Northside Rentals
Verified534 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Reviews with attachments
BE AWARE OF NORTHSIDE RENTALS SCAM. BEFORE RENTING, TRY TO CALL AND SPEAK WITH SOMEONE. NO BODY TAKES THE CALLS. I rented a Toyota Corolla hybrid with this company. When the car was picked up it was in a very bad state with many dents and damage to windscreen. I questioned the staff member on the pick up and he confirmed the entire car was… Read more
photographed, so no problems with going head and renting the car.
One week later returned the car in the exact same condition and was charged $1937 for a windscreen repair.
You will see on the attached pictures both the pickup picture with the damage already present and the return picture with the same damage.
I'm now trying to receive a reimbursement but no one answer the phone and the communication is all on very blunt e-mails.
The truck wasn't new, but it was great for all we needed and the tail lift was essential, the price was exceptionally good, and it drove like a dream. Customer service was excellent and the receptionist was friendly and very helpful. Bifold doors and windows easily loaded and unloaded, best hire truck ever! Show details
We hired 2 cars from Northside in Perth. A 2 week rental on a Prado for an adventure through the national parks of the north-west and a 1 week rental in a Nissan X Trail on a more relaxed journey through the coast and hinterland of the south-west. Both cars were of high standard and performed faultlessly over the thousands of kilometres we drove.… Read more
Overall an excellent experience. The only mild criticism was that they were often hard to get hold of on the phone. Edit - just a follow up on this review after some late problems were experienced. Our $1500 security bond took 4 weeks to be returned which caused some anxiety and I was paying interest on this credit card payment. Then, more worryingly, I noticed a random $112 was taken out of my account after I returned the car. It took me a week to notice this and when I inquired was told it was an error and would be immediately returned. It took 7 weeks to be returned. This all had to be done via email as I couldn't get anyone on the phone despite repeated attempts and messages. All good now but stained an otherwise good rental.
First time using Northside Rentals – First time with Northside Rentals. First time using this company. The staff were very approachable, and we were experienced great customer service through the whole process of collecting the car. The return was an easy drop off. Show details
Best Car Rental – Excellent service staff. We were very promptly attended to and got our car very quickly and also returned our car very quickly. They were very competent and prompt to attend to queries/problems. Security bond was returned after 3 days, even though they said 7 days. Shuttle bus driver was very friendly and we departed on time and reached airport early. Office location was very easy to find and easy to access from Perth suburbs and Airport.
Latest follow-ups
So many things went wrong with our booking from start to finish. 1. I booked a 12 seater van at the Greenwood office. To be told it was booked at the Welshpool office. Luckily I personally checked before trip commenced otherwise this would have… Read more
delayed the start of our trip. 2. Not told of $1000 bond. 3. Signed Contract not emailed through as promised. 4. Child anchor points not found. Couldn’t get through to office to find them. Hence, we then had to take separate vehicles after journey commenced to pick family up who were to travel in the bus. 4. No manual in hired vehicle to find them. 5. No manual meant we couldn’t find release latch to fuel tank to refuel. Luckily we found someone who did. 6. Over charged on kilometres that weren’t used on the trip by mistake and funds taken out the account without email or notice. Overall, very disappointed.
Follow-up · I tried contacting the managers about my experience, mainly so it wouldn’t happen to anyone else, but heard nothing back. Very disappointing.
First class efficient service for our 11 day car rental. Car was almost new….only 13k on the clock. I would recommend this company to everyone. Receipt and return with a smile. Bond return in 2 business days
Follow-up · Car …Mazda 323….as new. Service….with a smile! Never had to post a bond before….just left credit card imprint
Positive reviews
The ease of booking, collection and return of the van was simple, efficient and quick. The only negative was the Welshpool location as it was a 40min drive each way. Just something to factor in when booking. The staff were friendly and helpful. Show details
I recently hired a Mazda 3 automatic car from Northside Rentals in Canham Way, Greenwood. The customer service was excellent, vehicle was immaculate, rates very competitive , they are local and I would definitely recommend them. 5 star service. Show details
Recently hired a 3.5 ton truck from the Greenford branch , fleet is well presented and prices are good however on collecting the vehicle waited nearly 40 minutes due to the young girl working on her own and dealing with other customers the same when I returned the vehicle just to hand the keys in another staff member on the front desk would alleviate this problem Show details
Negative reviews
Nortside rentals Bussleton don't want to be and shouldnt be in bussiness. After a family member had booked a car, they were never told that a digital car license and digital credit card werent accepted. So after arriving to pick up the vehicle they were informed and had to call others to find someone with a hard copy. The company was also asked… Read more
previously for a price for another vehicle with multiple seats and was told we will have to call the boss and we will get back to you. At least 5 calls to them later, we were given the same excuse, but eventually we were informed we dont have any left, when they did when we picked up the first car. So we were without a car for 24 hrs for the rest of us. A baby seat was asked for when the origanal booking was made, but we had to ask again when picking up the car. There was no going over the car to look at defects and glad we werent blamed for the cigerette burn on the drivers seat, as none of us smoke. I paid the deposit from my business account, which is linked to my mastacard and after not receiving the refund for nearly a week, went to my bank, 40 klm away from home to find they had put the money onto my mastacard, which is for emergency use ONLY, so now I have to pay fees to remove it from my credit card and put it back into the appropriate account. So After I had to pay $30 to get a taxi there I now have more charges from my bank because of multiple incompetencies of this company. When I rang and complained, I was told that it was in the contract that I signed. My reply was, if I read the contract from A-Z, I would still be there for opening the next morning. Basic things like mentioned, should have been verbally told to the client. All I got was sorry, no mention of the huge inconvenience that was caused or compensation. Unfortunate thing is you cant give a star rating of less than 1. Should have been in the minuses. Anyone thinking of hiring a car in Busselton, do yourself a favour and go to a reputable company and save the hassle. 31/10/2025
Truck was in excellent condition. Customer service is lacking. No smiles, unfriendly. No one answers the phone. No instruction given on tail lift operation, and switching between tiptronic and auto gear shifts. Worked it out myself. Bonus was I wasn’t charged extra for a late return. All in all, not a bad experience, but not pleasant and could certainly do with a good polish. Show details
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Would not recommend. Hired a moving truck from the whelpool depo, I received with only 3/4 tank fuel. After I finished using it, filled it right up to the top. Asked when I dropped it off if they where going to reimbursement me for the extra fuel. They said 'Nah your all good'. Bond also took 8 days/7 business day to come back to my account.
Recent reviews
From the day of booking the car and then picking the car up was fantastic and professional from all the staff. The car was a GWM and it had very low mileage and was very clean and comfortable. When I dropped it of they inspected the car and was very happy and professional again. The prices is very good i would say but the service is waht stood out to me. Thank you i will definitely be back Show details
Hired Mitsubishi ASX SUV for 2 weeks. Very economical. Vehicle was very clean inside and out. Small paint chips but the consultant photographed all for record. Friendly efficient service and rental reasonably priced. Have used Northside rentals on all our trips to Perth over the last 12 years
Great customer service, I needed to extend car hire a few times and it wasn't an issue. Going in and paying the extended hire fee, quick and easy and lovely a team. Show details
Excellent company to deal with. Car is nice and clean. fast service. price is very good. Bond refunded overnight. They even give me a free lift back to the airport. Will use again. Show details
We rented a vehicle for two weeks while in and around Perth and Bussleton. The car was smaller than I had anticipated (especially the boot space) but that was not the company's fault as I had selected it. We had no problems with the vehicle, it was clean and full on pick-up. The company also didn't fuss that we were about 10 minutes late back to… Read more
the office at the conclusion of the rental at midday. They also didn't mind that the front of the car was covered in dead bugs. Wow, WA has a lot of suicidal bugs!! They were great when I called them to report a parking fine I incorrectly was issued with. I advised them I would be contesting it (which I did and succeeded) so they should not pay anything. They recorded it on my file, the lady I spoke to being very helpful and polite. Would happily rent from them again.
We hired the Nissan xtrail for the last 12 days they were by far the cheapest in town and was an absolute dream to drive modern vehicles with great ac. The airport shuttle bus made the experience so seemless .north side were also very helpful with extended hire on very short notice highly recommended will definitely be our go to hire place a big thanks Show details
Staff are prompt, courteous and important in our business, also helpful outside of normal operating hours. They have also sourced and shuffled around vehicles at short notice. Which is very much appreciated Show details
The MG 5 was a good car to drive, no complaints. My only issue, which I must admit was in the "small print and conditions" was that the car was paid for at collection, no issue, but was returned three (3) days early and their was no refund for the unused days of rental. This in my opinion, "small print" not withstanding, is unfair as the car is now available to be rehired which means "double dipping". Maybe next time I will book on a daily basis. Show details
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We hired a Kia carnival for when family visited from overseas. The car was nice to drive and in good condition it was perfect for sightseeing with family. It was easy to drive and reliable. The staff at Northside were easy to deal with and assisted with any enquiries we had and were very accommodating. The price was very competitive when comparing… Read more
other companies. Will def use Northside again. Thank you for making our families trip better by letting us all travel in one car :)
I've been going to Northside Welshpool for maybe 15+ years. Always the same: great service, staff, cars and value. And the best thing... phone Welshpool and you get real Welshpool...as in a person with their bum on their seat in the Welshpool office. Show details
Excellent service as usual. Vehicle was clean and well maintained. Always a pleasure to do business with. Credit to the young ladies in the office for outstanding service with a smile!
The management of the rental was good and the arrangements for pick-up (after hours) was well organised and went reasonably well. On return the staff were friendly and the readiness of the airport shuttle on return was appreciated. Show details
. When we visit our daughter, we like to be mobile. To this end we have been renting cars from Northside in Greenwood every visit. The cars can be on the older side if you go for the cheapest option, but have never let us down. They are always clean and well presented with no defects. The staff are invariably pleasant and helpful so we'll definitely be renting again on our next visit from the UK. Show details
Cant thank the 2 girls on reception at the greenwood location enough for going out of their way to help with getting a moving truck and van when my previous truck cancelled. Really appreciative of all the help given and their friendly and proffesional manner Show details
I will give a 3 star review ...this is because it was not ready when I picked it.... I was made to wait .... The inside was not clean .. Also I was refused fuel at Vibe Welshpool because a previous Hirer has not paid for fuel ... This should be sorted out before I get there ........ Show details
Hired a nice little but very basic Corolla. Good price but we were a bit shocked at the videoing of the car before we left. Bit obsessive for a car that’s done 100,000 kms. Also shocked when ‘told off’ for parking beyond the flags in their yard when there was no where else! On return again parking was an issue. Daughter in law came to pick us up… Read more
had to park in the driveway…and then I noticed the sign re not parking in the right place will incure a fine!!!! Wow. Not how I’d treat customers. A bit more respect and more parking at this busy place would be nice.
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