Alinta Energy

Very deceitful and unpredictable. My electricity bill had been $300 - $350 for 3 months, then out of nowhere it's $614 now, nearly double, when my usage is still the same as before. I've never heard of any laws/rules that allow a company to nearly double their price whenever they feel like it. Avoid at all costs. Show details

Created an account to connect a new house. Timeline changed and move in was pulled forward so I attempted to contact to bring the account commencement forward. I used the chat 4 times over 4 days with a total time of probably 5/6 hours, finally got connected and a code to supply to the agent and never received a response. If trying to move a… Read more

connection date is this hard I would hate to be trying to contact them regarding an actual issue. Funnily enough cancelling the account was the easiest part of this whole exercise.

Have been trying to get a bill from Alinta for about a month. Every time I ring they say they have sent my complaint to the billing department. My last bill was in October 2025. The last time they told me they were sending my complaint to the billing department I told them I was going to send a complaint to the Ombudsman, they put me through to a… Read more

lady Kylie who is higher up at Alinta. She said she would get back to me in 5 -7 working days, it didn't happen. That's when I sent my complaint to the Ombudsman. Today I received a call from a person from Alinta, Aaron and he told me that they don't know what rates I am on because I had a smart meter put in, in December and he did not know when I would get a bill. Then he told me their computers were not working properly and a lot of other excuses. My bill is usually in credit by $300 - $400 dollars or more. I am on 48c feed in tariff. I wonder if I would have a bill if I owed them money. Have just received an email from Alinta and it says I will get an update within 21 days. Now they won't answer my emails. My review on Product Review has been seen by 210 people, the longer it takes to do my bill the more people that will see my review.

Watch out for application fee of $45 I just joined Alinta as they had a good offer of $100 credit and 40% discount on bill. I noticed $45 application fee on my first bill. I was not made aware of this fee in signing up. I joined online. I… Read more

phoned them and they dropped fee. They said their site had a warning about fee. I didn’t see it. It was well hidden as I’m very careful . If I’d joined by phone they said I would have verbally been informed of fee. There is no way I would have joined Alinta if I’d been told about an application fee. And I’ve never been charged one by any other gas provider. And I’ve been with them all in WA.

Heads up check small print before signing up.

Zero stars, I moved house to granny flat 2 mnths they took to.correct turning off the main house supply and connect mine, moved again and they tried to charge me when I have no fees, just moved again 5years of them, 3 mnths in and they have not connected my gas not called me back or respond to emails regarding this... y'all lost a customer! Show details

Have been with Alinta for more than 5yrs and best service provider ever experience. While moving house, they help me get the new connection done at zero cost. When i put solar they put me on the highest solar tariff. Show details ·  1

Mr. Dutton has claimed people are paying $1300.00, now he doesn't say if that is a month or for twelve months, if it is a month then the home is in crises and a good hard look at their usage should take place, I it is for 12 months then I find that very reasonable. I have been with Alinta Energy long enough to gauge their operation, and I find… Read more ·  1

them very professional, with their billing it is right every time and the lay out is good and litigable, also the cost of the supply is very reasonable. They also engage in discounted sales of extended companies, these are wonderful for the city dwellers, but country folk would need to travel to the city to take advantage of these offers. In my time I've been with many providers of electricity, and never been really happy with them, but Alinta Energy has made me very happy indeed, keep up the good work guys. Raymond.

Absolutely brilliant customer service – By far the best customer service I have ever received from an electricity retailer. I was very surprised and extremely satisfied with the help that I received today. My household recently went from 5 to 8 unexpectedly and I was not prepared for the large increase in my electricity bill, so I had to call Alinta to set up a payment plan and they… Read more ·  1

just completely exceeded my expectations.

I was expecting a standard payment plan set at whatever amount their computer system came back as, but instead I was asked how much I could reasonably pay / how often. The system did come back and say that the amount was lower than it wanted so I was transferred to the specialist department. This is where all of my expectations were exceeded.

First of all, I was put through to a lovely lady who was easy to understand and explained things very clearly. She put through the payment plan at my affordable rate without any issue at all, explained my current energy plan to me and what all the different charges were for and then checked to see if there was a cheaper plan for me to be on.

After checking that I was on the cheapest plan, she came back and explained that if I entered into their financial hardship program that she would be able to put me on a cheaper plan again that is not available to the public, fantastic. I was expecting to have to provide all the proof of financial hardship that companies usually ask for, but there was none of that. Just a short recording explaining all of the details and terms and a quick yes as the end.

After listening and agreeing to the recording she came back again, confirmed that my payment plan and new plan rate had all been set up and went on to explain that under their hardship plan they also do payment matching where every dollar I pay they will match. I was then given the direct number and email address for her specialist department, to which she said I could contact at any time if I need to change the payment plan amount.

A lot of thank you’s from me and I was off the phone within 20 minutes.

Absolutely brilliant customer service!

Tried to change plans with Alinta. Disconnected by call taker. Tried on online. System told me to call. Tried chat online. Advised problems with systems ring or message us later. Not contactable. Don't bother. Other companies want your business more than Alinta. Show details

Energy rates (gas) changed shortly after I joined. Compared them to other suppliers and found they became the more expensive option. Phoned to change my plan with them until I was switched to a new supplier but I was disconnected during the call. They didn't call back. Terrible service, do not recommend. Show details

I called at 10am, they promised same day connection. I called at 4pm, they promised same day connection. I called at 5pm, they promised same day connection, it’s prioritised and whatever else they need to say to get you off the phone. It’s now 9pm with no power. Go anywhere else to get power. At least you may talk to a person rather than an… Read more

offshore script reader. Alinta do not care who you are, nor your circumstances. Run for the hills. Run as fast as you can.

$50 charge for a meter read? – I am being asked to pay $50 for the first meter read.. is this normal as i was not informed of this when I'd requested for an account setup.

Informed by Alinta that an electricity smart meter was being installed. We have avoided until now, due to their practice of suddenly switching people to demand tariffs. To avoid getting the new demand power supply billing that others have complained about, we called Alinta to ask for no change to our billing or charging system once meter is… Read more

installed. Asked for current billing (quarterly) be left in place and not changed to monthly. Person at meter team department said that this could only be requested after meter installed and probably after first monthly bill. Asked what charges were if meter is read (the notice informed us extra charges would apply if we requested no remote access to meter to Alinta). Meter team member had no idea. Asked if plan would change, they said “oh no you are on that plan for two years!”. That’s news to us. So now we have to wait for meter to be installed (currently some time during a future week, nothing specific) and be ready to call them and repeat everything once again. Why can’t something simple like this be resolved through their app or online? Why is the meter team ignorant of Alinta’s meter policies?

Avoid this company at all costs. I overpaid my electricity account three weeks ago and requested a refund. To this day, I still don’t have my money back. I’ve been dealing with a so-called manager named Pria, who has been completely unhelpful. I even provided my bank statement clearly proving the refund has NOT been received, yet they keep hiding… Read more

behind the excuse that they are “investigating.”

The hypocrisy is unbelievable — if you owe them money, they harass you relentlessly with calls, texts, and emails. But when they owe YOU money, suddenly there’s no urgency, no accountability, and no competence.

This has been an incredibly frustrating and stressful experience. The customer service is appalling, the communication is useless, and the way they handle customers’ money is concerning. I would strongly recommend people stay far away unless you enjoy chasing your own money for weeks.

Absolutely disgraceful

I accepted Alinta’s offer to move from my Original for $100 account credit. I decided to stay with Origin when they matched it. Alinta sent me bill for $59 for two weeks gas, all except $1.39 we’re fees and the $100 credit not applied.When I spoke to a very polite Customer Service Officer she advised that the $100 credit was forfeited because I remained with Origin although all set up fees were to remain. Show details

Offered to change our meter. Then numerous times denied being able to even though we assisted where we could. Then when we disconnected. They overcharged us using an estimate. When we brought this up and had a photo of the meter read. They said to take it up with SAPN. I wouldnt use this company. Show details

I recently asked Alinta to confirm with my distributor if a particular setup for dog management would be sufficient for readers to confirm a dog is restrained or not. Knowing where I come from the distributor lets readers do whatever they want. The response I received from Alinta included this factually incorrect phrase. Unfortunately, we are… Read more

unable to confirm this as your distributor may not enter your premises if they feel a dog is on the property or is unrestrained.

It is not the presence of a dog the readers flag. It is if the dog is restrained or not. If the dog restraint can be confirmed.

The response inaccuracy shows Alinta CSO staff do not appreciate the distinction between a dog on site and a dog restrained. The distributor state categorically if the dpg restraint is confirmed they will enter the property. Do your research properly Alinta. You lost my business.

Alinta Energy started out competitively priced, but at the first opportunity at six months the rates increased sharply, forcing a negotiation. At that point, leaving is easier than staying. Customer service has been consistently poor. We were on a solar plan but did not receive solar rebates. Despite Alinta acknowledging they could not even see… Read more

solar active at the property from the start of the contract, it was left to us to chase and resolve.

The lack of automated credit card payments is baffling. I use this for cashflow and points and, as a result, I have had four late payments after more than a decade without any.

The app is also ineffective and offers little practical value.

This company has changed my billing period to monthly 3 times with my knowledge. Seems to be a sneaky way to scam customers out of their pay on time discounts. this is if they even send you a bill because I didn't recieve one for about a year (had to log on to website to get bill and all other emails from the company were recieved) Show details

Absolutely disgraceful. Advertises rates, charges triple the price. Makes changes on policy without permission. Lack of knowledge by the staff. They are unable to read a bill. Waste of time. Waste of money. Worst customer service. Alinta used to be great. They don’t apply concession even when they say they will. I am absolutely appalled by this… Read more

money hungry company. Uses overseas call centres which makes it even harder as unfortunately English is not their first language. They don’t have enough training as they don’t know how to read a bill. I had to explain it over and over. They just read from a screen and say “I understand”, yet sadly, they don’t. I would recommend to NEVER consider Alinta. You will receive better customer service from a rock.

Alinta again refuses to allow me to change my plan online, after gping through ALL the input required, and wants me to phone them. Same happened last year. Really? This is bordering on scamming. Show details