Seven Seas Worldwide

Terrible follow up. A senior representative contacted me after these reviews and promised to keep me up to date, but that hasn’t happened. This was a shipment from Canada to Australia, airfreight priority. Sevensea subcontracted this to FedEx. It was routed through US and is sitting in FedEx warehouse for nearly three weeks. Thank goodness I put… Read more

a tracker on it or I would have no idea what is going on. The Sevensea’s tracker still has the package at origin!! I was given the FedEx tracker and told to deal with them directly, no ownership! It’s a shame because the pre shipment service and information was excellent. The actual delivery and post pick up service has been dreadful.

Seven Seas is a great service, everything went smoothly with my moving from Europe to Australia. All fees were flagged upfront, and the expected delivery time (4 months) was met. The buses provided were very strong and kept all my belongings in good condition. Reasonable pricing for relocating personal items (no furniture). Only thing to be wary… Read more ·  2

of was a sneaky added fee for delivery on the quote (150€) which was removed once I called them.

Otherwise highly recommend!

Very professional, always received guidance with patience answering my questions, and both drivers, in NZ and Aus were very professional and extremely helpful. I will recommend Sevenseas to anyone. Show details ·  1

Seven Seas Worldwide: A Smooth Transition – I recently entrusted Seven Seas Worldwide with shipping my personal belongings from Australia to the UK, and I couldn't be more pleased with their service. Seven Seas provided exceptional customer support and assistance from the initial quote to… Read more ·  2

the final delivery. While there were a few minor hiccups on my end due to incorrect sizing and collection arrangements, their team quickly addressed these issues with professionalism and efficiency.

Despite the shipping port delay in London, which was beyond Seven Seas' control, my belongings arrived safely and without any damage. Their commitment to ensuring a smooth transition was evident throughout the entire process.

I would wholeheartedly recommend Seven Seas Worldwide to anyone considering shipping personal effects internationally. Their reliable service and dedication to customer satisfaction make them a top choice in the industry.

Along the whole process, the instruction is clear and follow-up is timely. Customer service is patient and helpful. Boxes were picked up and delivered door to door in good condition without any hassle. Show details ·  1

Very helpful team of people available to talk to if calling from Canada or Australia. There was a hiccup with my shipment, but the team helped me work through it successfully. Show details ·  2

We have used Seven Seas to move boxes from Australia to France and return two years later. Our overall experience with Seven Seas was absolutely faultless: - Absolute clarity of fees (their fees and the destination country customs fees). - Great communication throughout the process on the phone or online when a local office wasn’t available… Read more ·  1

(France). - Great flexibility to be able to change contact details and delivery address until the last minute. - Logistical precision up to the delivery time. Our boxes took four months to arrive which was the estimates timeframe given right at the beginning. They arrived at destination within a given 1 hr window! - Granular insurance process so you can protect only what matters. - None of our boxes showed any sign of mismanagement or exposure to water, everything inside arrived as it was packed. - Ability to see the exact location of the ship during the whole journey. Only improvement feedback would the tracker map window which could be improved (using Chrome on iPhone).

Second time i used this company. On the whole, very good. I shipped 5 boxes from UK to Australia. Communication was good. Dropped boxes off, collected on time, delivered on time. Live tracking was good. A few minor negatives. I thought the online application could be a bit difficult. It took me a few attempts, but I was able to get through to… Read more ·  1

customer service quickly and they helped straight away. Other times I called customer service the wait was very long (30 minutes). Also, with regard to drop off, I had be told they deliver to your door on my preliminary inquiry, however customer service later told me that they do not do stairs. However, on arrival the delivery driver was exceptional and took boxes up a flight of stairs and into my apartment. Also, he refused a tip. I think Seven Seas should be clearer on this. Other criticism is the costs. I paid in the UK (GBP) which I thought was total cost of shipping boxes. However, when boxes arrived in Australia, I was hit with another AUD300 in costs. This was probably my fault for not reading all the paperwork, but I wish the total costs were given at the start. On the whole, pretty good service and I would use again

Fantastic service. Really communicative and on time with box delivery and pick up. Easy to follow instructions and the delivery at the return end was just as efficient! Show details ·  1

Great service from start to finish. Container arrived in the scheduled time with no items damaged. Would recommend Seven Seas Worldwide to anyone moving from the UK to Australia. Show details ·  1

We used the Movecube service from seven seas to move household goods from US to Australia. The Movecube was a convenient option for us as we had only 15 boxes worth of stuff and a cycle to ship. All of our stuff arrived safe and sound around the time communicated to us. The drivers were courteous and helpful. Whenever we contacted the call center,… Read more ·  1

the representatives were friendly and helpful. The only areas where we had a bit of difficulty was some of the boxes that were sent for packing were damaged…the team sent us new boxes at no additional cost when we informed them of the same. There were delays on seven seas side in finalizing our paperwork but they tried to charge us for additional storage…these fees were reversed once we talked to them. So overall, safe and reliable service. Some minor pain points which were immediately resolved.

The website was so bad - impossible to estimate even ballpark difference between quote and final charges due to weight. My charge went up 69% from the "quote." This was announced on pickup day, after my goods were in your possession. That's inexcusable. You need a simple warning: "if your boxes are heavy..." and a clear way to estimate. It's… Read more

actually the worst website I've encountered, packed with distracting marketing pictures of happy people starting a wonderful new life in a new place. It needs to be much simpler and focused on practical matters. The customer service people on the telephone were human beings and helped untangle the absurdities of the website. For instance, I had to re-enter all information on 15 boxes because I had put [$10] instead of [10]. Who knew? It took me and the customer service guy 40 minutes to figure this out.

Horrible experience. I wouldn't wish this company's service on my worst enemy. Months late on delivery despite receiving reassuring information from customer service along the way. Items sat on the dock for months prior to shipping. Their online tracker didn't seem to work. Several Items damaged. I flagged this with them and they didn't care… Read more

at all. They rely on volume and treat you were total disrespect if things don't work out. They take no responsibility and you can see how they treat customers by their answers to negative reviews on this website.

Communication initially was good overall Delivery of boxes first driver was efficient and was friendly and helpful Boxes good quality However had a very unfortunate experience with second driver who picked up the boxes Driver refused to step into the house and was very unhelpful and discourteous with an attitude that left me upset. Please… Read more

make it clearer that pick up driver will not step into the house as ( due to circumstances) I had to drag 9 boxes to the door on my own ( 69 year old pensioner) while the driver stood and watched !!!

Fantastic experience with Seven Seas. We used them for shipment to and from Melbourne, Australia to London. It was a hassle free and seamless process working with them. Drivers were extremely punctual and friendly on delivery and pick up. The tracking of our shipment was extremely detailed also. Highly recommend Seven Seas! Show details ·  1

Very efficient with detailed information supplied. We have been constantly updated on every step and progress. Very impressive with reasonable price for sending our boxes. Show details ·  1

If the man delivering the 4 boxes to my apartment could be a bit more helpful and humanized to place them a bit further into the living room, that would facilitate me, as a weak elderly person, to take time, gradually unload and unpack them. I had requested the delivery personnel as such but was refused. The 4 boxes were blocking the corridor , so… Read more ·  1

I had to unload them as soon as possible, that hurt , aggravating my existing muscle and joint aches. Door to door delivery can be serviced in a more human way.