Surfshark

Untrustworthy. They accepted payment, said cancelling the subscription wasn't a problem. I needed to upgrade my subscription, same day. Canceled the subscription. Surfshark then refused to refund or provide a subscription. So they took my money, a couple of hundred Aussie, and PayPal back the seller, so be careful...it doesn't reduce the ads and you may get surprised when trying to cancel.

Very annoyed that they did not disclose they have auto renewal for the monthly subscription and when I approached them to cancel and get a refund they refuse. They hide the auto renewal clause away in the background so they get 2 months fees from… Read more

you. On principal I will never deal with this scamming thieving company again. They have no morals at all.

Seraphina Ellis, via Surfshark chat support, helped me resolve a repeating disconnecting from the internet problem. She patiently waited as I made her recommended changes to my VPN settings. She waited until I could tell if the problem was fixed. I am very pleased with her support assistance.

I joined Surfshark VPN recently as I already had my antivirus sorted with another company. I had a little trouble trying to connect my new Surfshark VPN to my home computer at first and I was not clear with some of the Settings. Via my account I wrote for assistance, and promptly next morning there was always help. I did write a few times just to… Read more ·  1

clarify that I was on the same page as how Surfshark works, as I also had to uninstall Surfshark on my mobile. Thanks to the helpful Zendesk and thanks to Barry Quinn,Seraphina Ellis,Mark Taylor,Emily Johnson, Harrison Lowe, after quite a few messages back and forth each day about our home computer and mobile, I am now on track with my VPN on our home computer and S23FE mobile. I am extremely pleased how I feel more secure and more private, on our devices which is what we wanted to achieve. I also cancelled when I first purchased a VPN and Anti Virus quite a few months back as there were so many processes to go through, I clearly did not understand it instead of trying again, I just cancelled my account, I could not get my head around the setup. So here I am again purchased the VPN last week, only this time, I also tried to cancel that when again I had difficulty, only to be told I cannot cancel twice, as I paid for 2 years and 4 months this time, I gave it another go, and here I am very happy that I did, to feel happy with this company assisting us to have our much appreciated, PRIVACY online on our home computer and on mobile phone and feeling safe thanks to Surfshark. Give them a go, they are great company for Australians, the reviews I read everyone single one as I am very particular, and I also always review products, for others to learn from. At last I am pleased to say they offer good products at Surfshark and they are very professional, they get back to you, so you are not alone, like with some companies. Best of all, they keep you safe online. All the best.

I have been trying to get my tablet to cast to my fire TV stick 3rd gen and it won't because of Surfshark being on. The app I am watching is only available in Canada and I am in the US so it's Geo blocking and so therefore in order for me to cast it to my fire Stick I have to have the VPN on and it literally says it will not connect because of VPN… Read more

so we were just trying to find work arounds and we thought we did but because the streaming is too slow I guess, it cuts in and out and it took like 7 min to watch 2 min of ads and then went to a black screen with circle twirls. I then realized it was 3 pm and I had no more time. It took me I don't know 2 to 3 hours just to get the app downloaded because of the Geo blocking because there was no current apk nor could I use Amazon or Play store because I am located in the United States and that is why VPN was on in Canada. LILY REED was very patient and when I said I had to go I couldn't do this anymore My neck was hurting I was just done and I had to go, she said well wait a minute what if I can find a solution may I email you the solution and that just blew me away that is total customer service. So let me say this to you surfshark LILY REED is not only a valuable employee but she is also your greatest asset. I believe that is called going the extra mile and y'all need to know this, and now I'm excited cuz maybe she will actually find a solution.

Trial of this combined vpn, antivirus, adblocker [Cleanweb]. I particularly wanted the ad blocker. It did not work, in fact the results were worse on youtube and yahoo than the free blocker I used before. When I contacted them for advice I was asked for an interminable amount of information, attachments etc which was time-consuming. The response… Read more

was "we only block malicious ads" try using the Albania vpn connection - which they could have told me without asking for any of the information requested. BUT that is not a legitimate response. People want to be rid of ads because they are a nuisance, not just when/because they may be malicious. The vast majority are a nuisance without necessarily endangering your device. It is misleading in the extreme to advertise yourself as providing an adblocker when the company policy seems to be that they only block "malicious" ads, not nuisance ads. That is no adblocker at all. And the support service only compounded the annoyance with such a disingenuous response.

I had some subscription issues so I reached out via the live chat feature. The bot was unable to help and I was connected with Thaddeus. He was polite, efficient, and helped me resolve my issue in less than 15 minutes. I was prepared for a more difficult process but was pleased with the experience.

I had an excellent experience with Surfshark’s customer support agent, Thaddeus Harrington. He handled my inquiry with great professionalism and resolved the matter promptly. I am very satisfied with the outcome and would highly recommend his services to anyone.

my problem was solved very quickly - on the go - and communication was very friendly/ my warmest regards to Freya - she was very helpful. thanks a lot. very good, indeed!

Signed up for a 2 year service and 32 days into it (2 days past their refund window), it says my account has been blocked due to violation of TOS. No explanation is given other than "Since your account was blocked, you will not be able to use it further. Due to violation of our Terms of Service, you have lost your right to a refund. " Scammy behaviour which is unbelievably ironic for a VPN company.

SCAMMERS, buyer beware – This company is the worst customer service I have ever received and will not refund an unused service within their 30 day window as when we first signed up we had an unsupported device. They said we had cancelled but it was a technicality and we have not used the service in years. They care about the cash and not the customer. They can see use and they know we have not touched this service in years. SCAMMER company

Crap, don't waste your money – Connection drops all the time. Struggle to find a server that connect to UK TV channels for any sustained length of time. Constantly have to reconnect. Basically useless for this purpose.

We (my wife and I) have had, so far, a good experience using Surfshark VPN service and I had an excellent customer support :D They gave a good discount in the renewal of the subscription and it made the experience much nicer.

Use Surfshark since 2019 and very happy with it. Needed a renewal of my subscription as the autorenewal offer was not what i exspected. Calliope Hayes helped me and provded me al the answers i needed and offered me possible options and an accpetable offer. Show reply