TP-Link AC1200 Archer VR400

I am connected now! – Had an issue with my modem. Contacted the customer service and Rita helped me to sort it out. She was helpful and patient. Thanks Rita :) Show reply

Excellent service from Cassiel – Cassiel has been really professional, patient and friendly during our call. She has settled my concerns efficiently. I’m so glad that I got call from her. Not to mention, she’s also a bilingual which has been such great help. Show reply

Short life – This is the second TP Link modem I have owned, and could never fault either in terms of ease of set up, speed and connectivity. The one issue I do have is that on both occasions they have barely made it past the end of their 3 year warranty. On both occasions, the wifi died. This compares to another branded modem which is still going strong after… Read more

7 years. I guess for the price, which was somewhere around $150, they can be regarded as a consumable with new technology superseding them in a short time. Even so, it's still annoying having this disruption so frequently. I have replaced with another brand this time - hoping for the new one to have a longer life.

Terrible customer service – I have had this modem for several years - has worked well. Recently it stopped working and I spent hours and hours trying to contact them for support. Tried 4 times on the live chat (kept getting cut off), tried phoning (but it rang out and disconnected). Would not recommend their customer service at all. Show details

Novia walked me through the Quick setup guide Making specific changes to the setup I had tried maybe twenty times before with no success. Novia's guidance was an instant success. Show details

A product is nothing with out good support – Great product. And service support. Was 2 hours with NBN techs at AGL . Erin from TP link had it fixed in 15 minutes

Great Customer Service and Knowledge – I’ve had this router for the past 3 years and have only had 2 drop outs that required extra help by reaching out to my internet provider in that time. More importantly I want to highlight not only how easy and reliable the TP Link Router is, but also the staff on the other end of the phone line. I was lucky enough to receive help from Novia who… Read more

was so patient and understanding and went above and beyond helping me to get my internet back online when my internet provider failed to.

Easy setup – Relatively simple set up and customer service was very helpful, Daria in particular! Show reply

amazing – 10/5 stars for the help from sylvia we went through a lot of different options and got the problem fixed great work. Show details ·  1

Great Customer Support – Great customer service by Aurelia for solving the problem. She was so patient and helpful during the process. Appreciate the support. Show details ·  1

connected successfully – I was having issues with connecting my wifi modem and Daria was very helpful and patient with me until it was successfully connected. Show details ·  1

Great experience, result achieved – Winnie was friendly, patient and helpful and got me to the result I wanted. Thank you so much! Show reply

Problem Solved – Very Satusfied with Mona’s service. Thank you so much . Stuggling to fix problem with router. Connecting only one device at a time but mona helped me to fix problem. Show details ·  1

Reliable support and excellent product – Really amazing and support is really reliable help alot hardware hardly gave any problem Show details ·  1

Very easy to use – Easy connection as a modem router Tp link support crew are phenomenal if you have any connection issues Show reply

Amazing Support – Took a little bit of help to set up because I had no idea what I was doing but the TP-Link Tech Support Aurelia Kuang was extremely helpful and answered all my questions. Show details ·  1

Perfect service and solved all problems – Modem connected immediately with help. Thank you for very much. Show details ·  1

Great service and easy to install – Aurelia was outstanding in helping me set up my home internet as well as rectifying any issues I had in the process. Show details ·  1

Very happy with Modem – Very happy with Rosine the technician very smart.Thanks Rosine. And happy with the modem so far Show details ·  1

Had no issues – Very easy to set up, reached out via live chat and the consultant was amazing getting me back online with this modem Show details ·  1

Basic – using this for basic useages.probably go for better product would probably suit the average family Show details

Technical support – Aurelia was very helpful in getting out internet up and running. She was clear and provided step by step process. Show reply

Service and quality is good – Quality and functionality of the router is good, I had a few issues with the setup and called the tech support number. The operator Shubhi was very helpfull and helped me complete the setup quickly. Show details ·  1

Perfect – Cassiel helped me to get connected. Got a wonderful service. She explained very well and had good knowledge Show reply

Aurelia – Great service. Very patient Great communication Lovely manner Success at the end. Thanks Show details ·  1

Excellent Router – Much better than the ISP supplied modem. Haven't had a reboot or drop out in 6 months. Happy with the speeds and reliability. Only thing is that it doesn't have VOIP built in so if you want to use an old analog telephone on the NBN you need to hook up a grandstream. Wifi range is decent, at least for a unit. Show details ·  1

So helpful and lovely to deal with – Spoke to Sonia, they were helpful and spoke in easy to understand language. They were patient, understanding and helped get the problem solved very quickly. Would highly recommend! Show details ·  1