Domayne NSW, Penrith

I got a great deal on a lounge. Lovely salesman and the delivery guy went above and beyond. Show details

purchased a lounge from domayne penrith, because the lounge had just gone out of warranty they refused to repair the lounge under warranty, so I payed for, but while waiting for the part to be supplied the rest of the lounge had problems. spoke to domayne again and was still given the same responce. I then took the matter to fair trading, after a… Read more

few months fair trading got back to me with domayne refused to do anything with the lounge apart from a repair that I had to pay for. Fair trading told me that by Australian standards they were supposed to offer the first repair free regardless of age. fair trading told that the only avenue was to take the matter to court, and that the beleived this was a major matter and because of that I would be entitled to a refund. I decided that I would take the matter to court as this was the only avenues left. The other issue was that we where told that by the salesperson this product was made in Australia using Australian leather but throught the process we discovered that this product was infact made in China. Took the matter to court and at the hearing was offered a free repair but in doing so I wouldn't be allowed to leave any reviews. I refused the repair as I beleive people should know how domayne penrith deal with their customers. The court ruling went against me, the matter found to only be a minor fault contrary to what fair trading beleived. The offer to repair was gone but I'm happier as I rather have the lounge repair at my cost with products that I beleive are better then the chinise products that would have been supplied and I am able to make this review. As for the matter that we where told this lounge was Australian made, the only evidence we had was affidavit from me and my wife saying such but this was not enough evidence. I will never buy from any domayne again and my suggestion to any thinking of doing so either record and have written down anything your told because you may need it in court.

Excellent Service - Penrith Store Mehdi – Service was 5 star. Mehdi was not only helpful went above and beyond for example I bought a beautiful table and we swapped several chairs in and out of the table. When Mehdi wasn't sure of something he gained the right advice from other staff members who were also excellent. A great experience overall and extremely happy with my purchase. Thank you. Show details

Don’t shop at domayne – After zaveed selling us what we thought was a 4 seater lounge with a split base and cushion with a 6-8week wait, 3 weeks later get told lounge is ready and gets delivered to find it’s the incorrect lounge. Multiple emails and phones calls as I’ve trailed over seas on holiday to now be told that they will take the lounge back however need to pay… Read more

20% just for them to take it back! An absolute joke! Do not use these people they have been reported to the OMBO as this is beyond what any customer should have to deal with.

Will never be shopping here again.

Wonderful Product and Delivery service – Purchased a King Koil Mattress pursuit Medium. Was served by Sulo Chana you gave us excellent advice and service. Our delivery was excellent the two delivery men were so professional and assembled our bed even though they didn't need too. Highly recommend Domayne Show details

DONT PURCHASE HERE - $8000 lounge, poor quality and no solution provided – I purchased an $8000.00 fabric lounge from Domayne Penrith only 2 months ago now. The lounge from day dot has been the worst quality i have seen in a lounge. The fabric excessively pill's, I was told it was my pillows on the lounge and then it was what i wore when sitting on the lounge ( i.e denim) i changed all of this and it still pilled. They… Read more

sent out someone who then just gave me depillar and told me its normal for me to have to de-pill by lounge after every use. I then when was de-pilling the lounge the fabric had worn so badly in one area the de-Piller that they provided then pulled the fabric. Their response was it wasn't their issue as it was a pull (from the depillar they provided). The service although responsive has been terribly unhelpful. The first email i received back when i raised a concern was a instruction manual within a bank email with a pdf of how to depill my lounge. Instead of actually trying to help or understand my problem they've only made it worse to then claim they are not at fault. Please DONT purchase here, I have another fabric lounge from them that was great 6 years earlier that never had this issue but unfortunately the service and quality of their product has gone downhill. Please take your money elsewhere.

Frustrated and misled – A month ago we purchased a lounge and it was delivered promptly early the following week. The delivery men were reluctant to assemble the lounge as this 'wasn't on their docket' but upon us contacting the store they completed the job with dignity the following week. At time of purchase the furniture manager (according to his business card),… Read more

Zaveed, told us the lounge had a 20 year warranty, which was a big factor in our purchase of the lounge. After a fortnight we began contacting the store to get the warranty documentation and the relationship deteriorated from there. Promises of emailing the warranty to us, 'it is only 10 years', 'we/Zaveed will get back to you...' This week has brought some unsatisfactory resolution: the warranty, which was eventually emailed and also attached to the bottom of a cushion (but no one knew or told us), turned out to be 15 years. ('Thanks for educating us about the warranty' was a bizarre response), Zaveed didn't ring us as promised, but apparently admitted to saying it was a 20 year warranty...This morning's phone call ended with an apology from someone but our observations would be about very poor communication within the store and with customers. Who takes responsibility for wrong information? 'I will tell my franchisee next week' doesn't really help us. Why have we had to contact the store repeatedly for clarification/assistance? This morning's call was greeted with 'What exactly is your issue?' which makes us wonder if customer service is a priority. Zaveed was very engaging and professional during the sale but has been missing in action in the weeks since. Despite Domayne having beautiful products and extensive advertising, we won't be going back, nor would we recommend them to anyone.

Delivery Drivers – I ordered a new mattress from Domayne Penrith which was delivered today. And i cant fault the 2 drivers who were friendly, on time but went out of there way to assist me unpack the mattress for which i was grateful. very impressed with both guys and the customer service they gave. Show details

Super duper customer service – Zaveed was fabulous in selling us a new Australian made sofa (so pleased to support Australian manufacturing) and a Scandie armchair. And Mohamed and his mate were fabulous with the delivery. And the whole crew at Domayne Penrith were warm personable and knowledgeable. Show details

Excellent delivery men Manny and Lindsay – Today Lindsay and Manny delivered beds and a tempur mattress to me. They are outstanding. Friendly, respectful, efficient and knowledgeable. Importantly they were on time! They assembled 3 bed frames leaving no mess. I highly suggest Manny and Lindsay for assembly and delivery of products and thank them both for being so reliable. It took… Read more

the stress of bed assembly from me. I suggest more Cook Islanders/Pacific Islanders be employed by Domayne as they have natural strength and are so personable. Great temperaments equals great customer service.

On the downside my very expensive temper mattress is a huge disappointment. I returned to the store to complain only to find out Sunita had taken the water marked cover home to wash it!!!!!!! Unprofessional and unhygienic. I was greeted with the argument that I’d purchased a mattress on “clearance”. Never was I told this. I was told a lady changed her mind on the sale and my mattress was in a box. It was considered unprofessional “dodgy” to carry out this practice of washing a bed cover at home before selling it to a customer!! In a sensitive coronavirus era, I found this irresponsible and as they don’t have another 30 mattress as they haven’t ordered stock then provide me with a 30 mattress that you do have in stock. Hi her value is not my problem. Domayne have sales on tempur yet Sunita had the hide to tell me I’d have to pay more!! NO!! I DONT! I was provided with a dirty product -taken home and washed by the proprietor!!! We honestly find that a first. And so disgusting. I don’t want my money back. I want what I ordered. I do not want a thinner mattress especially after the hard pitch sell about tint 30!!! I’ve called the Department of Fair Trading. Once I rectify this issue I will never shop at Domayne again.

BEWARE the shopper!!!

Excellent service and very attractive showroom – I visited domayne store in Penrith for my new bedroom purchase. Store is all beautiful and easy layout. Staffs were very friendly. I was served by Sulochana and Majid. Both were very nice people. They helped me thru all my bedroom purchase. I’m very glad I went to Penrith Domayne in bedding department. Both of staff are well advanced with their… Read more

product knowledge and service is top of the roof. I highly recommend anyone to go to domayne Penrith for their next bedroom purchase.

Best Customer service by far! – Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store. Show details

Great Service From ZAVEED !!!! – We were looking for lounges, wasn't sure what we looking for. Zaveed from Penrith store was very helpful and friendly. We ended up buying lounge and dining setting. Great customer services from Zaveed . Definitely coming back to him to buy more !!!! Show details

Almost 2 years complaining about a couch that ARRIVED faulty! – Avoid avoid avoid Each store is 'owned' by a franchise and some stores are managed better than others .... when we purchased a couch it was managed well, by the time it was actually delivered it was not ... Almost 2 years complaining about a couch that ARRIVED faulty! The store was advised immediately and communication has been back and forth… Read more

ever since .... NOW that they have agreed with the multiple faults and poor customer service experience I am expected to either pay $800 to cover transport cost of the new couch OR drive myself...???

Penrith Domayne – Horrible Horrible customer service from Penrith Domayne Bedroom furniture staff. 1st person wanted to charge extra for the fabric, 2nd staff member said it was all inclusive. Following week we went back to buy the bed and the service guy supposedly gave us the incorrect price for the blanket box and said the advertised $1599 Which was by the bed… Read more

was a typo.

Dishonest by bunch of people and took our money and got the deal we were happy with at Castle Hill Domayne.

Will never go back there again!

Terrible – I advice everyone not to buy from Domayne furniture especially from the bedding section. They treat customers very bad and have no respect at all especially from the manager [name removed]. I bought a mattress from them and they delivered the mattress at 6:30 am, they threw my mattress outside and the mattress costed me $3800. I then called the… Read more

shop and spoke to the manager [name removed] she hung up the phone on my face and then I called 4 times but kept on ignoring me. Just be careful when you buy from these guys and especially don't deal with [name removed] she is rude, disrespectful and a liar.

Bad customer service & late deliveries – Don't purchase from the penrith store unless you want to constantly chase your order & be given nothing but attitude when questioning the timeframe remaining on your order. Finally when your furniture is in your told 3-4pm on Saturday then 5pm comes nothing. Then it's 7:30-8:30pm then oh sorry the driver had to go to the doctors no delivery… Read more

today. Useless staff & delivery contractors!!! Don't waste your time or money!!!!

Bad customer service & delivery contractors