It was a good VPN to. Begin with, but it got buggy towards the end and when I cancelled it and uninstalled if from my phone I had to call tech support to get my network working again on my phone
I used Nord VPN for several years then had problems with it so I cancelled it on 27/9/25 and a week ago they tell me they are going to renew my prescription and charge my bank account, I am still tying to stop them but they dont seem to be interested in and tell me maybe I have another email account, which I dont, so they are not trust worthy, so be warned if you ever leave them you will have trouble stopping them taking money from you
Hello! We are sorry to hear about your negative… Read more (+7 replies)
1 Star: NordVPN Completely Broke My Working Linux Setup I bought NordVPN to add some privacy to my browsing on three MX Linux machines. Instead, it turned a perfectly stable system into a nightmare. I spent days troubleshooting, thinking something was wrong with my Samba file sharing, Pure-FTPd server, or even USB hardware — only to discover… Read more
NordVPN was the problem. Before installing NordVPN everything ran fine: Samba shares between my PCs worked smoothly, Pure-FTPd server accepted connections from LAN clients, and plugging in a USB thumb drive never caused any issues. After installation, none of it worked properly anymore. Samba shares became inaccessible — connections would hang, time out, or give access denied errors even though permissions were correct. Pure-FTPd server stopped accepting LAN connections — clients couldn't reach it, and passive mode just timed out. The worst part was inserting a USB thumb drive: the mouse and keyboard would freeze for seconds or minutes, making the system unusable until I unplugged the drive. I tried everything: resetting permissions, restarting services, clearing caches, reinstalling Samba and FTP tools, checking firewall rules, unloading kernel modules — nothing helped. I even researched MX Linux's unique architecture thinking that was the issue. It was only after a lot of trial and error that I realised NordVPN was interfering with local networking, routing, or kernel events. In the end I had to completely uninstall NordVPN from all three PCs. The uninstall process was messy too — apt purge alone didn't remove everything. I had to manually delete configs, repo files, keys, directories, and even blacklist kernel modules. After rebooting each machine, everything went back to normal: Samba shares work, Pure-FTPd connects, and USB drives mount without freezing input. NordVPN has proven to be a piece of shit on Linux. It upset a perfect running system, wasted hours of my time, and caused far more problems than it solved. Avoid it if you value stability on your local network. 1 star — and I regret every second I spent with it. But I have to give massive praise to the MX Linux development team. Their tools are outstanding. MX Tools (especially MX Package Installer, MX Service Manager, MX Samba Config, and MX Tweak) made it possible to quickly diagnose, fix permissions, restart services, and get my system back in order without hours of terminal hacking that other distros would have required. In my honest opinion, MX Linux is the number 1 distro on the planet — nothing even comes close. The way they package everything with user-friendly tools and still keep it powerful and stable is unmatched. If you're on Linux and value a system that actually works without constant fighting, MX Linux is the one.
My NordVPN subscription was set to expire without auto-renewing. After I cleaned up my devices and… Read more (+1 reply)
Reviews with attachments
BEWARE OF THEIR AUTO-RENEWAL SCAM! They wont refund your payment even if you informed them right after they deduct money from you account. Worst customer service! I did not even used it that much because it does not let me play mobile legends with my friends overseas due to lag issues.
Hello there, Keith! We are sorry to hear about this… Read more
Money Robbers, cancelled but still trying to take the money.
Hello. We're very sorry about this problem! Could you… Read more
Resolve my issue real quick with clear guidance, etc. Issue resolved after tried the agent suggestion. Show reply
Had it for 2 years, Windows and MacOS, excellent! – Great speed and connectivity! Good prices too, especially since they very often have discounts. They also sponsor Critical Role and the Distractible podcast, so clearly, these people have great taste. The only issue I've ever had, was iCloud not wanting to sync with the VPN running. Turns out, the Appstore version has a IKEv2 protocol as an… Read more · 1
option, the side loaded version (the one from their site) does not, for some reason. But, their support was extremely helpful and competent, not to mention polite. Issue solved!
I am not tech savvy BUT – Thanks to Brad who was supper helpful I was able to resolve my issue and gave me hope! I just wanted to quit and as for my money back but Brad was able to understand my frustration and walked me through. Thank you Brad! Show reply
Casey is a rockstar csr!! – She helped me reset my MFA smoothly. I do recommend her. Great work! Show reply
Ryan is a very good customer service, he help me lots~ – Ryan is a very good customer service, he help me lots~ Show reply
Great! Super helpful! – Great service, Ida was really nice, super skilled and helpful! Thx Show reply
Help center review – The help center is realy good they guide to solve my problem till it fixed,thanks to the team.special thanks to Mr.Dwayne Show reply
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NordVPN Cheating – When I was checking out the total value was showing in $ and tax country was showing as Australia. But when billed it was 1.5 times the total amount, when i checked with Nord VPN they said even if it shows Australia they bill in US dollars, and dont specify that in their checkout page. I find this as cheating. They NordVPN don't have customer review page, but shows highly reviewed when we search and in their website.
Hello. We're sorry for any inconvenience caused. Please… Read more
Walk Tru on how to add NordVPN to your devices – I was very pleased with both NordVpn people helping me and being patient. They were very supportive in figuring out where I was on the website. Show reply
Excellent service – Reasonable price with a large number of locations and servers, very good support, beautiful and attractive appearance of the app and the high speed of the servers, I have experienced from Nord VPN service. Show reply
Another one that has been ripped off by this company charging over double 2 weeks before renewal due - do not use
Hello, Travis. Let us apologize for the inconveniences… Read more
Worst company ever a bunch of scammers!, so I paid for a months protection there saying it’s not paid for when I have paid for it the internet stopped working why the vpn is turned on it’s useless you either have to turn it off to use internet or not use the internet what’s the use of having a product when its not working and it’s utter garbage ,now I’m going to have to ring my bank and PayPal to have the charges reversed
Hello. We are sorry to hear about that. Could you kindly… Read more
Latest follow-ups
I would give it zero stars if I could. I had turned my auto renewal off many times but they keep turning it back on in the background and they think i not noticed. Happened last year and again recently. They slap you with exorbitant renewal fees… Read more
and even though they email you in advance, they do not tell you how much it is to renew for another year and they also take the money from you before your subscription ends. Neither of which they should not be allowed to do!!! They have refunded me the fee they were not allowed to take but refusing to take accountability and are not compensating me for all my losses due to exchange rate differences. Contact centre keeps passing you on from one person to another, its nothing but frustrating when they have zero empathy. Save yourself the headache and DO NOT subscribe to this company who steals from your account when they have no authority.
Follow-up · Follow up was absolutely terrible. They provided a refund however the refund had a shortfall and they kept saying contact ypur bank. My bank has nothing to do with it. They constantly tried to push blame on me, even though i did the right thing and turned off my auto renewal, nord somehow magically turned it back on in the backend and claim they… Read more
Hello. We're sorry to hear you've had negative experience… Read more (+4 replies)
Nord took out my autorenewal two weeks early without sending me text or email reminder. I requested refund due to two weeks before it was the due date. Nord replied No Refund because you can only cancel 30 days after your initial payment (ie. 1st… Read more
year payment). I wrote back to tell them payments are taken out on the due date not before and I will be giving them very bad review.
Follow-up · Their tone was simply formal, they said that they had emailed me prior to the early auto renewal, I re-checked email, spam, bin etc to find nothing & I let them know nothing was received. They stuck by their policy about not refunding cause mine was not a new service nor within 30 days of new service only. Also my renewal was now paid until 2026… Read more
Hello. We're very sorry about this experience. We always… Read more (+4 replies)
Upgrade my subscription service – I was a little disappointed when I found out I could no longer get a 3yr subscription plan. It was so much more convenient to do a 3 year then for the now yearly. I talked with Maeve and she advised me that I could qualify for an addional 18 months… Read more · 2
to my 1 year subscription for free. So I took it. Maeve was very professional addvised me why NORVPN was going to a 1 year and then suprised me with the additonal months. Maeve was very professional and we did the change very quickly.. Thank you NORDVPN and Maeve.
Follow-up · Well, I can't comment on any of your points as they have not responded to any of the issues that know off. I haven't used NordVPN on my laptop as it causes a great deal of delay issues. I have a plan to upgrade some of my hardware to see if that fixes the issues as it works well on my wife's Laptop.
In-depth reviews
Nord VPN delivers on their product to supply a stable and fast VPN. It allows me to choose the country that I wanted to route through, and allowed me to stream a sport game from overseas. Whilst this is all good news, it is where it really ends. I only want the service for a month, but in their lengthy terms and conditions they state the fact that… Read more
you'll be set up for auto renewal. Not so good when you are an odd month-to-month user like myself. So as of today Nord VPN charged my account to my dissatisfaction. It seems that the company is interested in profits first and money gouging. Why provide the offer of deactivating the auto-renewal before you sign up? You can answer this your self. Good product, just watch the fine print. Oh and you cannot edit this in the app... Noo that would be too easy. They make you find the email and sign in online then change it. Further to this, I can't remember how many time I hit the unsubscribe button on my Gmail account. To my displeasure, I continually receive their marketing materials.
Find an alternative company in my opinion.
Hello, Luke. We are very sorry for any displeasure… Read more
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Tech support Jacob!!!&Dommy~ Making my VPN & NORDVPN package decisions – A+++ I researched & found that NORDVPN is the best on the market & wont slow me down. I contacted Customer Service Tech Support & am blown away at how much better it is then working with AVGVPN. Quite frankly any Customer Service I have experienced in an extremely long time. My chat with CS is was on another level. Especially since I had just… Read more · 1
done a chat with AVG, wow what a difference. My CS in Chat sold me. Dommy realizing after answering my many questions diligently. He did everything right & was totally transparent. Realized he couldn't meet all my needs & just escalated me to Jacob!!! Without me even asking for escalation. What great guys. I mean my questions were super complex and extensive. A major concern I was asking about was/is I am a bit concerned with the Nordpass switch from Googlepass. Which was explained to me as well as back up tutorials. As well as multiple other questions so I purchased Plus but now I may add complete too. I feel confident that your excellent Tech support will be here for me. They took extensive time to be thorough in helping me decide if Plus or Complete is the right fit for me. I came to the conclusion that NORVPN is the way to go. Especially with the month satisfaction guarantee. 3 months free with the 2 Year Christmas package is affordable even for someone like me on a strict disability budget. Its very affordable verse having my phone ported & financial info stolen. Especially when I had it happen this past Summer & already im being cyber bullied & multiple sources trying to get my information. Not to mention privacy and password manager. This will keep me safe while on my PC & my IOS phone. It's a million percent necessary. I worry about so many people unaware of the dangers. Especially seniors & those who just dont understand the dangers. Cyber security is EXTREMELY important. It's more important than ever as theft & immorality continue to rise on an upward battle. Those who aren't Tech savvy truly need your products. What's more they need to be educated that they need them. There's so many that dont know you and old even the much young cop I was notified of the Sept theft & what happened and happening was really clueless. He told me to delete instagram and to call him if there's additional theft. I sure wish there was a way for me & you as a company to get the word out. People simply dont realize they need it & just how much they could lose. When I had funds stolen from my bank this. They just won't get it back in ten super tense days of my banks investigation. None of us are safe from the thieves in the cyber world we live in. It's a much colder & cruel world then we lived in just 20 years ago. Social media puts us in a different realm of vulnerability. It makes it even that much easier for predators to gain information. They totally lack mortality. The simply don't care whose lives they destroy. I was first attacked in my direct bank account which I have a reputable giant bank that covered me. Now, they are after my money apps info for cashapp, paypal ect & definitely want my email to gain access. When I refuse to give them my money apps for the free money they want to send..yeah right. Then they have been coming at me from every direction. Trying to trick me into giving then info like email that would give them more info to get access to my pay apps. Which do not have the safety features, nor the recovery ability & reimbursement that large banks do. You simply do not have the same type of coverage with those apps not yet at least. Thieves are getting really creative with how to ask for the information.They apps which do not have the security. I am super analytical with some OCD. I use to work doing Tech Support & was actually working for The United States Naval Academy in Annapolis doing Tech for the Weapons & System Engineering Division. When I sustained severe injuries & had to retire. Jacob was patient, gracious answering my multitude of questions from both my knowledge & me being behind the times since Tech moves so fast & I haven't been doing it for years. The Support team was able to answer my in-depth and complicated questions. I feel it will be the same with any future questions as well. I'm excited to get back to things and not worry about being ported & having everything stolen. Allowing me to stop worrying as much and move forward work and I feel safe now. A+++ Nord VPN Jacob & Dommy.
Reactive and efficient support - Un support réactif et effficient – I had an issue with MFA as the authenticatorr application I used did not provide the required code et I get no support from the supplier. I changes it to Google authenticator and NordVPN gave me the means to change the application. They did a change on their side and gave me the means to reset MFA. Quick reaction and good advice. J'avais un… Read more · 1
problème en authentification multifacteurs, l'application Authenticator que j'utilisais ne fonctionnait plus et le fournisseur a stoppé son support en hot line et les explications fournies dans l'aide touffues et inadaptées. Je suis passé à Google Authenticator et NordVPN m'a aidé en désactivant le MFA de son côté et en m'indiquant comment faire pour déclarer à nouveau le MFA. Les réponses de NordVPN ont toujours été en moins de 24 heures et j'ai senti un réel souci de traiter mon problème. Le support traite les demandes formulées en français et les réponses se font en très bon français. https://www.productreview.com.au/listings/nordvpn/write-review
Positive reviews
I had an issue with my subscription and contacted customer support. They were responsive, clear, and happy to process a refund. Instead, they offered a very generous long-term extension at a fair price, which I chose to accept. The communication was professional throughout and the issue was resolved smoothly. Overall, great customer service and a positive experience. Show reply
Been a costumer for a while now. As a professional, i needed a VPN and NordVPN never let me down. I also had to contact their costumer service twice and service was rapid and above my expectations. Happy costumer here :) Show reply
I can access apps that are blocked for people outside the UK and then when it stopped working once, for whatever reason, their help support sorted it out immediately. Definitely would recommend ;) Show reply
Negative reviews
When I first subscribed to Nord VPN, they were cheap, and in the background, now they take over your computer, making it unusable. I have cancelled my autorenew, but am unable to get a refund they are more like the scammers I was trying to keep out. Sites that I have been using for years will not load with Nord running; my only option was to… Read more
uninstall it completely. They were rated as the best, now I will rate them as the worst!! They are like Norton AntiVirus, completely overtook my computer.
Hello. Please accept our apologies for the frustrating… Read more
At first it was okay. I did have some trouble with it connecting. Now however I am constantly having to uninstall and reinstall to get it to connect and even then it's hit and miss. I do all the things that they say to do when it's not working, but I shouldn't have to do it every time. When I hit the log out button it just stays faded grey but… Read more
doesn't log me out. I have cancelled my subscription, but I still have 18 months or more on it. This app is so frustrating and a waste if my time to get it to work.
Hi Jackie, we’re truly sorry to hear about the… Read more
If you are wanting this VPN for your router setup, don’t bother. Speeds were disgustingly slow and apparently this is because they only use UDP/TCP setups for routers. Who in 2025 doesn’t use Wireguard for your router. Just wanted a good reliable VPN to stream from Overseas due to the rubbish content we get here, and the speeds were garbage. 2 Stars for their great support and rapid refund. Show details
Hi there, thank you for taking the time to share your… Read more
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Hello, Kai! We’re sorry to hear that your experience took… Read more