Thomas Sabo

Poor Customer Service – Paid for registered postage to have a bracelet, I purchased online, looked at for repairs as it snapped. There was no record of my online purchase therefore could not repair the bracelet. How is it my fault that your online system failed to keep a record of the transaction? How else would I have bought it when you have no stores in Melbourne?? Do better TS

excellent service! – I purchased a gift for my daughter online on April 25 and to my delight it arrived on April 27! It is perfect for the occasion of her upcoming wedding. A beautiful quality piece.It will be treasured! Show details ·  1

Great customer service – Besides selling beautiful jewelry I was extremely impressed by Thomas Sabo‘s customer service. I broke my necklace and it was my own fault and they kindly swapped it even though it was outside of warranty. Thank you! Show details ·  1

Customer service is excellent – I had an inquiry in regards to a piece of jewellery so I emailed them on the email I saw on their Instagram, they promptly replied to my emails both times and were very helpful. Sharon in particular was the one who responded!! Show details ·  1

Poor quality and returns process – Clasp arrived faulty and unusable. No formal trackable returns process. Just have to post back registered post at my OWN cost for their poor quality. Then YOU have to follow-up and maybe they will reply. I have not had a reply yet, guess I need to chase Tom again. Would not buy anything again online. Show details

Poor service – Times have certainly changed, use to purchase a lot with TS but most recent purchase goods arrived and quality looks poor. Then try to return and there is NO stores so you have to pay the cost of Registered Post. Take my advise don't deal with them online as there is no after service or care factor. Very disappointing indeed. Show details

Terrible quality and no responses – Ive ordered alot of jewellery with TS ive had to send more then is reasonable back for repairs - i only wear their stuff occassionally and keep it in the boxes. Most recently a pair of earrign has lost a stone and they have not replied to two emails in a week so i can find out where to send them back for repairs. Show details

Never again. Ordered something, paid $15 express postage. 2 weeks and still nothing. Haven’t responded to my emails either. Absolute disgrace. Show details

Terrible quality – Pendant was dinted, had dots and was horrible quality. Was over $500

Poor customer service – They assessed a charm I had purchased as 'wear and tear' when it broke after two wears. Wanted 40 dollars to repair it. Never again, I'll purchase from another company. Quality is clearly terrible if this is the case. Show details

Very Disappointed with the Quality – I bought a pair of starfish earrings from Thomas Sabo 18 months ago. They are very pretty, but unfortunately one of the shafts snapped off. I sent a photo and asked for help from their customer services team. They advised that as the warranty is only for 12 months, I would have to pay to send my earrings back to them. They then send them off to… Read more

Germany for assessment and perhaps a repair that was going to cost $40+GST. I wasn't happy with this so they offered to reduce this price to $30+GST.... This brand markets itself as selling jewellery 'of the highest quality'. Don't be fooled. High quality jewellery doesn't break after just 18 months.....

Disappointed – I purchased the dragonfly watch for my birthday costing over $500 on sale. It arrived 24 hrs later. I opened the box and it picked the watch up, immediately I was shocked at how cheap it felt, it was very light, the clasp felt flimsy. Unlike all of my other watches that have some weight to them and feel like Ive paid for something decent. This one… Read more

was similar to a $40 watch I had bought for my granddaughter. Albeit the dragonflies and jewels on it are pretty but I wonder if it will last more than a couple of years. The warranty is only for 12 months. I emailed them the day it arrived writing what I have here but no reply, I have also commented on their Instagram page but still no reply. I think these watches are over priced.

Watch brand new bought today not workinh – Watch hands not turning. I bought watch today from the store in hobart tas which stocks various brands including thomas sabo. Not sure whether stickist store will exchange. From feedbavk below sounds like lots of chstomet unhappy with your watches. I wad hoping German brand would be good quality. I will try to exchange.the watch for one that… Read more

works. Not sure how I will go as it seems customer service for watches not so good as pet comments below. Big disappointment thomad sabo. Shame

Long Long Wait and Isn't Anything Special – The plain and simple fact that after a tremendous wait time from the original 14 - 21 days, the ring is as good as any on ebay at a 1/8th of the price. Admittedly the Customer Service was pleasantly administered, though it didn't finish off as it started. As for my second order I've ended up with a poorly sized ring as I attempted to speed up the… Read more

process by taking a different size that was in stock (my original order size still not available, and most other sizes either) and am now concerned that the amiable service may have dissipated due to the horrendous amount of time it took to fill the orders and my last contact with Thomas Sabo Customer Service which was disconcerting. The overextended order time gave me the opportunity to purchase rings from other sites, just as varied in design, and much more affordable. My advice is to take your time and look at other options before Thomas Sabo, which I'd say was mid-range in affordability, because there are some marvellous designs available at a real bargain price. Remember silver is only $30/oz $Aud.

BAD QUALITY!! OVERPRICED!! – When I received my broken watch in the mail, the customer service team refused to put it under warranty, saying it was my fault. Now I hadn’t even worn it yet, so I fail to see how I could’ve pulled that off. The young women, trying to help over the phone, insinuated that I was lying and asked me to pay the fee to get it to them. So I payed for a… Read more

broken watch, payed for it to get sent back and they made it seem like I was the one being difficult. What a horrible business you’re running here. OVERPRICED AND BAD QUALITY!

Love their concepts – It's basically sterling silver, and not that expensive stones, but I love their designs and concepts. I have beads and ring. I am a man and think It's suit me. Beads are not catchy compared to Pandora to be honest. Maybe that's why I like it. I actually mixed both Thomas Sabo and Pandora's beads on my bracelet. Also, I recently bought Crown Ring. I don't know if it is $500 worth but I simply love it. Show details ·  1

Highly fascinating Jewelry Designs and Quality – I first purchased from Thomas Sabo a year ago when I found this amazing Ankh necklace. I have to admit as an Egyptian, I never found such a unique Ankh design as such ! At first I thought of it as a bit over priced but when I received the order I was so satisfied with the premium quality. People just kept asking me about this pendant and from… Read more ·  1

where I bought it haha. I recently ordered again but this time several products and really can’t wait for the order to be delivered. Thank you for providing me such a unique look with your jewelry and I am definitely a collector now !

One last thing !!! PLEASE consider making more Egyptian Designs like “Eye of Horus” and “Cartouche”

Very upset, angry and disappointed – I purchased the ‘love cuff’ bangle online for my best friend for her 21st Birthday and I got it engraved (knowing I couldn’t return it) because I was confident in my purchase and didn’t think there would be any issues. I have purchased from here before and loved the products and Thomas Sabo is meant to have a good name. However, when the cuff… Read more

arrived and I opened it, I was so disspointef as it doesn’t look like it does on the pictures online. It is so tiny and thin, looks cheap, it’s flimsy and it doesn’t fit on the arm how it’s meant to because of the make and shape and therefore doesn’t allow arm movement. I spent $229 on this product which is so over priced and such a waste of money. I have been refused a refund or any form of compensation because it is engraved as stated in the policy, but I can’t believe there was no leniency or consideration due to how terrible the bangle is in person, compared to online. As a result I am stuck with this piece of jewellery that looks cheap and childish that I am meant to give to my friend for her 21st... how embarrassing. I would call it false advertisement and I will never purchase from this store again.

Too notch service and good quality products – The product's are trendy with a vast range of categories and styles. From casual, street to glamorous. The staff at Emporium branch were friendly, helpful and informative about sales, payments and promotion. Purchased a customized product and it turns out amazing. I made a mistake on the engraving, after realizing it I immediately came back to the… Read more ·  1

store and the young lady who attended to me swiftly recognized me and was kind enough to help me get an exchange with the correct engraving, without any charges. The service was smooth and perfect. Pricing are reasonable with the product quality given!

Lost store – I loved the Adelaide store and Kayla and all my purchases it was my one and only charm shop Please come back the odd piece online is ok but Kayla made personal shopping in store a WOW factor Show details ·  1

Great service and very impressed with the one year warranty cover – I love the contemporary styles and the security of their quality assurance, with the one year guarantee. A stone fell out of my ring, and there were no quabbles, they simply took it to repair it. Very impressed in an age where things are made to fail. I'll be back! Show details ·  1

Great service – Have purchased quite a few beads and charms over time and always receive the same great service If items are out of stock I ask to be notified and usually get reply within a week. If I make purchase it arrives in a day or two so very quick. I’ve also emailed a few times with enquires and get answered the same or next day - amazing! The only… Read more ·  1

thing I would ask is if we had the option to leave parcel in a safe place rather than requiring a signature cause I often miss it. Overall though an amazing company to deal with

Good website, excellent shopping experience but – I bought a bracelet for someone. The sizes are ambiguous-- s, m, l. But small came as child size. Then to exchange I had to pay return postage. Most companies offer free returns. Show details

Love all the ladies pieces specially bracelets I haven’t visits – I haven’t visit the store lately but I do have a few pieces from u collection and they are really special unique , elegant and great quality I haven’t purchase any more because I do have to many even I bought some specials items for my grandchildren Show details ·  1

Coloured gems – I have admired the Sabo line of jewellery for some years now. I prefer the use of unexpected combinations of colour and theme. The service is excellent and delivery fast. Show reply

Great shopping – I am Very satisfied with my purchases as they were gifts for my friends birthday. my customised product looked amazing! Also great shipping time no hidden costs would definitely shop again Show details ·  1

Beautiful – I love every beautiful piece of my Thomas Sabo jewellery. Quality is perfect. Delivery and service faultless. Very satisfied with communication when item out of stock. The range of items is extensive. Show details ·  1

Entirely satisfied – Lovely items that are just as pictured. Fast delivery. In past items have been in a box but this time in an envelope which disappointed me a little as more prone to damage. Show details ·  1

Karma frog bead – I love my frog - not quite as big as my lovely green enamelled one I got a couple of years ago - still my favourite! I have a list for more of the delightful Karma beads. Show details ·  2

Quick easy and quickly delivered – Very happy with both bracelets. Shopped on line as on every occasion I walked into the Westfield Sydney store, which I work opposite I was completely ignored despite showing interest Show details ·  1