Dualit Newgen

Had high hopes for this highly rated and expensive toaster. Found that if the middle is a nice brown the edges are burnt - every time. Turn it down and the edges are ok but the middle is hardly toasted. Very disappointed- wasted my money! Show details

Best toaster around – I previously skipped over this toaster (despite its generally high reviews) as I wanted one that would toast bread machine bread without cutting. That was a mistake - although the other toaster was the highest rating of its type (and not cheap) two years of frustration and I decided to go with the Dualit. While basic in its functions, it did not… Read more

take long to master. I use either fresh homemade bread or frozen commercial. Once I got the time right for the bread every slice has been the same. It is the first toaster that my wife (who requires gluten free “bread”) has been able to get the bread actually toasted, not just either pale or burnt. I have also used the bun/bagel setting which also worked a treat.

The Aussie distributors (JR Classic Trends) recommend preheating and I think that is the reason for the consistency. We use “defrost” either to actually defrost before toasting or as a pre-heat for fresh.

I’ll acknowledge the review that the replaceable elements may cost the same as a new toaster, but I suspect the Aussie labour rates are the issue. As someone who has the skills and background to replace the elements (as does my wife) the parts cost (which we did look up) is very reasonable. Even with the labour I’d sooner repair than send yet another appliance to landfill.

While these toasters are expensive compared to the really low priced ones, when compared to well known fashion brands the additional cost is minor.

Edit: 2.5 years on and my opinion has not changed. The toaster has worked flawlessly for all that time and I would buy this again without hesitation.

Production quality issue - but Dualit seems to stand by their product – Given the claims on Dualit's website we had hoped for a high quality product that justified the big price tag. The toaster (purchased online from a mainstream bricks and mortar retailer in Sydney) feels flimsier than we expected. Perhaps our expectation was too high. The toaster lacks heft, and the legs seem to have no grip, so at the slightest… Read more

touch it slides across our s/s kitchen benchtop. The wide slot just above the toast ejector knob is crooked, possibly linked to the fact that there is a screw protruding below that slot into the area where the crumb tray goes

The Sydney retailer we purchased the toaster from has a different view of customer service than we do. So I emailed Dualit in the UK. They responded almost immediately, apologised and acknowledged that this is a production defect that should not have passed quality control. They asked me to contact the Australian importer (JR Classic Trends) which I have done. I'll update this review when I know how this works out.

A convert since 1988 – I saw the 6-slice version of this toaster many years ago, hard at work in a residential home and fell in love...with the toaster, I hasten to add. Shiny, clunky and unabashedly anachronistic, this piece of mechanical hardware never failed to deliver, slice after slice after slice of perfectly-browned toast. Years later, married and with two young… Read more

children, I decided to splurge and buy the four-slice Newgen for my own household. Dear reader, I have never looked back. Yes, you need the utilise the Vario racks whenever you toast anything thicker than 1cm and, yes, I've often ignored this rule, taken my chances and ended up trying to prise the disembowelled remains of charred chunks of carbohydrate from the jaws of my toaster for several hours afterward....but I have to say it's been a very faithful workhorse for the past 12 years. I bought a Dualit toaster in the knowledge that the elements could fail - with part of the attraction being that these were replaceable - but this hasn't happened, well not yet, anyway. I have become intimately acquainted with all of my little metal mate's quirks, such as which setting to use for what shade of toast, and the fact that the dial is slightly too eager to ping round to zero once it reaches a certain point. I can't complain. It rarely gets a day off. It's English, it's iconic and I love it. The question is, should I now buy a young, attractive Dualit kettle to keep it company...?

Old faithful – I have had my Dualit toaster for over 30 years. Never a problem. I clean it regularly and it looks as good as new. It toast perfectly. I mainly toast sourdough bread. I also toast from frozen. Only thing is the bread must not be too thick else it may jam. My fault not the toaster. It may be expensive, but it has no electronics and that leads to its longevity. A sound investment.

Couldn't be happier! – I love everything about it - the design, the combo of steel and copper look and most of all the simple, practical, good old-fashioned manual lever to lift the toast out - none of this pop up rubbish that sends the toast flying across the room - the lift-out crumb tray and the manual-wind spring timer. Why change technology when the appliance… Read more

doesn't require it? Old is so often gold! I've only had it for less than 2 years so I hope it lasts as long as they say. Love the fact parts are replaceable. Didn't like the price tag but you get what you pay for. Couldn't be happier with an appliance.

Dualit the only toaster to last a lifetime – Bought our 4 slice 20 years ago, used daily and its never missed a beat - master using the minute timer for controlling the browning and it a doddle for any type of bread or thickness.

What an experience – Looking for a toaster that simultaneously burns one side of the bread whilst keeping the other completely white and uncooked? Well look no further than the Dualit “NewGen” toaster! This toaster will ensure that you are single handedly responsible for the energy crisis as it will continue to cook the air even after you’ve taken the toast out,… Read more

aaand no off switch! Too good to be true right?

But it gets better! For a small fee of $400 you can feel like you’re stuck in the 1920’s Victorian era as this beauties got wind up knobs and a manual ejector lever!

Expertly designed by Jigsaw from the blockbuster hit Saw, this appliance will give you hours and hours of pain, making you regret your decision to ever feel the desire to toast bread.

So why wait? Get your soul crushing toaster today!

Parts are available and you are likely to need them sooner than you think – Worked well for about three months (toasts evenly) then the clockwork timer 'twist' knob failed (it didn't hold in place when a time was set and immediately sprung back to the start). I was informed that these regularly fail. A new part is on its way, which I will have to fit myself as there are no local service agents. I wouldn't recommend these… Read more

toasters - I do not think the quality of the parts (or build) matches the retail price. You are, I'm afraid, paying for the name - I think they used to be well made, sadly, in my opinion, this may no longer be the case. The advantage remains that they can be repaired (by you) - so get ready to buy the replacement parts, you will need them...

No Good – Like the previous reviewer, I am dissatisfied with this toaster. It just doesn't toast evenly -not sure how anyone could think it does ? I send it back under warranty when I first got it and received back " works as expected". And a $25 kmart toaster works better. I still use it as it looks great and can't stomach a $350 toaster no being used. My Porsche Macan was a good buy, my Dualit toaster, not so much..... Show details

After years of purchasing “premium” brand toasters we finally discovered Dualit. This is a British handmade brand. It is certainly more expensive, but as it is fully repairable (in Australia), with many self repair spare parts, we think it’s a bargain. It is a serious toaster, with manual dials and lifter. The bread is evenly browned, beautifully… Read more

crisp and perfect on the inside as well. It is extremely hot when working, and definitely not suitable to be placed under an overhead cupboard, but it does the job perfectly. I would describe every other toaster I have owned as basically a bread warmer, no matter how many times you re toast the bread. A 5 year warranty for domestic use shows the manufacturers confidence in their product.

MORE THAN HAPPY WITH MY DUALIT TOASTER – I have had a DUALIT four slice toaster for nearly 10 years.....YES 10 years! Touch wood, I have never had any trouble with it. I don't force bread in it that is too big, never put anything in it that is not bread and always keep it clean. Yes, I thought it a bit pricey when I bought it BUT it has made perfect toast for 10 years. I only put the… Read more

dial on for how many pieces of bread I want to toast, not dial on 4 when I want to toast 1. Like anything, if you want a quality product, you have to pay for it and when you have it, LOOK AFTER IT!

What a disappointment! – One would think with a price tag north of $500 and a whole schtick about the hand-assembled, made-in-UK, best of British blah blah, that you could rely on this thing to turn out evenly-toasted bread, and some consistency of results when using the same setting. Not so. Near burnt on one edge, still white on the other. The two sides similarly… Read more

schizophrenic - burnt on one, underdone on the other. That's with normal flat bread slices. Don't even get me started on Turkish bread which burns to a cinder on the edges before the centre has even had a chance to muster a blush. My $35 Kmart toaster I retired on looks, purely because we finally got our new kitchen, is STILL more predictable and reliable after five or so years of service. I feel I have been rorted. Don't waste your money if you actually want to enjoy toast and not just a pose.

Started off a winner – I wanted an toaster that looked good, built well and was simple to operate, thought I had a winner but after 12 months the timer that turns off the elements started sticking leaving the element on. One day I had it sitting under a shelf, walked away thinking it would turn off on its own, and came back to a charred shelf. Very lucky that I noticed… Read more

it when I did. I contacted Dualit directly as I had registered the warranty but they said I needed to fix as it myself as I couldn't find my receipt. So this one goes in the bin before it burns my house down.

An old school toaster that is as simple as it comes and does what the others can't - cook toast evenly and quickly – Spare parts are affordable and readily available to keep it running for years to come; so if you consider that this thing will outlast it's competitors and do a better job along the way, the value for money is actually there. Show details

Toasts as good as it looks – Have had it for about 5 months now and hands down the best toaster. Looks so stylish, easy to use and love how high the toast comes up when ready, safe for our kids to use which is great as it means I don’t have make it all the time and give them more independence. Super easy to clean the crumb tray which means less of a fire hazard and a lot less mess. Show details

Last forever – Bought this beauty on Gumtree 6 years ago, so it'll celebrate his 30 years old birthday soon. It has wide slots and aluminium on both ends, very solid piece. There no bread crumbs around it, I suppose due to the hand lever ( it won't pop out itself.) We changed one of the heating element to start with, since then works like a Swiss clock, we… Read more

LOOOVE it. Highly recommend it to those who appreciate classic, quality & simplicity. Will never look back to electrics that brakes as soon the warranty runs out.

Waited years to buy and so disappointed – Waited years for one of these beautiful toasters as couldn’t justify the price tag but my cheap reliable toaster died and so I got my beauty. I have been so disappointed with it from day one. I never get a consistent even toast. Ever! Sometimes burns sometimes only part burns. An absolute nightmare with a family of 5. Biggest disappointment for something that looks so good! Show details

The best toaster – I was sick of replacing my electronic toasters (Breville and Kitchenaid) over the last 4 years. Seems the electronics don’t last so I plugged for the top range Dualit 4 slice toaster. It’s just perfect in its simplicity. No electronics, cooks bread quickly and evenly. Looks great. Came with a 5 year warranty. Highly recommend  Show details

Service and repairs - fantastically good! – Last week my ancient Dualit toaster (25 years old) had an element fail. So I contacted the distributor/service centre (JR Classic Trends in Sydney). They replaced all four elements plus the still working timer (at my request) and thoroughly tested the toaster. He finished off by giving it a polish with metal polish so it now looks like new. … Read more

The elements were inexpensive and the service charge (a flat $21!) was ridiculously cheap for what was nearly an hour’s work by a skilled technician. When I left, John the distributor, waved me off and said “I’ll see you again in 25 years”

I now have an “as new” toaster for about a quarter of the price of a new one. I could not have been more impressed. Such a delightful change from today’s throw-away products.

P.S. John told me the current Dualit toasters are still handmade to the same high standard as my one.

Best toaster solid unit built to last – I’ve toasted a variety of breads in this toaster, fruit, rye, seeded. From fresh to frozen this unit does a stellar job every time. It looks great, it’s a classic design where everything is mechanical, the toast needs to be lifted manually by a leaver, there is an old school timer to turn the elements on & off. It’s built like a tank & looks… Read more

beautiful on the bench top. Some other reviewer mentioned parts being as much as the unit that’s total nonsense, they’re reasonably priced, but I know a few people who have owned this model for years with no parts needing to be replaced.

Faulty and too costly to repair – Looks nice, otherwise not any better than a cheap toaster, actually worse. The timer is a design fault and commonly malfunctioning problem. Eventually goes after only a few years. Did I mention it is what activates the toaster so when it gets stuck as it commonly does, boom=instant fire hazard. Also it's selling point is that everything is… Read more

repairable. Great, but the parts generally cost more than other toasters. Also the timer, which is designed faulty, once replaced for the cost of another toaster will probably just need replacing in a few years again. Slots are too small for larger artisanal bread. Great for supermarket bread though. Avoid if you value your money and/or a house not on fire.

Great toaster, poor quality, terrible customer support – I bought my Dualit toaster new less than a year ago. I like the simple design, and the wide slots, which can accommodate and toast anything from dainty slices to doorsteps. I bought on recommendation, and paid a lot of money for this toaster because I was assured that they were not just reliable, but almost bulletproof. Ten months on, the timer… Read more

unit has failed, leaving me with a beautifully designed stainless steel brick, and Dualit refuse to honour the warranty because I emigrated and brought the toaster with me to my new home, and refused to help me locate a service engineer in Australia.

Premium price point, but budget levels of service.

I would advise thinking long and hard before buying, particularly if you are not in the UK.

We love our toaster – This toaster looks amazing on our kitchen bench. We have used or for English muffins and crumpets and they have come out beautifully. We love the simple dial for time and the simple lever to lift up the bread. Knowing the name of the person who assembled it is another beautiful touch. We wanted something simple and worked well (after our previous… Read more

Breville toaster with all its sliding dials and buttons failed) and this totally fits the bill. I love it!

Very durable toaster – This toaster is one of the best I’ve owned. I tried to kill myself with by putting a fork in it and it didn’t even shock, saved my life. Don’t put onion dip in it, it will break. Show details

Best toaster on the market any where in the world – This toaster looks so good in our kitchen cool copper ends and highly polished chrome in the middle. It can switch for one slice to two slices to three or even all four slices. Also a very good switch for toast to be warmed up again with out drying out the toast. It toast crumpets and sourdough to perfection. Every part is replaceable not a throw away toaster like a lot of other expensive toasters Show details

Brilliant! – This toaster performs brilliantly for various types of bread, whether fresh, frozen or home baked. We love the ability to select one or both slots, and tailor the toasting time to suit. The controls are simple to use, the crumb tray is sensibly located for easy emptying and cleaning. Best of all, should the heat grills or timer unit fail, they can be replaced. Show details

looks awesome in the kitchen – i really like my toaster. sometimes it does burn the toast especially with people who wind up the timer too much who have never used it. i like this way better than the digital toasters. it looks awesome too so classy would recommend for looks. i have the 2 toast slice which is all you need.  Show details

Dualit older model – We have an older model dualit toaster - many are available second hand on ebay. They are really solidly built, will last a long time, and you can get spares. My main complaint is that the actual toasting is not very good. I probably wouldn't buy another one, they only accept thin slices of toast as well  Show details

Expensive but I like it – it looks great and I like the simplicity of it with its leaver and nob. I’ve had it 6 months and had no issues, Show details