Know better, choose better.

Sanaz K.

7m ago

I rarely leave negative reviews, but my experience with Paragon Faucets has been extremely disappointing. I purchased a brand-new faucet that arrived with a clear issue. I provided photos showing the problem, and I also had my plumber inspect it. He confirmed that there was an issue with the faucet. Because I was in the middle of a bathroom renovation and could not afford to keep delaying the project, I purchased another faucet and had it installed. The Paragon faucet was packed up and ready to be returned. Since then, getting a simple return shipping label has become an unnecessarily frustrating process. I have explained the situation multiple times and clearly stated that I do not want a replacement. I simply want to return the defective faucet and receive my refund. Instead, I keep receiving emails saying that my request has been “escalated” or needs to be “escalated for approval.” I was already told it had been sent to the appropriate department, yet after several follow-ups, I still have no return label. This is extremely poor customer service. A customer should not have to repeatedly chase a company for days just to receive a return label for a defective product. Especially when the customer has already provided photos, explained the issue, had the product inspected, and has the item packed and ready to ship. The most disappointing part is not even the defective faucet — products can occasionally have issues. It is how the company handles the problem afterward. I expected Paragon to take responsibility, provide the return label, process the return, and resolve the matter professionally. Instead, I have experienced repeated delays and unnecessary back-and-forth. If you are considering purchasing from Paragon, I strongly recommend looking carefully at their after-sales service and return process before placing your order. I am still hoping they will eventually resolve this, but based on my experience so far, I cannot recommend this company.

Safiya K. Sydney, NSW

1h ago

Ordered Samsung soundbar q600H. wanted for a special day. requested them. item received next day . very very very fast delivery. thank you

Virginia B.

1h ago

I ordered some couch covers and 4 pet hair removers (the kind you put in the washing machine to grab dog hair). What I got was all of the couch covers and none of the pet hair removers, but another dog hair remover I did not order. I have emailed them a few times and have gotten the response that the warehouse personnel will have to sort it out and decide if I am telling the truth. They even had me take pictures of what I received and send them. I did. I bought about $350 worth of covers and $25 worth of pet hair removers. You would think they would just send them to me to get me to stop emailing them, but it seems they don’t care. Please know that you can get the covers from Amazon and they have great customer service. I wish Soothing Home would take a page out of Amazon’s customer service book.