Youi Home and Contents

Having purchased 2 policies from YOUI recently, I spoke to a woman named Megan and was very happy with her details about my house and contents insurance and also a landlords insurance. Megan was tremendous in her knowledge about the policies and was very friendly and cheerful to deal with, Very happy with the prices.

I contacted youi for a comparison quote online, for our Home and Contents insurance,it was $1400 dearer than my current insurer so i did not go ahead with the quote,with in an hour i had a call from Youi asking me an array of questions that no other insurer that i contacted did,when i asked if the sales agent was in Australia the conversation… Read more

started to get heated,agent was in South Africa and advised that after 2pm all calls handled there in a really rude voice,i said their prices were outrageous and i was not interested at all but i could hardly get a word in.I ended up hanging up on the agent,since then they have emailed many times saying pay now for your H&C insurance, i blocked their emails then it comes in on another email,and they called me over and over and i blocked their calls,what part of No Not Interested do they not understand,if a tree falls on your home well bad luck not covered it is your fault not theirs,if plumbing leaks inside a wall and damages the timbers or kitchen cabinets or the like bad luck they only pay for the leaky pipe repair the rest is up to you,don’t be fooled by their adverts on TV they are totally untrue you do not save anything with Youi insurance are they for real,do your self a favour and go with another company,anyone except Youi.

Yearly i compare online quotes for my Home & Centents insurance, this year it was five companies. "Youi" was a problem in many ways, rejected my… Read more

request online because there was no option to suit, after 2 calls to Youi, some problems understanding both operator's, the option is available at their end, not online, so quote done over the phone, SO Many questions, some answers were entered incorrectly on the quote. I have held insurance with Youi in the past and, it's the only company that has to phone to complete any quote, so much for online. Out of 5 different companies quotes, youi's price came in at #4.

The receptionist Jamie, had a bubbly personality and turned my enquiry into a fun event while still ensuring everything was crystal clear. She was incredibly patient, making the whole experience a relaxed and unhurried affair. I felt like I'd been chatting with a friend and what's more I saved $2000 ! Show reply

I rang Youi for a Home and contents quote this week. I wanted to collect some comparsion quotes to compare against my present insurer. I am not against AI assistants per se but Youi was the only company that I was unable to speak with a live human… Read more

at anytime during the process of getting my quote. If you have ever seen a Youi ad on tv this company seems to pride themselves on human interactions??? Very false. However, the ai assistant is not why I am writing this review and giving a low rating. On Tuesday, the 17th July, 2026 I rang 4 insurance companies and gave them all the exact same information regarding my home and contents. All of the quotes were within $200 to $400 dollars differences except for Youi which had a difference of $2000. On questioning this I was told by the chat bot assistant that to reduce my premium I could have a %7 discount (why was I offered this at this stage?) and I also had to increase my excess to $2500 to achieve the difference. I was asked if I wanted to go ahead with the change of insurance company and I said no because they were still more than the other compared companies, not forth coming about any discounts available which seems dirty and sneaky to me and why would I put an excess that is almost three times the amount that is on the other insurance policies? I told the Youi assistant (chat bot) -no thankyou and now I am getting constant phone calls, emails and text messages from them. Very unprofessional.

Great costumer service from Renae and Brooklyn. Helpful and professional. YOUI product good price and coverage. Thanks again for an effortless update to my policy

Due to increased building costs, I realised our home is significantly under insured. I have been puting off increasing the amount our home is insured for as I assumed we would have to increase the premium by a significant amount. This morning I spoke with Logan, who was very helpful and friendly. Once she had applied a discount (without my even… Read more

asking her to), the added cost to me was only $10. I now feel confident that our home is insured for the correct value, and it barely cost me anything. And it was lovely chatting with Logan. Wins all round.

Another great experience with Youi. After getting a discount on our house and contents insurance, Emma kindly went through our other policies and gave us a discount on each of those. Couldn't be happier with the service provided.

Appalling home building & contents claims experience. No straight answers, evasive, constantly changing goalposts, ignoring safety issues. Fine until you need to claim, but when you do, beware. I wouldn't insure with Youi again.

I contacted YOUI for an alternate insurance quote after receiving my annual renewal from NRMA for Home & Contents. First issue was...while I can do much of the quote online, I cannot get an actual price online, I need to then have a telephone call with an agent so, they can push you towards a sale. BTW, the agent that called me was very friendly… Read more

and professional. Second issue was even worse...when I finally got the premium estimate (after about 10 mins talking), it was $1,600 more than the NRMA renewal ($5,700 for YOUI vs $4,100 for NRMA). This is a ridiculous amount and shows that YOUI have very selective underwriting approach that discriminates against some people due to location....basically, YOUI want minimum risk with good premiums paid but they will insure you in other areas if you are happy to overpay for the insurance. Disgusting company that is 'cherry picking' customers. I will never contact them again.

Having used Youi house and contents insurance previously mind some years ago now. I was greeted by a pleasant male on the phone who was genuinely trying his best to sell the cover, but fell short even on his second offer to come close to three alternative quotes I had by well over $1000 in fact the lowest quote I had was better by over $2000? I… Read more

was a little reluctant to try Youi again due to them refusing to insure a house they had previously insured for a couple of years? So this exercise only proved to me to stay with what you know?

I've been with Youi for 3 years now. Last year, they raised my rate by $100. I let it slide, since I was lazy and it was another $300,000 in coverage. They tried to do the same thing this year. I wasn't cool with paying an extra $200+. I contacted customer support and after 20 minutes, my rate was right where I wanted it to be, for a… Read more

reasonable amount of coverage, if I had to start over. Customer support claimed that it was to 'compensate for inflation'...but I don't think I needed to pay $200+ for $450,000 of extra coverage because of 'inflation in the housing market'. Minus one star for trying to take more money from me. 4 stars for fantastic staff in the support section.

I had an incident where our reasonably new wide screen PC monitor was damaged. I did not know if it was worth the trouble claiming it so I asked the friendly staff at Youi and they went through the claims process to get it sorted straight away. We have never claimed on a contents Item before and although the excess still needed to be paid we did… Read more

not take the hit of a new monitor. Thank you youi and thanks to the friendly staff who helped. You cannot beat their customer experience in both car and home insurance.

After doing an online quote request, I was phoned within a minute. I compared my renewal and used same amounts and Youi was close to a thousand less! Paying monthly brought the difference down but was still a considerable saving. Service was so good that I reviewed our 2 cars and caravan and came up with more savings. I switched the lot!

If only everyone treated their customers like Sarah/Queensland did today. Regarding contents insurance, she was professional, helpful, empathetic, and had a great sense of humour. Well done Sarah! And that's why I'll always stick with Youi.

I had the best service today with Angus while organising my house insurance. He was so helpful, friendly and patient, and made the whole process feel so much easier and less stressful. He explained everything clearly, answered all of my questions and made sure I understood everything before going ahead. Really appreciate his help and would definitely recommend him!

I didn't actually want to talk to anyone; I just wanted a quote. But I am so glad I spoke to Owen. He was knowledgeable and helpful. I was on the phone with him for over an hour discussing my options and previous quotes. I have saved $600 a year by switching.

When our Air Conditioning unit failed I contacted Youi after having a technician attend and conduct a review and provide a quote to replace the damaged system. Youi approved my claim however they had 2 other companies provide quotes for the same product and service and finally settled my claim with a cash payment slightly under the original quote… Read more

which I was happy to accept to use my preferred company to perform the work.

The time frame to finally have the claim settled would be the only reason for my review not being excellent. Everyone I dealt with was helpful and courteous and I am appreciative of their assistance.

Anna was exceptional today. She was extremely helpful and gave in depth knowledge of our current policy & a better understanding. I was able to secure a reduction on our annual premium. Anna also highlighted another savings on another policy that gave us a refund. Thank you Anna.

I phoned and explained that I was shopping around for best price Home & Contents, the rep I spoke with was great, excellent service. Their quote, apples for apples, was $900 more than Budget Direct was asking however, so I went there instead. I think Youi are out of touch with the market.

I was shopping around for home and contents insurance and completed Youi’s online quote form, answering all of the required questions. Instead of receiving a quote at the end, I was told someone would call me back. The callback came promptly, and the representative was polite. However, I was then asked to repeat many of the same questions I had… Read more

already answered online, along with several additional personal questions. I explained that I was simply comparing insurance options and wasn’t ready to purchase a policy, but the requests for personal information kept coming, despite much of it seeming unnecessary just to provide an indicative quote.

For me, the purpose of an online quote is to get it online! If a company can’t provide an indicative premium based on the information collected through its own online form, then I’ll simply look elsewhere.

Terrible, over 18months since a tree fell on our house and still not fixed. They claim to be customer focused but this couldn’t be further from the truth. The whole process has been a shambles. Show details

I did an online quote with Youi for Home and Contents insurance but there was no quote, just a page saying someone will ring you shortly. After getting a call back and all went good. He wanted to sign me up then but I stated that I have only just started getting quotes. He wanted to ring me the next day but I said no still looking and to ring… Read more

me the following Yuesday afternoon. Well it's now Sunday and I've had mostly 2 calls everyday from them. The first call I said I told you Tuesday but he still keeps ringing. And the emails . . Wow, I've had so many that I had to block them. Still not sure who to go with but all this hassling is putting me off Youi

Firstly, when trying to complete an online quote you are forced to speak to someone to complete it (and you have to go through all the details you’ve already plugged in which is extremely frustrating). The quote came in over double the price of my renewal (by a reputable insurer)… not even close. The rep literally couldn’t get off the phone quick enough when he knew there was nothing they could do. Don’t expect I’ll hear from them!