and easy to use. For someone living with dementia the simple task of pressing on the picture to make a call was a great advantage. By keeping it simple, we were able to keep my mother in touch with those most important to her. Show details