Reckon

I’ve been in business for 45 years in the technology industry. After sale service to me is one of the most important factors that drives me to purchase the product. Reckon has to be one of the finest companies for after sale service that I’ve come across. I can only praise their entire team.

Reckon went the extra mile in trying to resolve an issue I had with a backup. I would highly recommend them for following through on their customer support. I have used this software for over 20 years and have been very satisfied with the product and their customer service.

Subject:Request for Refund of Unauthorised Charge – Reckon One Account Dear Reckon Customer Relations Team, I am writing to formally request the refund of an unauthorised $12 charge applied to my Reckon One subscription account. On 19 January 2026, I discovered that two additional businesses had been added to my Reckon One account without my… Read more

knowledge or consent. Shortly afterwards, I noted a $12 debit from my bank account, which is used for my Reckon One subscription.

Upon contacting Reckon, it became clear that a Reckon BDM had added these two businesses to my account. These businesses are clients of my accountant, to whom I had granted access, but I was never informed that they would be added to my subscription, nor did I authorise this action. As a result, the subsequent $12 charge was made without my approval.

Since 19 January, I have made multiple attempts to resolve this matter with Thomas and Lavu, but the refund has still not been processed. While the amount is small, the principle is important: the charge was made in error and without authorisation, and therefore must be reversed. It is now 7th March 2026!

I request that the $12 be refunded immediately: although this has been promised since 19/1/2026.

I write this as a review: so that any other customers of Reckon can be made aware of the poor service and follow up!

Nothing has changed except the price ! I find the software useful, but the customer support is USELESS. Honestly thought I was talking to a robot. No renewal advice received. Went into use my software and it said licence expired. Called Customer… Read more

Service and was told that I didn't get renewal advice because I didn't have the newest (Personal) software V31. I was never advised that I needed to update and had I received a renewal advice I would have done so. The other disturbing aspect is that I have been a customer for over 20 years, and while they are offering all sorts of new customers massive discounts, your loyalty counts for nothing. I advised I wished to complain and the robot at the other end said "that's not a complaint". What ???!!!! I reminded said robot I was the customer and I am complaining !!! I am complaining about extortionate fees, lack of advice to renew/update, lack of recognition of loyalty, clunky activation process etc etc. Why do I keep using it? Because they have my 20 + years of data. Dislike this mob intensely !!

Transferring from Small Business Clearing House to Beam Superstream. Animesh was very easy to understand calm and knew my concern quickly sorted by showing my reports and dates to use.

This application has been used by our business since the early introduction. We have appreciated the support from Reckon on the occasions we have needed to overcome an issue. the reason we stayed with Quickbooks/ Reckon was at the time we had a simple reference system for our projects and the numerical used was only a six digit reference. The… Read more

competitive software did not permit an easy transfer or referencing of this basic parameter and we committed to the Program

We were frustrated when account logging changed and didn't allow multiple users to log into a single account when the other registered users were out of the office or not in the same time zone. This added an additional cost for seats that could not be used over the full 24 hours by different registered users.

We also had initial resistance from our Accountants who were biased towards a competitor but that was resolved between our office and the reviewing accountant.

I needed help transferring QBooks to a new computer. Support called me on a Saturday and walked me through the process. I encountered superior knowledge of the product as well as patience and kindness. Thankyou !! Show reply

RECKON ONE RUINED – I had been using Reckon One for years for my accounting till Dec 2025. Then they decided to tinker with the program. Now it is plain slow, impossible to trace items and basically useless. Quicken here I come!

The cost of using their STP product kept increasing each year beyond a reasonable price for a Micro business like mine and I certainly didn't find the product easy to use or the 'help desk' staff to be very helpful. I certainly wouldn't recommend this company to anyone.

Stay away from this company, we recently took over a business which used Reckon for their accounting. The Reckon company advised us that we have to pay for the whole year upfront costing more than $1,000 AUD. Within a couple of days we realised this is a very primitive software & we don't want to use this for our business anymore. We advised their… Read more

consultant over the phone & they advised we can get a refund. But neither the company offered us any refund or support after that conversation. They took our money & their excuse was that the license has been downloaded & used so will not give any refunds. Their customer service is the poorest & can not provide any resolution to the paying customer. I hope you feel really rich by robbing a small business.

I have used Quicken Personal since 1995 and cannot speak highly enough of the product. The service provided by the support team over the years has consistently been exemplary. I highly recommend Reckon products and the after sales service provided. Show reply

I had a tricky problem where my software did not recognise me as the administrator. It took a bit of time to sort out, and I still don't know why I suddenly wasn't but the Tech team got it sorted and I'm now full back in control of my Reckon client base. Show reply

I have been using Reckon Payroll for a couple of years, initially because it was very fairly priced. I find the tech support to be very good and always helpful. I was disappointed that the rate went from $12 per month to $55 per month recently, which is very large increase. Show reply

I am not an account and I am acting as Treasurer for a Probus group . I am following on from an experienced treasure and we were able to switch to Reckon One easily and the support team at Reckon have been very helpful

The product itself is good for small business however this company utilises the same rorting tactics to gain customers by offering cheap introductory pricing then increases every year. $20 introductory price becomes $20 per month then increases every year . This year the increase was 10% , way beyond CPI with a minimal Labour service. Its just… Read more

not right to rort small Businesses this way. My advice is to consider your options thoroughly before you commit.

Wow, it almost works. All that effort to make a program and then not test it properly. So many tiny issues that make it unworkable. Customer Credit - https://help.reckon.com/article/x6xa9wfck4-x6xa9wfck4-customer-adjustment-notes - the steps don't work because the dialogue doesn't come up. Uploading receipts from my phone. No. I have to… Read more

email them to myself and then download them, and then upload them because...

There is no mobile phone app and the website has not been designed to be responsive to smaller screens.

I have paid for the last 8 months and will be leaving once I do my 24-25 tax return and moving to HNRY which looks a whole lot simpler and better designed for UX and UI.

I am dissatisfied with the accounting product I presently use, and wanted to try out Rekon Hosted. I got a trial subscription to conduct an evaluation and see how well it works. The first thing I need is an extract of data from my existing system, Chart of Accounts, Inventory List, Customer List, Supplier List. They say they can help with… Read more

migration, so I reached out to what I thought was migration team. A week later there was no response, so I contact customer service once again. I was told I made the request in the wrong way. I fail to see why the team within reckon that received my message did not just. forward it to the correct team, to be helpful. But apparently helpful customer services is not one of the things they, do. Is this a baptism of fire ?

Been with reckon stp for a few years they have the worst technical support I've ever Experienced, we have not been able to use our system for 2 months, 15 hours of frustrating tech support, do not use this product they will destroy your business and send you crazy. You have to wait 24 hours for a response, they can ring at any time what a joke. Is… Read more

there anything like customer service from this company ,no they are not interested. Even when you request to speak to a senior support manager to make them aware of what's going on, they respond by saying they cannot do that. Does anyone in reckon one want to fix their problems apparently not. Andrew Higgins

My issue was very annoying and I could not resolve on my own - 10 minutes with Nick and I was all sorted - really helpful and prepared to listen and try different things till we worked it out together. Great service

Reckon Support Quickly Resolves Issue – Once again Reckon support excelled. A computer issue was quickly resolved with patience and courtesy (which I didn't understand all instructions given) and I was given a handy tip to find "lost" files.

Reckon it's a bit [Content Removed] so far! – EDIT: OK after some time using Reckon I will revise my review more favourably. After taking my feedback, Reckon did provide more assistance and the system has been working satisfactorily for me after they tweaked a few things and provided some better guidance. There are still some minor things that I find frustrating and annoying but nothing that… Read more ·  1

is hindering me running my business now.

Trying to change over from Reckon Desktop to Reckon one. Conversion done and I'm trying to get an invoice to print the customer name. DO YOU THINK I CAN GET ANY HELP? NO. Useless, RUDE support person who is clearly just a call centre person who doesn't give a toss.

An Exceptional system thatI can boast about to users of other systems – The wait time for an answer was less than a minute. That is incredible for these days . I recently persuaded a client to move to Reckon, and they were astonished at the rapid phone call response time. Very short wait times for phone help are a big plus for Reckon. In fact , being able to talk to a real person is also a big plus and a major point of difference for Reckon Show reply

Use Reckon for your small business – I have been using Reckon and Quick Books for my small business for many years and find their service to be excellent and their products totally user friendly, competent and friendly support on hand when needed. Show reply

Excellent Technician who spoke excellent English A most efficient operator Thank you – Technician spoke very clear English and was quick and precise in application of what i was seeking Show reply

Online assistance to resolve issue – Had a problem and received immediate online assistance to resolve it. Have always received timely help whenever issues arise.

Time is Money and Good Support is Invaluable – Great technical support, even on a Saturday morning. After a short wait time on the phone, a very patient support person helped me on my way quickly. Show reply

Very helpful service – So happy that the help line phone is answered right away. I always get helpful advise and an easy no fuss fix. After updating the programme I couldn't open the company file. The representative was able to log into my computer and locate it and set it up for me. Very happy thankyou Show reply

Disappointing – I really wanted this software to work for us however, my bank will not support the connection to this software. I discovered this after signing up to a free trial, days before the trial ended I was contacted by staff to check if I was happy. I explained the situation and that I didn't want to continue with the subscription. Then I got nothing. Fee… Read more

was taken out of my account. Have contacted them on multiple occasions asking for a refund only for a support message to tell me another way to connect to the bank - it does not work with my bank!!