Youi Building Insurance

Getting a Youi Quote for Landlords building Insurance Unlike most insurance companies, you cannot complete a quote online without an agent calling you back. I found the agent personable and polite, but the process was frustrating and time-consuming as I had to repeat all the information I had already submitted online. During the call, the agent… Read more

focused heavily on add-ons and extras I had not requested. Ultimately, despite their heavy TV advertising, the final quote was the most expensive I received—double the price of the cheapest competitor and 30% higher than the next most expensive. For me, this process was a waste of time.

I was reviewing our Youi building insurance and had quite a few questions. The young lady I spoke with was extremely helpful and knowledgeable. She answered all my questions and when in doubt checked with a supervisor. I was also able to set a future cancellation on another building insurance that I was selling. This was extremely helpful and… Read more

means I don't need to call again :) as a bonus I had only a short few minutes to wait to speak with someone :)

Great service. I received a partial refund after paying just for being honest and nice on the phone to them. Wow, that's never heard of. Thank you Show details

Within a minute you are through to a human...a well trained, knowledgable, helpful individual with the authority to negotiate a discount. I have six policies with Youi, and can't recommend them highly enough. Show details

I cannot thank Steven from Youi for being so communicable, contactable and understanding during my recent building claim for my home that was affected by flooding from a blocked toilet. He organised contractors around my schedule as we had just had a newborn and was prompt in terms of advising changes. I've been with Youi for quite sometime and… Read more

wont be going anywhere even after the claim period as they are always so helpful, honest & understanding.

Always going beyond my expectations. Great insurance company so far! YOUI, you're second to none! Show details

Absolutely the worst insurer I have ever known. My partner was with them for a building insurance policy since 2019 to 2024, which is a relatively long time. The property was rented out to a tenant. When the tenant left the property, the hot water system was stolen. When my partner lodged a claim with Youi and provided the police report details,… Read more

Youi refused to pay without providing a legitimate reason despite their PDS states the event is covered. When my partner took the PDS and asked Youi for clarification, they were unable to provide anything reasonable or logical. Their premium MAY be cheaper (using MAY as it probably is not always the case), but when you need to make a claim, it is virtually impossible. Be aware and stay away.

Quote is not available online, need to spend time to speak to YOUI consultant and we don't have time during business hours Show details

Rang Youi as our policy was up for review. When I rang to discuss, got straight through and updated the policy with no problems. No waiting and new docs were sent through immediately. Show details

excellent service from a great Youi consultant who was pleasant, helpful and knowledgeable. Show details

An amazing experience with Eva – Eva was incredibly helpful and went so far as to make it a pleasant occasion being on the phone discussing insurance covers, competitive pricing and being a real human voice made the journey easy. It was wonderful talking to a lady who could help me assess all available options and helped me make choices without being pushed. Show details

Excellent customer service – YOUI are ALWAYS so great to deal with. Real people, who know their product, who are always so cheerful and efficient. We started with home insurance and contents insurance then ended up adding our cars and motorbike. Couldn't speak more highly of them! Show details

Happy Customer – The staff member I dealt was very informative & gave me options to think about & then called me back a couple of days later after I had time peruse my other quotes. No pressure what so ever, just very helpful. Show details

Building insurance renewal – Both girls I dealt with were so friendly and helpful. Karen Ann helped me get a reduction in my premium which was excellent for us. Can't fault the service. Show details

Great service – Great service from YOUI. Mel answered all my questions and got advice on complex ones. PDS compares well in detail to other major insurers. This is our first insurer change in over 40 years! Policy was easy to set up and the YOUI app provides instant information. Thank you! Show details

Very helpful – After 2 other agencies woukd not insure a deceased estate due to no one living there Youi were great and insured the house no problems. Very happy with the service Show details

32% annual increase - Unjustified and exploitation of their loyal customers – Received my renewal for building insurance, with 32% increase. They then add solar panels that have always been installed to the home. Suddenly the current premium goes up by $50 too. They say contact the council to find out why insurance is 32% dearer. I am not in a flood prone area, on a hill and no known crime issues. Really Youi, I will now migrate all 6 policies to someone else.