Perfumeshops.com.au

First red flag: Expected delivery date 31/02/26 Umm 28 days in February! I would give zero stars if I could. This has been the worst online shopping experience I’ve ever had. Significant Delays: My order took weeks to even process, far beyond the estimated shipping time and then no delivery date, ONLY "we understand your frustrations" etc etc… Read more

and no other valuable update.

Zero Communication: I reached out multiple times via email and social media to get an update, but I was completely ignored. They have no interest in helping customers once they have your money.

Refund Issues: Even after it was clear the item wasn't coming, they refused to issue a refund. I waited and waited, but nothing happened.

Bank Intervention: I only managed to get my money back because I had to involve my bank and file a formal dispute/chargeback.

Bottom line: Save your time and money. Do not trust this shop; they are unprofessional and only respond when forced to by a bank.

Since my bank intervened, they refunded straight away, any issues getting money back, go to your bank.

Ive now ordered direct from Carter and know it won't be a dupe, this company needs to be closed down, I ended up paying $45 more and know it will be the real deal, FYI they also get their stock from Dubai, known for good fakes, but you cant beat the real thing, lesson learnt! Dont try save a few $$, this place will you paying for it in therapy.

Despite being refunded I get this message, titled "Order #192925 has been canceled" with below message, scam artists

Hi there! We've noticed you've already placed an order with us. While you're waiting, here are some quick answers to the questions we see most: Where's my order?

Have a quick look at your order confirmation email-if it's a pre-order, you'll find the estimated arrival date right there under the item's name. If items have different dates mentioned, the latest date applies.

Can I cancel my order? We don't do cancellations once an order is placed unless the order has been significantly delayed past the expected date. If your order is more than 14 days delayed, please get in touch, and we will provide a refund if the item hasn't shipped.

Can I change my shipping address? Absolutely, as long as your order hasn't shipped yet. Just use the self-edit option on your order status page or send us your updated address here. Remember to include your street number, apartment/unit number (if you have one), and the correct postal code. For answers to more questions, please visit our FAQ page.

I purchased a fragrance from My Perfume Shop Australia that was clearly represented as in stock locally and shipping from a Sydney warehouse, with fast dispatch (including references to dispatch within ~24 hours). At no point during the product page, cart, or checkout process was the item identified as a pre-order. Only after completing payment… Read more

was I informed via email that the item was actually a pre-order from the EU/USA, with delayed and uncertain fulfilment.

I immediately contacted the business to cancel the order, as I did not agree to a pre-order purchase. The business refused to provide a refund and stated they only offer store credit or replacement.

They also claimed that the pre-order status was disclosed multiple times before purchase. I have since re-tested the entire purchase process and confirmed this is not the case.

This raises serious concerns about how product availability is represented. I recommend contacting the business to verify the actual stock status carefully before purchasing.

Ordered 2 colognes on July 3rd with an estimated delivery date of July 20th. Reached out via email on July 23rd inquiring about status. Was told it would be investigated and I would hear back same day or at the latest the next day. Currently it is August 10th and I have received no further emails, nor can I get a reply to any emails I send. DO NOT ORDER FROM HERE! SCAM, SCAM, SCAM!

Still waiting a month on for item to show up – Put in an order and paid 3/12/2024 and only got a response 2 days before Xmas that shipping has been delayed. Obviously they don’t have the stock but took my money. AVOID this company if you are looking to get anything delivered at a reasonable time.

Beware: This Site Sells Items They Don’t Have – Avoid this site at all costs. While their prices might seem reasonable, they’re selling items they don’t actually have. Once you place an order, you’ll receive an email confirming it—only to find out the item is out of stock. From there, you’ll be strung along with a series of generated excuses: “Your item will be here soon,” “It’s arrived at our… Read more

warehouse and will be dispatched tomorrow,” followed by endless delays like, “There’s been a slight issue with your order.” It’s a scam designed to waste your time and money—don’t fall for it.

Return and Refund is a nightmate – It is one of the worst website to buy perfumes. The return process is deliberatelly made so difficult for customers so they never try to to attempt. Almost a month now, no product and no refund

THIS IS A SCAM WEBSITE - Don't get mad - GET EVEN – Perfumeshops.Com.Au is a scam website. This scammer has been scamming buyers since at least 2018, possibly earlier. The scammer has used other domain names in the past to defraud customers, including perfumecharge.Com and is currently using allergyfreeplace.Com.Au to defraud customers. [Name Removed] who sends the emails is a faker moniker. I am… Read more

a victim of fraud by ALLERGY FREE PLACE. I placed two orders on 2 and 3 July 2022, Order numbers 70834 and 70846. I immediately received an email about items being out of stock. I contacted the seller via email, numerous times, asking for a callback to resolve the issue. No callback. Immediately this raised red flags. Then I came onto this site and discovered 99 people other people gone through exactly the same experience with the SCAM WEBSITE ALLERGY FREE PLACE. I then emailed '[Name Removed]." asking whether the site is a scam site. Not a single response from ALLERGY FREE PLACE since that time. Remember this name ALLERGY FREE PLACE and tell all your friends who shop online to stay away from this scammer. ALLERGY FREE PLACE AND PERFUMESHOPS.COM.AU ARE REGISTERED UNDER THE SAME ABN 70 614 746 361, BEING NSW LINK PTY LTD. THIS IS REGISTERED COMPANY NAME OF THE PERSON BEHIND THESE SCAMS.

I believe it is one person running these SCAM SITES. I advise everyone affected by either of these scam companies, don't just get mad. GET EVEN. REPORT REPORT REPORT. TAKE ACTION TODAY TO PREVENT OTHERS FROM BEING DEFRAUDED JUST LIKE WE HAVE. The more of us who report the more attention we will bring to this fraudster and any accomplices.

THESE ARE SCAM SITES created for the sole purpose of defrauding honest people out of their hard-earned money.

As a victim YOU have several options to report to the authorities and seek justice. We need to shut THIS SCAMMER down once and for all.

LODGE YOUR COMPLAINTS HERE:

CRIMESTOPPERS 131-444

AUSTRALIAN CYBER SECURITY CENTRE https://www.cyber.gov.au/acsc/report

AUSTRALIAN CONSUMER & COMPETITION COMMISSION https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue

SCAMWATCH https://www.scamwatch.gov.au/report-a-scam

AUSTRALIA POST (fraudulent use of a PO Box to defraud consumers) scams@auspost.com.au

Good luck to all of you. I am determined to get this guy. The more of us who speak up the greater the chances of a criminal conviction. I will not stop until these SCAM SITES are shut down to protect innocent consumers like you and I.

Not been refunded for non supply – Got order confirmation. Then out of stock email. Requested refund no reply forthcoming. Made 3 more unsucessfull attempts to get refunded Show details

Absolute con – Ordered 4 perfumes... totalling 245. Never received them and never heard anything from 'customer service'. No phone numbers to get a hold of anyone. Bummed. Show details

Voucher offer is worthless! – Don't fall for the "give us your details and we'll give you a voucher for joining" crap! You have one week to use the $8 discount voucher, with a minimum $118 spend! What's that about? Add their terrible reputation, and it's not worth it.

No answer to emails – Paid for perfume before Xmas no communication at all should have read reviews before buying. Paid for with credit card found out might be able to claim through the bank for refund which the bank will open a case to look into dodgy website Show details

Product Not Available. No refunds – Paid $133 and received nothing. “Product not available” email received. But my request for refund remains unacknowledged. No method for contact available. “Unavailable”products still listed as for sale on website.  Show details

Why are they allowed to continue to operate – I am the same as majority of people here, ordered, not in stock, waited, asked for refund - nothing seen. Wont respond to my emails or calls from consumer affairs/small claims. Show details

Perfume Company... Sydney – Bought a bottle off Perfume Company in Sydney of Kylie Darling then was told not in stock. They said would be in early July but nothing . In Sept decided to get refund but like perfume nothing happened. Said in 48 hours they would have it sorted but still nothing. Would suggest not to buy off this company. They have great prices but don't deliver Show details

Take My Money , – I ordered a bottle of perfume on July 27th 2020 and the company immediately took my money , then an email saying , nil stock , offered to receive a refund and I only received emails saying that the refund process was having a problem .I asked for a phone number to call and received only email response asking to wait at least another 48hours. Having read other reviews on this company , I guess my money is gone. Next step , consumer protection. Show details

not happy – ordered perfume on the 28th June, same thing as most of you, email saying out of stock. 0n the 3rd of July my account had been hacked and over $400 had been used before a block had been put on my card. I wish i had of read the reviews first. Lesson learned i guess. Show details

SCAM SCAM SCAM – SCAM ScAM SCAM my daughter purchased a perfume for me for Mother’s Day, she is 10 and spent the money she had saved up on a present for me. We received an email immediately saying it was out of stock. I have been trying to get a refund. They relied the first few times but no one answers my emails anymore! Show details

Perfume Street is a scam – The whole website is a scam. It is set up to take your credit card details, bill you, then string you along with a few emails until you give up. I blew $150, I wish I had done a bot of research on them first. They do not deliver ANY perfumes at all. Show details

AVOID this company at all costs – I ordered a product I had not seen in the shops for a couple of years. They took the money from my card and then a few days later advised that due to high numbers of sales they had run out. They then said it should be back in stock within 6 weeks and offered the choice of waiting, changing the order or a refund. I chose refund as I was offended… Read more

they had charged me for a product they didnt have.

No refund has occurred and despite further emails from me, no response has come back either. There is little doubt that this is their method of operating.. sell products they dont have, take the money and that is the end of it. I have initiated a credit card investigation and will recommend to VISA to not allow them to take money through their company once I get my money back.

The reviews on this company speak for themselves... all I can do is say AVOID them - you will not receive the products you pay.

Please do not purchase from this company – I purchased Ypres for my Mum for Christmas, received an email immediately saying it was out of stock. I have been trying to get a refund as it is now 18/04/2020, no one answers my emails anymore. Show details

Kate Moss perfume – My daughter put in an order March last year for Kate Moss perfume for her Nanna.... they've taken $49 an told her it wasn't in stock would you like to wait...she said yes. I've been trying to get in touch with emails to get her money back an they're completely ignoring me,they have no right to keep a child's money. How else can I get on top of this to get her money back ...if anyone can help. Thankyou Show details

Big time scammers – I ordered a perfume on the 7th of a March from perfumecompany.com.au only to receive an email informing me of out of stock and it will be months or not sure when it will be in stock again after it was advertised in stock when i bought it, as soon as i read the email i thought this email sounds very familiar, in august of 2019 i purchased the same… Read more

perfume from a company called fincheapperfume.com.au , the exact same email the same wording. They're obviously the same company using a different name. last year i reported them to fair trading nsw, i got my money back, i will be doing the same with this company. They have to be stopped, ripping people off is an offence and NOT allowed. I advice everyone to do the same.

Is Perfumeshops.com.au and Perfumecompany.com.au the same? – Sadly, I'm having a similar experience to many other reviewers of perfumeshops.com.au with perfumecompany.com.au and wondered if they are one and the same as modus operandi is almost identical. Ordered a rare perfume (YSL Yvresse) on 20 January 2020, advised it was out of stock, offered option to wait for restock or buy a similar product, then… Read more

subsequently advised there was no guarantee of supply date, so cancelled the order on 27 February 2020 and still waiting for refund to credit card. Never had an issue purchasing anything online, so hope this isn't the first. Will be contacting my bank, Fair Trading NSW and media if refund not sorted by COB 6 March 2020. First world problem, but a frustrating experience all the same.

SCAMMERS – If only I had read these reviews before I purchased and paid for yvresse perfume, which was supposedly out of stock. They advised that they were waiting for stock which was not true, as this perfume is not being made anymore. Unfortunately waited for stock to arrive before realising something was wrong. Requested refund in October then November… Read more

then December19 to no avail. They have now stopped communicating. I will use all of my resources to locate these scammers and send people to collect.

DO NOT BUY FROM THESE SCAMMERS

SCAMMERS! – I have had the exact same experience as all the ladies below! DO NOT buy from these low lives! I would also give zero stars as it is purely a scam. Show details

Do not buy and ask for refund straight away – I would give zero if I could. I ordered a perfume in Dec 18. They came back saying it's not in stock and are you happy to wait. I said yes as it was a rare perfume. Followed up late in Oct19. Emailed back saying delivered in Jan19. I asked for shipping info as I never received it. No response since then even after multiple emails. Paypal can't do… Read more

anything as more than 3 months old. I have lodge the complaint through Fair Trading and about to do so with my bank as well. If you have ordered a perfume through them, make sure you ask for refund straight away and get Paypal and your bank involved straight away! Will be interested to know how other buyers got their money back.

I smell a rat!!!! – Waited over 3 weeks for perfume before I followed up. They said it was currently sold out and were waiting for more product form supplier. After a further 3 week follow up I still heard nothing. When I emailed they mentioned their supplier could not give them a definite date. They had no idea when they would receive stock. I asked for a… Read more

refund at this point which I had to follow up on at least 2 occasions before they finally did it.

ALSO I would like to point out, the whole time they still had this product advertised on their website as "IN STOCK"!! Knowing full well people would purchase but they did not have stock. They basically had my money in their account for a minimum of 4 weeks....DO NOT GO THROUGH THESE GUYS!!!

Don't buy from this place – My story is exactly the same as the other reviews. I waited a month and then asked for refund. Waited a week and then followed up. They asked me for my bank details. When I complained they said they were having IT issues. I have complained to Fair Trading NSW. Show details

Dodgy Business, do not buy !!! – Ordered a perfume that said available, 4 days later, I got the same email as everyone else in the comments below RE not having it in stock / reordering or potential refund. Opting the refund, it took more than a month of nonsense correspondence via seemingly polite emails but I eventually got my refund after applying pressure. I just wish I’d read these reviews before the purchase!! What a RAW DEAL!! Show details

This website is fake and be aware, they just want your money!! – I don't want to put a star at all ( you have too, it's the only one work to submit ). I normally always check the reviews 1st, somehow not with this website... On July 2019 I deal with whom to be : [name removed] ( perhaps it's only someone who really fat that lazy to get a job but taking people money by using a FAKE online website ). What happen… Read more

is : 1st after you order and pay, they will say out of stock or delay wait a couple of day or swap product etc.. until you said "I want a full refund $" that You will never get it back.

[name removed] or whoever you are, instead of giving free money to you "IDIOT", I rather gave it to a hungry people out there. I swear BAD KARMA will come back to you. AMEN to that!!!

Don't buy anything from this website please people!!!

Do Not Purchase from this company – I placed an order with this company in December 2018. It was only when I queried where the order was up to that they told me that it was on back order. I emailed them again in March when they informed me that their suppliers have further extended the date of stock delivery and offered a refund. In May I still had not received a refund so I emailed… Read more

them asking for a refund receipt which they said: "Please allow me some time. I need to talk to our accounts team and see if there is any issue. In case if there is any issue, I can request them to send your refund into your bank account directly (as its a quick solution) if you wish to." to which i declined as I did not want to provide these people who cant organise a refund my back details. June 2019 still no refund! They claimed a due to a technical issue my refund hadnt gone through and I will receive a refund with in 24 hours. Still no refund as at 19/7/2019. I have now emailed them that if I do not receive a refund and proof refund by Tuesday 23rd July I will be placing a dispute with my financial institution.

Dont waste your time purchasing anything from this company. If I could give this company no stars I would.