ALDI Mobile
Verified2,287 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
Rang support to find out about a data plan, was told to go purchase a $2 sim card from Aldi and then go online to buy the plan, I did that and paid $240 365 days 185gb. Set up the dongle and nothing would connect even though I got a message from Aldi saying it is activated. I logged into Aldi app and it said I have zero credit, I call Aldi and… Read more
they said I could cancel it if I want, that's just what I did, alot more went on but this is the just of it. I won't recommend Aldi mobile to anyone.
Aldimobile has been holding my number hostage for over two weeks. I ported my number to them and had not had service since. I've had to escalate the matter to the Telecommunication Industry Ombudsman, and even now, I have not even received a call.
Tried to fix up an older gentlemans account, I paid a months recharge with my card. over the phone. Next day my card had fraudulent activity. They are also extremely rude telling me I need to listen to what she was saying to me, her English was terrible after an hour of repeating myself to her constantly. I finally finished the call and told to wait 1 hour. Still 2 hours after the password she gave me does not work Show details
Reviews with attachments
Aldi mobile is cheap and it uses the Telstra network in Australia so service is not quite as good as being a Telstra customer, but not bad either. Weirdly it requires two seperate recharges, not sure why. One is a monthly recharge (Mobile Plan), the other is an annual recharge (PAYG). Sometimes I get a text to say I've used almost certain… Read more
percentage of my available data on my Mobile Plan, other times it doesn't send a message. Sometimes it will send a text saying my Mobile Plan has expired, sometimes it won't, I'll just get a text later saying I'm now using my PAYG data at a higher rate. App is user friendly and [normally] easy to use.
However when things go wrong, as they did for me, good luck having a resolution in a reasonable timeframe. My $39 Mobile Plan expired on a Thursday morning, so I recharged via the app. Aldi took the $39 out of my bank but didn't recharge my service. I tried to recharge again and received the warning saying "invalid service" or "pending order already exists", so in the meantime my $35 PAYG got depleted to $0, after which I could not longer use my phone for cellular. Wifi was fine, but I still couldn't make phone calls or send SMS to a non-iphone user.
Over the next five days, I called them 1-2 times per day and was just told "you need to wait". The call centres are overseas, so some of the staff were disconnected/dismissive and communication was not ideal as some didn't seem to understand the details of my issue. One woman told me on Saturday morning it would be fixed in two hours. Four hours later I called and was told by another woman I had to wait 24 hours. So I waited 24 hours and then called again. That woman eventually told me management and tech team don't work on weekends so I would have to wait until Monday morning. Midday on Monday I called, and the staff member said he would raise a complaint on my behalf. At 4pm on Tuesday I received a phone call apparently from Germany (although she sounded very similar in accent to the call centre staff I had previously spoken to), with the staff member telling me she would recharge my Mobile Plan but I had to pay for it. I reminded her I had already paid for it the previous Thursday. She put me on hold for two minutes, and in that time, recharged my service. So an evidently quick process for her to recharge, why did it take almost 6 days to do?
I know this is a first world problem, but first world problems can become life changing problems when we rely on mobile telecommunications to run businesses, banking, travel, family, medical and so much more. It is 2026, and it shouldn't take almost 6 days for a telco company to fix something that takes two minutes to do. After this month's credit has expired with Aldi, I will be moving companies. My home internet is with Aussie Broadband. Although they use the Optus network for mobile, they have Australian based call centres and I am moving my mobile service to them. Whenever I have called Aussie Broadband, my issues are quickly resolved. Overseas call centres might be cheaper for the company, but they are a major headache for their customers. The customer service is rubbish and going from A to B via Z is not fit for purpose in a society that relies so heavily on mobile telecommunications.
As someone without a broadband connection I relied on Aldi's mobile data for several years. I found the response time frequently slow but not always so lived with it and giving them the benefit of the doubt, joked with friends that it wasn't Aldi's fault but Telstra's for deliberately making the service unreliable as a cheaper reseller of it. … Read more
When it was slow however, I would often receive 'page cannot be loaded' messages. I live in an inner suburb of Melbourne in a densely populated area. Perhaps this is part of the problem but it shouldn't be. I raised several problem records with Aldi over several months - Problems #288901591, #288907595, #291699105, #291740402. The staff checked my phones settings repeatedly (all ok) and ending up suggesting I buy a new SIM card. I did as instructed and also upgraded to a 5G plan but the problem persisted as before. They said Tech support would call me back within a couple of days (not including the weekend) but after a week or so without receiving a call I found an email in my junk mail from someone in support informing me that as I hadn't responded to another email (also in my junk folder) the problem had been closed. Fair enough you say, but I was expecting a call back as their rep had previously said, not an email from an unknown email address. Anyway a friend who works as a network engineer and lives in the apartment below mine was visiting my apartment and we discussed the issue. My speed tests consistently showed around 4 Mbps on downloads from two different test sites. His however were 120 Mbps with Optus. We swapped chairs - same result. We swapped SIM cards and I immediately had 120 Mbps and he 4 Mbps. I then chatted with my next door neighbours who also reported ongoing frustrations with the Telstra network. Then a Neighbour two doors up - same problem then finally a few days later I was discussing the problem with Bob another neighbour on the Telstra network who lives near the end of our street only 20 metres away from an easy to spot mobile tower. He was also experiencing slow response times on an ongoing basis and had done so for many months if not longer so we did speed tests on his phone and same result - sub 10 on the down load (lower on uploads as for the rest of us and as is normal) Frustrated, I questioned how could this be with a phone tower literally standing over us and he said 'yeah but that's an Optus tower' . I didn't know if his understanding was correct but I resolved on the spot to get an Optus SIM. A day later with an Optus SIM in my phone, I was immediately getting120 Mbps and now many months later, I'm still consistently getting similar good response times so can only conclude there is either a problem with the Telstra coverage in my area, the service they give to Aldi, or Aldi's service itself.
I have been with Aldi Mobile for lots of years now. I refuse to use any of the other telcos such as( Telstra, Vodaphone, Optus ) based on terrible experiences of the past!!! I cannot fault them most of the time! The network seems to always work great for me! the pricing is one of the best! But every now and then they show that they have no… Read more
back bone what so ever, and customer service is a thing that hardly seems to be considered as a tool to keep loyal clients as my self!
My credit cards were hacked, that has thrown out my automatic deduction for phone account, obviously! A rang Aldi as soon as I recieved a text from them saying your payment has failed! I explained the situation and if there was another way of paying my account other than a voucher, ( i am stuck at work ). There is probably some kind of way to get a voucher without a credit card online but I dont have the time to figure that out!
Aldi, after me giving the explanation were willing to give me 1 hours grace to go and get a voucher before i lost all my accumulated data on my account!!! ONLY ONE FRIGGING HOUR!! Are you guys for real? A loyal customer for years with no issues, and on the phone trying to sort it out and Aldi gives one hour before you lose your data. WHO ARE YOU I*D*O*T*S???
After bantering for some time with the service agent asking various questions and him going to ask the manager questions how i keep my data and make a payment, he kept coming back saying sorry this is the policy!!! So for someone in the position of having their cards hacked and waiting for the new ones to arrive is...................... Aldis position is for long standing customers in this position, T U F F LUCK!
I continued to ask questions about how I could make the payment and vent my frustration and angst at Aldi's service agent, that this is first time with Aldi Ive been in this position, why dont you guys have a better solution other than 1 hours grace???? Eventually and kind of unexpectedly they said that they could offer till 11pm tonight for me to get the payment made, via another credit card, or voucher. HHOOOOORRRAAAAHHHHH!!!
WTH.....WWHHYYY- does a reasonable response to the situation take Aldi so long to get to???? Why did I have to banter for so long, getting upset with their system before a reasonable solution was found. Wouldnt my years as a trouble free client dictate a better response from ALDI, I would think so, obviously?
There is another several thousand words in making comments about their management system working the way it does! But my blood pressure has had enough for now!!!!!
FMD
F*U*@*K M*E D*E*A*D
Doesn’t deserve 1 star Absolutely pitiful customer service centre. Purchased a $19 sim pack as $5 no longer available. Followed the pathetic instructions on receipt. It automatically topped up an existing child’s plan without giving me an option to choose to add to the new SIM card. Contacted customer service wasted 90 minutes dealing with them.… Read more
Seems they just put you on hold and probably take other calls get back to you and provide absolutely NO RESOLUTION or assistance and quote their “policy of not being able to transfer” for goodness sake their system can see I called within 5 minutes of the issue. So pathetic don’t recommend.
Works amazingly in Melbourne High speeds the best!! Keep it up aldi Im in a bad area with other providers very bad speed , but with aldi speeds are amazing
Latest follow-ups
Waste of time! Received the sims for my wife and myself, got to the stage of activating them via getting an SMS, but the SMS never arrives. Now have to wait 5 days for a refund.
Follow-up · I discovered that here was no automated facility for the refund, and my emails requesting a refund were ignored, so I had to lodge an official complaint and eventually I did receive a refund into my bank. Having to lodge a complaint to receive a refund which should be automated is clearly ridiculous, and just another bad example of how this ALDI… Read more
Their app is a pain . It wouldn’t let me recharge ,keeps telling me my password is wrong. The Asian call centre people are hard to understand and speak at a hundred miles an hour. Their service 4G for the cheapest plans is garbage. Think long and hard.If you are in business don’t bother with them . Show details
Follow-up · I upgraded but they did not rollover my existing data. I am over arguing with people. They don’t walk the talk.
Very unhappy with Aldi mobile customer service I have been with them for 15 yrs and suddenly my plan was changed without my knowledge and I lost all my roll over data, No one would return my calls when promised and no refund for money owed has been… Read more
forthcoming coming. They actually have done me a favour as I have found a much better deal with another company.
Follow-up · Aldi did refund the extra payments that they took out of my account but would not listen or believe my story that I had not changed my plan and would not re instate my data. So much for loyalty to customers. I am no longer a customer and could not recommend them.
Positive reviews
An MVNO (Mobile Virtual Network Operator) on the Telstra network that is relatively affordable and has good mobile data allowances with rollover. Overall I think the plans and general metropolitan coverage are good. The Telstra regional coverage map for the Telstra network is a bit misleading for the remote locations. Most of the Eyre highway… Read more
had pretty much no reception (no 4G or 5G), even though I drove past multiple mobile phone towers. This was similar for various parts of Stuart Highway. Apart from the below average regional coverage, the mobile coverage within metro city areas is ok.
It is rare that I have needed to use support. Responses haven't always been great, but generally ok. I haven't used support in years.
eSIM is now supported, which is good as well.
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I have been with Aldi mobile for 6 months and have been VERY IMPRESSED overall It was easy to change over from my previous carrier, the reception and coverage is excellent and customer service is impeccable I have contacted Aldi customer service twice and most recent time was yesterday as I changed banks and overlooked changing my prepaid direct… Read more
debit
The call answer wait time was short, the customer service agent spoke in clear English and the matter was resolved promptly and I had my carry over data reinstated with ease
The app is also very user friendly
Thankyou Aldi and I am a very happy customer and would highly recommend others in join
Excellent Customer services from front and Management side. I registered a complaint and that was looked into and resolved it. I have used Aldi Mobile in the past and the service was awesome overall. Great Job Aldi Mobile Team. Aldi Mobile use Telstra 4G / 5G service and with unlimited data rollet is like icing on a cake.Thanks for this Plan and… Read more
hope 365 days plan continues.
Unfortunately due to network issue at my workplace, I switched to another provider.
Negative reviews
Terrible customer service. "Technical" staff can only read from scripts and have no idea. The only good thing about this service is the price, and you get what you pay for! (Yes I'm angry and shouting) Extremely poor off-shore customer service except when you are signing up. 1 bar only inside my home as well as Brisbane Airport (!) compared to… Read more
the other major network where I get 4 bars. Admittedly I am at the bottom of a valley, however Wi-Fi Calling works only intermittently and I have to stand out the front balcony to take calls with only 2 bars, sometimes it bumps up to 3 bars, and calls still drop out (Hello? Can you hear me? Hello? ad inf), or they can't hear me, or I don't hear the incoming calls and find missed calls later. With the other major provider I get solid 4 bars everywhere in my home.
The straw that broke the camel's back is that I keep getting a message to say to update my phone to the latest software (it has the latest available for the model [Android 12] although it's not the latest Android 16) or my phone may not be able to make Emergency / 000 calls, even though it has Android 12 and VoLTE which is the requirement for these calls, and my phone may be blocked and not be able to make ANY calls after April 10.
So I rang them to tell them my phone met the requirements and all they could do was parrot their scripts and say either "Your Galaxy S10 can not accept Android 12" (it does) and hung up on me, or when I rang back, all the next operator could keep repeating to me was "the latest software is Android 16", and when I tried to explain that Android 12 and VoLTE was the requirement, not Android 16, and that my phone had Android 12 and I could send a screen shot from my phone, or offered to allow screen sharing so she could see my phone directly, but when I dared to divert from her script she hung up on me - the second Aldimobile "technical" staff person to hang up on me. (No I wasn't upset until AFTER I was hung up on a second time)
When I rang my new provider who uses the other major network and asked about the software update and Emergency Calls, she basically said "no problem".
Sure the Telstra network may be better when you go bush (who wants to make long calls when you're out bush anyway?), but 99.99% of my calls are in town, and you can make emergency calls anywhere. If you want better coverage in urban areas, and more importantly good customer support, steer clear here...
I used to recommend Aldi Mobile as a good cheaper option than the big telcos. Once you're connected, it's fine, but they have a major flaw in their connection process when using eSIM's so I will no longer be recommending them and take this as a warning. My sister in law signed up to Aldi using their eSIM option. She immediately lost phone service… Read more
on her old Telstra SIM so the port was fast. When trying to add the eSIM, for some reason the eSIM failed to add so we contacted Aldi support. Aldi support said they could only send a new eSIM if we could provide a verification text message code. How exactly are we meant to do that when we have no service?
Aldi support then said they would need to raise a ticket that could take over 24 hours. Painful but OK... the problem? They said the advanced support team would need to call my sister in law to resolve the issue. How are they meant to call her when she has no service? No alternative option provided by Aldi, basically guaranteeing she'd never get the eSIM fixed.
This is the stupidest thing I've ever heard. If you're going to use Aldi, avoid the eSIM. They have no idea what they are doing.
Don’t transefer to Aldi mobile. They will say it will be a couple of minutes 2 hours tops. 2 days later with no service/movile and they still can’t connect me. Their customer service will run you in circles until you give up trying to sign up.
Recent reviews
The most customer unfriedly service. Last week we got messages about expiring credit cards. We login and changed the details to the new card. Today service "expired" and moved to PAYG with a loss of accumulated data. Call Aldi customer"service" abviously far away with a limited English. Went trough the customer details... After long and… Read more
difficult conversation finally all sorted out. WHY it is not sufficient to change credit card details? Why to do it, you MUST cancel previous setup and start afresh? Why ALDI makes it so unintuitive, unnecessary? WHY their customer service is outside the coutry?
I have 2 accounts with Aldi Mobile. One I have had for many years and still have today which I am very happy with. Both my phone accounts are under a different plan with automatic payments taken out every month. My second account which is a backup, I have had for a few years and rarely used, hence was under the lowest plan of $15... As both… Read more
payments were taken out on the same day I never used to check the invoices till a month ago and noticed that my payments on one plan have never changed whilst on the cheaper one crawled from $15 to $17 to $19 and last jump to $23 at which point is when I first noticed and immediately contacted Aldi Mobile. I was given a nonsense story that it was because of my automatic payments, yet both accounts were the same. The receptionist was anything but helpful and was told my option was if I did not like it, I could cancel my secondary phone account which I did.
Instead of trying to resolve my issue or at least offer me some alternative to keep customer satisfaction, I felt I was brushed off and very dissatisfied.
Hence if I open another account, it definitely won't be with Aldi Mobile..
Not impressed Aldi, you say your sim is supported by the Telstra network, yet here we are in Streaky Bay SA and have been caught out with ZERO mobile service. I wonder where esle in Australia we can expect to get no service. Show details
Cut off my service with 0 warning and the only way to contact the support is through phone (which someone can't call without service??). I tried via another phone and didn't get an answer as the call would just end. Via email form on the website which conveniently doesn't have a submit button that appears on all devices. Lastly they have no live… Read more
chat. Have got to switch carrier now and lose my number as I can't receive a OTP as I have no service to receive an sms. Pathetic company, avoid!!!!
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Customer service is abysmal. Long delays and stock standard "answers". Topping up the account has alway been a problem. All they advised time after time was to check my browsers or make sure my bank account had enough money in it. Never again. Aldi... please come back to Australia fora call centre..... Show details
Follow-up · The delays took several days, a few times up to weeks. On some occasions no answers were given. Top up problems happened when their web site never responded when clicking the appropriate links. What answers I did receive during the very rare telephone calls were stock standard answers reading from a script. Language problems existed. I believe… Read more
The two stars are generous; only because they have had a cheap 365 day prepaid recharge for my mobile that cost $15 per recharge, which I have enjoyed for about 4 or more years. (I am mostly at home and do not use it much). However, with no email or text to forewarn me, (despite the fact they say on their site that they were sent out to… Read more
"everyone" affected), my recharge plan expired, - and it would not let me recharge! As I am in Tassie I cannot even visit a store. I contacted Customer Service and was issued with the standard esupport ticket and the reply came within 2 days, advising me to do exactly what I had already told them I was doing. I replied same day - only to receive an automatic "The E-Support query you are responding to has now been closed". I emailed again, to query this, as I was supposed to have 48 hours to respond (I did so in about 7 hours); but received the same message again. This is shoddy behaviour by any standard. I have now requested closure of my account; so I will update here IF and when I receive an actual unautomated response.
I go to work which is the next suburb away Ellenbrook. And the data is slower than 24k dial up. nothing loads and keeps timing out. Go away from Ellenbrook and it works fine. Lift your game. Its already 2 weeks like this. Show details
Yeah, like a lot of people here. Was a great service, but NOT anymore. Absolutely NO RECEPTION 99% of the time in my area with internet on phone. So I phone the support line and get some useless untrained id*ot from somewhere outside of Australia that can't speak english and has NO idea what they are doing. They are getting paid, so what if they… Read more
help people or not, they still get paid for their piece of cr#p jobs. I will be definately deleting Aldi account today. Thank God. It's been too frustrating with them. So, I will change to ":@&**&%$#@mobile. cam. I think Aussie Broadband have Australian based support. Hope they don't change that. But not really sure who to go with for best coverage in my area? Anyone know of good providers?
A warning: ALDI Mobile are very difficult to contact when trying to call using a phone from another country in another country. So if you need a replacement eSIM or if you cannot use an Australian phone you are out of luck, you cannot contact ALDI unless you find someone in Australia able and willing to redirect your call. This filtering of… Read more
calls is presumably some sort of cost reduction strategy. When you do figure out how to contact them, their Manilla based staff are lovely but very poorly trained and are of little help. I ended up having to get the TIO (who are easy to call from overseas) to redirect my call to ALDI Mobile. Combine this attitude and their truly awful app and it is something of an outrage that these grubs are able to hold a license in Australia.
The only good thing about them is that they’re cheap. Do not rely on their international data roaming. I was told to recharge $35, and about one minute later I received a message saying my balance was $0. In that time, I’d maybe received two Snapchats and one Messenger message. I called customer service and was told my credit had already been… Read more
used. They admitted they had given me incorrect advice — that I didn’t need to buy PAYG to use international roaming. That was it. No solution offered.
I asked for the issue to be escalated and was told it would take 24 hours. They showed no concern that they’d left me without a working phone in a foreign country.
If you’re travelling alone, do not rely on Aldi. Their customer service is essentially non-existent.
I have been with Aldi mobile for years. Recently I have had issues with not being to get Internet or make calls. I have contacted them 12 times now and each time there is no one that can fix the issue. I was told that I would receive an email once the techs had investigated. No email. I have no choice but to change my carrier. Show details
I signed up for a year plan where I've been spam with messages saying I need to upgrade my firmware or my service will be disconnect. My phone firmware is up to date. I called ALDI support and spoke to Brian where he said that my phone (S20 Ultra) isn't supported by ALDI mobile anymore hence I asked for a refund where he refused to give me one. I… Read more
asked to talk to a manager where he refused so I have contacted the TIO to get this resolved. What a scam ALDI mobile is not allowing a refund to me cause they can't give me mobile service anymore. The service isn't good where the internet speed is very slow.
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Update: After sending yer another eSupport request on the 4/2 - and again on the 12/2, I finally… Read more