Jayco Silverline

Always ongoing issue with our van, however the main problem is getting anything fixed and to find a Dometic repairer is impossible to the point we have not had a fridge for over two year as unable to get it repaired, resorted to buying a new one and now waiting to get somone to install it.

Jayco van – Good van for travel and we are building so it’s been home for a while Windows cracking I feel it’s a problem caused by the blinds they are silver on the window face heat builds up it’s reflected back into the double glazed window and bang it cracks, solution just use your drapes not the blind ! John B Show details

Jayco silverline – I have a 2019 Jayco silverline I brought brand new it is nothing but a piece of crap I have had many many problems with this caravan I would not recommend a nightmare to other people to buy if you buy a Jayco silverline you are buying yourself a nightmare or do we call it open up the gates of hell to yourself after buying one of these hands fairy… Read more

poor-quality Steve made in China an assembled in Dandenong Melbourne. Jayco should be very ashamed of herself selling caravans like this I will never ever buy another Jayco. I also have over my caravan so when people see it as I drive along the road it says it's a junko Jayco it is just a piece of crap so please do yourself a favour and do not buy one of these caravans you'll save a lot of money annual certainly save yourself from having many many headaches you get sick of fighting with Jayco about fixing the problems that you should never ever have to put up with so far I have had 18 problems with my caravan one of the problems I had fixed came back 2 months later and that is the floor of the shower base cracking yet again I do not know in how they make money on these piece-of-crap and how many different let alone [Name Removed] can sleep at night knowing what they are doing to the Australian people. I really hope that the manager of Jayco gets a lot of karma in his life he deserve every bit of it he should rot in hell.

An off-road family apartment – I love this caravan. I upgraded from a 21.65/4 silver line outback. Just went to the dealer to buy a cover for my old one after washing it. Chucked the young fella on the bunk bed and he went spaz. Me and the missus are like “ we’ll have to get bunk beds at some point”. We got offered a sensational deal since it was the demo with all the fruit so… Read more

took it.

Couldn’t be happier. Has an incredible amount of storage which far surpasses the 21.65/4. Has a storage door with access to the bottom bunk. This is incredibly handy to access the Same storage from inside and outside. It has so many toolboxes and storage we used to have to pack the old one carefully. With this one there’s no shortage of space to chuck stuff. I haven’t ever filled the storage in a trip there’s always space left over.

The trade off with the bunks was a smaller bathroom since I only go there to crap and shower it’s not a problem compromise. The mega storage offsets sny concerns there. Who wants to go away in the caravan and spend time in thebathrooom anyways.

The club lounge fits my whole family including the grandparents for dinner quite comfortably.

It also looks mad with the custom graphics kit. With the sat dish and antennae up it looks like a space station. And epic one at that.

Rows incredible behind my v8 WH and my SRT. Can still pull this epic beast with my new trackhawk so happy days.

Also love the outside entertaining unit and generator storage.

Great van – Done a lap of Oz and Tassie in our second hand 2014 silverline outback.Been living and travelling for 5 years No problems at all , many ks on corrugated roads and sandy tracks. Love the double slide out, tows very well. Do your maintenance as with all things and it will look after you. Show details

Love this style of Caravan – We wanted room inside and this is what the Silverline offers with the double slide out and our own shower, toilet it’s a home away from home, we done a towing course and this helped so much Show details

Nice van but many problems – No information on cameras, how to set up and use. Cannot get any help as to why slideout won't work. Drainage system poor and needs to be changed

Amazing comfortable caravan – We got our 21ft 6in Jayco Silverlite van in September 2022. We are so pleased with the comfort & design. The slumberland mattress is more comfortable than our bed. Theres tons of storage, roomy fridge/freezer. Oven is great & separate griller. Love all the features. A great investment. Easy to tow. Packing up takes no time. Perfect for a retired couple. A big thank you to Ben & Braydon & Bec.

Jayco is great – Our family is very proud travelling the country in our jayco silverline. Meeting so many families on the road with big brand vans with so many problems and we have none. Honestly a fantastic van which has tackled many dirt roads and beach driving. Definitely buy another one in the future if I can do another year travelling the country.

Love my 21ft silverline – This is our second Silverline bought from Newcastle Jayco. Yes we’ve had a few small issues but the dealer has been great at fixing them. Tows great behind our Range Rover Having had a Sunliner $300 k motor home before our Jayco, that was just a disaster, we couldn’t be happier with our Jayco and the Newcastle dealership in particular. Jeff Show details ·  1

Great caravan. Good value – We have a 2017 2165-4 and have travelled over 30000kms. No major problems whatsoever. Well looked after by Jayco Horsham. Tows well behind DMax. Would happily buy same van again! Show details ·  1

Good so far but not without a few problems – Gas oven had to be replaced .poor drainage in the shower they reckon they fixed it but still the same replumbed it myself .tyres on left hand side wearing badly from new but not a warranty claim Show details

I think it will be a great van once all poor accessories are repaired! – Brand new2019 model just picked up,back twice in a week,Side boxlocks & side gas doors won’t lock & burst open,satellite tv didn’t work, paint defects, leaking shower,oxidisation on stone guard bolts,Alexa issues. Show details

Great van – We’ve had six vans to date and our 2019 silverline is by far best.No problems to tow in any weather.With the four cameras and the esc braking makes a very relaxing drive.Also no need for self levellers.No problems with it to date.An all round great van. Show details

Happy with our Silverline – We purchased ours a 2016 second hand but basically new. We have travelled 40,000 mile so far travelling Australia. We stick mostly to bitumen but have hit the dirt with no issues. We have had very minor issues such as a broken draw handle, table lounge sag due to no support for the side of the storage door, they were easy fixes. We purchased ours… Read more

from Halls in Mildura who are great to deal with both purchasing and servicing. Would I purchase another, yes. They tow great for a large van with comfort plus and handle Australian conditions if you drive to the conditions with a few mods, such as foam covering over pvc and break wires, also fitted a rock guard. We have the double slide out and wouldn't be without it.

POOR BUILD QUALITY – Purchased a 2016 Jayco Silverline 21.65-3 recently and it was just 3 years old and with little use. I would say that I am fussy, having worked hard all my life for those retirement benefits. The build quality on this van leaves a lot to be desired, shoddy fittings, careless front lounge construction, additional screw holes where they shouldn't be… Read more

and overall poor quality assurance. I must have purchased a Monday or Friday van !!!. Won't ever buy a new one for the price.

Faulty Dometic Windows in Jayco Silverline – We have a 2016 Jayco Silverline Outback. Having worked hard to afford a luxury van, we are very careful to follow all manufacturers instructions. While sitting in a fully enclosed shed between trips the bathroom window developed cracks, top and bottom. The dealer where we bought the van, Jayco and Dometic have all failed to help in any way. The… Read more

Dometic employee continually accused us of using chemicals to clean the van with, that must have damaged the window. I assured him verbally and by email that was not the case and if it were, why was the damage to only one window??? I have seen reviews from other owners stating the same issue. Beware of Jayco's windows, they will not admit to faults.

Comfortable & looks the part but only skin deep – Jayco have managed to get some things right, handling excellent, comfortable yes, materials used second class sat dish hopless in wind similar to local tv antenna both are sloppy or not fitted correctly reception drops out in wind. I had cause to move the infa red sensor for the SatTV as it was around the corner from where we sit only to find… Read more

that the shelf holding the radio & sat king units were fitted with double sided tape.(REALLY) While doing this I noticed the wiring hidden out of sight was a pigsty as it is above the fridge.(BIRDSNEST)

We to have had issues as we are on an extended trip so far across 4 states having warranty repairs fixed seems to be just to much hassle for many of the dealers or is it that Jayco don't like paying for these?

Warranty repairs are the responsibility of Jayco under consumer law yet when trying to have the Aircon rectified 1 dealer told us we didn't have the temp set correctly. The same dealer who we had booked 5 weeks prior had 4 warranty issues to attend to 1 was the aircon didn't manage to fix any yet on delivery in the morning we had to accept a minium charge.

How to turn customers against a brand as we are seems the only dealer who is interested is the 1 where the van was purchased.

We are out of pocket for 3 nights accommodation while our van had the Aircon fixed by a refrigeration company not Jayco they didn't want to know us.

Would we recommend Jayco NO look else where seek a company who TAKES RESPONSIBILITY and look behind the facade. When you spend approx $90k for a product you are intitled to expect a quality item without defects seems the QUALITY CONTROL IS THE CUSTOMERS RESPONSIBILITY for Jayco

Poor quality control ex factory – We owned a 23ft Sterling for 9 years with only 2 warranty items which were fixed very easily. We bought a new 21ft Silverline late last year and have had nothing but problems with it. We have had to have a total of 36 separate defects rectified under warranty, most of which should have been found and fixed prior to the van leaving the factory. The… Read more

Jayco service centres and staff have been very helpful in dealing with our problems and managed to rectify most of the faults at the first attempt. On our most recent trip of 7 weeks we had to visit 5 different Jayco service centres in two different states. This was very time consuming and frustrating, to say the least. I sent the Jayco National Sales and Service Managers an email detailing all these faults and suggesting they should review their quality control systems and all I received in return was an email from a customer relations advisor thanking me for my feedback and understanding my frustration! Hopefully all the faults have now been fixed and we have many future years of happy camping however I fear the worst as it is now out of warranty. I used to recommend the Jayco brand to one and all however I now advise people to be very wary of the quality of their products and to get it thoroughly checked prior to delivery if they buy a Jayco caravan. We have spoken to many other Silverline owners on our travels and most have a similar tale of a considerable number of defects in the first few months of use. Apart from the above, the van is very comfortable and tows well.

Silverline Consrtucion First Class – We have a 24.75 Jayco Silverline Outback 2015 Our first trip around was around Australia 3 months and 25,000 k 95% on tar sealed roads,its our third trip around the block all in Jayco vans.we have only had minor warranty problems. The construction is first class we had a B Double hit the back of our van with some 100 mile an hour tape up job we… Read more

drove away B Double needed 2 large tow trucks, I have photos.

I can not speak too highly of our Silverline only one problem we have been unable to fix, we ordered our van with 3 water tanks, but the pump wont suck water from the 3rd tank at the back of van, and never has.

Jayco Van Beautiful – We have travelled most of the country in it, on all sorts of weathered roads and in all sorts of weather conditions, including cyclonic - no leaks, however she isnt a fan of the wind! The height on the van makes it difficult to tow on extreme windy days - which is fairly normal I think. It tows beautifully otherwise, and with the brake lock… Read more

system ( tried and tested) this is an amazing piece to ensure the van does not leave the road. Other than some issues with the springs initially which Jayco have had changed under our warranty, we are having an amazing experience with our Jayco van.

So many problems, poor build standard – Where do I start , freezer won’t freeze we were told freezer in Caravans are not meant to freeze , 9 months later lots of return visits we had it all replaced , bed broke, ensuite door falls off had to go back twice before it was fixed , shower not draining, leaking roof and windows , brakes not working properly from day one only just repaired a… Read more

month ago , sink popped , hole in fibreglass , water leaking out of shower, cupboards dropped, table edge ver sharp , rip zip on chair came away , that’s a few of the issues we have lots more issues latest is windows cracking while van sitting in driveway. Are we happy with our Silverline the answer would be a big NO