Dick Smith

Needed a laptop for tafe, my first time ever owning one, so needing help from family to set it up, it’s plugged in and charging I got that far, I’m happy receiving it on time, only 2 days and was packaged beautifully and sage. The price was great and it’s what I needed, looks great! Just have to learn how to operate it. Show details ·  1

I had a problem once I could get hold of the Dick Smith rep it was resolved. Most impressed. Show details ·  1

Top notch service Quick delivery Original item Very sturdy packaging Came with all warranty paperwork and manual Item as described Show details ·  1

Great service from dick smith, good price for my items & very quick delivery Show details ·  1

Edit: They helped sort the issue out! thankyou for taking the time to help me resolve the issue, I appreciate it. I bought two presents for my nephews in early December. One golf ball ( pictured) turned up instead of the pack of golf balls advertised. It was not what I expected when I complained to Dick Smiths. (whom I have been using for years… Read more ·  3

with no trouble online and in-store). They referred me to their marketplace seller, who said they would give me a refund but only if I paid in full for postage. The problem is that the item was falsely advertised and I expressed that I just wanted a full refund. Dick Smith kept referring me back to the marketplace seller. No one wants to take responsibility. So I passed on the issue to the ACCC and told Dick Smith's I had done so, quoting my complaint number, hoping the issue would be resolved quicker. I still have heard no resolution on this. The second item never turned up, so I flagged this to Dick Smith who again passed me onto the marketplace seller, who said they would look into it and to follow up. They said if I still didn't get the item within a week, to contact them again, so I did and flagged this to Dick Smith. The problem is Dick Smith doesn't want to deal with any of it, the fact that months have passed by now and they keep referring me to the marketplace seller. Dick Smith please take responsibility and deal with the issues at hand. All I understandably want is a refund.

Smooth transaction. Fast delivery. Item as described. Product is great quality. Show details ·  1

Very fast delivery from Dick Smith. Have used the 8-page cross cut shredder a few times now. It's supposed to cut paper into 4x35mm pieces but doesn't consistently do this - see photo. The shredded paper needs regular clearing from the cutting mechanism (photo) or else the machine struggles. Using the rewind, forward buttons helps clear the… Read more ·  1

residue. I've twice had small compacted pieces of paper lodge in the feeding shute making the machine inoperable. They are difficult to remove. Overall it is doing the job and I'm happy with the machine, particularly given the low price.

I was very pleased how easy it was to purchase a phone case (Spigen) from Dick Smith. It was very neatly packed and delivered in 3 days. The phone case quality is outstanding in terms of phone safety and handling. Thank you, Dick Smith, for that. Show details ·  1

Very happy with purchase. Good price and exactly as described. Speedy delivery. I also accidently ordered to an old address and was able to cancel and replace order very easily. Also refund from cancelled order was easy and received quickly. Show details ·  1

Hi , asked by dick smith for a review. We purchased a fortis foldable Pilates machine. It was delivered on the third day after purchase. It was easy to assemble and works well . We were not expecting a great Pilates machine like the gym has installed however what arrived far exceeded our expectations so we are very happy with the outcome. Show reply

Found what I was looking for easily through Google shopping and found Dick Smith as the lowest price but still good quality. Easy to checkout, good delivery communication and quality product. Show details ·  1

My fitbit screen protectors are perfect. They arrived on time and are exactly what I ordered and needed. Show details ·  1

I am generally happy with my purchase however, I have had to purchase and have a post extension piece made to allow full range viewing with the device. It now does the job that I purchased it for. It did arrive in a timely manner and was packed very well. Thank you. Show reply

I purchased 3 items in one transaction, the first 2 items were dispatched the next day the third item was dispatched a week later (not impressive) one of the first items to arrive came with an instruction booklet with a QR code to download for an app to be put on my phone, however this app was outdated and no longer available for download (less… Read more

than impressed) an email to the supplier had a new app to download before my item could be used, I have yet to recieve the third item, so all up I am not terribly impressed with the delay and obslolete QR code that should have been recitified before despatching it to me.

Faulty phone purchased from Dick Smith NZ. Button broke under normal use. Local repair impossible. Yet they asked me to send it to Australia. After extensive back-and-forth and long delays, still no resolution. Phone is essential for daily life and work. NZ Consumer Guarantees Act says remedies must be reasonable and timely. Still waiting for a fair outcome. Show details

Order spare part for my lawn mower need it fast so Disk Smith was my choice . (I had not doubt I am purchasing from Dick Smith Australia) When I check tracking it does not show ? Contacted Dick Smith. Reply : This order was placed with CCCorporate… Read more

(seller on Dick Smith). CCCorporate have received your enquiry and will respond shortly. Nobody reply. Contacted again replay: If you’re not getting the help you need, contact our Marketplace Resolutions Team: Escalate to Resolutions Team. When I use the link I end up on KOGAN we page. On my third contact no reply, I contacted PayPal for help.

Stay out from this "DICK SMITH" or who ever is behind this name.