TP-Link AC1200 Archer VR300

Great product. I was having issues connecting it to my new NBN service and so I rang TP link support and got thinks working real fast. I spoke with a woman named Hely and she was extremely helpful and talked me through the steps with great clarity. Highly recommend! Show details

Novia was excellent, knowledgeable, patient and calm. She helped me through a non - working NBN set up whereas my ISP and NBN themselves were next to useless. Thank you Novia, may your life be long and fruitful! Show details

Great customer service – I tried to set this up on my own and with my ISP, spending 1 hour to no avail. Not even 5 minutes on the phone to the customer service agent at TPLINK and she had it up and running for me. So helpful and polite! Thank you! Show details ·  1

Agent support – The agent Christy Lu helped me set this up, she got straight to the point and got me set up very quickly. First time setting up internet so was already a little stressed, but the agent helped sort things out with no problems. Show details ·  1

Great – - polite - helpful - patient - friendly - solved the problem - specific - great communication Show details ·  1

Great customer service – Aurelia. Kuang helped me to connect the TP-Link AC1200 Archer VR300 to my NBN box. She is great, she solved my problem so quickly on the phone, she has good knowledge about the product. I have tried to contact other places as well but they were not able to solve it. This is my third day in Australia and I rang so many people so far but she is the… Read more ·  1

best one. I can't explain in the words, how happy I am because we moved in the area with very low phone coverage and we were struggling to contact to our family. Thank you so much Aurelia for helping us.

Used as a modem and now router – This has served a dual purpose and we only had to call and Cassiel helped me change the settings. She was incredibly helpful and incredibly patient. Will purchase from TP link again if this is what their customer support is going to be like Show reply

Good very very good! – customer service is responsible. The answers of the questions are timely.

Router review – Great, doesn't get to end of the house as well but fine for what we need Show details

Great Technical Support . Super Star – She was a great support very patient very informative and amazing resource thanks Show details

Connection issue – The staff member was extremely helpful and easy with directions

Great product – Works really well, had a couple of issues I’ve caused but TP-link staff have always been very quick and helpful. Great range and keeps the whole house connected

Great product and great support – I had to Upgrade my modem and with my previous tplink model lasting 7 years I decided to get the next gen from the same company. I had issues when my ISP could not get me connected, however once I contacted tplinks support I was given clear friendly advice which got me up and running in no time. The signal strength on the new model is vastly improved too which is what I needed too. I recommend tplinks products for 100% Show reply

Great Customer Support – I had issues configuring a VR300 to work with Telstra FTTN. Telstra was little help in this regard, but when I commenced chatting with Natasha it was quickly evident that she knew the solution and methodically walked me thru the solution in relative short time. After a very frustrating day working with Telstra it was great to have our internet access up and running again. Loved the service Show details

Chat support- Natasha was so helpful-great! – I was completely lost, and The live chat support option seemed my best chance of getting my modem all set up and connected. Natasha helped talk me through and was an excellent support person. Thank you Natasha!

Good Cheap Modem Router With Quality Free Support – Bought this modem a year ago and had to reconnect and reconfigure it for the new provider. Tp-link were able to offer free, prompt & friendly support to get me back online quickly. Show details

The online support were amazing – Okay so I bought this modem as my ISP was taking forever to send their one. TP-Links online support was awesome in helping me get set up. Show details

User friendly and easy to learn – Really good router if you're after something that's easy to use yet has some decent more hands on settings. I was surprised by the inclusion of being able to separate the guest and regular wifi SSIDs onto their own VLANs for such a cheap consumer oriented router. A quick way to create a wifi VLAN for smart devices. One thing to keep in mind is… Read more ·  1

that the DoS protection on the router will pick up p2p torrenting as a DoS and black list your computer / device. Turn it off if you need to do this sort of file sharing. I kinda actually wrote this review just to put it out there publicly that this is an issue so some other poor soul doesn't get super confused when their router decides to blacklist their computer and think their ISP is spying on them.