Celebrity Cruises

Worst cruise I've ever sailed on. Do not sail if you're under 50. The average age of the cruise must have been 60, it genuinely felt like an aged care home. Every bar and venue was cleaning up and closing at 11pm because they were empty and everyone was back in their cabins. There is also constant upselling and the service was so poor for a… Read more

"premium" line. The entertainment was good but it was the same as all the other cruise lines. Avoid at all costs, I couldn't recommend it less, sail with any other cruise line instead.

Am a loyal member of Celebrity Cruises and will have elite status at the end of the next cruise. They have really deteriorated in terms of their customer relations and offerings. I have booked a cruise in concierge category on a guarantee basis knowing they would allocate the cabin. I was thinking that my status would help in allocation and that… Read more

all concierge cabins would be lovely. NO NOT SO!. Cabins are allocated randomly and concierge cabins can have 20% obstruction when looking from the cabin entry door! So this is 20%!! Every Attempt to discuss has led to me being stonewalled.

Celebrity Edge – A Truly Luxurious Cruise Experience!!! From the moment I stepped aboard Celebrity Edge, I knew this was something special. This ship truly understands the meaning of luxury, comfort, and exceptional guest care. The attention to detail was outstanding. Everywhere I went, the staff were warm, professional, and genuinely focused on… Read more

making every guest feel pampered and valued. It felt less like a cruise and more like staying in a world-class floating resort. The food was absolutely exceptional. Every meal was beautifully presented, full of flavour, and restaurant-quality. There was an impressive variety of dining options, and each experience felt refined and indulgent. It was easily some of the best food I’ve had at sea. My cabin was a haven of comfort. The bed was incredibly comfortable, the pillows luxurious, and the overall design modern and elegant. The Infinity Balcony was a standout feature — breathtaking views, fresh sea air, and a peaceful space to relax. It added a whole new level of sophistication to the cruise experience. Having been on 14 cruises, I can confidently say that Celebrity Edge is among my top three. It offers the perfect balance of luxury, relaxation, and value for money. Every detail, from the ship’s design to the service and atmosphere, exceeded my expectations. Celebrity Edge is not just a cruise — it’s an experience. I would highly recommend it to anyone looking for a premium, unforgettable journey at sea.

Cheap ports miles from anywhere, poor food quality, the ship is old and tied, show quality average. Spend your money elsewhere. Show details

Celebrity Retreat Suite cruise a massive disappointment – Bitterly disappointed with the lack of meaningful Retreat facilities and the standard of the Sky Suite cabin on this vessel. We expressed the wish to disembark and to have the remaining balance of days refunded but this was denied. We have decided to delay our detailed review pending completion of the cruise and to allow Celebrity management to address the issues we have raised with them. Show details

A new ship style and a fantastic cruise – Overview This was the first of Edge class ships (2018) .....now one of four with the last two growing by 70 ft and 10000 T We can compare as this was our third trip after Solstice & Eclipse of the earlier classes. This wholly new style must have the opposition very worried. BTW, I hear that Princess has joined Norwegian, breaking away from… Read more ·  1

Carvival, which owns most of the large known brands. Your early 'walk through' confirms a new round stage theatre, two -level midships open music/bar area, four theme restaurants, two (or is it three) specialty (cost) & two 'suite guest' only restaurants. Modern shops and one ltd general store. Much more and all with a classy feel. The ship attracts many Aussies & international guests and the people are often open with nice trouble free guests. In the main, nice middle aged. Dress sense is well, sensible. I wore polo shirts and coloured slacks/jeans but not denim to the restaurants. 'Chic nights' a little better. Our ship had 50% aussies and 50% others mostly usa. Although say Royal Princess had very nice food and great entertainment I would go back to Edge despite a $5000 fare for two compared to the same places and time on Royal Princess at $3000 As the theatre and Buffet is at the Bow and most restaurants at the stern perhaps your cabin should be Mid-aft or aft. This is a very nice ship.

Main Theatre Entertainment Every night was a different show of very high quality. Only on two nights (of ten) did I feel that it was aimed at a younger group but was resolved on their next appearance. The stage is round and comes close to the audience. Literally, impresses in every way.......and with the superb sound.

Other Entertainment Afternoons might have say three band performances at separate times and likely two are different. One other on deck. Nights continue the theatre entertainment. Sometimes the Eden restaurants area has music. I was amazed to see new acts turning up well into the cruise. Late in the cruise I discovered The Club....tucked away near the theatre, where all sorts of activities take place. This ship is unreal.

Stateroom (& service) We travellled in a new style 'Infinity Balcony) and was very pleased with the open extension to the 'balcony' which is part of the stateroom. It is veiled, if needed by folding doors or a full drop screen. The top glass can drop by switch to half way. The overall room is a new design and the bathroom very modern. A couch is provided although the TV is fixed and opposite the bed. The bed, for me, is way too soft and hard to turn over on. The staff for cabin make up were great. TV has multiple world news (inc Aust) and programs not really enough. There was no program guide which made planning impossible.

Main Restaurants There are four restaurants of theme. Greek, Italian, Cosmopolitan and American style. The atmoshere IS a little different although the food rests on a similar style with some specialitys of the above. Not large servings (you can ask for more) and the feel that you arn't really dining on that theme because of limited choice.

Other restaurants Main passengers have those four restaurants and the Poolside grill. The 'buffet' is served in the Oceanview Cafe on 14 at the front of the ship. There are the Spa cafe (small) and another attached to the Eden area (Stern). All free as one would expect on a cruise. I admit that I wouldn't like to pay for the ships upkeep ........but they are in US parlance "Complimentary". Common across US owned ships. You can pay for The Grill or the wonderfully located Eden restaurant , low down looking at the wake of the ship. The cost is at Eden $US102 per head. For a couple that's $US 204. Perhaps in Aussie dollars nearly$300 plus drinks. For Suite guests they get Blu and Luminae restaurants. I assume thats included in their fare.

Ships card use The ships card accesses your cabin ....sorry stateroom, and pays for your drinks therein and all costs onboard. You sign AND get a receipt. I'm not a great fan of Princess cruises medallion.

On board costs Stateroom cost is $US 7.50 a litre for water. Small water bottles of water costs throughout the ship except for two bars....umm....somewhere.

Use of tenders 'The Magic carpet' (docking deck) moves from a bar area to water level and has a full on open deck area with multiple exits. Often, private companies are used with great capacity. Both have A/C.

Safety & Covid In Lifeboat mode well over 200 people can be taken off. By design, for space, these are Catarmaran hulls but is this suitable for rough lifesaving conditions? Passemgers do not get life jackets in their cabin and are requested to go to their Emergency station for direction and possible loading into lifeboats. One can only suggest that any direction is better and more immediate than Concordia or Twin Towers. It ised to be assembly on the lifeboat deck.

Covid A net search reveals that............ A few lines like Norwegian use A/C of HEPA 13 (Medical grade) Many others like this ship use that in their medical rooms but claim 100% fresh air. But they and Edge use Merv 13 HVAC. I note that out of our four cruises we've had in 14 months that we're had Covid on two and usually in the last day or so. Why in the last day? A/C settings? Here's the score (and yes I'm aware of Ruby Princess etc.) Coral Princess -Royal Princess .......NIL Celebrity Eclipse -Celebrity Edge...Two of Covid OR is this a co incidence?

Great ship, great staff,,,,,,,,,,, but management sucks 4 days after returning from a great cruise I get an email from Celebrity..... Tue, 4 Nov at 11:17 am,,Thank you for sailing with Celebrity Cruises. We hope you had a wonderful time and a safe… Read more

trip back home. We have found a Tablet that may belong to you in #305049 Cabin 7244. Please file a LOST ITEM report using the link below from our Lost & Found Software company: Report Lost Item Once completed, please email itemrecovery@rccl.com with the Chargerback Lost ID# provided. This will help us initiate the mailing process and reunite you with your belongings. So, I fill out the report with complete details, Colour of Tablet cover, Tablet Colour, Make & Model of Tablet. Same day but hours later ,,,, Dear R**** W******, Your report has been entered into our lost and found database. Your lost Report ID: 42520353 Fri, 7 Nov at 6:56 pm, Your lost Report ID: 42520353 Description of your item(s): Tablet Color: Gold Case Color: Red Brand: Samsung Galaxy Tab S9 5G Serial #: R52W******** Notes: 14.6" Tablet. Red case Mon, 10 Nov at 6:56 pm Dear R**** W******, Your lost Report ID: 42520353 Description of your item(s): Tablet Color: Gold Case Color: Red Brand: Samsung Galaxy Tab S9 5G Serial #: R52W******** Notes: 14.6" Tablet. Red case Status Update Still Searching We are still searching for your lost item. These things can sometimes take time. " HOW CAN THEY BEEN SEARCHING " WHEN THEY CONTACTED ME TO SAY I HAD LOST IT ??? Thu, 13 Nov at 6:56 pm - Status Update Still Searching Thu, 4 Dec at 6:55 pm - As of this date, we have been unable to find your lost item SO, THEY FOUND IT BUT NOW HAVE LOST IT ! NEVER AGAIN USE CELEBRITY

We had an 11 night cruise of eastern Mediterranean. Rome to Rome. Ship was amazing. Food amazing. Staff amazing. Captain was brilliant and funny and professional. Cruise was expensive and quality was excellent. Entertainment was good, but could improve big time on the daytime and evening periods. Drinks package so expensive we didn’t take it.… Read more

In fact we know other cruisers got their drinks package nearly half price that we were offered. These people were not regulars cruisers or getting rewarded by Celebrity. We would love to know Why? On board everything is so expensive. Gratuity 20% on everything. 2 port stops Bar Montenegro and Split Croatia, we had to ask why? They were extremely disappointing. The money this cruise cost, these port of call should never be on the schedule. If you enjoy the casino/ poker machines I would advise you safe your money. They paid out very very little.

We booked with My Cruises a year in advance for India's, Golden Triangle . Eight days touring over land then 13 dals on a cruise . Finally the day arrived. We had a 13 hour flight via Singapore to Deli arriving 7.30pm. Got to hotel and hit a shower around 9.30pm. No use unpacking as only staying one day. The supposed half day tours were a full day… Read more

and left absolutely no free time for 6 days straight. The problem being it was no good staying back missing a tour as the hotels were in La La Land, nothing to see. When we boarded the ship we were both very sick from something we think we ate or drank in one of the food stops on our extended tours. One thing that i found (and had heard about) was the tour guides incredible determination to cash in on money earning side schemes. Not surprising, it's easier to milk tourists than cows. We have sailed with Celebrity Cruises before and have never been disappointed. We checked in. The ships cabin vent in bathroom had a thick inlay of dust which i removed as best i could. As we both were so sick i felt that had to call the attendant in to disinfest the shower and toilet after a day or two onboard. He did a very thorough job he didn't however wear any rubber gloves, no personal protection whatsoever. I was horrified. I went to see the medical on board practitioner for some advice on my condition. The lady at his quarters said it was going to cost $250 American dollars for a consultation. Two days later (day 4) the ship denied passengers serving themselves at the Oceanview meals area as Gastro had broke out. A member of our group told me that he visited the doctor so i asked him how much he was charged, his reply flawed me, nothing was his reply. I just felt a lot of the sickness could have been obverted, if handled pronto without the $250 penalty for falling sick. This review cannot be concluded without a mention of the staff and entertainment. "Entertainment"- Simply the best no risk there. Kristine (solo performer) was one of the many performers that set my heart afloat (pun intended) with an outstanding passion for her craft. All acts as is typical of Celebrity were sensational. The ships crew just awesome, polite and very understanding. Ciao.

Very disappointing review that failed badly to live up to it's promotion – Synopsis ------------- This cruise was overpriced, over promoted and under delivered. ------------- We embarked upon what was expected (due to the wide variety of Youtube videos attesting to a high calibre cruise and Celebrity's own promotion and advertising) to be a luxurious cruise. Unfortunately, the only really commendable elements of the… Read more

Australian Wine Cruise we took on 1st December 2024 to 10 December 2024 was the quick and easy boarding and disembarkation processes. Everything else most definitely fell far short of the aforementioned promotion as I will elaborate below.

1. the Retreat Class we booked was supposed to provide a level of excellence and even luxury one might expect in a five star hotel. Well sadly, it certainly did not. The Retreat is promoted as being a special enclave of the ship where those in Retreat Class suites could expect to be overtly pampered. Again, whilst there was a special lounge (akin to business class airport lounges) and a separate restricted deck environment, there was none of the expected (again from the promotion) "lap of luxury" accommodation and service. The Youtube videos routinely show these Retreat areas when there are limited passengers around and we found that rarely if ever to be the case save perhaps in an after hours situation. The actual lounge itself as I've mentioned is akin to an airport business class lounge and was worse than many such lounges as there was a paucity of food and beverages in quality and content that was indicated to be from the advertising. 2. The much lauded Luminae restaurant (restricted to Suite Class passengers) did have some specialty type foods however, they lacked any real quantity with most meals being little more than a sampler of entree, main and desserts. If Room Service (see point 3) was up to expectations this may not have been the issue that it turned out to be. 3. Room Service was promoted as being a higher calibre than room service in non-Retreat Class cabins. Our room service was extremely poor with often missing requested items (including even cutlery on more than one occasion). Hash browns were overcooked, generally cold (as were most of the meals delivered) and again overall this was the worst room service we've experienced on a cruise line. So much for the promoted luxury room service. 4. Butler Service is promoted as a standout feature of Retreat Class. On one occasion our butler brought to our room breakfast which we had not ordered. It turned out it belonged to another passenger's suite and that passenger needed the food on time due to a shore excursion. I can only imagine that the tray was redelivered to that other suite as I can't imagine it was sent back due to the shore excursion timing. Our butler failed to provide the expected support and service we had come to expect from the promotion and advertising. This was exacerbated on the last day of the cruise when due to illness my wife required some small breakfast in the cabin however, the butler could not accommodate us. 5. My wife tripped awkwardly during the first half hour of the cruise walking from the balcony into the cabin to get her camera for the sailaway and her foot caught in what I can only describe as a dangerous and obscured recess in the door step. She fell heavily and spent a large amount of the cruise very restricted in her movements. Her leg was badly bruised and although the medical centre provided a satisfactory level of care our cruise inevitably suffered from this event. The ship's Retreat Concierge manager Denise tried to partially compensate us with a $1,200 "Future Cruise Credit". Now whilst this was nominally worth something it is something we do not plan of availing of with Celebrity Cruises after what was a very disappointing cruise. Conclusion ----------------- Would we recommend Celebrity Cruises and in particular the Edge? A most resounding no. We've cruised on far more enjoyable ships where the service and facilities were superior at a much lower price point.

Celebrity Cruises taking the Mickey – We are currently on a cruise out to Samoa from Auckland and whilst we cannot fault the staff in the very least (they are amazing), we feel the cruise line is having a lend with their drink pricing. We have a premium package which has cost an arm and a leg. On our previous Celebrity cruises we have been able to drink pretty much whatever we wanted… Read more

aside from top shelf. The Premium Package is limited to drinks up to the value of $20USD and yet many of the cocktails are $21USD…….What??? This is just downright RUDE!!! Will be reconsidering a fourth cruise with Celebrity.

A great cruise ship with some silly shortcomings – This was an incredibly comfortable ship. We sailed from Barcelona to Rome over 9 days and paid extra to be in the 'retreat' section of the ship. In summary I would have to say that the amenities were excellent, cabins spacious, decor of the dining rooms wonderfull, entertainment and activities very good and staff friendly and attentive. However… Read more

I have to reduce the star rating because the meals, even in the exclusive restaurants, was not up to the standards of the other aspects of the ship. i.e below par! Also I can't believe that on a so called luxury cruise where the linen on our beds which was indeed luxurious that they wouldn't spend a few extra cents to invest in something other than singleply toilet paper(Really?). Hence 3 stars instead of five.

Use to be a fan of Celebrity – We have cruised multiple Celebrity cruises over the years but cruising through Alaska on The Edge has been really disappointing. They have gone away from the middle lift in the boat so to access level 3 as an example you have to go to either end of the boat on level 4 then go down the stairs. To try and get a good view of the glazier was only… Read more

possible from our veranda as they have cut most of the viewing around out by the retreat. Where on other boats you could enjoy a view almost anywhere here on this boat was extremely crowded.

The food over all was nothing special and in fact we had a couple of disappointing meals. In cosmopolitan our fish was over cooked. The server said the fish is a dry fish????

You are constantly harassed to buy from the spa, speciality eating and the shops. As an example I collect the fabage pendant eggs and had mentioned it to the sales assistant but said I didn’t like the ones they had. I told them a budget I was willing to spend on a ring. Do you think they would be happy to sell me something? No they had to push and push wanting me to spend more than double that amount and when I said no they turned to my husband to convince him to buy it. I’m in sales and this was the most embarrassing sales tactics - think 80’s car sales man.

The adults pool was over run by kids as well.

It was like being with the poor cousin who is constantly asking for a dollar.

You don’t even get wi-fi for free and everything is so overpriced!!!

This was one of the most disappointing cruises with Celebrity yet.

Lost bags were very identifiable and not returned – Celebrity lost our bag, containing all our family Christmas presents (our fault for trusting valets) and after 6 weeks, they have just advised they can’t find it and there’s nothing more to do. Our bag was easily identifiable as well as having name/phone/address so I find it very hard to believe it just “missing”. Their process is clunky and zero customer service. So disappointing as it ruined our family holiday. Show details