Youi Home and Contents

I had an incident where our reasonably new wide screen PC monitor was damaged. I did not know if it was worth the trouble claiming it so I asked the friendly staff at Youi and they went through the claims process to get it sorted straight away. We have never claimed on a contents Item before and although the excess still needed to be paid we did… Read more

not take the hit of a new monitor. Thank you youi and thanks to the friendly staff who helped. You cannot beat their customer experience in both car and home insurance.

I contacted YOUI for an alternate insurance quote after receiving my annual renewal from NRMA for Home & Contents. First issue was...while I can do much of the quote online, I cannot get an actual price online, I need to then have a telephone call with an agent so, they can push you towards a sale. BTW, the agent that called me was very friendly… Read more

and professional. Second issue was even worse...when I finally got the premium estimate (after about 10 mins talking), it was $1,600 more than the NRMA renewal ($5,700 for YOUI vs $4,100 for NRMA). This is a ridiculous amount and shows that YOUI have very selective underwriting approach that discriminates against some people due to location....basically, YOUI want minimum risk with good premiums paid but they will insure you in other areas if you are happy to overpay for the insurance. Disgusting company that is 'cherry picking' customers. I will never contact them again.

After doing an online quote request, I was phoned within a minute. I compared my renewal and used same amounts and Youi was close to a thousand less! Paying monthly brought the difference down but was still a considerable saving. Service was so good that I reviewed our 2 cars and caravan and came up with more savings. I switched the lot!

I rang Youi for a Home and contents quote this week. I wanted to collect some comparsion quotes to compare against my present insurer. I am not against AI assistants per se but Youi was the only company that I was unable to speak with a live human… Read more

at anytime during the process of getting my quote. If you have ever seen a Youi ad on tv this company seems to pride themselves on human interactions??? Very false. However, the ai assistant is not why I am writing this review and giving a low rating. On Tuesday, the 17th July, 2026 I rang 4 insurance companies and gave them all the exact same information regarding my home and contents. All of the quotes were within $200 to $400 dollars differences except for Youi which had a difference of $2000. On questioning this I was told by the chat bot assistant that to reduce my premium I could have a %7 discount (why was I offered this at this stage?) and I also had to increase my excess to $2500 to achieve the difference. I was asked if I wanted to go ahead with the change of insurance company and I said no because they were still more than the other compared companies, not forth coming about any discounts available which seems dirty and sneaky to me and why would I put an excess that is almost three times the amount that is on the other insurance policies? I told the Youi assistant (chat bot) -no thankyou and now I am getting constant phone calls, emails and text messages from them. Very unprofessional.

Recently updated my policy to take optional cover against fire for my house and contents. The advisor explained everything in detail and I now have peace of mind. Great product at a fair price.

Sorry, no deal! – Did an online quote and after filling out all the details you then have to ring them to get a price! Spoke to a nice guy on the phone, who then proceeded to ask all the questions I had already answered on the quote! After twenty minutes he finally… Read more

gave me a price three times the amount of my current renewal! You're joking surely??? No, great product and would I like to sign now? No, sorry. I am annoyed that they use the online quote tool as a marketing ploy! Never again will I even contemplate Youi!

If only everyone treated their customers like Sarah/Queensland did today. Regarding contents insurance, she was professional, helpful, empathetic, and had a great sense of humour. Well done Sarah! And that's why I'll always stick with Youi.

I had the best service today with Angus while organising my house insurance. He was so helpful, friendly and patient, and made the whole process feel so much easier and less stressful. He explained everything clearly, answered all of my questions and made sure I understood everything before going ahead. Really appreciate his help and would definitely recommend him!

I didn't actually want to talk to anyone; I just wanted a quote. But I am so glad I spoke to Owen. He was knowledgeable and helpful. I was on the phone with him for over an hour discussing my options and previous quotes. I have saved $600 a year by switching.

Having used Youi house and contents insurance previously mind some years ago now. I was greeted by a pleasant male on the phone who was genuinely trying his best to sell the cover, but fell short even on his second offer to come close to three alternative quotes I had by well over $1000 in fact the lowest quote I had was better by over $2000? I… Read more

was a little reluctant to try Youi again due to them refusing to insure a house they had previously insured for a couple of years? So this exercise only proved to me to stay with what you know?

I phoned and explained that I was shopping around for best price Home & Contents, the rep I spoke with was great, excellent service. Their quote, apples for apples, was $900 more than Budget Direct was asking however, so I went there instead. I think Youi are out of touch with the market.

I was shopping around for home and contents insurance and completed Youi’s online quote form, answering all of the required questions. Instead of receiving a quote at the end, I was told someone would call me back. The callback came promptly, and the representative was polite. However, I was then asked to repeat many of the same questions I had… Read more

already answered online, along with several additional personal questions. I explained that I was simply comparing insurance options and wasn’t ready to purchase a policy, but the requests for personal information kept coming, despite much of it seeming unnecessary just to provide an indicative quote.

For me, the purpose of an online quote is to get it online! If a company can’t provide an indicative premium based on the information collected through its own online form, then I’ll simply look elsewhere.

When our Air Conditioning unit failed I contacted Youi after having a technician attend and conduct a review and provide a quote to replace the damaged system. Youi approved my claim however they had 2 other companies provide quotes for the same product and service and finally settled my claim with a cash payment slightly under the original quote… Read more

which I was happy to accept to use my preferred company to perform the work.

The time frame to finally have the claim settled would be the only reason for my review not being excellent. Everyone I dealt with was helpful and courteous and I am appreciative of their assistance.

Anna was exceptional today. She was extremely helpful and gave in depth knowledge of our current policy & a better understanding. I was able to secure a reduction on our annual premium. Anna also highlighted another savings on another policy that gave us a refund. Thank you Anna.

Terrible, over 18months since a tree fell on our house and still not fixed. They claim to be customer focused but this couldn’t be further from the truth. The whole process has been a shambles. Show details

I did an online quote with Youi for Home and Contents insurance but there was no quote, just a page saying someone will ring you shortly. After getting a call back and all went good. He wanted to sign me up then but I stated that I have only just started getting quotes. He wanted to ring me the next day but I said no still looking and to ring… Read more

me the following Yuesday afternoon. Well it's now Sunday and I've had mostly 2 calls everyday from them. The first call I said I told you Tuesday but he still keeps ringing. And the emails . . Wow, I've had so many that I had to block them. Still not sure who to go with but all this hassling is putting me off Youi

Firstly, when trying to complete an online quote you are forced to speak to someone to complete it (and you have to go through all the details you’ve already plugged in which is extremely frustrating). The quote came in over double the price of my renewal (by a reputable insurer)… not even close. The rep literally couldn’t get off the phone quick enough when he knew there was nothing they could do. Don’t expect I’ll hear from them!

Am blown away with the savings that Youi have been able to offer me on our monthly house insurance - saving ourselves over $100 a month! My new policy matches my old one but saves me almost $1200 a year! You don't knock back an offer like that!

I rang to change some minor details within our policy. Keele was able to make the changes and at the same time asked if we would like to save some money on the premium. Keele was able to get $100 off the new premium without compromising our cover. Fantastic Youi

i was previously with another 4letter insurance company and had been for well over a decade , their premiums kept going up and up and up for just house insurance ( no contents) with the next policy due to jump up over 30 a month to being over $314 a month !! i called Youi and i spoke with Mel - she was absolutely fantastic, engaging, empathetic… Read more

, listened to my needs and kept it simple real and clear with what thewy can do for me - she was also blown away by my savings they could offer me - my new policy with them for house insurance is only $134 a month . a saving of $150 a month on what i had been paying and an even better saving of $180 a month on what it would have gone up to ! thats OVER two grand a year back in my pocket !! thank you Mel and thank you Youi :D

My Mother and Step-father have Youi Home and Contents insurance. Rencently their solar hot water on the roof leaked and rusted a hole in the colorbond roof. They claimed through Youi to have the roof panels and damage replaced/repaired. Youi sent one of their assessor/repairers out who then sent in a quote of the work and cost. So my elderly… Read more

parents told Youi they wanted to go ahead to get it repaired. The repairer has since said they won't do the work and Youi has told my elderly parents to find someone to do the work. Yesterday Youi sent them an email saying they would pay them out. I find this totally unprofessional. What's the point of having an insurance company if you have to do the work for the insurance company. I won't ever get insurance of any kind through Youi. This is disgraceful how they treat elderly people. My parents have been with this company for years and this is the first claim they have ever put in.

I cant believe the reviews left here especially regarding the sales process, its so fake and scripted, endless questions that were already answered in the online application. felt sorry for the sales person, bottom line their premium was much more expensive than other competitors, their script they are given borders on pressure selling. The phone… Read more

call from sales happened within minutes of me going online, no quote from them unless you leave your mobile number.

I am purely reviewing the customer service I received on 19/6/26 ANNABELL you were amazing!! You made the process of insuring my daughters (14) fathers estate so easy for me at this difficult time whilst learning how to do this yourself being your first one. Give the girl a pay rise ASAP! Thank you

We recently changed insurance companies (after 25 plus years) to Youi. Firstly, I have to say, the saving was substantial (well in excess of 10%) however I would like to praise the customer service. The customer service officer that I spoke to, Andrew, was outstanding, to say the least. His product knowledge was unbelievable, and he offered us… Read more

options, to save money, that I did not know existed. Andrew was easy to talk to and had a touch of 'wit' about him. Going off into 'the unknown' (a new insurance company), I just hope that all my future dealings with Youi are as pleasant as this dealing.