Grace Self Storage

Great for ongoing storage requirements – Very happy with my experience from start to finish. 4+ years ago I needed to store the contents of my apartment whilst I relocated overseas. I had the assistance of two removalists to package it all up and store on a monthly basis ongoing. With appropriate notice, both myself and my family easily accessed the box as needed over this time and… Read more ·  1

everything was in great shape. A week ago, I reached out to end my lease with them, and the box was delivered and picked up again promptly and without fuss.

Great service – I am very pleased that we chose Grace Storage. We were able to access our smartbox on numerous occasions with efficiency and great communication. Everything stayed in perfect condition over there there years.The staff are lovely and it was good value too. Show reply

Avoid This Company - Terrible and Dodgy – From the start, I have told my request clearly to the Moving Consultant. I only need 4 weeks storage during my apartment renovation; same pick-up and delivery address, the pick-up and delivery dates are agreed and fixed. Simple!!! I accepted the online quotation which stated a total amount and paid it accordingly. After they picked up my stuffs,… Read more

an invoice was sent to me. I contacted the staff; why this additional amount is never communicated. He said its for storage fee...but that total amount is not stated in quotation!! A standard reply is given to me: it's in the accepted quotation. Until now I still cant see the total storage fee invoice in the quotation. Then after 3 weeks, I contacted the company to confirm the delivery date - same date as per my original request. Another hidden cost comes up again. The staff said there is an additional service fee for Saturday delivery. WHY THIS AMOUNT IS NEVER COMMUNICATED! I got a standard reply again: it is in quotation I already accepted. Again, I cant find that extra delivery fee in the quotation. As customer I want to know the TOTAL COST for the whole service - not partial cost and not hidden. The quotation only stated one total amount which I already paid. No customer wants to have surprise extra costs which amount is not even stated in quotation and not communicated. With my stuff as hostage, I have no choice to settle the payment with this company. I must move the delivery date too to avoid that additional Saturday delivery cost. What a total hassle for a simple 4 weeks storage request! With this whole unpleasant experience, I am expecting the worst delivery service now. Don't make same mistake - AVOID THIS COMPANY!

Excellent Customer Service – We could not be more pleased with the excellent service given by John Hernandez, he was very courteous, helpful and extremely efficient. I would definately recommend Smartbox in the future. Sharon Cornwall  Show reply

Exceptional service, great prices, fantastic customer service – Very happy, everyone I dealt with were polite, helpful, great customer service. James was outstanding trying to help our move go as smoothly as possible. John, the driver was terrific (as was Devin) giving us the time to make sure the set up of the pod was as good as possible to meet our needs. To sum up, exceptional service and communication,… Read more ·  1

very helpful and polite staff. All this and very reasonable price making moving as ease as. Would definitely recommend them and use again.

Great communication and personable staff – We have a storage pod with Grace and each time I have had to contact their office, all staff have been extremely helpful and accommodating. They have helped us beyond my expectations and it is reassuring to be able to deal with real people who listen and are happy to help.  Show reply

Terrible, unprofessional, disorganised – First, the wrong box was delivered to us, from their cheaper sister company. Big holes in it and black mould. They also were adamant that they would call me before leaving the box but despite me leaving verbal, written and a map description of where to leave it they dropped it on the wrong street. It took them a whole day to come and move it to my… Read more

house. Then another two days to replace it with the better box that I was paying for. The box is a meter off the ground so very hard to load. Then they took three days to collect it despite them saying they’d get it the next day. When just closing my account, James told me that by closing early I wouldn’t have to pay for the next month but I was charged anyway and even though he said he would refund me I haven’t been. I spoke with a woman on the phone who told me I could have the box redelivered to my home any day so I organised with a removalist to come on a Saturday to unpack it and load it in his truck before calling Grace SS who told me they can’t deliver it back on Fridays, Saturdays or Sundays. It was very complicated rescheduling everything. I left specific instructions for the guy dropping it back to call my dad as I don’t live in Sydney anymore and even rang and checked the day before and the woman told me the driver would definitely call my dad not me. Luckily I left my phone on that night as the driver called me at 5:30am to say he was outside. I asked him to call my Dad and he said he would. After ten minutes I called my Dad but the guy had not called him and never did. We had other issues with them whenever I called, with them not knowing who I was referring to, what I was talking about, telling me conflicting information etc. I have never dealt with a more disorganised company and I’m glad to have my stuff back and out of their establishment. I haven’t unpacked it yet but hope it’s okay.

Unable to deliver my furniture – THIS IS THE WORST COMPANY I HAD TO DEAL WITH. I havent got any thing in my house i am 68 and my husband is 74 and they told me to get my own drivers and removalists

These guys are crooks! – I've never bothered to write a review of a business but I've had it with these guys. I used them to move out of my apartment and store items for a year. First, they sent a studio box for my 1 bedroom apartment. Of course my things didn't fit so then they had to call for another box. The movers were unprofessional and didn't wrap any of my… Read more

furniture and sat and did nothing while they were waiting for the second box to come. They could have finished moving things down the elevator. Then they tried to charge me for the time we had to wait for the other storage box to come. It doesn't end there. Now, I have to pay almost double for storage for a year because of their mistake. I'm ready to move now and they quoted me 3K to move my things to Melbourne! I called A2Z Moving and they are doing it for $1,300. More than that, I'm just trying to confirm that I can schedule my move and some guy [name removed] is supposed to call me back but guess, what he never does and the guy I just spoke to hung on me. These guys are a nightmare. Stay away.

EXCELLENT SERVICE FROM JAMES – I had the most excellent service from a gentleman from James - he went above and beyond for me - no issue was too hard and he was very pleasant to deal with - because of him i will use this storage service the next time i need a storage box. thank you James Yasmin  Show 2 replies

A great service for people on the mive – The service that was provided from the first call to the next day when I had difficulty filling the form and to the terrific team that stored my furniture thank you. Will recommend your company.  Show reply

Very professional and friendly service – I was very happy with the service. John was very competent and professional. I was very impressed by him and his two fellow workers. I will definitely recommend Grace.  Show reply

Fabulous!! – This is our first time moving and we can't thank everyone at Grace enough for their fabulous service.. From our first call to the actual move was flawless. A special mention must be made about Andre our driver who was amazing. This man was worth two men and there is no way we would have coped without his knowledge. Thank you Andre very much!!!  Show reply

Great service – Everyone I dealt with was really friendly and helpful and they managed to get everything organised at the last minute. Very reasonably priced too for the quality of service.  Show reply

Great customer service – Had a lot of help for a last minute move. With great customer service I was able to organise a removalist a day later. Thanks for the help guys.  Show reply

Great Experience! – From day one we asked for a quote to the last day we have our stuff removed, the team of Grace Storage has been awesome! Very easy to deal with, very efficient and always full of energy. Strongly recommend them to anyone!  Show reply

NEVER using again! THE WORST CUSTOMER SERVICE – I am absolutely disgraced with your service. The supposed “manager” James who called me today was appalling. The tone in his voice was one who should not be representing your company. The fact that he was calling me a liar for his mistake was unimaginable! Not once or EVER did he tell me the storage unit had to be picked up the next day by 12pm. … Read more

Never ever have I had a problem with your company before. Every time previously everyone has been so helpful and understanding in providing quality customer care.

You can probably see from my customer file that I have had the storage unit for a number of days before it was collected in the past. The fact that this policy has changed and is a now blanket ‘NO’ should be communicated with your customers, prior to be being abused on the phone. Especially in the circumstance where your customer has negotiated a delivery date as the first one was not suitable and WORKED WITH YOU. For a WHOLE week we went without furniture. You should also state in your terms and conditions to give 2 weeks notice for re-delivery! As in the past I have called and its been delivered 3 days later! Not 2 weeks.

Also not to mention the fact that the storage units are now delivered on a trailer with a height of 1 meter from the ground! This is UNSAFE for your customers. Originally you had a service where this was delivered using a fork lift and placed on the ground. Allowing people to walk straight into the container to load/unload there items.

I am so very embarrassed that I have given praise to your company to friends and family.

Let me remind you…

How does this service work?

"we can leave it there so that you can load your belongings in your own time"

fantastic service – We used Grace storage to book a 20cbm Cage back in 2016. The price was very competitive, however, what led us to book was the overall service offered by James. He was helpful and also flexible to our needs. The storage container was delivered on time and really was a saving grace (pun intended) whilst we were selling our house. It was secure and dry and stored most of our 3bd house furnishings. Thanks guys  Show reply

Near perfect for a painless moving house – Fast on dealing,easy booking, reasonable price. Many different sizes to choose. I would prefer to have more things inside box to stablelize from movings.  Show reply

Great service before and after – I used Grace storage and Grace removals for storing my stuff with them for 6 months and then to move from Syd to Melb. They were just amazing in both services. Being a toddler's mom I had lot of stress on how things will go with such a move but they were so efficient in loading/unloading it was just worth it. Also they were so supportive when they… Read more ·  1

did small damage in my new apartment, they sent handyman (free) to repair it which is such an amazing customer service. They were prompt and helpful. I would definitely use them again and recommend them if you want a peaceful move.

Worse experience ever – From day of pick up was worse experience I've had didn't happen was a day late cost me another day of rent and my partner and myself both self employed a days work. Then I was told if you didn't use a full month you were refunded so only using 2 weeks into my 2nd month still paid a full month storage and insurance, so 2 weeks insurance and there… Read more

not insuring your belongings.

Then came time to move you was informed easter sat was opened so organised my move then told no sorry wrong information.

Then they take your return of container fee a week prior to you even receiving it!

Charles & co: 5 star review for all involved! – Sincerest thanks & storage loads of gratitude to all the crew at Grace Bros. particularly Charles & our man on ground Andrew. Could not have done it without you. You came to our rescue in a time of great need & for this we are eternally grateful. Best & nicest in the biz!  Show reply

Great customer care from Charles – Thank you Charles for showing great customer service and care from the start and in the end where you have turned a potential dissatisfy situation into a satisfy one.  Show reply

Brilliant Manager – Depends on who you get to deal with, initially my first experience was less than the service you would expect, especially after being with them for many years, however pure luck one phone call and happened to get Neil Simpson on my call. He was super efficient and pleasure to speak with on the phone. My job was made super easy to remove my goods… Read more ·  1

from storage liaising with me and a removal company as I am no longer in Sydney. He followed up on progress throughout and afterward as well. Highly recommend & Neil, I would try to upskill some of your staff with your fantastic skills. Thank you.

Great assistance – Checked a few self storage deals but Grace self storage was the most efficient and helpful. Loved dealing with James Burnes . He was quite professional in all our conversations. Thanks GRACE you're the best ...made my life easier

The website lies!! – The website says in 3 places I could find that you have as much time to pack your items into your mobile storage yet mine was delivered and followed by numerous phone calls hounding me to be able to pick it up. This eventually resulted in me having to unpack a half packed unit so they could take it back!! Total waste of time and very rude to me about the whole episode. Will not be recommending them.. obviously.

Our needs were met. The excellent above is for the help from James – My daughter and I (Helen and Amy) would like to thank James for going above and beyond the call of duty to help us with the organising of the smart box and anything we needed in regards to my daughters move. he should be commended for his thoughfulness and the fact that nothing was too much trouble. For a score out of 10 he is worth a 10 a valued team member I would believe him to be a good worker.  Show reply

Highly recommend – A personable, efficient and cost-effective service. Highly recommend. We will be using them in the future if need to. They couldn't have been more helpful.

Lifesaver – I was extremely impressed with the service I was offered. The staff were incredibly friendly and helpful which helped take the pressure off my move. Will use again or suggest to friends to use this service.

disappointing – I used them for storage back in October 2015, I initially had a fantastic impression of Grace self storage. They came to visit the place to estimate the storage I needed, they were extremely helpful. They packed all my stuff very carefully, loaded it all. I didn't have to do anything which was great. Then, 6 months later, I needed to get my… Read more

stuff back. It took them weeks to respond to my emails, I was so worried as I was getting no response at all from them. I thought my stuff was gone. Being overseas emails was the best form of contact but obviously not for them. Finally after calling about 3 times I eventually managed to get a hold of them. They organised my redelivery but they took the wrong address so arrived late, they were supposed to be 3 guys I only had 2, the third guy arrived half an hour before the end of the move. It took them very long to unload the truck. A lot of my stuff was stained (maybe rust) also all the plastic items became yellow because of the heat. Not sure if that's normal. Finally be aware that you are charged a full month if you pick up the load a week after the month has started...

Unfortunately I would not use Grace self storage again as I feel their communication skills really let them down.