The internet speeds are good and sufficient for my household's needs. The reliability of connection is generally good... Sometimes on the rare occasion things hang or drop, but it's hard to tell if that is due to anything on their end — such as their service or the plan we have ("Full Throttle" 100/20) — or if it's due to something outside of their direct control, like the configuration of our house, the NBN modem, our BYO router, peak traffic, electricity current, etc. It's pretty hard to pinpoint with stuff like this.

However, we have been with LeapTel for a long time, and they are consistently THE best internet provider I have ever dealt with (by design; after frustration with the mainstream IPs, I did some thorough research to find these guys). In addition, their customer support is refreshing good and natural: an oddity in corporate mad-dash to AI slop. I could not get my forgotten password reset email, but the chat with Kevin was efficient and in natural English, everything I want in a support interaction!

N.B.: ProductReview.com.au suggested I do a check at speedtest.net and post the image, so you'll see that I'm pretty much getting precisely the speeds I am paying for!