Shein Australia

The clothes are so misrepresented, sizing is inconsistent...and omg! what a painful review process...so Its almost like ur3 stars and less reviewcant be reviewed as it wont submit it...crazy.,.so glad i switched to Temu...Just ordered more mis representened/advertised ...mainly clothing...to review, and one positive one..but just couldnt bcoz of the messed up unpositive review process im guessing..on this process Temu is my vote 120%

After years of purchasing my account is now temporarily frozen due to irregular activities. According to them there were multiple log in attempts (LIE) or unusual login patterns, (LIE) multiple failed transactions, (LIE)or activity that differs from your typical usage (ANOTHER LIE). Probably it was because i was returning bad clothes but what am… Read more

i supposed to do if the fabric is disgusting or the M size looks like S? You offer me the opportunity to return, so what's the problem? So its been 4 months and they don't know for how long they will be investigating more. Maybe they need 4 more years who knows. Maybe they need CSI or CIA. So now i am trying to delete the account and finish with them. but it needs their approval. and a code which they send to my email but i never receive the code...I receive the privacy request email but not the code in the same email. THE SAME EMAIL . Of course they need 24 hours to get back to me, with stereotypical answers that answer nothing and lead nowhere and offer no help. Disgusting

Stop using imile. They are useless. Uncontactable. Complete waste of time trying to get confirmation on the status of my purchase. Shein lift your game. I have now received a refund. Will never ever use Shein AGAIN. Stop using cheap couriers,

Unable to get any customer service from them. Tried online but they keep sending you back & forth with zero results. Products not up to standard. Colours are different to advertising. Sizes to small. Show details

I hope someone from shein is reading my review I have an issue with my recent order the dresses look like a child has stitched them should on both of them are not even stitches are showing and then they are not stitched properly they are both… Read more

puckering in sides of dress then there is no where to contact them to tell them of their quality Not happy when you pay money for items that are no shop worthy

I received Lancome cream , didn't come in the box and no safety seal on the jar. I asked for refund. Shein wanted me to pay for postage for return. Shein policy is free return. I didn't get refund.

Scam website. Classic bait and switch scam. I ordered 2 of the same item shown as in stock, exactly what I wanted. A day later I received an email saying they were not in stock, and offered a cheap and nasty alternative I did not want. I immediately cancelled the order. Shein then sent a refund to Paypal but for only one item. A Paypal dispute is… Read more

open to get the other half of the refund back. I have now received a full refund. Do not use this website. There is no guarantee the item you order is in stock. Or if you do make sure you use Paypal to pay to ensure you get your money back

The website does not Shein, it is a web of darkness

I recently ordered my Hobibear Shoes from Shein. Prices were good, unfortunately the size didn’t suit me. Size 6.5 too tight and 7.0 too loose. I sent the shoes back for a refund. I paid $62.30 for the shoes but received back only $48.90 some excuse about discount. Previously they did refund the total amount. I like shopping with Shein but it’s… Read more

increasingly difficult to trust them. I have asked for the full amount from customer service, waiting for 24 hours to hear from them. Latest email from SHEIN today 7pm. Tuesday 20th January 2026.They have refused to give me the TRUE refund. I will not by anything from SHEIN again.

I wanted to refund something because it was too big even though I followed the sizing guide. Shein sent me the return tracking label to sent the item back. Once it returned back to their address they refused to refund me my money. I opened up a dispute with PayPal & shein lied to PayPal saying that there was nothing wrong with the item & they… Read more

cannot refund my money. So they ended up getting the order sent back & kept my money. They are the biggest scammers, their clothing is poor quality & they are not to be trusted. Tell your friends & family not to buy from them.

I bought a number of personalised items from Shein and the printing was totally wrong, the wrapping paper completely crushed and all the wording was incorrect, but they don’t allow you to return anything that has been personalised in any way. I sent numerous messages that were just ignored. Totally disgusted. Illegal behavoir to not be allowed to return faulty products.

I just received my package of tops from SHEIN. I spent just over $200 for a lot of tops and only 1 top which was adorable was a tad too short at the waist for a large lady like myself to wear so my daughter took it, but the rest of my choices were spot on, material is lovely, designs are gorgeous, I always go an extra size up as I like roomy… Read more

comfortable clothing and I can honestly say I am THRILLED with how fast the delivery was, the quality of material and designs. I am very happy, thank you (from Melbourne, Victoria)

Every aspect of Shein is getting worse and worse. I had so many problems lady. The website is impossible to navigate. You put items in your cart and purchase them only to find out that half of the items did not ship because they were not available, and you paid shipping fee for a few silly items that were shipped. A lot of information misleading… Read more

-prices changes when you put in the items in your cart. Also I was browsing the website, all of a sudden a message came up and said you successfully purcased such and such items. They sold me items I never intended or did anything to purchase. I think it can't get worse that this.. And when you have a problem you can reach customer service, you can't get help to resolve your issue.

1. Damaged Returned Items: I returned three damaged items that Shein acknowledged receiving, yet they refused to refund two of them, now apparently stating in another contradictory email that they have not received them. It cannot be both, Shein, you either have my returns or you do not, and if I am to play your game, my internal records show they… Read more

were returned and received by you. Their handling of returns is incompetent, dishonest, and infuriating, forcing customers to chase them for money they are legally owed.

2. Missing Items: On a separate order, several items never arrived, and Shein repeatedly lied, claiming the shipment was complete. Just one week after delivery, they absurdly requested I provide a video of myself opening the package and photos of the sealed package to prove what was already missing. This implies I should already be suspicious and film myself opening Shein orders so that should they not deliver, I have full proof, because we should expect missing items. This is completely unreasonable, impossible, and shows a total lack of accountability. Their customer service wastes time, dodges responsibility, and refuses to correct obvious mistakes.

Shein demonstrates a consistent pattern of deception, incompetence, and customer exploitation. They lie about returns, deny refunds, make absurd evidence requests, and send endless circular excuses, making legitimate claims almost impossible to resolve. Avoid Shein entirely, the stress, frustration, and potential financial loss are not worth it.

I have made a formal complaint to the ACCC and I urge anyone with an issue to do the same. After over 100 emails, I gave up and disputed the purchase. I very much look forward to the day Shein is shut down

STAY CLEAR OF THIS Dodgy COMPANY. They DO NOT label items clearly as non refundable and then hit you when you try to return. I purchased a few items from the size guide, too small. I take care when trying on items and keep my underwear on (wash all purchased pre wear). I'm on a pension hence money tight and why I purchased here. No refund is… Read more

affecting me greatly, including my mental health with all the baseless back and forth AI messaging.

NO WHERE was the no refund advertised or I wouldn't have purchased

Should by customer benefit have a warning at time of order to alert the customer if non refund. NOTHING

THEY DONT CARE

STAY CLEAR

GO TO TEMU, THEY ARE FAR BETTER..

I bought 2 dresses, 1 was fine the other had mould marks on the sleeve when opened. I sent photos and e mail but never received any reply. It was my first time using, and if this is how they respond, will be my last time using.

I’m starting to get sick of the customer service. I used to have no issues with shein. It was easy and convenient but now it’s a headache . You submit a ticket and you go around in circles consistently I have had several items I want to return due to quality issues but instead of easy returns you get constant sorry we will refer you to a different… Read more

team and you end up forgetting the item and it just sits there. I honestly think that they just do things they dnt have to deal with refunding people and they justify it by sending something… basically making you pay for broken rubbish. I’m ready to move on from shein.

Bought a pair of jeans which I was happy with. Since then I’ve purchased jeans with the same image & style 4 times only to receive vastly different jeans not as described being sent. Each time I’m paying for postage when I order. So far I’ve got no where with my complaint of using same model & description & being out of pocket for the postage. Show details

I love buying from Shein. It's always best to check the size guide for each item. I also check on buyers photos to get an idea of how clothes look on others. Delivery is pretty fast too. Thanks Shein.

The items I have received from Shein in the past have been reasonably good , although the clothing is on the small size so do read measurement description for each item . What I wanted to warn about is that their pricing is inconsistent , you may find an item you like and add it to your Cart , only to find that on checkout the price is higher . … Read more

The Boxing Day Sale which I looked into actually on Christmas Day (late at night )had some items I wanted at x $ , good prices . So I went back on BOXING DAY to select and pay the items I wanted only to find that the items had literally increased by a 3rd if not more .

Now somewhere in the find print it does say their items in the Carts may differ because of changes in currency , sales etc .

However this was a BOXING DAY SALE 26/12/25 , items selected and prepared to pay for within hours , yet the prices were raised in a matter of hours .

Not exactly fair Trading . So I deleted the items in my Cart and no purchases from me . Last time I will even look at Shein.

And also just be aware of the switch of an item/s that is shown on the picture to that of what it is actually your buying , you know " a photo in the original listings shows a make up bag for $1.99" but when you click on the listing the $1.99 items is a toothbrush , the Make up Bag now is $4.99" etc.

It is an online place to get some bargains , but you just have to be aware of how they run their sales , because what you see may not be what you get .