Apparently my Vevor MIG Welder has mysteriously gone missing during delivery from Gold Coast to Bundaberg. Absolutely useless online supplier so please look around for alternatives if you don't want to be disappointed and have to fight through the refund process.
They hae dleted my review from there site! I bought a vinyl cutter from them and have had constant issues. It stops mid-cut, wastes vinyl, arrived slightly damaged, and lacks the promised Bluetooth connection. Overall, their products aren’t reliable—save your time and money by avoiding this company.
BE AWARE - false advertising. Vevor.com.au clearly say free shipping to Western Australia (and free shipping to my postcode) and then at the last second (at pay now) it added $250 postage. When I asked chat for help they sent long policies and after hours of waiting they sent another policy to say Western Australia falls under a different zone and shipping applies.
Reviews with attachments
I ordered an 4 piece folded ladder that is not stable to use even though I weigh half less (only 75 kg) than what they specified in their announcement. I tried it only once and will never use it again because the 2x3 hinges are too loos, they are made from too weak material and badly constructed. I demanded a refund and someone to come and take it… Read more
away. I have complained already more than 3 times but they simply ignore my mails/official complaints on their own pages. After each of my complaint I received a mail that they will answer withing 48 hours but did not get anything. Today I received a mail informing me that my case will be closed within 24 h because I did not send any feedback...??
- +1
THE MOST ABSURD CUSTOMER SERVICE IVE EXPERIENCED. My 11 year old son bought an 8oz popcorn machine with hopes of starting his own popcorn business at our local markets. He saved the money, did lots of online research. and we purchased the machine on his behalf. The machine came quickly but was broken on arrival. The side of the box had clearly… Read more
been taped, and broken glass was visibly stuck to the tape. The box was full of broken safety glass that had shattered throughout both the machine and the box. We could immediately tell that at least two panels of glass had been broken. It seemed obvious that it was broken in transit so we notified the company request return and refund and assumed it would be an easy fix.
We sent photos and detailed what had happened. All customer service is done via chat - which is painful, and slow (a day or two per response). They came back advising we needed to unpack the box and show images of each broken piece. I thought this was excessive but my husband obliged. They came back and said we needed to illustrate on the manual which peices were damaged. Again, my husband marked up an image on the manual indicating the broken glass panels and damaged framing. They replied and said they would send us replacement glass panels so we could fix the break.
At this point I told my husband to contact PayPal and to advise Vevor that we do not want replacement glass, it’s not an acceptable solution, and we request a full refund.
Vevor did send the replacement glass, and responded to our last message noting we had raised it with PayPal and closed our case.
The replacement glass panels arrived and my ridiculously patient husband laid out a giant tarp and got to work fixing it. He has cleaned it, vacuumed it, and still there are small shards of glass inside the machine. It is not safe for use.
As it stands, my son paid top dollar for a commercial popcorn machine and instead he received a very messy DIY project, a number of glass splinters, a machine he cannot use AND to top it all off: we still haven’t got a refund.
Surely the courier is at fault and this should have been a simple replacement !?
I will never buy from this company again - and I am happy to shout it from the rooftops.
I have previously purchased from Vevor with no issues. This time I decided to buy a fire proof safe, first the tracking stopped moving. Messaged customer service to find out what was going on as the item was said to arrive by a certain date. The person told me they would follow up on it and said if it hasn’t arrived by there deadline date I would… Read more
receive a full refund
I wasn’t so much interested in the refund. I just wanted to safe. On the date of the deadline the safe arrives at my front door in a terrible condition smashed up. Door won’t open or close Dents all over it so I messaged them to tell them what it happened. They offered me $20 refund and said to keep the safe. I told them the safe is unusable and I would like my full refund. I have packaged it back in the box ready for you guys to pick up the Next message the following day was we offer you a $30 discount you keep the safe and attached is a video from our technician showing you how to fix the safe which was a video of him banging the safe on the floor to try and put it back into shape.
I responded and said is this a joke? Honestly a safe That’s to protect my family’s documents. you want me to try and bounce it off the floor to straighten it back up? The Next response from them was $60. We went back-and-forth for days. The final response was $90 which I refused. I went to PayPal and asked for a full refund as I was getting nowhere with them. I will never purchase from them ever again. This was a horrible experience.
Ordered a diesel heater, installed and upon turning on the fan was rubbing! Contacted them and the sent a video as a fix, this was not my issue and advised them of issue Said they would send parts so I can change out, issue is why am I doing this! Product should work. Anyway the parts would not fix issue as out hosing warped and causes rubbing so then they offered me $46 discount and said take it somewhere to be fixed.
Poor quality – I have a VEVOR 55 LTR car fridge. It worked great for 2 weeks. Then, the temperature control board died. Customer service is useless. I tried purchasing the board which they refused to allow me to do. I wouldn’t recommend this company.
Dear Kevin, We're truly sorry if you've encountered any… Read more (+1 reply)
Please see photo of Vevor jerry can after a year. Rusted, broken and it never poured effectively.
One of the worst companies we had to deal with
The TH-100AHTJ Ultrasonic Cleaner is advertised as having a capacity of 30L when in actual fact it only has a capacity of 22L! Quite a difference and totally unsatisfactory.
Products are of average quality, however, customer service is awful. I contacted them after receiving a heavy hydraulic tractor lift. The product was not delivered to my door but left in the ditch by a rural mailbox in 4 feet of snow. I am retired, so hauling the very heavy lift out of deep snow was impossible. And I had to find local help. When I… Read more
complaint online, Vevor stated that the issue was courier related and they take no responsibility. I will no longer buy anything from this company that does not stand by the service of the couriers THEY choose.
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Bought a so called stainless steel pump. Only the visible front of the pump was made of stainless steel. The interior and back side of the pump house was made of plastic material which gave taste and had only plastic materials properties. They are cheating. Don’t trust their marketing advertisement on their web page. Chinese products.
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one of the biggest scammers in the world. I ordered few products which came in the lowest quality that exist and when I wrote them the same day that I am going to return the products and use my right to get my money back, they either ignored all my messages or wrote me nonsence that they can offer me some discounts. Very hard to get your money… Read more
back, they do not comply with the laws and your right to return the products within the 2 weeks period. Stay away from them and don't let them scam you.
Ordered a $450 drum kit.. received a $90 PIN BOARD!!! And no one will help me!!! Avoid!! Clearly a scam!!
Worst customer service in history, I needed 4 anchors for a pool rail and after weeks of emails explaining the situation i just gave up, worse than centrelink to deal with, like belligerent children, 20 emails and they still don't understand even with photos.
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Poor quality product. Not Australia standard.not safe to use...Got my portable sauna 4 liter. after using a month the cover lid broken and I reported to seller vevor Australia but they not Honor warranty and not responding. Very disappointed. After I threatened to contact Australia consumer affairs for not Honor warranty. They sent me a… Read more
replacement from China.
I really don't have to go thru this to claim warranty. Very difficult to claim warranty.
After all very cheap price so I am happy if it last 6 months . I only paid 150$ au from eBay . See all photos
We buy from this company Slushy Machine in our restaurants. When we have a breakdown, we try that first Try this, try that, they stall for time and eventually repair it. In the end, they don't fix it. This is a terrible company. You should not buy from this company.
Latest follow-ups
Body shower is cheap and doesn’t work well there’s hardly any water pressure to any of the shower fixtures or tap the hand held shower head is plastic with a cheap silver finish the LED lightS don’t work , it was installed today and is extremely disappointing I do not recommend the Body Shower
Follow-up · Water flow pressure was not enough to push water to the overhead rain shower To make this unit even usable an inline water pump would be needed Some lights working Yes the finish is peeling off the hand set was already scratched upon unpacking This handset is coated plastic This type of construction is a complete waste of resources and a disgrace to the manufacturer There are better ways to build a shower
Brought a edge trimmer..it doesn't prime so theres no fuel getting to the motor...tried contacting vevor...and all I get is..an agent will be with you shortly..no phone number to direct call...this product is useless...I didn't even get to try it...and as for vevor help...you don't get any...me..I'm just not really happy at the moment...
Follow-up · All is good...the trimmer is working fine...my son come over..gave it one pull and the bloody trimmer started..the follow up from vevor was excellent....they were very helpful and were very willing in a resolve ...but the trimmer..wow....for the price...wow...it was like a hungry dog...it cut the vines perfect..excellent for the price..thankyou vevor
Ordered and paid for my first Vevor product over a week ago now. Received an email to tell me that my airless paint sprayer had been despatched, however when logging on to Aramex, was informed that the item was still being prepared for collection.… Read more
That message still hasn't changed, despite me following Vevor up 3 times. Now they tell me they have logistics problems! Vevor reviews say that they are hit and miss. I'm here to share that they are MISS! Don't bother with them is my advice...
Follow-up · My airless sprayer eventually arrived...they refunded my postage fee.
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Positive reviews
I am really impressed with the outstanding customer service that Vevor has. Their email response was fast, and they helped me every step to resolve a problem with the delivery. They even responded within the hour on a Sunday! I am also happy with their products, good quality and prices.
Looked through Vevor website and ordered 1 x HV8 8" rotary table, was delivered to regional NSW within 3 days. Product is solid and works exactly as advertised. Manual control works to claimed precision. I will be attaching this to my CNC milling machine. Highly recommended.
Brilliant online shopping experience (so far).... Despite the weight of negative reviews, I took the plunge and bought two items for my workshop: a 3/4 chuck for the lathe and a set of 3 carbide tipped chisels. The combined cost: $96 Similar items from Australian stores would have set me back over $250. Transactions were a breeze as was the… Read more
delivery: both received within 4 days of payment. The chisels look very much like a more expensive set and come complete in their own padded wooden box. A very classy look for my bench top! The enclosed instructions were the best I've had for any wood turning product. Very helpful for newbies. The chuck looks exactly like every other chuck I've owned and performs just as well. I think I might ditch the other competitors for budget tools and default instead to Vevor. Fingers crossed then!
Negative reviews
Scam Company. They claim 3day shipping to receive orders but products shipped out of China and take weeks/months to get here. Coincidentally my credit card was compromised only hours after making a purchase. They should be banned in Australia. They start false tracking info with Parcel Freight Logistics, PFL, then claim delay is caused by another transport company.
BEWARD FALE Advertised “30 Day Hassle Free Returns” Started a return and between the 24 hour reply’s and constantly trying to troubleshoot or make me keep it because “it’s so much of an inconvenience to them to return” when they advertise easy returns.
I purchased VEVOR's Ultrasonic Vinyl Record Cleaner. It arrived promptly, which is about the only positive thing I can say. The moment I switched it on, it tripped the power in my entire house. Not once. Every single time. This isn't a minor inconvenience – a short circuit is a genuine electrical safety hazard, and a product sold into the… Read more
Australian market must meet Australian electrical safety standards, and this unit clearly does not. I would strongly encourage anyone considering this purchase to think carefully about what it means to plug an untested appliance into your home.
What made this experience truly inexcusable, however, was VEVOR's customer service — or rather, the complete absence of it. I was promised a follow-up within 48 hours. That promise was broken. Then broken again. VEVOR markets itself as offering "24/7 Attentive Service" and promised "Your satisfaction is our priority. We want to assure you that your case has been given top priority and that we are dedicating all necessary resources to provide you with a solution as soon as possible."
In reality, their support team is apparently neither attentive nor present.
A faulty product happens. I get that. But service this poor is inexcusable.
If I do not receive a satisfactory response to this matter very soon, I will be pursuing the matter through other channels and encourage others in a similar situation to contact the ACCC or their state consumer affairs body – Australian Consumer Law provides protections that VEVOR's silence cannot erase.
Do not buy this product.
Recent reviews
Vevor took over 48 hours to repsond so I cant wait any longer as I wanted to paint my house. Unit out of the box did not prime I got no support, there is no numbers to call and the replies are vague at best saying we are looking into it. So I have asked for my money back all these website sales companies are too slow, they have a help desk but it… Read more
seems with no technical knowledge as they think contact is enough to keep you in check. If the product works they are good, but as soon as you need replacements or help, the process drags and you just need a job done. Best to go to a chain where you can have counter sales and exchange to not waste so much time when something goes wrong.
Never order from this company. Ordered an expensive chair, received an empty box. Then they refused access to a real person to help me resolve or get a refund. Just went around in circles with chat bots and ridiculousness. There is no phone number either. Waste of time and money. Scammers.
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Dear customer, Thanks for your letter! We deeply regret… Read more