Sephora Australia

I won’t purchase Huda Beauty products due to ethical concerns and public allegations regarding ties or sympathy toward Iran’s IRGC. I emailed Sephora on behalf of the Iranian community to raise these concerns and ask them to reconsider carrying the brand but received no response. I encourage shoppers to research before buying.

Boxing Day sales was the excuse for poor and non existent help with picking out a blush. The products are excellent but the attitude of the staff are not. We managed to pick out the blush on our own and paid full price for it. Please Sephora, you need to improve on customer service. Show details

Oh god I wish I looked here before purchasing from Sephora I purchased 3 adventure calendars as they had a promo buy 3 get 1 free Surprise surprise apparently you had to add 4 to your basket to get the free one?? Wth ‍♀️ so I cancelled that order in… Read more

minutes - nope but luck you can’t cancel within minutes simply do a refund later So I follow there advice add 4 to basket get 1 free yep Then to deal with the return omg it would have been easier to extract my own teeth. The pain I return following their instructions with photos label requests etc etc nothing quick all slow but yep I rerun the 3 advent calendars They email me saying thanks for the 1 advent calendar WTH I will fe following up the whole debacle with ACCC if I don’t receive the full refund I’ve got the whole long winded painful transcript I will never step foot in Sephora again or allow my kids too.

so there are two people in one shop at the Sunshine Plaza, Qld. and they were particularly helpful. One was named Nathan, but Nath for short and the other was at the register and her name was Bianca, she was super duper nice and like just generally a girls girl, when i was having trouble with my card she helped me and asked me about my day, i… Read more

think she would be employee of the month honestly, and Nathan, i always see him there and he’s always the person that helps me out, he is super nice and just genuinely a vibe, the experience was amazing overall.

love shopping at Sephora! The staff were super friendly and helped me find the perfect foundation match. The store was clean, well-organized, and had a wide variety of products. Definitely one of my favorite beauty stores!

I had such a fantastic experience with Kristina from Sephora at Highpoint. I felt welcomed and cared for. I was really keen to sample the Haus Lab foundation but wasn’t sure what would work best for my skin type and tone, but Kristina helped me navigate the right tone and was incredibly knowledgeable, patient, and kind. She listened carefully to… Read more

what I was looking for and guided me step-by-step—offering product recommendations, doing swatches, and even showing me how to apply them properly. I left with quite a few products based on her reccomendations.

What really stood out was how genuine and personal the service felt. She weren’t just trying to sell me things—they actually wanted me to be happy with what I chose. I’ll definitely be coming back and definitely reccommend receiving expert advice and care from Kristina. Please pass on my thank you and appreciation to her. She is a great ambassador for the Sephora band. Fiona

As someone who stands with the people of Iran, I find it unacceptable that Sephora carries brands like Huda Beauty, which has shown support for the IRGC—an organization responsible for the loss of countless innocent lives. I expect more accountability from a global brand like Sephora. I will no longer shop here as long as my money indirectly supports such ideologies. #BoycottSephora #StopSupportingTerrorism

I’m ending shopping from Sephora because I can no longer support a retailer that partners with Huda Beauty. It is deeply concerning that Sephora continues to platform a brand whose leadership has publicly supported extremist groups like the IRGC and Hamas. I believe Sephora is prioritizing corporate profits over human rights and global security.… Read more

Until you cut ties with Huda Beauty and hold your partners to a higher ethical and humanitarian standard, I will be taking my business elsewhere.

Sephora is selling Huda Beauty products . The woman Huda Kattan officially supports Iranian regime who massacred and slaughtered more than 50,000 of its innocent people for peaceful protesting . SHAME ON YOU SEPHORA. Will never ever buy any products from Sephora .

Hello, I am writing as a parent to formally complain about my children’s experience in your store. My children asked a simple question — whether they could have a makeup remover. Instead of being properly assisted or asked about their age or skin type, they were immediately taken to a product that was not suitable for young skin. The staff were… Read more

rude and unprofessional throughout the interaction. My children were not asked if they needed help beforehand, and employees were talking and laughing behind their backs, which made them feel embarrassed and uncomfortable. This behavior toward minors is unacceptable.

After using the product that was recommended by your staff, my child experienced an immediate skin reaction, including redness, pimples, and peeling.

I am not seeking further product recommendations. I want this incident, especially the way my children were treated and the recommendation of an unsuitable product for young skin, to be taken seriously and addressed.

I look forward to your response.

Worst Customer Service and Ethics ever! Zero stars if I could! No one to speak to settle things. I forgot to add a promo code and they said the order is being processed and there is no way to update it. So I have lost out on a free gift. Every other online company has a procedure for these types of errors. On another occasion the makeup palette I… Read more

purchased irritated my eyes which would itch and water. The request to provide evidence involved me having to send in photos of my eyes amongst other requests. This is a deliberate way for them not to refund purchases. They don’t take calls. There is zero care factor for the customer. I lodged a formal complaint and to date have not been contacted, not even an acknowledgment that my complaint had been received. I am a gold member and have spent so much money supporting this company. For them to cheat me out of a gift is unconscionable. From now on I’ll be ordering directly from the brand websites. Adore Beauty, Mecca and Cult Beauty have excellent customer service.

I received a product unopened for a refund As soon as I opened the box it was NOT taped down to show them a photo unused Sorry you opened it we can’t refund you Seriously. That’s why I love MECCA opened and return you get a store credit. These guys are woffle. MAYBE SEE YIUR REVIEWS HOW BAD THEY ARE. Show details

Shopped on the app, during 1st day of the recent APPEXTRA promo. Spent well over double the required amount. Selected 4 free gifts and checked out. No bonus items included on order confirmation or received in package. Contacted customer service who claimed I never used the promo code. Was sent a redacted copy of the chat transcript with my… Read more

final negative comments removed. Was emailed a survey a day later about my customer service experience. When I went to lodge my feedback (only 1 hour after survey was emailed to me) the survey had suspiously already "closed".

Received a sample that had previously been opened. Asked by email if they could please send an unopened one. Because it was a sample, they replied, I could not have a replacement. That is the short story. The long story involved several emails and a demand for photos which were irrelevant anyway. An enormous and callous waste of my time. Wish I had seen all the negative reviews here before buying from them. Will never shop from Sephora again.

I ordered and paid for products on 26 June. I was informed that they were dispatched on 27 June, expected delivery by 7 July. It's 21 July and I still have not received the order I have paid for. I have repeatedly contacted Sephora by email. There is a telephone number but conveniently it doesn't work. Firstly, Sephora refused to answer my… Read more

question regarding whether the order had been dispatched. The Aus Post app clearly shows that Aus Post never received it. Nevertheless, Sephora insisted on chasing up the 'courier', blaming said courier for not replying. Sephora then finally admitted that the order was never dispatched.

I have requested a refund, which they are refusing to initiate.

I have informed them that as a business with an Australian ABN they are required by consumer law to provide a refund as my order has not arrived within a reasonable time period. Sephora seem to be of the opinion that they do not have to comply with Australian law.

If this is not resolved within one working day, I will report Sephora Australia Pty to the ACCC.

sephora workers are very kind and caring to other people when they come in. I love sephora so much. I bought the lanige lip mask and i am so impressed by it it smothes my lips. Show details

Arrogant behavior, non-existent customer service and unwillingness to help with customer complaints. The return of the bad performing product has been rejected. They do anything to avoid responsibility for their low-performing/bad batch products. They are only enthusiastic to sell you anything, but once you have a problem with their product, they… Read more

will treat you with arrogance and complete indifference. I've lodged a complaint to the Australian Consumer Commission and will never recommend Sephora to anyone. Please, stay away from them!

I went to the Chadstone store and purchased some items and was charged, however their system crashed and didn't generate the receipt despite the EFTPOS machine and my bank account confirming the payment went through. I was required to pay a second time and advised to contact head office for a refund. I followed the instructions, only to be… Read more

directed by head office to go back to Chadstone for a refund. Was treated like they are doing me a favor issuing me a refund when I spoke to the store manager on the phone. Not happy about the run around.

My 12yr old daughter got a gift card for sephora for her birthday she was over the moon to be able to get the skin care products she's been wanting she placed the order no problem the parcel got 1 town away from us was sent back to sephora when we emailed sephora they said the address was undeliverable they refuse to give my daughters gift card back we are now seeking g legal advice as the customer care number is disconnected Show details

I had a very good experience with Bella D today, she was super helpful with choosing a foundation & eyebrow pencil for myself, she explained how to use it on my eyebrows (they are very thin from overplucking in the 80's!) I left the store in Robina feeling confident about how to use it, she also gave me a sample for a concealer & of the foundation… Read more

I bought to use before opening the one I purchased just in case the colour is not quite right & I need to return it, I did not expect that at all, I will definitely return to ask for more advice from Bella.

Oh no no! – This company is unbelievable, you purchase products that are put down as available, pay for them and not only do you not even receive an email from them that a product is unavailable, and give you the option to cancel the order or swap yo something else, you just don't receive it. When they do the buy 3 and get 1 free, that 1 free item is never… Read more

available, yet it is still on the site for sale. I have now learnt to photoshoot for evidence, and let's face it you have only needed 1 item but think ok I'll fo this only to be ripped off. Customer service is disgraceful and basically never actioned. Unfortunately there are some products I have to buy from them as they're the only stockists in Australia. Now let's get into the bonus beauty points....you choose an item thinking great what a bonus, only to once again not receive it but they take your beauty points and trying to get them back is like trying to win tattslotto!! And I'm not kidding, even their birthday gift bonus for spending so much money with them is never available either, always some error. I wish companies who solely deal with them would read reviews and list their products with other retailers as they'd do a lit better. The amount of people I know that have turned their backs on this company is unbelievable, and soon I'm praying to be 1 of them. I can't wait for the day that companies that only stck with them do branch out as Sephora will drop off the map