Bought a substantial amount of household goods at once, paid for the extra care package plans, which wasn't cheap but we were assured that if anything went wrong at all that it would be actioned within 48 hours..... This is not at all the case and the products aside, I highly discourage ppl from purchasing the extra care plans. I got no support what so ever and will most likely never shop here again
What a joke, 100 % guaranteed delivery today.” Unfortunately no one was home” crap gates opened home all day waiting waiting for delivery(had 2 other delivery’s done for the day) JB uses team global express which are the worst delivery company in Australia and lie through their teeth. JB hi fi done with you, I want a full refund and you can stick… Read more
the phone where the sun don’t shine. Very very poor service, especially when you say “we attempted to deliver your parcel from JB HIFI on the 2-04-26. Hold tight we will let you know where and how to collect it soon” crap home all day as we had Amart, Woolies delivered on time. JB HIFI POOR SERVICE
Got a bluetooth adapter to make my tv compatible with Bluetooth but after receiving the item and finding it was not compatible I was unable to use it but to return the item they will not accept it cause I open the package. In Jbhifi I would be able to return but online I they won't expect it. Had Jbhifi send back to get the email for them to send… Read more
it back to me I was going to be charged for return. And offered %20 refund. DO NOT BUY ONLINE marker research
Reviews with attachments
- +3
I initially gave a 2-star review, before getting the issue resolved. I was still upset due to the miserable Good Guys experience. I have changed this toa 5-star review. I ordered a 98" and 75" TV in-store on 22/12/2025. The two TVs were delivered today, 02/01/2026. The 98" TV had clearly been opened before, the manual was missing, the cord was… Read more
used, the stand was scratched, the batteries were already in the remote. I didn't fully unbox the TV or test it as I wasn't willing to accept it. As soon as I noticed that the product packaging was already opened I took photo and video evidence. Clearly I had been delivered a second hand TV. I did contact the JB HiFi store it was ordered from and they did order and delivery a replacement which was new 1 week later without fuss.
Very good Customer service from Rome of the Prahran store, State of Victoria. Very good selection of stock. Show details
Terrible After Sale Service - JB HiFi Staff Lies and Don't Help at All for Warranty Claims – Terrible After Sale Service - TCL TV - Very bad after sale service. JB HiFi staff (Mount Druit NSW) lies and don't help at all. JB HiFi Warranty claim team said TCL support team tested the TV for one whole week but could not identify the issue, so no issue at all. I brought the TV at home, and TV is still malfunctioning... pausing/hanging,… Read more
automatically changing apps while the remote is lying on table (so no button pressed e.g. automatically changes/switches apps between Prime video to Youtube and NetFlix to youtube, somtimes gets stuck or navigation keys stuck. I called TCL TV warranty claim support, and they confirmed that they didn't receive the TV and JB HiFi team tested it. Now JB HiFi say they cannot do anything because the warranty time has passed, and suggested to contact TCL if they can help. Don't recommend JB HiFi at all.
DELIVERY MISMANAGED - NOT following what's written on the TV box by Manufacture – We bought a Samsung 65 inch TV from Castle Hill store. Its Clearly written on the box TV should be carried by 2 people and should not be puled or dragged.(see attached) However the The Toll Delivery company sent only one person. Day 1: Delivery Person came to deliver the TV, but he could not take the tv out of the van and he left. Day2.… Read more
Different Driver came, Since its too heavy for him He was flicking the TV upside down from the van and dragging the TV on the road and foot path. then to the house.
1) Why JB Hi Fi is not instructing their delivery contractors to follow the manufactures instructions written on the TV boxes. We are coming to your store to buy the TV and we expect the TV to be delivered in good condition. 2) Toll, Delivery Company also Not following what is written on the box and sending only one person and dragging the tv. This was loaded by one person in to the van and delivered by one person. Mishandlings the TV can damage the TV.
I am hoping that JB HI FI will read this review and take necessary action to fix this issue. due to data issues I have only attached small part of the video
Please see the attached images
My interactions with JB Hi-Fi give rise to two separate concerns. The first relates to an installer identified as Tony (refer to Section A of my review), whose conduct during the installation was, in my view, inappropriate and fell below acceptable professional standards. The second relates to my subsequent interaction with a customer service… Read more
representative, [Name Removed]. During this interaction,
[Name Removed] attempted to minimise the seriousness of the installer’s conduct by characterising it as “just a joke.” This response was dismissive and failed to adequately address the concerns raised. Further,
[Name Removed] did not respond to my direct enquiries on two separate occasions and provided information that was, at best, misleading in relation to his ability to identify the company employing the installer.
This raises concerns regarding transparency and the adequacy of the complaint handling process. Despite the refusal to provide these details,
I have independently identified the installer’s employer through review of my apartment security footage.
In light of the above, I am considering escalation of this matter to the appropriate regulatory and consumer protection bodies.
I will also be documenting the handling of this matter, including the apparent failure to provide accurate information and the lack of professionalism demonstrated.
I request that JB Hi-Fi review this matter internally and provide a formal response addressing these concerns.
SECTION A). My experience with the installer, [Name Removed], was extremely disappointing. He was condescending throughout the visit and, at the conclusion of the installation, suggested that the defect may have been caused by me, which I found inappropriate and unprofessional.
He also unnecessarily prolonged the installation by going on a rant about robots packing the TV, insisting the defect could not have originated there.
This was irrelevant to the task at hand and added to the frustration.
To clarify, was [Name Removed]’s role solely to carry out the installation, or is it standard practice for installers to question customers on matters outside their scope or authority?
I purchased two 55" Samsung TVs Q7 QLED model SKU84810 For $900 each on the 25th February 2026. On the 20th of March I noticed the same model is sold for $695. I have lost $205 for each TV $410 in total that's a substantial sum for a retired senior. I rang them and put my complaint in writing with my invoice and their ad. Their reception was cold… Read more
and final answer is ,THE PRICE WAS RIGHT AT THE TIME OF SALE. I am sure the management is aware of the fact that this is run out model and they are going to slash the price further. Anyway, I have been JBHIFI s loyal customer for many many years and spent thousands of dollars over the years. I WILL NOT STEP IN TO JBHIFI anymore. THEY HAVE LOST A LIFE TIME CUSTOMER FOR $410. A word of caution to the future buyers, if you are buying a discount product ask the question that this product is not going to be reduced in three weeks time ( they are clever they will not reduce it for 14 days if they, then they have to replace or match the price) or a discontinued run-out model.
Bought a microwave In December 2025 and it came in January with a huge dent. Impossible to get intouch with them and they push tou to the online platform into a long queue which always refreshes and throws you at the back of the queue again. Pathetic service. Show details
Long time JB customer. I prefer instore buying so I can pick well. Lots of variety and great quality, great customer service maybe its because they know me and I have money to spend anyway I have never had an issue. Recent purchase in ear phones. Top brand. Very pleased. Show details
- +2
Bought our Fisher & Paykel Top Loader from JB HiFi brand new (we still have the receipt.) We have had it for some years but it started to go off balance with almost every wash. Hubby who fixes many things decided it was the balance rods and bought them to replace. Imagine our shock when he open the mechanical part of the machine to find they had… Read more
been replaced previously. The screws had not been replaced in some and it had marks by the repairer. We have never had this machine opened like this nor have we had it repaired. We believe we were sold a refurbished machine as a NEW machine. We are disguised ! have contacted JB HiFi Frankston several times on this matter and spoken to [Name Removed] and [Name Removed] both said to be managers but they say it has been escalated but no feedback to us. Old for New never buy another thing for JB Hi Fi or Good Guys Frankston as they are believed to be jointly owned. Not even worth one star. Look at the pics below of the inside. Does this look like a NEW MACHINE to you !! lOOKS LIKE FRAUD TO ME !!!
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I wasted a whole day waiting near my front door for a delivery. The earliest delivery time given by sms was 8:48 am. As the day progressed, more messages pushing back the delivery time, with the last being a window between 4:14 and 6:14pm. Then at 5:03pm, a new sms saying delivery attempted. No idea how, as no one came to my door. No truck in the… Read more
street. No delivery card left. My dog, who barks whenever someone comes to the door, made no noise at all. No word yet about where my parcel is or how I will get it. So now I have paid for an item and delivery service, and have received neither. Update: the delivery time SMS messages began again next day, 30 January. The earliest delivery time was 9:50 am. The time window adjustment sms continued. Parcel finally delivered at 1:33 pm. No further mention of attempted delivery. 20+ SMS messages from delivery agent, Team Global Express. Absolute joke.
This has been the most frustrating online shopping experiences. My delivery window was clearly scheduled between 12:00 PM and 2:00 PM, yet I received an SMS at 8:15 AM, followed by another at 8:30 AM stating the parcel was “unable to be delivered.” I had two colleagues in the office from 8:00 AM, both of whom confirmed that no one attended, no… Read more
doorbell was rung, and no card was left in the mailbox.
What made this even worse was JB Hi-Fi customer service’s response. After contacting JB Hi-Fi for support, I was told that I could call an Uber! That is an incredibly unprofessional and disrespectful response for a paid delivery service.
Update: Tracking now shows “Check address – held in depot.” The parcel was scanned at Woolloongabba and marked “Unable to locate delivery address,” which strongly suggests no delivery attempt was ever made.
This is not a delivery service, and the lack of accountability from both the courier and JB Hi-Fi is completely unacceptable.
I bought 3 items at once, I paid extra for fast postage 3 items were posted together according to JB Hi Fi yet only 1 arrived. I have not received my computer and I have tried in vain 5 times to contact JB Hi Fi via SMS Phone and their website but to date I have not been able to speak to anyone and according to their records I should have received… Read more
both items. I DIDN’T RECEIVE THE COMPUTER. I have contacted the courier who has confirmed that only ONE item was with the consignment.
JB HI Fi customer service is rubbish I strongly recommend NOT to buy from them. It’s fine if all goes well but when it goes wrongly they are totally useless
Ordered two items one arrived quickly other did not show up though was told delivery complete tried to contact JB put on hold for over two hours until my phone died. Contacted global express their preferred courier had two live chats both times told ticket raised though no response. Tried JB love chat with old to new air for live consultant for… Read more
two hours when third in line chat dropped out. Don't know what's happening don't know if someone stole it from their depot literally have no idea where a TV has vanished too and impossible to get any answers. Spend your money elsewhere.
I bought a music cd online from jbhifi for the first time and the process was very easy and i got a cd I've been looking for for ages thanks jbhifi Show details
I got a wrong order and for this I ring in given contact number in JB HiFi website. They put me hold and after long 15 minutes of hold they disconnect my call. I did online chat and Robot transfer to agent and waiting time was more than 50 minutes but ai was in hold but they said chat disconnect. I again start new chat and put my problem then they… Read more
transfer to other human after long wait of 35 minutes and again he saw my problem in chat and transfer to other team member and hold time again the same more than 40 minutes. I think it is scam by JB HiFi with chat or online chat to me. I couldn’t get to talk to anyone. I will try again. Fingers crossed cross
Latest follow-ups
About 3 weeks ago I visited my local jb hifi store to upgrade my phone, either to the Galaxy S25Ultra or the Galaxy S25Plus. Before deciding the sales person suggested the google phone, I specifically told him I did not want any phone that was run… Read more
by google. Long story short I ended up buying the OPPO XP Pro (some $300 odd more than the Samsung. The salesperson did his utmost to convince me that the OPPO was superior to the Samsung knowing full well that I did not want a phone where the majority of apps and services were run by google. I was not aware that google operates all android phones by ‘default’ because I have always had a Samsung which had its own system and apps and I believed that OPPO would also have its own apps. I trusted that he had heard (understood) my views on google, apparently not, as google was not mentioned at all when talking about the OPPO. When I was setting up the phone, I had no choice but to use the ‘default’ apps and settings ‘google’ one can only imagine how furious I was to find this out and even more so when I called jb hifi and was told that nothing could be done, the phone could not be returned as it had been opened. It was their store policy. Non negotiable. I take responsibility for my own foolishness in believing the sales person was there to support me the customer in acquiring the item best suited to my needs and preferences. As I had no recourse (other than sell the phone and go back to Samsung) I decided to keep the phone even though struggling with replacing google apps with 3rd party apps. I’m hoping my review will help the next naïve customer not fall into the trap I did. Do not trust anyone but yourself. If you know exactly what you expect, ask the relevant questions. No company today has the customers interests in mind, you are not an individual with individual needs you are profit to them otherwise they would be up-front about their store policies and make it clear before you handover your hard-earned money. Needless to say I will not be talking kindly or referring jb hifi to anyone, dead or alive. Stay alert when dealing with greedy companies.
Follow-up · Since my original review I have not changed my mind about jb hi fi or their policies of no returns and will never again purchase anything from these greedy outlets. We are not customers we are fools who believe the lies these companies are allowed to spew to those of us just want to purchase a product with guaranteed after sales service. I just… Read more
Purchase the TCL 85C755 TV on Sept 2024, on 24th December 2025 the TV suddenly lost all image display while the sound continued to work. I reported this fault to JB Hi-FI on 26th December 2026 and also contacted TCL Australian on the same day.… Read more
Despite following all required steps and providing videos and information as requested, the issue has still not been resolved.
Follow-up · we have not heard back from any body yet tcl or jb we are in china till the 26 th they have our email
Well they used to pricematch but now well largely useless timewasters. Like all the other crap stores pretending to pricematch its just a litany of excuses. They whine about 'they use a partner' when JBHIFI DO EXACTLY THE SAME BECAUSE THEY DON'T… Read more
ACTUALLY STOCK THE ITEM, just order it in. The price match guarantee is a crap, they routinely advertise what they can't supply, make promises they never keep, and generally are now an utter waste of time.
Follow-up · Subsequent inquiries met with the same crap - can't price match whining, still advertising products they can't supply and very slow to answer phone inquiries. They only sell what they want to unload, and just increase prices on their inventory well above what they were originally purchased for like most gouging stores.
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Positive reviews
Outstanding experience at JB Hi-Fi Direct Factory Outlet, Eklavya was knowledgeable, friendly, and efficient, helping me find exactly what I needed quickly, with great prices and a seamless purchase process. Show details
Visited JB hifi Tea Tree Plaza after my phone locked and as I was about to travel overseas was desperate to get access to all my bookings etc. on phone. First, receipt on record very handy,,and young lady phone expert spent 15 minutes and in that time manipulated settings and fixed mobile. Had previously visited a computer repair shop and could… Read more
have sent phone away for $49.00 plus Very pleased customer service in a way I had not thought about before.
Shasta and John were extra helpful in the Dandenong Home store. Gave me many options to help purchase a Bluetooth speaker. Happily purchase from these guys again. Show details
Negative reviews
I ordered a phone online and was supposed to be delivered to my address 2 days ago. After chatting online for 2 days it went nowhere so decided to talk to someone over the phone so rang hotline and waited for almost 2 hours on hold due to high volume of calls but after all that I was instructed to visit website and the call was dropped. Not a happy customer.
JB hi-fi says they price match but they only price match with stores that charge the same price as they offer. I tried to get a price match on a Samsung phone which was nearly $200 cheaper at Big W and Dick Smith. Not possible. The reason given was "they don't sell the Australian product." Whatever that might mean. Samsung is not an Australian product, whoever sells it. JB hi-fi dies not price match Show details
Just another company that thinks the customer is not important. They advertised a bonus watch and earbuds with a recent phone pre-order deal. I bought the phone and as soon as the expiry date for p-reorders passed, they removed all traces of the bonus deal from their website. There is no way to claim the bonus deal. And there is no way to contact… Read more
them, other than a demeaning Ai bot that says a human will get back to you in 5 days! If you want honesty and customer service, stay away from JBHifi.
Recent reviews
STAY AWAY - buying from one of the online sellers was a nightmare. They (JB) asked for all the info which was sent and then it took 4 weeks to respond and said case is closed. Then it went back and forwards - NO HELP AT ALL - a terrible waste of my time they couldn't even find the claim it appears. Just simply one of the worst experiences of buying online - do yourself a favour and look elsewhere. DISGRACEFUL! Show details
My wife purchased a Samsung Flip 7 for $1800 from JB Hi Fi in Jamisontown in January 2026. In march 2026 the screen had a white and red line across it. We took it back to JB HiFi and the manager had a look and told my wife she had damaged it. She stated she is very careful with the phone and has not knowingly caused any damage to it. The manager… Read more
stated that a technician will say otherwise and it could have been damaged by a spec of dust or sand. So this phone cannot withstand normal and reasonable daily use. The manager made my 49 year old wife feel like a child ignoring her comments, as she stated that she had not damaged it. The manager stated it will probably cost you $700 to get a new screen. This response is outrageous and unreasonable. I have spent a lot of money in this store and this is the first time they have let me down. Samsung obviously are producing inferior phones such as this flip 7 that are not built for normal daily use and can't even last 2 to 3 months with JB Hi Fi supporting the inferior product. $1800 flip 7 in the draw at home and can't be used. JB Hi Fi you have let us down by not listening or believing your customers, giving zero support. Its actually disgusting behaviour and dishonest.
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