1,208 reviews
I bought something from Bing Lee and they then asked for a review of the product. I gave a 5 star review but mentioned a few negative things about the product because I don’t want someone thinking it’s their fault if the product doesn’t fit their needs.. so I was 100 honest on the products downfalls. I gave 5 stars on everything though. They… Read more
didn’t publish it. They only publish 100% positive reviews apparently. I don’t trust Bing Lee reviews anymore.
I purchased my refrigerator yesterday at the Caringbah store & recieved great service there . My delivery was this morning by Marz & John . They were extremely careful bringing the fridge through to my kitchen & putting it in place . They were on time & very friendly. Thankyou so much. Show details
I purchased an item at the Burwood store, and an Intelligent Fundraising fee was deducted from my card without my permission. I was not informed about this fee, and I did not press any button — I only tapped my card. Because of this, I had to contact my bank to dispute the charge, and they will now cancel my card and issue a new one. This process… Read more
is very time‑consuming and inconvenient for me. I do not need any action from the store as the bank is already handling it. I am writing this review to share my experience and to warn others to be careful.
Reviews with attachments
We ordered all of our kitchen appliances through Bing Lee as we were after a very specific colour range available at Westfield, and later added a matching fridge/freezer. When the original fridge was going to take longer than expected, the team proactively reached out by email almost immediately to offer alternative options. They suggested an… Read more · 1
Electrolux model that was identical in style and colour, which we happily chose. The replacement was ordered and delivered in a very timely manner, and the delivery experience itself was excellent.
After delivery, we noticed a very small cosmetic dent on one panel and contacted customer service. This was resolved immediately and exactly as requested, with no hassle at all.
Overall, the customer service from Bing Lee has been outstanding — responsive, proactive, and genuinely focused on finding solutions. I would highly recommend them to others and wouldn’t hesitate to purchase from them again.
I recently purchased a new Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330. The staff member Juanita demonstrated its features I found this product easy to operate and good value for money for the budget conscious consumer. There is also a Bluetooth function option which allows you to operate the heater through a mobile phone app without… Read more
the need for the physical controller.
Furthermore, I found the Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330 safe to use as it comes with a built in rapid cool down feature once the heater has been turned off. Most importantly, this product was able to warm my unit very effectively and also within a very short space of time.
My 28 year old Westinghouse fridge "died". I tried many things to bring it back to life to no avail. Finally, not wanting to waste money on an old fridge I decided to buy a new LG fridge from Bing Lee Hornsby. Transaction complete, Bing Lee promised delivery next day. I came home and packed my "old" fridge to be taken away when the new fridge… Read more
arrived. Low and behold my old Westinghouse sprang to life (issue might be with the electrical circuit). The next morning I called Bing Lee and asked them if I could cancel my order. Without any fuss and without asking me why, they promptly cancelled the delivery and the order with full refund. Now, where on earth would you get such service? Thanks Lionel Lee and the Bing Lee staff for such excellent service. When I'm in search of electronic/white goods I know where to go - Bing Lee. Regards Jeremy
Excellent Prodcut and Customer Services ! – Recently I purchased a Hitachi 292L bottom-mount fridge. However, it was making some very loud noise therefore after reading a lot of reviewers I decided to get a Haeir 430 L Bottom Mount fridge instead. The Haier 433L Bottom Mount Fridge Satina was delivered last week. The Haier fridge is working very well and it is pretty quiet. It is highly… Read more · 1
recommended this excellent product. I wanted to express my gratitude to Bing Lee Sales Consultant Jerry ( in the Carlingford store), and two Bing Lee delivery staff. They are very friendly and demonstrate a professional manner. Please contact Jeffy if you need to purchase anything from Bing Lee.
Excelled my expectations – Fast and friendly delivery service. My old washing machine just stoped working on me in mid of a wash so I had to purchase a new washing machine . I made online order at 8 pm and by 8 am next day I had my new washing machine delivered and installed with no extra charge. This was super convenient and communication by Bing Lee team was great. I was able to track my delivery progress telling me exactly the position of the delivery team on the map. Show details · 1
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Extremely poor delivery experience with Bing Lee. I purchased a refrigerator online expecting a professional delivery service, but what I experienced was careless, unprofessional, and frankly unacceptable. When the delivery truck arrived, the driver attempted to enter my property in such a poor manner that the truck actually struck the post of… Read more
my electric security gate. I had to step in and stop him before further damage occurred. Even after making contact with the gate post, the driver insisted the vehicle was not touching it. Had I not intervened, the gate post and the electric gate mechanism would very likely have been damaged, which could have resulted in significant repair costs.
Unfortunately the situation got worse during the removal of my old fridge. The same driver struck my doorframe twice with the appliance trolley while moving the fridge out of the house. This caused visible damage to the frame, including splintered timber on one side and a deep scratch on the other. It was obvious the trolley was being handled without the level of care you would expect when moving a heavy appliance through someone’s home.
After causing the damage, the driver’s colleague then falsely accused me of interfering with the trolley, which simply did not happen. I did not touch the trolley at any point. When I challenged this accusation, the driver responsible for the damage suddenly became very quiet and avoided responding.
What makes this even more frustrating is that when I raised the issue afterwards, Bing Lee chose to accept the drivers’ version of events rather than properly acknowledge the damage that occurred during the delivery. Instead of accountability, the response was essentially to dismiss the complaint.
Customers invite delivery drivers into their homes and should be able to expect basic competence, care, and honesty. In this case I experienced the opposite: poor vehicle handling, careless movement of heavy equipment inside my home, property damage, and then an attempt to shift the blame.
Based on my experience, I would strongly caution others about relying on Bing Lee and their delivery service. If this is the standard of care provided, customers should be aware of the potential risk to their property and poor customer service.
Very disappointing experience.
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Worst shopping experience ever — I’d give zero stars if I could. I bought a microwave from Bing Lee, and it broke down within two months. When I reached out to the store, they told me to contact the manufacturer (LG) directly for a warranty claim — which is illegal under the ACCC guidelines, as “businesses must not tell consumers to take the… Read more
problem to the manufacturer.”
After a month of countless emails and phone calls with both Bing Lee and LG, LG finally issued a case number for a refund to be processed through Bing Lee. However, Bing Lee’s store team and customer care team kept passing responsibility between each other for days.
Eventually, Bing Lee’s customer care team (not the store) offered me a replacement unit or store credit. I declined, requesting a full refund to my bank account instead, as I no longer wish to deal with Bing Lee. They confirmed in writing that the refund would be processed within 3–5 business days.
On the fifth business day, I followed up, only to be told the cash refund would take another 7 business days. Two days after, I received a phone call saying part of the refund would be issued as partially gift card due to “miscommunication” between Bing Lee teams — which is useless to me since I will never shop at Bing Lee again.
This entire experience shows chaotic management, poor communication, and a complete lack of accountability across the Bing Lee organisation. It’s extremely disappointing and reflects very poorly on their customer service and brand integrity.
I will be filing a formal complaint with the ACCC, and will take this $201 loss as a reminder never to shop at Bing Lee again.
Very disappointing, will never shop at Bing lee, went to Bing lee Bankstown to purchase a new iron was advised by their sales assistant that the Phillips perfectcare 8000 series steam generator was the best on the market, I trusted he gave me the best advice but he just scammed me. They didn't have any in stock was trying to sell me a floor stock… Read more
for the same price, than said you can buy online they will deliver to your house, which I did paid $460 for it.I received the Phillips perfectcare 8000 series steam generator today 23/06/2025 was excited tried it was absolutely RUBBISH like it was not strong, the heating on it was very weak, my previous iron which was a Sunbeam which I have had for 10 years was more stronger and ironed better. Very very disappointed with my purchase so I took it back to refund my purchase in order to buy another better iron, Bing lee tells me they need to ring Binglee customer care and I was advised that it will need to go for a assessment and it would take 3weeks or longer and maybe I could get reimbursed, hello I need an iron now not in 3 weeks my only other option was Bing lee could reimburse if they deduct a 20% stocking fee and put the reason as change of mind, So not only did they scam me once but twice and than the nerve of the sales assistant at Bing lee telling me would you like to purchase another iron, HELL NO , I WOULD NEVER EVER PURCHASE ANYTHING AT BINGLEE, Very disappointing and disgusting service
Latest follow-ups
My compliments to a great staff member-Katrina (QLD sales). First time customer here, wanting to purchase a new 90cm oven. It’s New Years Eve, and I was ready to give up after two failed attempts online and go with a competitor. But preferred… Read more · 1
collecting from Meadowbrook. Called QLD distribution centre and got a recorded message. Again ready to go elsewhere. Katrina called me back, she has great customer service and secured the sale (the new oven).
Thanks Katrina! You are a credit to Bing Lee who now has a new customer (also shout out to Victoria who helped me with the Welcome Code, via online chat early this morning too!)
Great staff Bing Lee. Thank you.
Follow-up · Oven install and delivery we managed independently. Meadowbrook collection was faultless. Welcome code worked!
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Positive reviews
Bing Lee Carlingford. We recently purchased another LG dishwasher due to the old one breaking after 10 years or so. We would have bought a brand that performed their own delivery and installation due to past issues with damaged shipping and terrible delivery by the assigned company carriers. We have never had a good experience. We purchased the LG… Read more
because it is expected to be only needed for the next year or so. But still, it's a great dishwasher. We instructed Bing Lee to ensure the dishwasher be brought up the steps as our house is a fair climb to the second level kitchen and needs a cart. We also requested that the old dishwasher be removed. This was fine with sales and no extra charge was made. I expected the worst however, and of course being Bing Lee the driver refused to take the new machine from the ground level up the steps. He also refused to take away the old one, even though the Delivery Instruction sheet clearly stated this to be done. My partner phoned the driver who made up some excuse and said he'd be back in the next few days. Nonsense of course. So my partner telephoned the store in Carlingford and spoke to the sales person who was quite disappointed by this scenario. So he and a worker drove over to our house within the hour (Pymble) and brought the new unit upstairs and took away the old machine.
So a great experience from Bing Lee Carlingford. We will be using this particular branch from now on regardless if we ever purchase a large machine that is not handled directly by the brand, which actually is unlikely due to the horrible experience with the official Bing Lee carriers. But the store itself is great.
This is not my first purchase from them. Our old washing machine broke down and wasn't worth fixing. I ordered a new one from Bing Lee around 8pm on a Thursday. It arrived early Friday morning! The delivery staff were excellent. Taking away the old machine and packing material. Placing the machine exactly where I wanted. The price was also very competitive. I highly recommend them. AAAAAAA+ Show details · 1
I would like to sincerely thank Bing Lee Customer Services, especially Leslie, for the excellent service provided in resolving my complaint. Leslie handled my case professionally, efficiently, and with genuine care. Despite the issue being complex, he took responsibility to resolve the matter. I am very happy with the results. Her clear… Read more · 1
communication and commitment to customer satisfaction made the whole process smooth and stress-free.
This experience has restored my confidence in Bing Lee. I truly appreciate Leslie’s support and highly recommend Bing Lee for their outstanding customer service.
Negative reviews
Phone contact initially polite and friendly, but on delivery we encountered the worst delivery experience. The fridge arrived without having received the text we were told to expect. Having an incapacitated German Shepherd I said to give us 5 minutes to move him. The guy then said we'd better only be 5 minutes or we wouldn't get the fridge. I… Read more
asked him what he'd said and he repeated it and added the threat that he didn't like stairs (which we'd advised Bing Lee of and removed railing at considerable inconvenience) so happy not to deliver it. I said he should have texted us to which he lied saying he did. He didn't. Reporting this to Bing Lee it was handled by an assistant manager who said she'd refer it to the delivery team and we were told it 'was policy' not to advise customers of outcomes. Following up got us no where. The point of my review is to warn older, vulnerable people to think carefully before engaging Bing Lee if you're getting a product delivered. It's very stressful and in your own home it's not on. And as I got no satisfaction from Bing Lee I no longer pay attention to the entertaining adverts, the reality is very different and there are many alternatives.
Contacted them about faulty Vacuum still under Warranty and when I returned it to store as instructed I was rudely treated by the man on front counter who dismissed my compaint and told me to take the vacuuum home. After contacting their Complaints Dept. was told to take the Vacuum back. After many calls over a period of weeks the Manager would… Read more
only repeat that there was a part missing and they were trying to get a cost to replace. I explained that we had not removed any part from machine which fell on deaf ears. After approximately 3 weeks of no information contacted LG Service and tracked down the machine. They repaired and returned the Vacuum to me within 24 hours. It is my belief that Bing Lee removed this part. I found Bing Lee to be totally dishonest and would never deal with them again.
When you order something online with most companies they let you know where your product is and how it’s progressing bing lee online only let you know when auspost pick it up and we all know what what auspost are like if you can go to the store and buy it because there online format is rubbish Show details
Recent reviews
Worst shopping experience ever — Zero star, Poor Communication skills, Had a faulty product, checked with manufacturer and they said to return to store. Its a motor fault which was noisy. Went to store, got humilated by a representative without understanding the issue. Sometimes i feel like Bing Lee is wrong business, thats why people dont… Read more
visit them in comparison to other stores.
Bing Lee asked for reference number from Manufacturer. Called the manufacturer Philips and asked them. And they apologised for all the trouble i had.
And guess what there was no reference number requirement. Philips replacing as the product is in Warrantly and its faulty Motor and loose screw , which they already know.
More than support, its basic commication sense and behaviour to communicate with customers, and they definitely lack this skill.
Never going back to Bing Lee.
Fredo was fantastic and thorough in terms of customer service and finding a solution to get me the product I ordered in a prompt timeframe. Would highly recommend.
I would like to Thank the delivery team who have gone above and beyond their duty to deliver my Fridge . They were very courteous and extremely helpful I could not ask for more for their service. I am very happy with the fridge that I purchase from Bing Lee. It was a Haier 433L bottom Mount Sateen. It is ever so quite you can not here the motor running and the perfect size for myself. Thanks again to the delivery team. Show details
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I am a director of a company that i have the honor to deal with Fred online to order a washing machine from him. Fred is an asset for Beeg Lee as he was professional, assisting to choose the right product for my requirement and the best price. Good on you Fred... keep up the good work. Show details · 1
Just beware of online sales when it comes to product faults-very difficult to get a replacement tv when the original was faulty straight out of the box! Very confusing customer service with the ware house manager in Queensland being downright rude! Very happy with the tcl tv now that it works but the process means I won’t buy from Bing Lee on-line… Read more
again! As a ridiculous sideline I am still getting messages from tcl saying they are reviewing my case when ‘my case’ has nothing to do with them? If you are confused-so am I!
ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE! Purchased a new heat pump dryer, doesn’t work, contacted them, now have to wait up yo two weeks for a tech to come out to assess or fix it, now no dryer, can’t get a refund and they wont replace it until tech has a look. Absolutely shocking! Contacted store and they are not budging, higher manager will ring… Read more
back but will take up to 24 hours, poor attitude and no interest or understanding from store manager. However he did say that if there is no electricity going to the device they would have replaced it, interesting!
Hi Bing Lee I just wanted to pass on a huge compliment to Amanda Gibbons. She has been such a delight to work with. Not only did she win me over to order my whole new house of appliances, she was proactive and professional. As a result, I have provided her details to a number of friends - who have also now ordered through her! What an amazing asset she is for your team! Best Justin Show details
Hi Kian and Bing Lee Casula, you’ve done it again. I am very happy with my recent purchase of a Westinghouse 503L fridge. The entire transaction was so easy and smooth. I didn’t even need to go to the Bing Lee Casula store to place an order and finalise the payment—everything was arranged by Kian. Thanks again, Kian, for arranging the best price… Read more
for me. The delivery team was also very helpful: they unpacked and set up the fridge for my family, removed the old fridge, and took care of the rubbish. I greatly appreciate Bing Lee’s excellent service. It is truly the best of all.
Do not buy. Completely false information. Bought an item, say they'd deliver in two weeks. No sign of tracking or anything else. Call and they tell me manufacturer is out of stock and won't have stock for 3 months. Website TODAY still shows the item as available and delivered in two weeks. They didn't communicate ANY of this until I called. Will never buy anything from BL ever again and you should probably think twice. Show details
Better service than first time. Great delivery and very happy with outcome. Fridge came well packed the next salesman was very helpful. Would have given 5 stars if not for the previous bad experience with unhelpful salesman. Show details
After 12 years of use, I had to replace the refrigerator integration kit, which is the mechanism that opens and closes the refrigerator door when the cabinet door that encloses it is opened. As I have a Fisher and Paykel refrigerator, I purchased their installation kit. I ordered it online from Bing Lee, who promptly despatched the kit by… Read more · 1
courier. The unit was in my hands 3 days later, and I soon had my refrigerator door repaired. Very efficient service, as well as being the lowest cost supplier. Well done and thank you Bing Lee.
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Hi Craig, We are sorry to hear you have not received… Read more