Stan Cash

I had a very disappointing experience with this supplier. I purchased two clearance items through their website and completed payment, only to later find out that the products were never actually in stock. These items were already difficult to find elsewhere, so I relied on the accuracy of their website when placing my order. After noticing a… Read more

delay, I contacted customer service and was told that the items could be delivered within approximately a month, and I was even asked if I was happy to wait. At no point was I informed that there were any stock issues. Only after following up again was I told that the supplier had no stock available at all. This contradicts the previous information I was given and suggests a lack of transparency in their communication. Overall, I am frustrated that I was able to purchase items that were not available, and that I was given misleading information when I tried to get an update. I would not recommend based on this experience.

Buyer BEWARE! of online purchasing from Stan Cash. No genuine effort to resolve problem, repeated cookie cutter responses. Ignore requests to escalate. Unhelpful. Unresolved after several weeks , its like they don't want my order. Zero sense of urgency.

I bought a TV at a reasonable price. There are other websites with similar prices; I chose this one because I wanted home delivery. I gave it a suitable delivery time, but I was surprised to receive a message saying there had been a change the time.

WARNING: AVOID STAN CASH AT ALL COSTS – MORE LIKE “STAN TRASH”! – WARNING: AVOID STAN CASH AT ALL COSTS – MORE LIKE “STAN TRASH”! If you’re considering purchasing from Stan Cash, think twice! My experience has been nothing short of a nightmare. Stan Cash is in the business of selling subpar, possibly second-hand appliances while disguising them as “brand new.” Here’s my story: I purchased an Electrolux fridge… Read more

from Stan Cash, which they assured me was brand new but “carton-damaged stock.” From day one, the fridge was faulty—it didn’t cool or freeze. A service technician later confirmed the compressor was defective.

When I contacted Stan Cash to report the issue, they flatly refused to provide a replacement fridge. Instead, they pushed me to choose another brand from their stock. I declined as I wanted the fridge I originally purchased. Shockingly, they told me there was nothing they could do and hung up on me!

After seeking advice from Consumer Affairs, I was informed that Stan Cash was breaching Australian Consumer Law (ACL), specifically: • Section 54: Guarantee as to acceptable quality • Section 55: Guarantee as to fitness for purpose • Section 260: Failure to remedy a major problem

Under the ACL, if a product has a major failure, the consumer is entitled to choose a replacement or refund (at customer choice). When I informed the store manager of this, they begrudgingly agreed to find me a replacement fridge.

You’d think this would resolve the issue, but sadly, it didn’t. The “replacement fridge” they delivered had a bent power pin that snapped off, rendering it useless. By this point, I had been without a fridge for 7 days, resulting in: • $500 worth of spoiled food • $400 in additional costs from eating out

When I asked Stan Cash to compensate me for these losses they flatly refused. This is yet another breach of the ACL: • Section 259(4): Compensation for loss or damage

The Saga SadlyContinues…

Now, the “replacement” fridge is also faulty. Both Stan Cash and Electrolux have informed me that it could take up to 3 months to get another replacement. This is beyond unacceptable.

Given their dismissive attitude and refusal to take accountability, I am now pursuing legal action through VCAT to recover my losses and costs.

What’s truly baffling is that this entire ordeal could have been resolved for a few hundred dollars, but Stan Cash’s negligence and disregard for customer care have now escalated into thousands of dollars in losses and significant reputational damage.

I hope my review serves as a stark warning to anyone considering purchasing from Stan Cash. This company has completely forgotten what customer service is about. My advice? Avoid Stan Cash at all COST!

Terrific company to do business with – My refrigerator died at the height of Xmas holidays on 18 Dec. and I urgently needed a replacement. Due to holiday period and Covid transport issues retailers were quoting long delays to supply - late Jan and into Feb and March. Stan cash offered a good price and a reasonable delivery date (almost 1 month but still shorter than other suppliers)… Read more

on a new Fisher and Paykel. Even though they are in Vic and I’m in Brisbane, I placed an order.

Their communication was excellent and the fridge arrived just when they said it would. Unfortunately, it came out of the box with a small dent in the freezer door but Stan Cash was on the phone within 1/2 hr to sort out a replacement door with the manufacturer. I’m waiting for that but I understand it might take a while under current circumstances and it doesn’t affect the fridge operation so no problem yet.

I cannot speak highly enough of the service I received from Stan Cash and the refrigerator was a competitive price as well.

Great price from Stan Cash followed by helpful customer service – The online, store and eventually warehouse team at Stan Cash were very helpful, and the purchase and pick-up was easy. We first tried the Bissell 2066F on our sofa with the pet adapter which really seemed to fail to suck up much moisture, and then the normal adapter which performed better, though we were not overly impressed with the amount of… Read more

moisture left behind and suggest it didn't do much better than wiping the (old velour) couches down with a warm damp cloth. It did seem to remove some dirt judging by the dirty water, though hard to tell whether it was more than vacuuming alone as we didn't vacuum them prior.

We then did the main carpet floors of our house (7+ years old, dusty area, two cats, never washed) immediately after vacuuming thoroughly with a Wertheim 4030 powered brush head, and was very happy with the result using even just the express wash, where there was a LOT of dirt and additional cat hair removed (I don't know where from!!), and the carpets were clean and dry to walk on in under 1hr.

We used the included sample treatment and found that with a few extra passes over problem areas that it was able to budge long term stains in the carpets (coffee and food etc) that had not been easily cleaned with manual efforts.

Overall, I can't say we'll be rushing to do the furniture with the extension, but we are very happy with the results on our carpet from the main unit which is primarily why we purchased it.

We have purchased appliances from Stan Cash for several years now. We have always been very happy with the service and prices offered. Today we had excellent customer service from Mick. He was very knowledgable about the appliances we wanted to purchase. In some cases he suggested better quality and less expensive appliances than we were considering. We will definitely shop here again. When you go there- ask for Mick!! Show details

From customer service to delivery, Stan cash exceeded my expectations. I spoke with Phillis, who handled my enquiry with speed and efficiency.she made the process of getting an aircon installed feel really simple and stress free.delivery was flawless, 10 out of 10 for punctuality and care.on top of that,the prices at Stan cash are the most… Read more ·  1

affordable I’ve seen compared to other retailers.thank you for your outstanding service.im so Happy! John Tsolos

Great people to do business with – Stan Cash Keilor What a great bunch of people. Ordered a coffee maker but could not leave a deposit. Steve ordered it from the warehouse anyway and was there when I arrived. All office staff are extremely helpful

I purchased a Washing machine back in April 2025 which had an offer of $100 cash back. After paying the money, there was no communication so I had to chase them up. It took 3 weeks to deliver the machine. I thought I lost my money initially. Now I am trying to get the $100 cash back to no avail. They promise to get back to me but they never do.… Read more

It is November and still no cash back, and no communication from them. Don't fall for the cashback. I would have got it cheaper from The Good Guys without the cashback.

AVOID Stan Cash / Billyguyatts! Returned a faulty airfryer under warranty and 3 weeks on i have no air fryer and NO refund. They use every excuse under the sun and honour what they promise. Worst customer service and they have no regard to Consumer Laws. Be warned and don't buy from these guys!! ACCC and Consumer Affairs have been informed of your illagal practices Show details

Happy with the service but have been waiting since May 5 for $300 cash back on Haier Fridge Have made numerous calls to them and Haier. Guy helping is very helpful Arco, but can't seem to receive the cash back? Show details

Stan Cash does list products they actually do not have in stock. Purchased a Chiq Retro fridge. All paid for, including delivery. 4 days later, I received an email telling me something along these lines : sorry ,but your item is not available, we are waiting for our stock which should arrive at an unspecified time ? I emailed back asking : are… Read more

we talking «  days / weeks or months «  .. reply , possibly 2 months. Return offered : up to 5 days to process. So basically, they have your full amount for up to 10 days and no item in sight. I just checked online today, item is still showing as being available ??? I did receive my refund promptly after I made a request to have it processed ASAP as I needed my money to purchase a fridge ( for another reputable company this time…. )

They took my money 20 days ago and still no washing machine is delivered. They refuse to give me a tracking number and wouldn’t confirm when it will be delivered if at all. Show details

Ordered a speaker that was on clearance, after 2 days if no information i messaged them asking when the order would be dispatched, i was told it would be dispatched within 3 days. 3 days later i messaged again and i was told there was an issue and they had to order more in even though it was a clearance item and i said that it was clearance… Read more

meaning that there is no more but was reassured that it would be shipped in the following week. After waiting 9 days total I received an email saying that they cannot fulfil my order. The whole thing could have been dealt with from the start but instead i was lied to multiple times.

Shockingly bad – Shocking experience. Fridge ordered and told in stock. Didn’t arrive until a month later. Requested refund in writing 3 times without success. Would never ever ever consider using them again

Worst customer online service ever – I purchased item for xmas on 29/11. No delivery so called to ask for update. No update but told to email them so I did so 13/12. No reply four days later. Called again today. Told no shipment arrived as yet and no update. Cancelled order. Who knows how long that will take? I’m relieved I have pay pal buyer protection. Will happily pay $ 50 more so… Read more

I can give my kid their xmas wish. Please do not sell on products without informing customers of the real situation. At the very least direct them to collect from a store. Never again.

Everything is Fake – Waste of time and money, very fake, will get the payment and will forget about you, avoid big time, bunch of Fake People running this business, no update no order information, they had one payment stuck with the PayPal with them, and another full payment went through but there is no order, very long time waiting on the phone and no help, and chat… Read more

is fake its only one person will put you on wait and will do nothing for me, I lost my money and the item, do not deal with Stan Cash its fake.

Outstanding service, from start to finish! So refreshing but sadly rare! – Flawless process, great price and best delivery conditions ever! They even picked up my old fridge and no grumbling or extra charges for the steps to the house! Outstanding service from start to finish! If there were ten stars, they would deserve each one!

Useless company terrible customer service – Awful experience. My Westinghouse washing machine has been faulty for months, after two failed attempts to fix it within warranty they finally agree to pickup for a refund, only they won't ever pick it up! Waiting over a month now and just keep getting nonsense responses. Show details

Do not order online from StanCash (Billy Guyatts)!!! Dodgy delivery system!!! – Ordered item listed on StanCash (Billy Guyatts) website. Money was taken from my accounts immediately. Company a few days later indicated they could not source the product (having already withdrawn money). Upon my further enquiry re availability still showing on their website they indicated they had stock but refused to ship interstate from Vic to… Read more

QLD (listing and order included interstate delivery but the apparently only dropship Samsung TVs from local wholesale warehouses) Company then went on to say they would not immediately return the money thay had taken from my account. It took many days before they would return my money for and item they had in stock yet refused to deliver.

Great Customer Service – Second purchase, great team at Stan Cash online Excellent CS from Jayda, I am sure she is an asset to the organisation. Attentive and responsive to my requests. Overall a great experience!!

Fridge delivered on time by great crew – We ordered the fridge on Saturday and was delivered on Tuesday and they took away our old one. The delivery guys were very careful not to damage anything and did a great job . Show details

Well done Marija….best ever customer service! – If all customer service staff could be as polite, friendly and as helpful as Stan Cash’s Marija, I would vouch there would be more on-line orders placed! Couldn’t have been more impressed from the phone call I made and the timely info response I received from Marija very soon after. Arrived on-site to pickup my purchase and everything was in order and ready to go. Marija, you deserve all the accolades mentioned above. Well done :) Show details

LG Microwave MS4296OMBB – I recently purchased an LG NeoChef 42L MS4296OMBB Microwave. The price was much better than what was offered on Goodguys commercial and Jb-Hifi which had it on sale. Mick Perre is great to deal with and was super patient around my kids interrupting. A lovely gentlemen who even offered and took the product to my car. Thanks Mick! Show details

Sleek design for modern kitchen – LG smart inverter is a sleek modern design that heats up things quickly and evenly! Love the button panel on the inside yet can access heating from the front QuickStart Show details