The Appliance Guys

I have had the best 10 out of 10 service from appliance guys , Sean was my appliance tech . From now on I am calling appliance guys when ever I have a problem , on time to the minute . , cleans up after he is finished which is not always the case with other tech. Also if my appliances break down I will be getting a new one from appliance guys no more shopping , they will give me a quote and deliver and install. Thank you Sean

I chose The Appliance Guys because they had the air fryer I wanted in stock. Normally I would have chosen one of the large shopfront retailers, rather than an online supplier, but in future, I will definitely check The Appliance Guys before buying… Read more

elsewhere. Delivery was free, plus I got a very good price on the air fryer. I was contacted to arrange delivery on a day that suited me, and as promised, I got a text the day before confirming the timeframe for delivery. The delivery man arrived promptly, brought the item to my front door and was polite and well presented. I was really impressed by The Appliance Guys.

Purchased a Kleenmaid oven from them and opted for installation service too. From the date of purchase until installation it took me 5 days. How good is that! The support team were prompt and fabulous. The tradie who came in for installing the oven, did a fabulous job! Even cleaned up after. Great work guys! Thankyou so much. Show details

The entire process was smooth and efficient. All the support staff were incredibly helpful with my queries. The installers on the day were very friendly and super quick! Would 100% use their services again

The Appliance Guys services are outstanding. From the sales team, the account payment team and even the technician are top notch. A week ago, they did price match for my rangehood purchase, kept me in the loop on every steps of the processes. The technicians arrived on time, friendly manner, did outstanding installation on the rangehood even… Read more

though the cabinet space is so tight. They even refund me for the adjust joinery that was not used during the installation. Really happy with the service and will purchase more from this business.

First Messaged then after no response call these guys about a delivery/install time on a product on site. After nothing for a couple of hours, then called their 1300 number, was encouraged to leave my number for the first call back. Nothing after 5 hours, also tried another message in that time, zero response. Obvsiously they dont need the business

We bought a stove, and were told we needed a quote from their electrician prior to install. The company’s electrician, despite us confirming multiple times that someone would be home, did not show and did not give any notice. An absolute waste of time. When my husband called they put him on hold expecting him to wait around indefinitely to speak… Read more

to “customer service”. We have bought close to a dozen appliances from appliancesonline and winnings in the last decade and have never had an experience like this. For the $100 saving on a $2.5k stove it’s not worth the palaver. Looking forward to a refund and an apology without being put on hold for the privilege. What a disgrace.

Extremely disappointed with this appliance repair company. They came out just to measure my oven, and during the process, they broke the glass door. Things only got worse from there. I had to wait two weeks for a replacement because they claimed all their technicians were fully booked. On top of that, they cancelled appointments multiple times and kept pushing the date further, showing zero urgency or accountability.

This company deserves a ZERO RATING, because of how they have treated myself. I purchased online one of their products because the website said that they had the product on hand. Received their normal email confirming the purchase. 3 days later received email stating the product had to be ordered. 2 days later received another email stating that… Read more

they could not get the model that I wanted. I asked for a refund. THIS IS WHERE THINGS WENT SOUTH. 4 days later I received an email stating the refund had been processed at their end & the funds should appear almost immediately & allow up to 2-3 days for funds to appear in my account. FUNDS DID NOT APPEAR. Thank heavens I made the purchase using PayPal because PayPal got my refund. 12 days after the purchase PayPal sent my Case details to The Appliance Guys. It took another 14 days for this Company to make the refund. IN TOTAL it has taken 20 days just to get the refund. If needed I can provide all emails & receipts. I have reported this company to the NSW Fair Trading.

I purchased an oven and cooktop, both of which were supposed to be ready for installation. I booked the installation for both items on the same day, only to receive a phone call stating that the oven would be installed on a different day. Shortly after, I was contacted to reschedule the cooktop installation. After some pushback, they agreed to… Read more

install it on the original day, but at an earlier time.

Then, just one day before the scheduled installation, I received another call saying they no longer had the cooktop in stock for installation, despite having waited a month for these items.

This company has absolutely the worst customer service. I would strongly advise staying away from them, as the stress they cause is simply not worth it. I rarely write reviews, but after this experience, I feel it's necessary to warn others from making the same mistake of purchasing from them

Absolute shonksters! Do not use these people, they attempted twice to make us buy a whole new range hood, when all it needed was a small replacement part that holds the controls. They advised they were unable to find the part as it was no longer available - we found it ourselves from the manufacturer within 20 minutes of their email! And the manufacturer sent it to us for free!! These guys are scam artists

Get your act together! – Looks like your head office is based in new south wales so either the boss doesn't know or doesn't care about the numerous kids running around the queensland warehouse and car park and the danger that it creates for drivers like myself. I don't want to be the one that reverses a truck over a child and have that on my conscience. Get your act… Read more

together before someone is run over.

I will be also sending an email to safe work queensland with the information and what has been going on at the premises as it looks like people are living there.

Poor admin, great repair staff – We needed the oven repaired in our rental, and it was incredibly difficult to schedule a time for someone to come out. Admin staff repeatedly ignored our requests for email communication, given that both my partner and I have limited availability for phone calls during the day. However, the person who came out to replace the oven this morning was… Read more

very lovely, polite and understanding. He was communicative about what he was doing, and how long it would take and was in and out very quickly.

Disgraceful Service – We bought a stove top that was buckled, I supplied 3 photos as requested and without examining the stove, their “Expert Technician” determined that A, the installer installed in it incorrectly OR B, our Stone Bench Top in not level. I contacted the Manufacturer with the SAME 3 photos and they immediately determined the stove top was buckled and are organising a REPLACEMENT stove top. I definitely would NOT recommend or buy from them again.

Terrible customer service – I had the worst experience dealing with The Appliance Guys. I was given a time allocation to which I adhered to. The technician turned up early so called him back to let him know I was home. He advised he would return to my job but then I received a call from their scheduling team to advise my job was cancelled and rebooked for another day. Their… Read more

operations manager was not able to get to the bottom of the reason why the job was cancelled other than I had some rough words with him. What terrible service!

Slow moving and can't fix problems – The Appliance Guy are nominated locally by Fisher & Paykel to resolve for warranty fixes. I have 2 new F&P ovens which don't work, and I've found The Appliance Guys quite useless. Very slow to respond, misdiagnosed the problem, visited twice but fixed nothing (well, they fixed one mechanical thing but it's broken again). Even now I don't think… Read more

they understand what the all the faults are which need to be resolved. I've owned these ovens since August, installed in October, reported as broken to F&P early November, its now past mid December and nothing has been achieved and I don't even have a service booking to resolve anything in future. So I've complained to F&P and had another firm allocated to the work. Back to square one after 6 weeks. Thanks for nothing. Avoid.

Worst service I have ever experienced! – The worst service I have ever experienced. Oven ordered -> cancelled delivery twice. Fridge ordered -> cancelled delivery twice. Airconditioning quote -> cancelled twice. Airconditioning install -> waiting two months later and still nothing.

Lies and deceit tactics!!! – Lies and deceit tactics!!! They give false timelines and misleading information to keep people on the hook. Then cancel and do not deliver even close to timelines. We're talking promises of 2 weeks turning into 3 months.

Worst buying experience in my life – They sold me a refrigerator they didn't have in stock. They took 6 days to tell me they won't have stock for two months. Their website still shows it can be purchased with a 2-10 day delivery time. This is totally deceiving and unprofessional. They didn't call back with an update as promised. No emails, just a text after 6 days. I could have had… Read more

a refrigerator by now purchasing elsewhere. Now I'm struggling to get a refund and can't get a refrigerator until I do. Living out of an esky and buying ice in the meantime. Avoid this company at all costs.

Excellent in all ways – Communication was prompt and the installers were most professional. They just got straight into the job, quietly, no problems, took their rubbish. I was most impressed. It's the first time I have used this company and look forward to using them again. Thank you for such a great service. Show reply

All Talk No Action! – I placed an online order on the 25th of September then nine emails later I cancelled it on the 1st of November. How can it take so long to deliver a product when you say you have stock? You didn't even have to install it. I don't understand why YOU can't update your customers when there's an issue, I had to do all the chasing. You sincerely… Read more

apologised, then you were escalating the issue, what was the result? First your courier service couldn't pick it up then the appliance was damaged so you were waiting on another one... This took so long the tracking number even expired. Pitiful to say the least from a supposed reputable company. I placed an order with you guys because you offer the best deal, better off spending a bit more money some where else, walk in and walk out with what you want. Thank you very much for the headache!

dishwasher repair – Sean was very pleasant and appeared highly experienced. Detected the issue promptly and fixed it in no time. Had the patience to explain what went wrong. Definitely recommend Sean. Show reply

Great Installation but took ages to get it!!! – Installation was highly professional, polite and efficient. Although it did take 5 weeks and multiple follow ups to book in afree ordering on a 7-10 day delivery indication. Office coordination was not at level of customer service I see with most appliance businesses. Yet the installation service when it finally happened, was very good.

Professional and capable – The team are very courteous and polite. The technician was very knowledgeable. All work was completed with respect for surrounds and floor. I'd recommend these guys for any repairs. Show reply