Fujitsu Designer
Verified35 reviews
Positive reviews
working fine – got that device July 2019. Working fine for heating and cooling. Takes ~5 minutes to get started,... Question though: Last year, when we turn on heating, there was quite a bit for water coming out of the outside unit. We had the installer come back to attach a pipe so water is not running down the external wall. This year, we're heating quite a… Read more · 1
bit and so far,... no water whatsoever! Is there supposed to be constantly condense water from the outside unit in heating mode? Again, there's nothing so far, even when heating all day. Just checking if that's fine as such, or if the pipe might be blocked causing a (long term) damage? Thanks
(location: Sydney)
Have installed these in our last two houses and looking to use them again in the next! – We have owned 4 of these designer split systems in our last 2 homes. Both places we had a 5kw and 2.5kw units. Their performance has been excellent! Even on the hottest summer days we have had running the two units in our home have kept it cool. We have never had an issue with the units and are constantly being used. We no longer use Gas ducted… Read more · 1
heating because these units perform so well. We just bought our next new home and I'm seriously thinking of buying these again. Only down side is that in the past 6 years this unit hasn't advanced. Many of the other competitors now offer wifi conectivity. It will be out of the Fujitsu Designer range or the Daikin Zena ranges.
A little noisy but does the job – I bought it from Bing Lee during their 20% off Ebay sale and Fujitsu was also running $150 cashback promo so the total price came to $409.20. The looks have been great but it's bit noisy when warming up. Overall I am pleased with the product, especially the price I paid for a known brand. Show details · 1
Negative reviews
OK, but I would recommend the Lifestyle or Classic models – I got "talked up" into the Designer range. I have since regretted the decision and with the benefit of hindsight should have stayed with the Lifestyle or Classic, as in my view there are a few little niggling issues with the Designer. The first one is that the front plate / cover is motorized. When the air conditioner is turned on, this cover… Read more
moves forward a little and lifts up to expose the air outlet. To me, it is an unnecessary feature that could well become a maintenance problem down the track. This motorized cover has to be moved to access the filters, and looking at the mechanism, it does not give me confidence that it will withstand the routine access required over the years.
The second niggle is that when the front plate lifts away, the bottom of the front plate is only a millimeter or so clear of the unit. On a few occasions to date, a minor vibration in the interior fan (which is quite normal for all A/C) causes the front plate to rub against the unit. This results in a buzz/chattering sound that comes and goes. Quite annoying when it starts doing this a 3AM in the morning.
The third niggle is that the external unit (delivered to me) has compressor chatter/drone in some operating modes. While the sound level of the droning noise is very low - and probably won't disturb most people - it is perceptible (and annoying) to me. The installer has done all the right things by installing good rubber mounts. (Put this another way, the new Fujitsu unit makes way more compressor noise that the 15 year old Daikin it replaced.)
Fourth, even though the Designer range has a price premium over the Lifestyle and Classic range, a close read of its specifications reveals that it has marginally poorer energy efficiency than the cheaper units. Really????? My advice is that if you really like the looks of the Designer range it will be an OK unit. Otherwise, I would suggest sticking to the Lifestyle or Classic models.
WORST DESIGNED air conditioner in the world! – I have made an account just to share my frustrations with this heat pump. I did not buy this nor would I have bought it, it came with the house. This has got to be the worst designed heat pump to try and clean out. The panel does not stay open by itself so you have to hold it open with one hand and try and get the filters out which is reasonably… Read more
easy enough but it does get dust everywhere trying to pull the filter out through it. However unlike any heat pump I've seen before, it has a panel with a grid on it between the outer panel and filter, to hold the filter in place I assume. This middle panel gets absolutely caked in dust and mould and to take it out you have to unscrew it and unclip it. It then has two further non washable filters on it under the mesh filters. If that isn't bad enough it also has a non removable plastic grid grill over the mesh filter on the top side of it which gets covered in dust aswell. The other air conditioners I have don't have any additional grills on top of the mesh filters and the filters can be easily removed and cleaned. There's also lots of hard to clean grooves and crevices that fill with dust and mould.
Why I write about my frustration cleaning it is because it gets full of mould and dust. I don't keep a dusty or mouldy home but this thing gets covered in black mould on the filters and the fins, and under the panels, and then it starts stinking! The coils behind the filters also get covered in dust. I have to clean it out every week. It also spits water out of it on occasion, usually when changing the fan speed. Additionally the fin oscillation makes a loud creaking sound.
Initially I thought there was a problem with it such as a blocked hose or something. But after having a Fujitsu technician out I'm told there's nothing wrong with it and that all air conditioners get mouldy and spit water out of them, and that the oscillation noise is within the manufacturers specifications. I mean to say it spat a lot of water right in the technician's face. I've never had any of those issues with past air conditioners from different brands or any of the other (all non-Fujitsu) air conditioners in my home and I won't be paying the $430 bill from them!
So anyway I'll be replacing it with a Panasonic one with an ioniser that inhibits that growth of mould and odors. I think this sounds like a must have feature if you're living somewhere humid.
And as per the other reviews complaining about the lifting mechanism, yes I think such a design is asking for future trouble and the top panel doesn't even cover the bottom fin when closed nor does the fin close, so I'm not sure what the point of it is really.
Ultimately I would say stay far away from any Fujitsu air conditioners.
And any reviews saying it is quiet have to fake because it is loud even on the lowest fan speed!
Three out of the four purchased have faulted – So this has a flimsy plastic arm that raises the front to expose the air vents which has faulted on two of my four units. Purchased in 2017 from Ezyair and faulted in 2019 just outside of warranty. It's worth noting that I have all my air cons serviced annually and I clean the filters myself quarterly so they are well looked after. Fujitsu, with… Read more
some cajoling fixed these under warranty but now one of the repaired units has faulted again so I'm going through the process of trying to get this repaired under warranty as it's a bit of a joke.
I wouldn't recommend this product, why would you not make such an essential part out of steel it's just poor design. I spent $5000 on 4 and I have no doubt i'll end up having to replace them.
They heat and cool really well, although the ticking and clicking on the one in the bedroom means I never leave it on overnight as it's disturbing.
Hi Rebecca, Thank you for taking the time to place your… Read more
Recent reviews
Good AC but only with a lifespan of 7 years – Upon writing this review, I was surprised to see another user's unit died in 7 years time frame too. Therefore, it's looking that it's a common reoccurrence that this designer series doesn't last as one would hope. I bought the unit back in Nov 2015 and officially died on Dec 2022. When the unit was working, it's a nice unit. Cools and heats room… Read more
quickly and the feature I love the most is the quite mode. Very pleasant when you love sleeping in a quite environment. The only cons I have to say when it's operational is the slider mechanism which takes a long time to open/shut before the air vent can start operating. Over time the slider cogs became more nosier as the years goes by but it didn't bother me that much and I never had any slider issues. Been told and read that this is the unit's Achilles heel in terms of fault. Furthermore, the remote control is quite out dated and very clunky to set simple timer schedules. The menu layout and programs needs to be refreshed when compared to its competitors especially for their asking price range. Would I recommend this AC? Yes, if you love the looks and don't mind replacing it sooner that expected. No for those who wants a reliable unit. I'd recommend just getting the normal looking facia that opens and closes like a generic split unit.
Hi Le Barq, Thank you for taking the time to place your… Read more
Was good, quiet etc, but after 7 years of low use it's dead – We have one of these since 2015, and it's been generally good - the mechanism that opens and shuts the facia cover is flimsy and noisy, but that's a minor thing. It's died on us though after 7 years, and the error codes are ambiguous. It's either (or both?!) a temp sensor (error 41) or a pump (error 51) and being out of warranty, we'll just… Read more
replace it I think. It's a neat and quiet unit, and overall we've been happy with it cooling our master bedroom. The facia mechanism is not resilliant, but we'll most likely replace our failed one with a new one, the same - mainly because it'll be easier to re-use all the mounting hardware etc and it's not an expensive cooler.
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Good ac but with a design fault that was fixed – We have 3 in our BnB. Good air conditioner but it has a weak cog that lifts the front cover up. This is for aesthetic purposes only. The cog broke on one after a few months. We thought it may have been rough handling however, the front cover was replaced by Fujitsu. Good service, but a $250 cover for a $2 broken part?! A couple of years later… Read more · 1
another the cog went on another machine. This time we were certain it was not rough handling. The cog is just not strong enough. After a couple of phone calls, Fujitsu agreed it was a design fault (it was on their list of design faults) and once again replaced the whole front cover and with their own designated technicians. They were waiting for the $2 part (which you can not buy), but it didn't arrived. It needed a little 'pushing' with customer service but, in the end, they were excellent.
Noisy operation – I have had this unit for just over 5 years and have noticed how noisy it is compared with other brand air conditioners that I have had installed in other rooms. Unfortunately, I had this fitted in our bedroom and find it unsuitable for a quiet environment with a 'ticking' sound when the thermostat cuts in and the fan stops. Show details
Hi Valued Customer, we would suggest for you to contact a… Read more
Biggest waste of money – Had it for 5 years and had to get it repaired twice in that time. It’s now a month out of warranty and it’s not working again!!! I just got repair quote from Fujitsu for $834.17 (turns out that the coil is now broken)!!! I’ve hardly been able to use it in the time I have had it due to issues, so I definitely would NOT recommend this product if you want something long lasting (even if it does look nice). Show details
HI Janey, Thank you for providing your feedback. We are… Read more
Disappointed – Bought this about 6 months after comparing many and went against a few suggestions due to its sleek design.But proved to be very ineffective.Doesnt cool as sold.Using it for a small 1 bedroom apartment yet I have to use a cooler together with the air conditioner to help cool.Wouldnt suggest this sleek AC. Show details
Hi Avishall, we are sorry to hear about your experience.… Read more
My first air cond – This air conditioning is my first air cond that I ever have, I cannot remember how long ago but i recommend to anyone thinking of buy a this brand you cannot get it wrong. Show details · 1
Find out how Fujitsu Designer compares to other Split System Air Conditioners
Know better, choose better.
Looks beautiful but a little noisy – We have installed four of these Designer series split systems in the bedrooms of one of our properties. They look stunning - sit close to the wall, and the white on the front panel is a pure white (not an off-white like some cheaper brands). They heat and cool effectively and seem to be quite energy efficient. The indoor units can be noisy when… Read more
the fan is on high, which might be a concern in bedrooms for light sleepers. We also have Fujitsu Lifestyle series units in another property and they are far quieter.
I would recommend these units for spaces that need something that looks good like small- to medium-sized living areas or a study, but I wouldn't install them in a bedroom again.
Hi Dave, Thank you for your feedback on Product Review. … Read more
Heat/cools well. Loud when heating. Front panel lift action failed for me too – Heating and cooling works great for bedrooms. Internal unit is noisy, Fujitsu have advised the noise is normal, I also have other Fujitsu models which make no noise hmmm. Front panel lift action broke after a year see: https://m.youtube.com/watch?v=XKiO2LCIduQ. I've since discovered the broken front panel is a common issue. Remote control is NOT backlit which is not ideal when you have kids. Unit is cosmetically quite attractive. Show details
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Works well, A bit Noisy – The Fujitsu Designer air conditioner has been a great addition for the household. It heats up the room and controls the temperature quite well and quite quickly. The machine can get noisy though when warming up and operate at high temperatures. Overall I am pleased with the product, especially if you can get it on sale. Show details · 1
Simply Excellent – Heats and cools brilliantly. Super quiet, even on high though I recommend leaving it around 22 degrees on low as this is the most cost efficient way to heat or cool. (Just change the mode). Easy to use controls. Looks good on the wall too. Haven't needed to have it serviced yet! Show details · 1
It works but is not great – My husband, and AC engineer, fitted this unit into our bedroom. It looks nice and neat when not in use but the outdoor unit is quite noisy when it runs. The door lifts up and opens when in use and, although a nice touch, our has broken. The lifting wheel is made of plastic and not sufficient to lift the door time after time. Show details
nice looking, quiet and efficient – Nothing tricky but I think the aesthetic design and the additional efficiency make it well worth it. We put one of these in each of the bed rooms and I have nothing at all bad to report. I think a fixed wall mounted control might be a nice option instead of the remote that tends to walk (I have small children) but that's not a complaint. I like them. Show details
Perfect product, so quiet, can’t live without it – we bought this machine last year , it was installed beautifully, and the machine itself work beautifully as well, very quiet, very smooth, and most of all , very energy saving, the machine is easy to use ,once you set up your liking, all you need just one press. Highly recommended. Show details
Ecxcellent Fujitsu split system – Very happy overall and found slightly better with cooling compared to heating and unit very quite. Installation seems quite simple and completed in 2-3 hours time by technician and we like this unit as quite easy to use for controlling temperatures and change settings to different modes as required with weather conditions and finding economical with power usage compared to existing other split air conditioning units. Show details
Effective Aircon – 5kw unit's performance is quiet, need to be outside to hear it work and even then you have to listen hard. Installation was done in a very efficient manner and minimal disruption to home. Installer easily explained settings on remote and now would not be without it. would certainly recommend installer as a great outfit Show details
Find out how Fujitsu Designer compares to other Split System Air Conditioners
Know better, choose better.
Great Air-Con – We've had our unit for the last 2 years. We've had no reliability issues at all. The unit is fairly quiet, both inside and outside where the compressor lives. In terms of functionality it offers fairly standard functionality and is very similar to its competitors. The key highlight of this air con are its handsome looks. The unit has a… Read more
front fascia which is seamless when the air-con is OFF, but moves up to expose the grille when the air-con is switched ON. It carries a minimalist look.
In summary, no reliability issues to date, solid and relatively quiet unit that looks the part in any modern setting.
Nice aircon – Looks great with sliding front facia Easy to use remote cooling and heat both work great has a power option that blasts out the air to cool or heat room very quickly Cools a 5 x 6 m room quite easy and keeps it at temp no drama would recommend Show details
good unit – We got the 2.5kw and 5kw models one for the bedroom and one for the lounge room, the 5kw is a fair bit quieter than the 2.5kw, they both are reasonably quiet, however we can just hear the 2.5kw compressor running opposite a brick veneer wall, the 5kw is practically not audible through the wall. we got these ones due to the energy rating a price… Read more
was a bit cheaper than the others. they do not come with plumbing equipment for gas, some other brands might come with them, not a big deal though unless you were going to DIY install perhaps go with a brand that has the tubes supplied, however you may as well just pay someone the 500 bucks or so each that there is to install these units, saves you the hassle...
Good – Pretty happy with the unit. Heating a 2brm unit and it does a good job even though it's a decent sized area. Very quiet too. Only problem I find is the unit is mounted high on the wall and if you are sitting on the lounge you feel a cool draft even thought it is set to heat. Sometimes it feels warmer then other times even though it is set at same temp Show details
Satisfactory, does it job fine – It's not amazingly quiet, but it does it job fine and good allrounder. I got installed in a master bedroom and it's sufficient for both cooling and heating. Bought based on past experience and wasn't disappointed. I would recommend this to anyone looking for a small size aircon for small area such as bedroom, study room etc Show details
Disappointing – The unit looks good but at times it is very noisy and has a lot of vibration. It has the usual fan blowing sound which is okay but when it often revs up like a car engine and then there is the vibration that goes through your body it is not good, I need to switch it off. I had the guys back that installed it and they said you have to expect to… Read more
hear the compressor fan and the internal fan and said it was okay. Apart from those noises there is also the water flowing sounds but as I mentioned before its the engine and vibration noises that I cannot tolerate. Very disappointing for a brand new air conditioner.
Compact Inside Unit, stylish, fan noisy at high speed – I purchased this brand and model based on having great experiences with previous Fujitsu Air Conditioners. And this model is the largest capacity in Slim line internal head unit. Given the small internal head unit it pumps out a good amount of cool air. Has lots of functions, namely the Powerful function which maxes out the fan speed and run… Read more
the outdoor compressor at full capacity to pump out instant cold air. I use this feature a lot.
This model capacity is a little under powered for my room size but I wanted the slim stylish internal head unit. Other models have ridiculous over sized internal head units that look ugly and out-dated style. Fan speed set on medium/high to high is very noisy, but having said that it does pump out a lot of air. I guess thats the trade off on those hot 40degree days.
Not having smart phone app based functionality is the reason i gave it 4 stars. This option have been available in Europe and USA for over 2 years now, the fact Fujitsu Australia has not kept up with overseas offerings and other brands is putting there brand well behind the game. If this is a feature you require you can obtain 3rd party wi-fi remote receivers for air conditioners, but its a shame Fujitsu Australia still dont have this feature available.
Overall i'm happy with this model from Fujitsu, I just wish they would offer larger capacity models in the Designer range.
One of the best – I am extremely happy with it and will highly recommend it to any one that is thinking of getting an aircon. It looks really good, not noisy until you push powerful button.. The remote is a little big but easy to use... My installer done a great job, very clean and very helpful.. Over all very happy.. Show details
It's what we needed! – Both heating and cooling performance is great ! It's medium in noise...not to loud but you know when it's on. I have to pay an air conditioner to installed it then I had to pay more extra to get the compressor away from the area....as I did not want the look of it near our barbecue area ! It's not complicated but if I have problems....I always tell my husband what I want Show details
Great units – Not sure what noise people are talking about, would like a bit better description. We have 2 units and just about to purchase another one. Have been great, million dollar look, cool and heat in no time, sensors are working great, really quite to my likening. We have much much more expensive unit (different brand) and it is way noisier. Show reply
20 years and still working 100% – I do wish people would explain what noise? I cannot fault the internal unit on my split system. Sure the compressor is noisy outside. I just had a glitch? switching over to heat? But go back to cool then switch to heat moved the valve? bingo it works fine again. It's just a solenoid with a piston to redirect the gas? Thanks Fujitsu for a great unit. XXX
Rubbish – Worst system ever, don't buy it, noisy, doesn't cool, poor backup, does not have quite mode, has nothing but problems since installing it. Fujitsu to their credit did fix the problems and now works fine. It took a few service visits and further issues with parts and serviceman not knowing what they were doing but Fujitsu stuck with me until it was fixed after virtually replacing virtually every part in the internal unit. Show details
Energy efficient AND powerful air con! – We purchased this air con 5 months ago and have been impressed with its performance. We have found it to be more energy efficient with no noticeable peak in electricity bill. Cools/heats the room faster and the way the lid opens is very impressive and looks very luxurious. Features like 'Energy Saving Economy mode', '10C heat', 'low noise' work… Read more
really well.
It has a sensor as well to identify any movement in room.
All in all very satisfied with this product. Lid open action design feel awesome, sensor, various modes such as 'Economy' and 'Low noise outdoor unit'.
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Hi John, Thank you for taking the time to place your… Read more