Optically

ACTUALLY DESERVES NEGATIVE STARS. I ordered specs on a Friday. Optically did not acknowledge or provide an order number for tracking until I chased them the following Wednesday. Website claims "we will keep you updated throughout the order process via email and text" but I heard nothing for another 2 weeks and their tracking always showed… Read more

"order processing". Eventually I texted for an update (coincidentally the same day the goods arrived) and was told to wait 24-48hrs for an update that never happened. Even after delivery was received Optically tracking still showed "order processing". FAIL!

Optically also claim "Made in Sydney, directly at an Optical warehouse", yet the carriers tracking clearly shows my delivery originated in China. This is a clear breach of Australian Consumer Law. FAIL!

Optically further claim "After you have purchased your prescription glasses/sunglasses from us, we will send you an itemised invoice." This never happened so I cannot claim on my private health insurance and will likely have to pay full price for my order. FAIL!

The specs received were not in line with their inaccurate website description, so I asked to return them since Optically claim to "make sure that our customers are fully satisfied and contented with our service. However due to any reason, if the customer is unhappy with the glasses, we will exchange it without any complication. Optically offer 60 day unconditional return and one-time exchange policy for its privileged customers. You can contact us via email or call and ask for return. As soon as we receive your request for return, we will instantly proceed with the process." They didn't! They insisted that I provide photo proof that glasses were non-compliant. They still haven't provided a return address or courier contact details. FAIL!

When I tried to call, I received a text response "we'll call you back as soon as we can". 24hrs later, still nothing. FAIL!

So now, having delayed delivery, stuffed up the order, and failed to provide an invoice, even if Optically do replace my glasses, they cannot do so in time to meet the deadline for my health insurance, and I am out of pocket hundreds of $ because of their incompetence/lies. FAIL!

DO NOT TRUST OPTICALLY.

We have paid for these glasses over 2 months ago, and even though we have been given assurances by Mike, don't know if that name is real or not, that they would be delivered, we have still haven't received them. Now we are not being responded to. Don't buy from these people as it looks like we have been scammed by Optically.

3 day dispatch for frames in misleading. I ordered 2 pairs of frames with a 3 day dispatch. No order confirmation sent and when I called after 5 days I was told they hadn't been dispatched yet but would be that day. Called another 5 days later after… Read more

again no emails and was told there was a quality issue with 1 pair so they were doing them again. I told them to just refund that pair and send me the other express post as they were now so late. Was told that they would charge me $19.90 to express post them. Not great customer service!!!! finally after they disputed paying it they agreed to send them. Then about 5 hours later called me back to say the other pair had been fixed so would be sending both pairs. Finally arrived only to find 1 pair are so out of focus they are not wearable. I don't think they fixed them at all but just didn't want to refund me so they just mailed them. Now I have to go through the hassle of sending them back and getting a refund. Will not use them again!!

Optically provide a premium experience! Exceptional Customer Service and they really know their stuff in terms of lens options. I got my glasses reglazed and they did an outstanding job, very happy with the quality of the lens and the price is cheaper than anywhere else I can find, highly recommend!

I recently ordered prescription glasses from Optically, and I'm pleased with my purchase. The quality of the glasses is impressive, and I found the price to be very reasonable. Overall, it was a positive experience.

Responsive and quality precision in how the lenses and frames are put together from a prescription from my optometrist. Love rhe fact I can reuse my favorite frames and update them re glaze them with any new optician prescription. Thank you

So many errors. It’s been nearly two months and the pair of glasses currently inbound are the incorrect ones. From early on I was suspicious that my order hadn’t progressed, and later became concerned that the upgrade from distance lenses to progressives hadn’t actually been applied. I raised these concerns through support emails and was assured… Read more

that everything was fine.

Weeks passed with no updates and no visible movement on the order. When we finally contacted support again, it seemed only then that action was taken. They apologised for the poor service and promised to upgrade my shipping to express — but that never happened. And despite confirming that the lenses would be remade as progressives, they still ended up shipping distance lenses.

Overall, the experience has been slow, frustrating, and filled with avoidable mistakes.

Ordered bifocals 5th June, it’s now 8th July and still waiting for them. Finally aus post says they will arrive 14th July. 5 weeks and no updates unless I text them. I’ve had no glasses for over a month. The prices are not all that cheap but the wait time and responses are absolutely terrible. I do not recommend this provider…

72 hour turnaround is a joke. I’ve been waiting 4 weeks now and still nothing . I called to complain and was told unless single lens the 72 hour turnaround doesn’t apply! That’s not in the advertising. I’m about ready to cancel.

After ordering single vision reading glasses from the 72 hour dispatch I was first informed that the frames were broken when they received them from the lab and that brand is no longer stocked and to choose a different brand. After choosing different brand i git the same story that the frames were broken and there would be a delay again. I was… Read more

lied to left right and center by both Mike and Supriya about why my glasses were taking so long. When they told me they had been sent all that was done was a label had been printed but not put in to Australia post. When the glasses arrived 3 weeks later (from the 72 hour dispatch) they were the wrong prescription (I uploaded the prescription and not typed it in). I took them to Kevin Paisley to have checked and they confirmed that the lenses were nowhere near my prescription at all. I would give zero stars if I could and will never use optically again even though they refunded my money I was left with useless glasses. I ended up getting them made at SpecSavers instead which I should have done from the start. A 72 hour dispatch took 3 weeks to arrive and were the wrong prescription. All I got was fake apologies. The reading glasses from the servo are better than these. I do not recommend this company at all unless you like being messed around and lied to. I will never use this service again.

I needed new lenses put into my frames quickly before an overseas trip. Tried called 3+ optometrists which all said it would take 2-3 weeks minimum. Found optically online and the lady I spoke to was so helpful. She told me she’d have it done in less than 2 weeks and they were ready in less than a week! Also it was half the price of doing it at Specsavers. I’ll only get my lenses done here now.

Extremely slow order. Waste of time – No tracking. No follow up. Said lens was in stock and the reading glasses should dispatch in 3 days. But that did not happen. The order came from overseas. Excuse? We made a mistake the lens not in stock. A standard 2 reader lens. Bait advertising so cheap glasses come from overseas but take over 30 days to arrive. Avoid this overseas company with the Sydney address.

Less than Satisfied – I purchased a pair of glasses for my daughter in March 2023 for my daughter. I purchased as it seemed like a cost effective way to get a pair of glasses and they had a nice range to choose from. After i purchased, I didn't receive any kind of confirmation of the order, and very little communication. I was concerned so I emailed to ask for… Read more

confirmation and an idea of how long I would be waiting for the glasses. By this time I had read some less favourable reviews so i was concerned that I had put my trust and money in the wrong company. Fortunately, they did reply and while the turnaround time was longer than expected, we did receive the glasses. They seemed good quality and we were both happy. Unfortunately, less than a year on, my daughter was taking off her glasses and the arm snapped. it was a clean break and the frame itself was intact. I contacted Optically to request if i could purchase a spare arm. They responded to me very unhelpfully informing me that the frame i had purchased was out of stock and that due to her glasses no longer being in warranty, I would need to select a new pair of glasses at my own cost. They did not have the part or any spare part to assist in repairing her glasses. When I responded requesting an idea of the cost (unsure if they meant at full price or not) because it isn't something i can afford at this time, they didn't respond except to reiterate that they didn't have the spare part i needed. I am very disappointed in my dealings at this point. I would not purchase from them again.

Please note: i was unable to provide proof of purchase as I never received one (except from PayPal which is an email)

Optical department at Cosco Dockland – This is the best place for you to make the new glasses. They have a lot of glasses frame with the best quality. They have optometrist to do eye exam for you with bulk bill. I made my glasses here since 2016 and very happy with their service. The glasses frame lasted akmost 8 years. I still used now.

Great Product, Service, Happy Client – Super Happy Client, New Zealand:) Very Big Thank You! Was taking a chance and glad I did. I received my glasses and sunglasses, so impressed with the quality, I am Super Happy! Service was Great, was kept up to date with progress. Thanks so much, will be back for more:)

Excellent service – I have purchased spectacle frames twice from the website Optically. The service I received on both occasions nothing short of brilliant. They were in constant contact and expedited the delivery of the frames to me as urgently as I required

Prescription eye glasses – I recently ordered online prescription eye glasses with Optically. I was a bit apprehensive but the cost of the glasses from Optically was less than the out of pocket expense from 2 local optical stores which also included the HBF rebate. The glasses took approx a month from order to delivery but 2 weeks was due to Aust Post service, The glasses… Read more

were as ordered and I also claimed the rebate through HBF which covered all items 100% with my only out of pocket expense being the postage charge. I highly recommend you give Optically a try especially if your out of pocket expense from a local Opticians is higher than the complete cost by Optically.

Exceptional service – I had some sunglasses I wanted to put long distance lenses in & although I was a little sceptical to begin with I found the service I had with Mike exceptional, he was very attentive & explanatory to every email enquire I sent. My glasses were here in about 2 weeks & they are perfect. I wouldn’t hesitate to recommend as I was very satisfied with the service I received

Great Customer Service and Willingness to Fix Order Issues Fast – Optically are a great online service for glasses when you are shopping for a more affordable way to spend. I particularly use the reglaze option as I just to reuse glasses instead of continuously purchasing new frames. I recently had issues with my glasses, and the customer service team (especially Mike) are always very helpful and prompt when it… Read more

comes to any order issues and attend to them efficiently and with great detail and care. I would recommend this company, for both the product and service. I look forward to seeing my glasses upon return of being altered and fixed.

False economy – Got the wrong prescription. Said it was my fault. After much time and effort was able to establish that the error occurred at their end. I (information provided had been transferred incorrectly at their end). Solution found. New lenses supplied and the extra cost of these split. New lenses, after use, are still only partially 'fit for purpose'.… Read more

In summary: could not recommend. Although responsive and the lenses appearing to be of good quality, the tactics employed to evade responsibility, time and effort taken to resolve the issue along with general dysfunction, detracted from the positives.

Highly Satisfied! – In November last year I had my favourite frames reglazed by Optically. I live in WA so our communication was by email. Their email responses to my questions were prompt and informative, so I was able to determine quickly that I would get my reglazing done by them. The price quoted for my job was very reasonable. Because I felt confident with… Read more

Optically I did not seek any other quotes. I sent my frames and script to them and when they were returned to me I was absolutely thrilled! My 'new' specs were just as I had ordered and hoped for! I totally recommend Optically.